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7905 State Highway 59Foley, AL 3653526.4 Miles Away
Customer Reviews - Life Storage #353, Pensacola
We at Life Storage want to maintain the best storage facilities in Pensacola, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Both Stephanie and the other woman who works the counter (I can’t remember her name) were phenomenal and because of their help, the experience of renting a storage unit was made easy and pleasant. They were personable and educated me on the important things I needed to know for someone not familiar with storage units. They keep the place very clean and if I ever need another storage unit, this is where I’ll go. I appreciated their kind words of encouragement and the fact that they remembered me from the day I first set up the unit. Thank you both!!!"
"We used the 1600 W. 9 Mile Rd. storage facility for 18 months. Ms. Stephanie Schmitt helped us in securing 3 storage units and setting up the monthly payment plan. I would highly recommend this facility to anyone needing short term or long term use. Jim Moore"
"The employees were very welcoming from the point of renting our unit from across the country and once upon storing our possessions. We actually had to get a larger unit, as once we looked at the size of the first unit, we determined our possessions would not fit in the original rented unit. The staff was SO accommodating and understanding and were sympathetic to our needs!
I cannot boast enough about the staff and the service we received while renting from Life Storage! Thank you 😊"
"I wasn’t sure what to expect when getting a storage unit. The store manager, Stephanie, was a great help. She explained everything clearly and answered all of my questions. She was very knowledgeable and professional. I feel confident this was the best storage facility decision for me. Thank you Ms. Stephanie!"
"This Life Storage facility is top notch! In the past I had a unit at another Life Storage facility and constantly had issues with bugs and other issues. I switched to this location because the rate was lower and the facility is super clean and staff is always so helpful! I now have 2 storage units here and have NO complaints! I highly recommend them."
"I have had some very bad experiences with storage units in the past and I was so pleasantly surprised by how clean this facility is. When I walked in I wasn't even sure what size unit I would need but the manager, Stephanie, was able to quickly get me signed up. So nice to get this kind of service AND with a smile!!!"
"I have never rented a storage unit before, when I walked in I was greeted by Stephanie and she helped me through the process and made it simple and easy for me to understand and get the correct size i needed for my stuff. I definitely recommend using Life storage."
"Had to store things unexpectedly and had no idea on size I needed I spoke with Jenn and she explained all the size options she was so helpful and friendly and after having a really bad day her sweet disposition made my day.PLEASE GIVE JENN A RAISE!!!!!!!"
"i just left life storage and it was the most pleasant time i’ve ever had a storage unit facility! it was clean, the staff was helpful, and my stuff was always kept safe!!! big shout out to the manager Jen!!"
"If there was an easier way to pay in person I probably would have stayed, but it is hard to find someone in the office and the pay by phone options have ridiculous fees just to
Make a payment , facility is clean and well kept. Having one person in the office during operation hours would make them 5 stars"
"I was helping a Brother out. Nice, clean units. I would give them a 5*, but when he called and talked to someone they assured him they would still be there. Cause their website said open till 6pm. Plus he already established a unit and was informed that as long as he made it there before 6, it wouldn't be a problem. Made it there in plenty of time and had closed up... Finally got in after some phone calling, but that's not the point.
SAY WHAT YOU MEAN...
MEAN WHAT YOU SAY...
AND STAND BY YOUR WORD..."
"I was looking for a new storage unit to store my items from a house that I started renting. I went to several places and was not thrilled with how the way the places looked, I did not think they were safe. My husband and I went to Life Storage on Nine mile and talked to a young lady at the counter and she was so helpful. She had so much to offer and more. I knew this was the place. I am so happy I wondered in to this storage place."
"I have nothing but great things to say about the place was honestly astonished that they didn't have what are those automated services that take forever to get through I was able to get on the phone with a lady named Jennifer right away and she was the upmost help and when I came in to get the unit after talking to her the other lady working I believe her name was Stephanie was just as friendly and they work good together I would recommend this place to anybody"
"My niece and her husband rented a space but the light was out, when they notified the office staff they were told "yes, every time we rent that particular unit there is an issue with the light. C building has a WIRING issue, we will have maintenance get the light working but don't put anything in the way." She asked if it was a fire hazard and told no. I'm sorry but a wiring issue with electrical is a possible fire hazard. Apparently this has been an issue in this unit for a while. No offer to even reduce the price or another unit. Also, your only allowed to purchase up to $5000 worth of renters insurance for the units to cover the entire contents of your home. Not sure about anyone else but a lift bed cost that alone. Other than the "wiring issue" the units are nice."
"Very clean and safe place to store your stuff and very professional company to work with. Stephanie in the front office is extremely helpful as well—when I needed to change the size of my unit abruptly, she was super understanding and made the process simple getting me into a new unit and correcting the charges quickly and fairly. When I needed to vacate my unit, she was there and able to get everything sorted in a matter of minutes. It’s definitely the best experience I’ve had with a storage business and one of the few I would actually recommend to others."
"Excellent service. Stephanie and Jessica are so helpful and pleasant to deal with. The units were clean and well maintained. We knew when we saw the place it would be the right choice for storage of our household things. We would use this facility again without question."
"We needed a climate controlled unit for work storage. The units are clean, well kept, and secure. I was very happy with all of the staff and customer service, but Jessica especially was amazing. ;) I highly recommend this location for your storage needs."
"The kindest most helpful manager in town,moving is hard but she made the entire process super easy,nice discounts on merchandise, competitive rates, and super clean facility ! Thanks again Mrs. Stephanie."
"Stephanie made the entire process of moving my possessions into my unit such a smooth and easy process. Prime example of excellent customer service. deserves 10 stars but Google reviews only allows 5. =) Thank you Stephanie"
"Great service. Stephanie was always friendly and helpful when we had any questions or needed help and always made a point to tell us hello. Even when we no longer needed or storage unit, she made sure we were taking care of and we will always come back here I’m for any storage needs."
"Loved my whole experience with this facility!! It was very well kept and felt extremely secure. Stephanie, the manager, helped me make the right choice for my storage needs during a very stressful time. She was awesome!!"
"I want to thank Life Storage, and specifically Debbie and Jessica who have proven to be professional , pleasant and very kind. Each time I call, I get the best service possible and they are always very accommodating with my storage needs. In my communications with other storage facilities, none of them even come close to the professional customer service that Debbie and Jessica exhibit. Because of them, Life Storage is my preferred, go-to storage facility when I have that need. A huge thank you to Debbie and Jessica for being so helpful and kind.
Respectfully, Bob Winn"
"Ashley was SUPER helpful in getting us a storage unit in record time! It is quite refreshing to have met someone with superior customer service skills, and an attentive demeanor. She demonstrated to us how the bolt locks work and all the features of our climate controlled unit. I HIGHLY recommend this storage facility as they are legendary for their service and cleanliness."
"I was so stressed about having to find a new storage facility since the one I’ve been at for years flooded during the hurricane. But everyone at this facility, especially Ashley, really made it a seamless transition. I highly recommend them!"
"This was our first time using a climate controlled space-don't think we'll ever turn back. Needed for a short term while moving college daughter from Apt A to Apt B and was able to jump in on a special so wasn't that costly, was indeed a lifesaver. Unit was extremely clean, staff very pleasant and made the stay very easy for us. Even the units are subtly elevated so no moisture can creep in. This facility is fabulous!"
"This was the first time I had gone to Life Storage since the remodel.
My husband had rented a unit . I went to pay and also to go in the storage unit. Ashley was very helpful and attentive to my concerns.
I would definitely recommend them to anyone."
"Ashley, the associate store manager at 1600 W Nine Mike Rd, was fantastic and easy to work with. She easily and efficiently guided us through the process and even showed us the grounds going way above and beyond expectations. Thank you for everything!"
"Ashley and Debbie are a pleasure to work with. They were so helpful in what could have been a very bad situation during a move.
Solved our issue and suggested the exact size unit we needed.
Will definitely be using this business again and will recommend to others who need extra storage."
"The best experience we ever had with ANY storage rental, in the entire USA! How....?
Ashley and Debbie are the most courteous, friendly, extremely professional and skilled ladies you could ever dream of working with you to achieve total satisfaction.
We were already pleased, existing clients of this location when we encountered an emergency with our move to Pensacola, and suddenly had to move a 26 foot moving truck into storage instead of our new house due to a nasty situation at the last minute with the seller.
These ladies took us from heartbroken, to "in" a suitable additional large storage unit in minutes. Made us feel a lot better also, on a human level. (NOT their job) :)
Life Storage customers for "Life".
Give Ashley and Debbie a BIG raise yesterday!"
"I have several unit with this facilty. I never have any problems with the units or staff. Debbie Harris is very friendly and helpful. It is a pleasure dealing with her...it really helps me complete my job a lot easier."
"I was very happy with how I was treated here. Theresa listened carefully to what I needed and suggested several options. Upon measuring contents it would not fit. She called other Life Storage facilities until she found one that would work for me. She was VERY helpful and knowledgeable about her units
and job. Highly recommend, facility is very nice! Theresa went the extra mile-great customer service!"
"When I came into the Life Storage office on 1/9/20 looking for a storage unit, Ashley was so helpful in showing me three different units and explaining all the costs, including insurance. This made my decision easier. On another occasion she brought me a cart from another storage area so I could unload many totes and yesterday, I needed to plug in my tv and she brought me an extension cord that reached outside. I call thisgoing the extra mile. Overall I have had a good experience at Life Storage on West Nine mile road."
"I have talked to the girls at this store multiply times on the phone and have always had a great experience. Today when I finally came in to rent my spaces Theresa was so helpful getting me moved in. This location is very clean and I'm so glad I picked this store."
"Ashley Washabaugh was AMAZING !!!! She was SooooOoooo helpful and provided Great customer service !!!! Full of Great information and Friendly service !!!! Thank you Ashley for helping us in our time of transition in our life !!!! =
"Debbie is an OUTSTANDING site manager. I have my company storage at this location in addition to my new personal locker. She is ALWAYS courteous, professional and friendly. Her associates, Theresa and Ashley reflect Debbie's team spirit. I am VERY HAPPY and continue to point neighbors and friends to Life Storage, 1600 West Nine Mile Rd."
"Wonderful experience. Thanks to Debbie, she was very professional & knowledgable. She showed me around and showed a couple units to fit my needs. Very clean, and exactly what I wanted. She was fantastic! We will be renting a unit VERY soon thanks to Debbie!!!"
"Customer service is great! The facility is so clean, and its huge! There are courtesy carts and the loading dock is roomy. Easy access. The unit was very clean. The price is affordable. I had a full 26 foot moving truck and I rented a 10×20 climate controlled unit. It worked out very well for me!"
"The rental experience was so easy! The manager, Debbie, opened the door as I entered the office. The office was very clean and uncluttered. The storage part of the building was well lit, clean and has a lot of security cameras (that work)! I definitely recommend Life Storage!"
"Love Life Storage! Move -in was a breeze and staff is unbelievably great. I moved away from the high priced, always going up on rent SimplySelfStorage. What a nightmare that place was.
Really happy to be back with LifeStorage....Uncle Bobs.
Just hope that rent does not go up in 3-4 months to make up for the discount to get you in. Will keep you posted."
"The staff is friendly the facility is clean and spacious the storage units are really nice. I have recommended my friends use this facility for those storage needs. Debbie the manager went out of her way to make sure our needs were met in our questions were answered"
"Once I did not slide the lock slide before locking my lock and someone onstaff noticed and they applied a wire lock to protect my belongings. I appreciated that and feel they went far beyond any I would expect. Thank you"
"Good people work there but the price has went up 3x in 2 years. Reason I was told siupply and demand just like gas. The more people that want them the more they can charge. Well gas goes up and down the storage units dont. If anyone reads this that owners or runs a build on your property storage place they need to look into trying to contact people that have storage units that possibly might one of there own on there properly. Instead of paying monthly rent to a storage place put your money into owning your own.
My new project!!!!!"
"I could not have asked for a better experience. Debbie was always friendly and smiling, always helpful and handled EVERYTHING happily with a "can do" attitude the entire time I had items stored at Life Storage. The facility was always clean. My brother who has used several other storage facilities had nothing but positive comments when he was moving in things for me. He was totally impressed with the cleanliness of the facility and how well it was cared for. It was a good experience."
"Talked to Theresa on the phone today and she was so nice and helpful explaining what my husband had to bring in and she had us in and out so quick so we could finish packing and moving. Definitely recommend Life Storage to everyone."
"GREAT PLACE FOR STORING YOUR THINGS. THE RECEPTIONISTS ARE VERY QUICK, AND THEY'RE VERY SWEET LADIES THAT WORK THERE. THEY'RE ABSOLUTELY VERY HELPFUL. JUST ASK ANY OF THEM ANY QUESTION AND THEY WILL GIVE YOU AN ANSWER. DEBBIE HARRIS, AND THE OTHER TWO LADIES ARE EXCEPTIONAL PEOPLE IN MY BOOK. THEY ARE VERY HELPFUL IN WHAT YOU NEED FOR A STORAGE UNIT."
"I come in with my brother all the time and Debbie and Theresa are always so friendly. Even with the construction mess, I see them outside cleaning up the lot. If you have storage needs these ladies will take care of you."
"My locations office is being built. The office they previously had was nice. I don't think there was enough information put out to keep tenants informed. There were a few days I wasn't able to talk with anyone. It wasn't an emergency just normal things I wanted to ask about. I also would like to mention if it weren't for Debbie always being informative and helpful I would probably of located to another facility. She is awesome. Thanks."
"I was absolutely satisfied with the service I received from your employees they was courteous and kind although I didn't use the unit everyone was so willing and ready to help me with no questions asked I received my refund with a small penalty and that was fine thank you for your service"
"Debbie couldn’t have been any nicer or more helpful. She explained everything clearly and helped me make all decisions in a very professional and positive manner. I would recommend her to all my friends who need storage."
"If i ever need any storage in the future, I will definitely go back. I was always impressed with how quiet and safe I felt on the property. That the units were kept neat. The staff were super friendly.
"Debbie is the best veteran employee you have! She is excellent at knowing everything and handles the rush of people standing in line with grace.
Paige is also very knowlegable and very perceptive to stressed customers under moving time constraints. These 2 ladies ROCK your 9 Mile location and could do it with their eyes closed!! "
"Everything was great from the toll free number person to the mgr that I reneted the unit from, also the other 9 mile rd. location that I used the truck from was great. The locations looked fantastic and I will definitely refer and use again, thank you!!!!!!"
"I worked with Debbie at the Milestone location in Pensacola, Florida. She was a pleasure to deal with and even went above an beyond to help me. I would definitely return if I need storage help in the future. She is a great example of customer service. :)"
"Thanks for keeping my treasures safe while I moved. Pleasure to do business with Bob's Storage and will use again if needed. Plan on moving back to Pensacola in the near future. Too cold up North. Lol. Thanks for everything!!"
"the manager (Deborah?) and her assistant Paige could not have been more accommodating at every turn. I wouldn't be surprised if they sing lullabies to our stored stuff when they make their late night rounds :)"
"Miss Debbie was so awesome!! She was helpful, she went above and I am so thankful for her. I am 8 hours away from my stuff but I feel reassured that she will make sure everything is safe and secure while it is there. She calls me immediately if something happens wrong or if she feels I need to know about my unit. Our lock was missing and we were worried about you help we hired to move our stuff she spent hours reviewing a videos to see if someone other than us came by. THANK YOU DEBBIE"
"We wanted storage space that was clean with climate control and security. We also wanted to feel personally safe within the storage environment. Thank you for providing all of the elements we were looking for in a storage facility. We are quite satisfied with our choice."
"Amanda and Crystal were very helpful and so nice to work with. They both are exceptional team members going above and beyond. They recognize the customers feelings of having to pack and store a home and are compassionate and up lifting during the whole process. I would recommend this facility in a heart beat just for the customer service they present. Keep up the good work girls!"
"The only problem I had was being able to find loading carts and the one I found was broken. I do understand this was right after the big flood and I believe some people were not returning the carts to the proper places. I believe if you would check on you carts more often at least the one I did find would not have been broken. But luckily I did have a small household moving cart in my truck and I did make it work for me.
"Employees were friendly, immediately attempted to address our needs and were extremely knowledgeable of their products. They provided me with options to consider and resolved all questions prior to my making a product choice."
"My things were stored for over two years. I lost my keys, forgot my gate access number and could not get communications at times (from Iraq) to access on line. But when I was able to call and explain, I was always treated with respect and helped to manage paying payments ahead to avoid the panic I often had when I could not access telephones or internet from Iraq.
Thank you so much!"
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #353, we offer great property security systems and clean, affordable storage units to rent for the residents of Milestone, Ferry Pass, Ensley, Brent, and other neighborhoods in Pensacola, FL. Call us with questions, reserve online, or click here to compare other storage units in Pensacola.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: 12:00 pm - 4:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental