Customer Reviews - Life Storage #187, Pompano Beach
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We at Life Storage want to maintain the best storage facilities in Pompano Beach, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Pompano Beach (#187)
4.90 out of 5
based on 76 of our most recent Reviews
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- Tim from Fort Lauderdale, FL
5.0 out of 5
"Great experience. Booking unit was easy. Mark, the manager or owner followed up with a call which was helpful and informative. Rental price a deal fit my needs. Unit was clean. Exceeded my expectations with the ability to use the moving van. Excellent touch that sets you apart. Very good management at this site! Thanks!"
April 23, 2019
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- Hulrine from Pompano Beach, FL
5.0 out of 5
"Everything was very fast &a easy paced didn’t waste fine or gave any hard time"
March 15, 2019
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4.8 out of 5
"I,am very pleased with employees and the up keep of the area. great job."
November 16, 2018
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- Patricia from Hallandale, FL.
5.0 out of 5
"Mark the mjr was always respectful and courteous. He is an asset to your company
His team partner is also a very kind hearted and respectful employee
Thank you for keeping my memories clean and free from damage
Sincerely
Patricia T"
July 23, 2018
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- Robert from Fort Lauderdale, FL
5.0 out of 5
"Manager is very helpful and truly your best asset!!!!"
July 20, 2018
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- Todd from Pompano Beach, FL
5.0 out of 5
"Dereck is what customer service is all about if I had more of that ethic and enthusiasm in my work force life would be a lot easier great job this is why I would keep coming back.
Todd P******"
May 25, 2018
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- G. Michael from Pompano Beach, FL
5.0 out of 5
"Just want to add Mark was such a fantastic person and his associate was so very kind as well and I would recommend Life storage a great place your stuff and the staff is very kind and very professional.
Like he was from Ohio like myself and his associate was always so nice and kind.
great work guys and thank you so much for the professional service.
Michael
5 stars for sure!"
May 24, 2018
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- Diana from Pompano Bch, FL
4.6 out of 5
"The only thing I wish it was carts available for heavy transportation inside the storage. Other wise you guys were great.
Thank you"
March 29, 2018
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- Yvon from Pompano beach, FL
5.0 out of 5
"STAFF IS SO NICE AND EFFICIENT
THE PROPERTY IS ALWAYS CLEAN ITS A PLEASURE STOPPING BY THERE AND ITS A SAFE ENVIRONMENT"
March 26, 2018
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- Aurea from Pompano Beach, FL
5.0 out of 5
"Derrick was extremely professional, knowledgeable. Thank You Derrick for excellent customer service and making our experience pleasant. "
March 23, 2018
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- Jamila from Pompano Beach, FL
5.0 out of 5
"Mark and Derrick are very nice and helpful workers. "
January 12, 2018
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- Douglas C from Pompano Beach, FL
5.0 out of 5
"Your GM is always ready to answer any of our inquiries. Mark is very easy to deal with, a rare quality in a lot of CS positions today."
December 27, 2017
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- Mark from Pompano Beach, FL
5.0 out of 5
"Provided me.with just what I needed and ordered suggestions which helped in my decision
I'm"
December 27, 2017
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- Jamie from Coconut Creek, FL
5.0 out of 5
"I could not ask for for better service from your management team. I am exceedingly impressed each time I go to the location."
September 26, 2017
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5.0 out of 5
"The store is
every definition in the book of customer service
"
June 28, 2017
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- Maria from Pompano Beach, FL
5.0 out of 5
"Mark is extremely accommodating and a true asset to your establishment..."
June 17, 2017
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- Marjorie from Fort Lauderdale, FL
4.8 out of 5
"Mark is the best manager this facility has ever had."
April 02, 2017
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- Lily from Jersey City, NJ
5.0 out of 5
"Life storage is a company that cares and pays attention to all the details from customer's needs onwards, the strive for excellence is always apparent and present."
March 23, 2017
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- Judith from Pompano Bch, FL
5.0 out of 5
"The Most professional storage place I've ever been threw Derrick at the pompano store was going on break as I was coming in and still answered all my questions next day I went it store manager mark was amazing so helpful took his time to help me get the best rate and best option for me extreamly professional and nice as can be I will recommended this store to anyone I know I was so happy with the store and the professionalism and not even one moment did he get aggravated or stressed with me I'm so happy with the service and location ! Wow that's customer service I can't say enough how great and awesome they both were they both need a raise !!! THANK YOU LIFE STORAGE POMPNO ATLANTIC STORE MARK AND DERICK!!!! "
March 22, 2017
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- Lisa from Pompano Beach, FL
5.0 out of 5
"I was able to get the information I needed quickly over the phone and when I went into the office to sign a contract, the personnel were very pleasant and helpful."
March 04, 2017
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- Eleanora from Pompano Beach, FL
5.0 out of 5
"I think the prices for your storage units are reasonable. "
February 20, 2017
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- Melissa from Pompano Beach, FL
5.0 out of 5
"This is a wonderful facility! Mark and David are so helpful. They keep the whole place immaculately clean and are always around checking on the facilities. I feel safe going there at any time. Highly recommended!"
February 07, 2017
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- Leroy from Pompano Beach, FL
5.0 out of 5
"We are very pleased with the service provided. We recommend this place to anybody looking for a storage unit. You won't be disappointed ??"
January 27, 2017
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- Reynalda from Pompano Beach, FL.
5.0 out of 5
"The office is very clean and smell good I had to ask if there is a company that service so, he stated that I did. Wow well maintain. "
January 19, 2017
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- Darrell from Bradenton, FL
4.7 out of 5
"All around helpful. Would recommend you to a friend. "
October 24, 2016
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5.0 out of 5
"Excellent friendly service. We are
very pleased with the facility."
October 20, 2016
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- Tyra from Deerfield Beach, FL
5.0 out of 5
"associate was professional, courteous and very helpful. i am satisfied with the storage space"
August 24, 2016
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- Jamie from North Miami Beach, FL
5.0 out of 5
"I stored with you in the past. I came back now and am very pleased with your storage now."
August 22, 2016
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- Robin from Coconut Creek, FL
5.0 out of 5
"the service was excellent, you have awesome guys at this store, truly felt relieved."
July 16, 2016
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- Michael from Oconomowoc, WI
5.0 out of 5
"Mark went the extra mile to help and make sure everything went smooth. Being a business owner myself, I would rate Mark as an exceptional asset to Uncle Bobs Stirage company. "
July 11, 2016
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- Richard from Miami Beach, FL
4.9 out of 5
"Manager was helpful and very friendly. Mark was very professional and friendly."
July 01, 2016
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- CHRISTINE from PEMBROKE PINES, FL
5.0 out of 5
"They were great! Went above and beyond. Had the truck ready to go and were even wiping down the windows with windex. was so impressed with them and they were so dedicated to ensuring they provided EXCEPTIONAL service.
"
June 23, 2016
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5.0 out of 5
"MARK IS AWESOME!!! KEEP HIM AROUND!! OFFICE AND PROPERTY IS VERY CLEAN!! I KEPT MY UNIT FOR SIX YEARS, AND I NEVER HAD ANY ISSUES! MARK MADE SURE OF THAT!! AWESOME EXPERIENCE!! IF I COULD TAKE MARK TO ALL THE Uncle Bob [Life Storage] STORES??? THIS WOULD BE THE BEST STORAGE FACILITY IN THE USA!!"
May 27, 2016
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- Michael from Wilmington, NC
5.0 out of 5
"Great staff. It's all about the good people.
Mark is great. "
May 25, 2016
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- Keturah from Pompano Beach, FL
5.0 out of 5
"The customer service was good and when I return I am greeted with a smile"
May 25, 2016
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- Jermene from Fort Lauderdale, FL
5.0 out of 5
"The staff was very friendly and help me find a storage rental that fit my budget. "
May 23, 2016
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- Pierre from FT. Lauderdale, FL
5.0 out of 5
"You guys are the best, hope you continue the good work awesome your team are. "
May 06, 2016
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- Maria from Lake Worth, FL
5.0 out of 5
"I was very well taken care from the start to the end of my stay, Customer service was A+ I would use Bob's storage again especially at this location. I believe his name was Mark not 100% but he was fantastic.
Thank you "
March 28, 2016
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4.9 out of 5
"You guys are good.
And love the friendliness of everytime
I go there, that makes my day! "
March 24, 2016
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2.4 out of 5
"It seems that over the years I have stored my belongings at your storage facility, and had to make calls or appear in person to discuss something, the staff at the desk are not cordial and not knowledgeable at all. They have a very stand-off attitude and seem incredibly displeased to have to help you with anything. "
March 23, 2016
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- Ashley from Ft. Lauderdale, FL.
4.6 out of 5
"Mr.Mark is a great example of what a company manager should be."
March 12, 2016
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- Carole from Pompano Beach, FL
5.0 out of 5
"I met with Mark today and it was like talking to someone who I knew years ago. He was helpful,very knowledgeable, displayed professionalism . He explained everything in full details to me. I would recommend this storage facility to everyone who is in need of one. Less I forgot,this is the most reasonable price I've seen.
Well done Marc!!! "
February 22, 2016
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5.0 out of 5
"Service at my location is great. Always greeted by a smile and he is always willing to help. I'm ashamed to say I can't remember his name, but I do appreciate is great customer service.
Uncle Bob's Self Storage #187
1799 West Atlantic Boulevard
Pompano Beach, FL 33069"
February 05, 2016
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- Marc from Pompano Beach, FL
5.0 out of 5
"I made my reservation over the Internet, and when I arrived, I was expected the service was perfect and after trying a space and discussing about our needs we had a change of space that was more convenient.
We feel the place is clean,secure, and respond to our needs"
January 04, 2016
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5.0 out of 5
"The Manager is great. Friendly, knowledge able and always smiling!!"
December 25, 2015
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- Bobbett from Pompano Beach, FL
4.6 out of 5
"I love the staff, they were always nice at the Pompano Beach locations."
November 29, 2015
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- Monica from Delray Beach, FL
5.0 out of 5
"EXCEEDED MY EXPECTATIONS!! I shopped around for a storage place and from the moment I called the 800 # at Bob's and was greeted by Patty, the personal attention was excellent and got me sold on the place. The price was a little higher than other places but it was the customer service over the phone that got me to the store! Patty was great!!! I had reserved another location and had to change it at the last minute and I called back and Patty changed the reservation. Then Mark at the Pompano office was exceptional! He explained everything, showed the space, how everything worked, reserved the truck, all quickly, always smiling, reassuring me about everything! The morning I had to pick up the truck, he went in earlier to get me through the truck rental quickly!
The truck was impeccable, I was soooo surprised, and my move went sooo smooth!! The office, even the bathroom outside..all soo nice! I'm dedicating this time to let corporate office know that your Pompano beach location is exc"
October 31, 2015
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- Robert from Wilton Manors, FL
4.9 out of 5
"I choose UB's at this location since it had the best price. Always greeting with kindness when I needed a question answered and changes made to my account were done quickly "
October 23, 2015
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- Salomon from Pompano Beach, FL.
4.6 out of 5
"Just need more parking. Other than that no complaints."
September 06, 2015
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- Caleb from Delray Beach, FL
5.0 out of 5
"I was a last minute walk in and I was still treated very promptly and efficiently. "
August 29, 2015
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- Tia from Pompano Beach, FL
5.0 out of 5
"The management was helpful.... suggested things I may need...made me feel comfortable... I will use Uncle Bob [Life Storage] again.."
August 23, 2015
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- Jamie from Coconut Creek, FL
5.0 out of 5
"I have rented numerous storage units over the years at various companies. I currently am renting multiple units at this location and could not be more pleased. Mark and his staff have gone beyond my expectations and I am very satisfied with the service I have and am receiving at this location. Mark is very personable, organized, informed and diligent when dealing with my concerns. The facility is one of the cleanest, organized and well managed storage locations I have ever seen. I would highly recommend this location to friends and family and look forward to years as a satisfied consumer. Thank you for giving me my money's worth."
July 30, 2015
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- Todd from Coconut Creek, FL.
5.0 out of 5
"Mark was very informative, personable, and knowledgeable. I enjoyed meeting him and leasing a space with you guys!"
July 20, 2015
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- Samuel from Pompano Beach, FL
5.0 out of 5
"Both Mark and Emily make it a pleasure to do business with Uncle Bob's [Life Storage]."
July 05, 2015
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- Kathleen from Pompano Beach, FL
5.0 out of 5
"So helpful! Forgot how to open the unit and your staff made me feel so comfortable! "
June 25, 2015
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- Raymond from New Hope, PA
5.0 out of 5
"Mark was a really nice gentleman. I've never used self storage before, and he and the extremely nice facility gave me comfort in knowing I made the right choice."
May 26, 2015
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- Patricia from Pompano Beach, FL
5.0 out of 5
"Service was above and beyond what I expected. Emily and Mark are a credit to your company."
May 26, 2015
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- William from Pompano Beach, FL.
4.2 out of 5
"Well uhhh,it was convenient to have the storage close by my location. That's about it"
May 13, 2015
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- Abel from Pompano Beach, FL
4.6 out of 5
"Information about the unit was not accurate , the website had diferent prices than when i arrived in person"
March 30, 2015
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5.0 out of 5
"I've rented from other places in the past and this experience was much more smooth and the associate didn't waste my time"
March 27, 2015
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5.0 out of 5
"From coming out to Un-jam my lock so I didnt have to cut it off, to offering names of qualified movers. I could not have (nor did I expect) such amazing service throughout the entire rental term. These people deserve, yes DESERVE, a big bonus check! Good people are hard to find. EXCELLENT people like these, rare!!!!
I recommend this location in Pompano Beach on Atlantic Blvd 100%!!!!"
March 23, 2015
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- Eartha from Pompano Beach, FL
5.0 out of 5
"You guys went over & beyond, I really thank all of you. I will use you again & also refer everyone to you. Thanks again"
February 23, 2015
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- Richard from Pompano Beach, FL
5.0 out of 5
"Excellent storage experience! Excellent customer service! Mark and Emilie are very helpful and knowledgable. Keep up the good work! "
February 23, 2015
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- Christie S. from Pompano Beach, FL
5.0 out of 5
"I have met with both associates on different occasions. Both absolutely bent over backwards to explain, adjust, help...whatever I needed. Both were not just polite but friendly and welcoming. I feel like I'm part of Uncle Bob's family! The units are convenient for moving in and out and they are clean. Thank you for a good, safe, clean, friendly place."
February 18, 2015
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- Craig from Oakland Park, FL
5.0 out of 5
"Everything was laid out for me and very quick and easy"
December 30, 2014
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- Cynthia from Pompano Beach, FL
4.5 out of 5
"Even with a couple "Tardy" payments, we continue to be treated fairly with understanding and cooperation."
November 26, 2014
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- Jodi Samson from Miami Gardens, FL.
4.9 out of 5
"Very helpful. Showed me more than one unit. Worked with me as a non profit organization."
September 25, 2014
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- Frank from Boca Raton, FL
4.4 out of 5
"couldn't get a drink of water ,when dying of thirst in the office . should have a water cooler."
September 25, 2014
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- Brandi from Pompano Beach, FL
5.0 out of 5
"As always, I was met with professionalism and courtesy. Your people are very knowledgeable in what they do, this is ALWAYS why we keep coming back to Uncle Bob's and this particular storage facility."
June 27, 2014
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- Bill from Pompano Beach, FL
5.0 out of 5
"I am an IT consultant with several local storage facilities as clients, however none of them were physically located where I needed storage, so I tried Uncle Bobs on a recommendation of a friend who stores at another Bobs location.
Not only was I called immediately when my boat cover came loose during unusual winds, but the woman who initially helped me set up my storage space went out of her way to select what can only be described the absolute best spot in the entire place for a boat trailer due to the wide space and lack of backing in when returning (which were exclusive to that particular space).
Before storing at Uncle Bob's I had never personally used a storage facility before; in the future I won't use anyone else!"
April 24, 2014
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- Peter from Lighthouse Point, FL
5.0 out of 5
"Your manager is very nice she is always doing something and looking out for your company
Thank you for having a nice person working for your business Pete"
March 02, 2014
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- Harvey from Pompano Beach, FL
5.0 out of 5
"Rahda and Penny served me very well. They are both assets to your company"
March 01, 2014
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- Dimitris from Lauderhill, FL
5.0 out of 5
"An outstanding manager and always good people work there!"
November 23, 2013
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- Loretta from Lighthouse Point, FL
4.8 out of 5
"Leasing agent Penny was fantastic! I arrived at the end of the business day, but she didn't make me feel rushed. She was cheerful, knowledgeable and eager to help (both me and another customer who couldn't figure out how to work a combination lock despite repeated instruction; she never lost patience with him). She also helped me select a more appropriate storage unit. Great price, free monthly special and staff!"
November 23, 2013
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- Jorge from Coral Springs, FL
5.0 out of 5
"I want to mention that your office manager Albert was very very helpful. "
October 14, 2013
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- Donna from Coral Springs, FL
5.0 out of 5
"The manager is extremely attentive and personable. She always makes me laugh and makes me glad I'm there; even if it has been 20+ years. Obviously the longevity speaks volumes about my satisfaction. The one negative issue is that there are no lights in the unit, just the ones in the halls on timers and if that goes off before you are finished you are in total darkness and that is scary!!!"
September 18, 2013
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