Customer Reviews - Life Storage #353, Pensacola
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We at Life Storage want to maintain the best storage facilities in Pensacola, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Pensacola (#353)
4.92 out of 5
based on 48 of our most recent Reviews
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5.0 out of 5
"Once I did not slide the lock slide before locking my lock and someone onstaff noticed and they applied a wire lock to protect my belongings. I appreciated that and feel they went far beyond any I would expect. Thank you"
May 18, 2019
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- Theresa from Cantonment, FL
5.0 out of 5
"I could not have asked for a better experience. Debbie was always friendly and smiling, always helpful and handled EVERYTHING happily with a "can do" attitude the entire time I had items stored at Life Storage. The facility was always clean. My brother who has used several other storage facilities had nothing but positive comments when he was moving in things for me. He was totally impressed with the cleanliness of the facility and how well it was cared for. It was a good experience."
April 23, 2019
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4.8 out of 5
"My locations office is being built. The office they previously had was nice. I don't think there was enough information put out to keep tenants informed. There were a few days I wasn't able to talk with anyone. It wasn't an emergency just normal things I wanted to ask about. I also would like to mention if it weren't for Debbie always being informative and helpful I would probably of located to another facility. She is awesome. Thanks."
November 17, 2018
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- Maria from Cantonment, FL
5.0 out of 5
"Debra (on west 9 mile) was a professional at all times! She knew her job and she cared for the customers. She is the greatest. You need 20 more people like her."
September 15, 2018
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- Joann from Cantonment, FL
4.8 out of 5
"I was absolutely satisfied with the service I received from your employees they was courteous and kind although I didn't use the unit everyone was so willing and ready to help me with no questions asked I received my refund with a small penalty and that was fine thank you for your service"
June 23, 2018
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5.0 out of 5
"Debbie couldn’t have been any nicer or more helpful. She explained everything clearly and helped me make all decisions in a very professional and positive manner. I would recommend her to all my friends who need storage."
May 25, 2018
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- Terri from Cantonment, FL
5.0 out of 5
"If i ever need any storage in the future, I will definitely go back. I was always impressed with how quiet and safe I felt on the property. That the units were kept neat. The staff were super friendly.
Thanks!"
April 05, 2018
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5.0 out of 5
"Very satisfied with the whole operation and the personal. This is my spot if I need storage in the future"
March 28, 2018
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5.0 out of 5
"Was the storage space that I needed at the time. Nice people and super clean facility."
March 26, 2018
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- Tiffany from Pensacola, FL
5.0 out of 5
"Debbie is the best veteran employee you have! She is excellent at knowing everything and handles the rush of people standing in line with grace.
Paige is also very knowlegable and very perceptive to stressed customers under moving time constraints. These 2 ladies ROCK your 9 Mile location and could do it with their eyes closed!! "
August 19, 2017
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- Ignacio from Pensacola, FL
5.0 out of 5
"Everything was great from the toll free number person to the mgr that I reneted the unit from, also the other 9 mile rd. location that I used the truck from was great. The locations looked fantastic and I will definitely refer and use again, thank you!!!!!!"
June 22, 2017
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- Esther from Pensacola, FL
5.0 out of 5
"The manager was very helpful and went overboard to be sure we were satisfied. "
May 21, 2017
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5.0 out of 5
"The courtesy and respectfulness of Debbie and Paige is AWESOME!! Not to mention their customer service, always greet me with a smile and by my name even if the don't see me for several months. "
April 26, 2017
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- Christina from Molino, FL
5.0 out of 5
"I worked with Debbie at the Milestone location in Pensacola, Florida. She was a pleasure to deal with and even went above an beyond to help me. I would definitely return if I need storage help in the future. She is a great example of customer service. :)"
April 25, 2017
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- Jennifer from Cantonment, FL
5.0 out of 5
"Debbie was super nice even when I had to cancel moving in to a larger storage space."
March 24, 2017
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5.0 out of 5
"Thanks for keeping my treasures safe while I moved. Pleasure to do business with Bob's Storage and will use again if needed. Plan on moving back to Pensacola in the near future. Too cold up North. Lol. Thanks for everything!!"
February 05, 2017
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5.0 out of 5
"Great people, they took care of me from the time I moved in til the time I moved out. "
December 23, 2016
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5.0 out of 5
"Love the two girls that manage this one! They are FANTASTIC and are such a pleasure to chat with!"
November 28, 2016
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- Dennis from Pensacola, FL
5.0 out of 5
"the manager (Deborah?) and her assistant Paige could not have been more accommodating at every turn. I wouldn't be surprised if they sing lullabies to our stored stuff when they make their late night rounds :)"
October 24, 2016
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5.0 out of 5
"Miss Debbie was so awesome!! She was helpful, she went above and I am so thankful for her. I am 8 hours away from my stuff but I feel reassured that she will make sure everything is safe and secure while it is there. She calls me immediately if something happens wrong or if she feels I need to know about my unit. Our lock was missing and we were worried about you help we hired to move our stuff she spent hours reviewing a videos to see if someone other than us came by. THANK YOU DEBBIE"
June 25, 2016
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- Dennis from Cantonment, FL
5.0 out of 5
"The staff was very helpful The grounds were always keep clean Yes I would use Uncle Bobs again"
June 23, 2016
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- Phyllis from Pensacola, FL
5.0 out of 5
"I thank you for your service and very appreciative that you have one close to our house!!! Thank you all!!"
May 26, 2016
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5.0 out of 5
"Our experience with Uncle Bob's [Life Storage] was top notch. If we are ever in need of a storage unit, we know just where to go. Thanks for the great service!"
May 23, 2016
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- Stacey from Cantonment, FL
5.0 out of 5
"Can not say enough great things about the ladies this store! So helpful and friendly!!!"
April 25, 2016
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- Gloria from Pensacola, FL
4.8 out of 5
"We had storage there many years! All managers we had were very professional, always helpful responsive to needs. Thanks, service was great."
March 23, 2016
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5.0 out of 5
"I can't think of anything Debbie could have done to improve the process. She was extremely helpful!"
March 20, 2016
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- William from Pensacola, FL
5.0 out of 5
"Quick, friendly and exactly what I needed. A wonderful experience for my first storage rental."
February 10, 2016
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4.8 out of 5
"The manager has always been very nice. The one other person who I've worked with has always been nice also."
February 02, 2016
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- Deanna from Pensacola, FL
5.0 out of 5
"You exceeded my expectations. I'm very happy I became a customer with your storage company."
January 26, 2016
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- Pamela from Pensacola, FL
5.0 out of 5
"It was an extremely hot day when I was moving in and the manager even brought us a cup of water. Such a simple thing that made a major difference!!!"
August 27, 2015
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- Sheryl from Pensacola, FL
5.0 out of 5
"We wanted storage space that was clean with climate control and security. We also wanted to feel personally safe within the storage environment. Thank you for providing all of the elements we were looking for in a storage facility. We are quite satisfied with our choice."
July 03, 2015
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4.6 out of 5
"Rented two 10'x15' storage units, neither unit had a light inside."
February 02, 2015
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- Lacey from Cantonment, FL
4.3 out of 5
"Friendly service, explained everything I wanted to know, and it's very convenient to use."
November 29, 2014
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5.0 out of 5
"Outstanding facility, location and the staff is very professional."
November 26, 2014
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- Michelle from Pensacola, FL
5.0 out of 5
"Amanda and Crystal were very helpful and so nice to work with. They both are exceptional team members going above and beyond. They recognize the customers feelings of having to pack and store a home and are compassionate and up lifting during the whole process. I would recommend this facility in a heart beat just for the customer service they present. Keep up the good work girls!"
October 28, 2014
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5.0 out of 5
"very informative as to storing, packing and other uses of the storage"
August 29, 2014
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5.0 out of 5
"Everything was explained and all my questions answered."
August 28, 2014
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- George from Gulf Breeze, FL
5.0 out of 5
"Everyone was more than willing to answer all of my questions and were extremely polite and helpful."
July 19, 2014
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- Barbara from Pensacola, FL
4.6 out of 5
"The only problem I had was being able to find loading carts and the one I found was broken. I do understand this was right after the big flood and I believe some people were not returning the carts to the proper places. I believe if you would check on you carts more often at least the one I did find would not have been broken. But luckily I did have a small household moving cart in my truck and I did make it work for me.
"
June 28, 2014
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- Richard from Cantonment, FL
5.0 out of 5
"Amanda was very helpful and efficient in the rental process. She is a pleasant person to work with and understanding of our situation."
May 16, 2014
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5.0 out of 5
"Employees were friendly, immediately attempted to address our needs and were extremely knowledgeable of their products. They provided me with options to consider and resolved all questions prior to my making a product choice."
May 08, 2014
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5.0 out of 5
"The price was very competitive and the security is good. "
April 25, 2014
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- Jason from Cantonment, FL
5.0 out of 5
"I believe the employees name was Christal she was very helpful easy to talk to made it an easy process A+ all around "
March 11, 2014
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4.2 out of 5
"There needs to be more flat bed carts. At least 1 in every building.I can never find one."
March 03, 2014
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- Elizabeth from Cantonment, FL
5.0 out of 5
"all sales team were very friendly and helpful. Looked at other storage places and yours was the best of them all"
March 01, 2014
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5.0 out of 5
"Outstanding customer service from all employees I have come into contact with"
January 31, 2014
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- Pamela from Pensacola, FL
5.0 out of 5
"Very pleased with the availability of getting into the location and storage."
January 16, 2014
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- Tresia from N Charleston, SC
4.3 out of 5
"My credit card number changed . i got sevral phone calls to remind me I needed to updae and to make sure the payment was in. Very friendly and helpful. Good person who called me!"
January 09, 2014
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