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Customer Reviews - Life Storage #402, Pensacola
We at Life Storage want to maintain the best storage facilities in Pensacola, and in every city where we do business. Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"EDIT 4/13/2021: Our storage unit was a total loss after Hurricane Michael due to flooding. the water got up about a foot or so. lost everything. the hardest stuff was that of sentimental items, pictures of days past back when you had to wait at least an hour to have your film developed so you could see the pictures. as I was unaware that this Life Storage (formally Uncle Bobs) location has a history of flooding which was NOT disclosed. Had I been aware of the flooding problem, I would have chosen another storage unit at a different location, I had my choice of 4 different Life Storage (Uncle Bob's) at the time I rented the unit which flooded. unfortunately, I did not purchase flood insurance as an add on to the mandatory renters insurance policy. I would absurdly avoid the Palafox st location. It has floods before and will do so again as they have not even attempted any kind of flood mitigation to prevent this from happening again. I will say they did have a $1000 flood policy included with the basic renters insurance which did cove some of the items lost but after the $100 deductable a $900 payment doesn't even come close to the true value of the items we lost. STAY AWAY FROM LIFE STORAGE. ESPECIALLY THE PALAFOX LOCATION WHICH HAS A HISTORY OF FLOODING! Climate and entry controlled storage. Access to the units require a 7 digit PIN, unique to each "tenant", ONLY between 6am & 9pm (may have changed). At this location, 24hr access is not provided. The property is clean and well kept inside and out. The staff is friendly and helpful. *EDIT 7/19/2018* Lowered rating by 2 stars for reason below. This is the only reason my rating has changed. Since changing ownership to life storage my rates have increased by about $40 a month. The claim is that there is an increased demand for storage in my area. Yet when I call and check availability, there are plenty of units my size that are available at several locations, including the one my unit is located in. I feel like I am being lied to so they can increase the rental rate on demand. I have been a customer for at least the last 5 years and the last 2 increases were the only increases that i remember and they were dramatic, in my opinion. The total of the increases has raised the rate by more than 66%, from less than $60mo to over $100mo. With more people in our area, the demand will absolutely increase, which MAY cause a temporary shortage. At that point, businesses like this will realize the necessity to offer more units through means of new construction or expansion of existing locations."April 13, 2021
"This storage unit floods during a storm. I lost everything after hurricane Sally. The workers knew that it flooded during storms and didnt warn anybody or at least give us a chance to get the important stuff out."November 14, 2020
"THIS STORAGE UNIT IS BUILT IN A FLOOD ZONE! Rates are constantly going up. Movers that were hired by them lost the glass to my end tables and now they said that it was my fault for not keeping my eye on it. SHADY AF!"October 06, 2020
"Loss my pictures my deep freezer a lot of important things 😕"September 29, 2020
"Very disappointed, my goods were not safe and damage by flooding."September 28, 2020
"Loss my pictures my deep freezer a lot of important things 😕"September 22, 2020
"This facility flooded during Sally (09.16.20). The management emailed after 2:00 pm on September 19, 2020. Their email didn't mention flood, but simply said the power was restored and we must remove possessions by 10.04.20. Upon arrival Sunday, finally told of flooding. Complaint to corporate office generated response and denial of responsibility to provide information of flooding. Would not use this facility or company again."September 20, 2020
"These ladies are great! One of the cleanest storage facilities here in town!!"August 26, 2020
"Staff will harass you constantly! No privacy whatsoever! Y'all will have homeless people all in yo business!"August 07, 2020
"Easy in easy out clean place good prices"July 24, 2020
"Staff is amazing!"July 22, 2020
"alix booth was amazing."July 22, 2020
"Recently rented a storage unit and after past experience with different storage business I'm impressed with the Palfox Street location of Life Storage. The upkeep of the units and buildings are clean, secured, best price I could find locally for the 10 x 10 I rented and the staff was helpful and patient with my concerns and needs. Thanks for an excellent experience. Keep up the good work. Will refer others to this locations for storage needs!"June 29, 2020
"Everything you could ask for in a storage facility. Clean, cool, and very friendly helpful stay."June 24, 2020
"Nice place. Came with my mom to get her a space. Wendy was very helpful on getting us a great space for a good price."June 20, 2020
"Wonderful service, loved the contact free solution this company has put together."May 26, 2020
"Was price checking around and found this place, great service team, some specials on certain units, climate controlled, couldn't ask for more !"May 26, 2020
"Wendy has been the best with all my storage needs! Great specials check them out."February 19, 2020
"Wonderful location helpful staff cheap truck to rent with move in. Alix and wendy will be missed but if i need you all in the future i will surely come back !"February 19, 2020
"This place is great! Staff is always helpful. Wendy is amazing! Clean, cool, flexible hours."February 15, 2020
"Wendy is such a sweetheart! Very helpful and awesome!!!"February 06, 2020
"Wonderful experience with life storage all around great prices helpful staff !! I wish I could give you guys 10 stars !!"February 01, 2020
"Wendy and Alix are amazing people to work with!!"January 09, 2020
"Wendy and Alix are wonderful to work with."January 08, 2020
"Alix and Wendy are the best, great prices ! Clean property !"December 31, 2019
"Amanda & Wendy are the nicest employees I have ever met. They were incredibly helpful and kind. They have great energy and customer service; I would recommend this facility just because of those 2"December 30, 2019
"Wendy is awesome"December 27, 2019
"Excellent customer service"December 27, 2019
"Great facility! Wendy was very helpful on getting me set up with my unit."December 27, 2019
"Very nice place to store you items Amanda and Wendy are very laid back and understanding i had to up and move in a hurry and they helped me out ."December 24, 2019
"Stopped by today to get information on pricing and the facility was clean and very well kept. Special shoutout to Wendy for being informative and an absolute sweetheart. A great example of what customer service is supposed to look like!"December 09, 2019
"Im Moving down here from Arkansas and doing some price checks stopped in and met Alix, she answered all the questions I needed with out hesitation . Very knowledgeable employee ."November 30, 2019
"ABSOLUTELY great! Nice Ladies Wendy & Ashley are!!!!!"November 23, 2019
"Prices are awesome ! Staff is so helpful in finding the right space for me and the discount on merch was a big help !"November 20, 2019
"Wonderful pricing, loving the 3 month special!!!"November 14, 2019
"Absolutely amazing staff and clean facility !!"October 31, 2019
"Your facility was always clean and well maintained. The office staff went above and beyond what we needed and we appreciated their help the day we moved out."October 23, 2019
"Wendy was wonderful when I went in to pay bill always politel and helpful...."September 23, 2019
"Best storage units ever of all time, and don't get me started on the customer service! 9000/10"September 23, 2019
"Alix is an awesome manager and knows storage like the back of her hand. Thanks for accommodating me on short notice"September 19, 2019
"Alix is the best, she found the right space for an excellent price!!!! Will reccomend to everyone."September 04, 2019
"Wonderful place great prices !!"September 01, 2019
"I had the best visit with this location .The 3 girls are very nice and caring wendy and amanda are a great team their boss lady alex is very lucky .These two woman can turn your bad day into a good one"August 30, 2019
"Very nice place to store you items amanda and wendy are very laid back and understanding i had to up and move in a hurry and they helped me out ."August 30, 2019
"Good rates, climate controlled"August 26, 2019
"Life storage...on Palafox in Pensacola FL...ask for Wendy or Amanda...great managers! Great place to store your climate control items...I used this storage several years.. never an issue. Safe, clean, courteous..the way to go!"August 10, 2019
Features & Info
Climate Controlled StorageLife Storage in Pensacola offers storage units with climate control to help protect your belongings from the effects of extreme temperature.
54' Truck AccessThe entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 54' tractor trailers.
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office. Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in. Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes. Save yourself some time, and learn how to keep your belonging safe in storage.
Serving Pensacola and Brent
Our self storage facility on N Palafox St is located west of the I-110, between Murphy Ln and Brent Ln, near Department of Children and Families ESC Service Center. Click here for directions to this Life Storage.
At Life Storage Facility #402, we offer great property security systems and clean, affordable storage units to rent for the residents of Brent, Ferry Pass, Goulding, and other neighborhoods in Pensacola, FL. Call us with questions, reserve online, or click here to compare other storage units in Pensacola.
- Insurance required
- Storage insurance available (third party)
- $29 admin fee
- Payments due monthly, with a minimum of one month rental
- American Express