Customer Reviews - Life Storage #402, Pensacola
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We at Life Storage want to maintain the best storage facilities in Pensacola, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Pensacola (#402)
4.91 out of 5
based on 82 of our most recent Reviews
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5.0 out of 5
"All staff exceeded my expectations. Loved doing business with LifeStorage. If ever in need of storage again, LifeStorage it is for me! Thank you for making this a positive experience!"
July 23, 2018
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- Karen from Pensacola Beach, FL
4.8 out of 5
"Amanda was friendly and knowledgeable about her job. She answered all our questions.
Subsequent visits Alex and Wendy have also been friendly and available if we needed assistance."
July 20, 2018
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- Deanna from Sheboygan Falls, WI
5.0 out of 5
"this is out third summer of using this storage space. I am very pleased"
June 22, 2018
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- Christina from Pensacola, FL
4.8 out of 5
"Love the new lighting that turns on with motion sensors."
May 26, 2018
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5.0 out of 5
"The building is clean and cool... I love the cameras everywhere! I feel very safe!"
February 27, 2018
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- Renita from Pensacola, FL
5.0 out of 5
"Very happy with the experience. Easy access to storage unit even before office opens on Sundays. Staff very friendly and helpful. Facility is clean!!"
January 26, 2018
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- Michael from Pensacola, FL
4.9 out of 5
"Having available a vehicle for us to haul our belongings to the storage facility was an incredible benefit. Close location, and great security."
September 26, 2017
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- Shervonne from Molino, FL
5.0 out of 5
"Customer service was awesome they welcome me with prompt service and professionalism I would definitely recommend to others... "
September 23, 2017
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4.5 out of 5
"I am very impressed with how clean it is and how nice your staff is"
September 14, 2017
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5.0 out of 5
"The staff are very courteous and personable! Excellent customer service."
August 01, 2017
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- Ginger from Pensacola, FL
4.8 out of 5
"Very friendly employees. They always say hi if they see me. "
July 27, 2017
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5.0 out of 5
"Stephanie is very professional and helpful. I've stopped by several times to add/remove items and the facility is well lit."
July 11, 2017
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- Deanna from Sheboygan Falls, WI
5.0 out of 5
"this is our third summer using this location. My Daughter goes to collage near by and storing over summer is much better than hailing back to WI each time.
your place is perfect. Clean, and professionally managed.
keep up the good work"
June 27, 2017
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5.0 out of 5
"Love the manager Stephanie there. She is always happy to assist with anything we ask her."
May 31, 2017
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5.0 out of 5
"Alex was very patient helping me through the paperwork via fax as I was out of town. She stayed after hours to help me get everything completed. I couldn't have asked for a kinder person to help me."
March 27, 2017
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5.0 out of 5
"If I ever need storage again, I won't hesitate to do business w/ Stephanie/ Life Storage."
March 23, 2017
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5.0 out of 5
"You have a great facility and very nice staff. I had a great experience."
January 30, 2017
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5.0 out of 5
"We have units at 2 of your locations and staff at both are great. So glad we went with Uncle Bob's [Life Storage]."
December 28, 2016
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5.0 out of 5
"Thank you!! Wishing ALL of you the best of the New Year!! "
December 28, 2016
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5.0 out of 5
"Everyone is so awesome the two ladies I had the pleasure of talking to were awesome "
December 23, 2016
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5.0 out of 5
"Everyone at the location is phenomenal. Stephanie goes above and beyond and is awesome!! I wish I had rented from there sooner. "
November 28, 2016
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5.0 out of 5
"Great company. I just wish more offered gated vehicle parking, especially smaller spaces for cars and not just motor homes which require larger and more costly spaces. "
October 27, 2016
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- Elizabeth from Pensacola, FL
5.0 out of 5
"I really enjoyed your staff very good at all times and very helpful to me thanks to Uncle Bob [Life Storage] and staff thanks again "
October 23, 2016
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- Linda from BayMinette, AL
5.0 out of 5
"This is my first experience with a storage unit rental; overall I am very pleased!"
October 20, 2016
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5.0 out of 5
"I was very impressed as I walked in 10 minutes before closing. I did not feel one bit hurried or unwanted. Karen was very helpful and polite. A great expirience! I feel really good about my decision to store with your company.
Thanks"
October 19, 2016
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- Sandra from Pensacola, FL
5.0 out of 5
"This is the 2nd time I've rented a unit and plan to be there again for a long time. I wouldn't go anywhere else."
September 06, 2016
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5.0 out of 5
"The location was easy to reach, I always felt safe at all times of the day, the property both inside and out was always SPOTLESS, and all of the staff, especially the manager, always were eager to help me and answer all questions. The staff has been trained very well."
July 25, 2016
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- Paxton from Pensacola, FL
5.0 out of 5
"In the few years we have had out unit there, we have not had many issues. on the occasion that we do have a problem, the manager is always helpful in quickly resolving any problems. "
July 25, 2016
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5.0 out of 5
"Employees always extremely helpful both in person and on the phone."
July 23, 2016
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- Matheus from Pensacola, FL
5.0 out of 5
"Professionalism and quality customer service ... Very happy with you guys "
June 28, 2016
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- Donna from Cantonment, FL
4.6 out of 5
"Now that the weather has gotten HOT, the climate control should be cooler in the storage units. I can only stay in the unit for a short time and not be able to finish what I went there to do. "
June 28, 2016
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- William from Pensacola, FL
4.6 out of 5
"Did well except when I came back that evening to put some stuff in storage, there was still someone else's lock on my unit. Also I am questioning the current e-mailed statement balance. I paid $92 and was told that was for March and April's (50% off) rent. Perhaps the clerk made a mistake about the funds and what period of time was covered."
March 16, 2016
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- Bryan from Gulf Breeze, FL
5.0 out of 5
"The facility is very clean and the flatbed dollies are very handy. "
March 03, 2016
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- Monica from Pensacola, FL
4.8 out of 5
"My expectations were met, I would have liked a closer storage unit in the size I wanted, but you get what you get."
February 28, 2016
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4.2 out of 5
"the quality and convenience are just what I was looking for."
February 25, 2016
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5.0 out of 5
"Thank you all very much for being so kind during a trying time in my life"
February 23, 2016
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5.0 out of 5
"The experience with this Uncle Bob's Self Storage location was absolutely delightful. Changed my whole ideal of storing personal belonings"
November 24, 2015
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4.4 out of 5
"The service was great. But the tenet across from me is really rude!"
November 24, 2015
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- Latoya from Pensacola, FL
5.0 out of 5
"I was very please with the service I received and how clean the location is"
October 26, 2015
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- Oakfield Union from Pensacola, FL
5.0 out of 5
"Nothing but ATTA BOYS for my service and the employees."
October 25, 2015
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- Richard from Pensacola, FL
4.9 out of 5
"I really like the layout of this storage facility versus any other storage facility in Pensacola, even other Uncle Bob's I have seen from the road. The climate controlled wharehouse is the way to go. A friend of my wife and I used this facility and I like it so much that I said if I ever needed one I would use this one. "
October 24, 2015
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- Mrs Lafundra from Miramar, FL
5.0 out of 5
"I'm very satisfied with services I receive in person or email with Uncle Bob's storage. I feel my personal belongings are safe and well maintained thus far with climate control"
October 03, 2015
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5.0 out of 5
"I couldn't believe the professionalism and excellent treatment I received. Stephanie was so helpful, kind, and made me feel like my goods would be taken care of if I chose uncle bobs storage. I seen her with other customers and she's very productive with superb customer service skills. I would recommend her store to anyone. She made me as a customer very happy."
August 28, 2015
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- Patricia from Pensacola, FL
5.0 out of 5
"The representative made this part of my transition easy. Much gratitude!"
August 28, 2015
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- Joanne from Pensacola, FL
5.0 out of 5
"I WAS AT UNCLE BOB'S TODAY 08/04/15 AND RIGHT AWAY SHE SAID HOW ARE YOU? I SAID FINE THANK-YOU. I AM HERE TO PAY MY STORAGE UNIT. SHE SAAID WE CAN TAKE CARE OF THAT RIGHT AWAY. WE TALKED ABOUT MY LITTLE CAT AND SHE SHARED WITH ME. SHE SAID IS THERE ANYTHING WE CAN HELP YOU WITH TODAY. I TOLD HER THE NEXT TIME I AM HERE YOU KNOW I AM SHORT AND HAVE BACK PROBLEMS, LIFTING IS HARD FOR ME ( THE DOOR) SHE SAID WE WILL BE GLAD TO HELP YOU. I SAID THAT'S SWEET SEE YOU THEN. THANKS HAVE A GREAT DAY.. YOU ALSO."
August 04, 2015
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- Andrea from Pensacola, FL
5.0 out of 5
"The associate was very knowledgeable and helpful. She knew the products and everything was done in a timely fashion."
July 28, 2015
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5.0 out of 5
"Suggestion it would be very beneficial to people who spend all day moving to have access to bathrooms when people aren't in the office.
In rebuilding this office i would have thought someone would have realized this. The other building which you cannot access if you do not have a unit there has this necessity."
June 29, 2015
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- William from Pensacola, FL
5.0 out of 5
"Very friendly and courteous. Very helpful and a pleasure to do business with. Thank you."
June 26, 2015
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5.0 out of 5
"The first employee I met with was very helpful in showing me the different sized units so that I could change my reservation to a size more suited to my needs. I would have preferred to be able to change my reservation while I was in the office, but she was very polite when she explained I could probably get a better deal if I made an online reservation.
I was helped by a different employee when I came to move my things in, and she was very professional as well. She explained the different fees, gave advice about locks and insurance, and was polite and friendly.
Overall, the customer service I received exceeded my expectations, including those I spoke to over the phone about reservations."
June 06, 2015
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5.0 out of 5
"You were able to provide much cheaper rates than I had expected to find anywhere, including pro-rating for partial months, which was extremely helpful."
May 30, 2015
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- Thamara from Pensacola, FL
5.0 out of 5
"I cannot remember of the young lady who set up my account, but she was amazing! So sweet and prompt with service. She explained everything and answered all of my questions. Made sure everything was in perfect order. "
May 29, 2015
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5.0 out of 5
"Vey helpful staff. I will recommend this storage to everyone because of he staff. "
May 27, 2015
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- Cassie from Pensacola, FL
4.4 out of 5
"The personnel at the Michigan Avenue store were always kind, helpful, patient and professional. I thank you for the service provided."
May 24, 2015
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5.0 out of 5
"The only reason I had to wait was because of the people who were there before me. I was very pleased with my decision to use Uncle Bob's Storage."
May 21, 2015
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5.0 out of 5
"Everything was great very helpful borrowing the truck biggest plus!"
May 11, 2015
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- Jeffrey from Pensacola, FL
5.0 out of 5
"We went in just thinking it would be another storage bin to rent. But when we went in, the lady(I didn't work with her my husband did)a the front desk was really nice and helped us with a few things we needed. She was not pushy at all, very casual and cordial. We rented for someone else, but if I was renting again I would go back to that Uncle Bob's and it's not the closest one to where I live."
April 28, 2015
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- Daniel from Pensacola, FL
4.9 out of 5
"I am very satisfied with my decision to rent a storage space at the Uncle Bob's facility I chose."
April 18, 2015
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- Brandilyn from Pensacola, FL
5.0 out of 5
"Rented here two years ago! Came back and received the same exceptional customer service with a wonderful rental unit!"
April 18, 2015
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- Christy from Pensacola, FL
4.9 out of 5
"Very friendly, even offerd to let us use a rental truck for free. I was going to use a competors unit that was slightly cheaper, but the lady there matched their price. If I owned a business I would be proud to have that lady working for or running my business I could tell she was very trustworthy. "
March 27, 2015
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- Kenneth from Jonesborough, TN
5.0 out of 5
"Everything was above and beyond any storage company I have done business with In the past! Great Job everyone and thank you...."
January 28, 2015
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- Jessica from Pensacola, FL
4.6 out of 5
"You met my expectations because I was in an emergency situation and needed to store my belongings. I was served quickly by the associate and the storage are was more than adequate. However, I wish that your hours for access was 24 hrs. But all in all I was satisfied with the storage and the service! Thank you very much."
January 27, 2015
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- Kenneth from Pensacola, FL
4.7 out of 5
"I was not expecting the level of cleanliness. I was very impressed."
December 29, 2014
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5.0 out of 5
"I do wish I was able to pay online with my Visa debit card"
November 25, 2014
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5.0 out of 5
"Every employee I encountered was extremely patient and helpful. "
November 23, 2014
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4.8 out of 5
"After the rainstorm which flooded the building, all the employees I spoke with bent over backwards to help me. I live out of town and they took care of everything: moving me, discarding damaged items, showing pictures of my old unit before and new unit after, helping me beyond all my expectations. I can't recommend Uncle Bob's [Life Storage] highly enough!"
November 05, 2014
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- Marlon from Pensacola, FL
4.8 out of 5
"Great customer service facility looked clean and well taken care of great location easy access looks safe "
October 27, 2014
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5.0 out of 5
"Uncle Bobs [Life Storage] MAKES ME FEEL RIGHT AT HOME.KNOWING THAT MY BELONGINGS ARE UNDER SECURITY.THANK YOU."
September 20, 2014
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4.6 out of 5
"Didn't expect a "administration fee" seems very unnecessary "
April 25, 2014
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- Marilyn from Pensacola, FL
5.0 out of 5
"I was in need of a unit emergently and Ms Schmidt was prompt in helping me get a unit. She explained in full detail about the contract, and different size units available. She helped me determine which unit would best suit my needs. "
March 26, 2014
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- Michael from Pensacola, FL
4.8 out of 5
"never had any problems - good experience if you have to rent a storage unit"
March 24, 2014
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- Robert from Pensacola, FL
4.3 out of 5
"after taking over local Lock-N-Store, the appearance has changed within the office and sinage only. overall, I would say it has been an upgrade similar to A- to a solid A. I would like to see some sort of loyalty/longevity reward."
March 08, 2014
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- Juanita from Pensacola, FL
5.0 out of 5
"In December the lights were out over my unit.I don't know if they have been replaced yet.I will find out next week when I return my Xmas decoration."
March 02, 2014
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- Dorie from Boynton Beach, FL
5.0 out of 5
"Since I previously rented with Lock 'n Store, I was unsure if the new owners would be as great. But...you are. Thank you!"
March 02, 2014
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5.0 out of 5
"I looked at several storage units and this Uncle Bob's [Life Storage] was the best one of all their locations and of all the different ones I looked at in Pensacola."
March 02, 2014
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4.8 out of 5
"I am blessed to see the level of professional service. I was disappointed at first when Lock-n- Store was sold, but my storage needs have continued to be met with excellence.! Thank you!"
March 02, 2014
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5.0 out of 5
"Everyone was always very helpful..Stephanie was amazing always answered all my questions and went ABOVE & BEYOND to help me in every way!!! I will recommend Uncle Bobs every time!"
February 23, 2014
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5.0 out of 5
"I have had furniture in storage with you all since I was in the Air Force. Your facility was perfect and always kept everything in TOP condition. Thanks and I would like to say a big thanks to Sandy that used to work there...she was OUTSTANDING!"
January 27, 2014
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- Kimberly from Pensacola, FL
5.0 out of 5
"Staff was great. Could not ask for any better. I do not like the mandatory insurance fee. Reminds me of OBama Care. "
December 24, 2013
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- Chantae from Pensacola, FL
5.0 out of 5
"Stephanie always does a great job and she always goes that extra mile to help a customer. A+++++CUSTOMER SERVICE!!!! Thanks Stephanie for all your help.
"
December 05, 2013
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- Beverly from Pensacola, FL
5.0 out of 5
"The key to any business is friendly courteous staff; you have very helpful kind staff. Thanks"
October 28, 2013
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- Kenneth from Clarksville, TN
5.0 out of 5
"Outstanding service the lady's that work there showed why they we're hired"
October 23, 2013
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- Robert from Pensacola, FL
5.0 out of 5
"We were originally referred to Uncle Bob's [Life Storage] by an associate Glenda which we meant through friends at a different location. we used the Uncle Bob [Life Storage] location that worked best for us. thank you for the good service and value we received as our storage partner."
September 23, 2013
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