Customer Reviews - Life Storage #53, Pensacola
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We at Life Storage want to maintain the best storage facilities in Pensacola, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Pensacola (#053)
4.87 out of 5
based on 44 of our most recent Reviews
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- Albert from Pensacola, FL.
5.0 out of 5
"Thanks George the best Life Storage in Pensacola Florida."
June 18, 2018
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- Karen from West Palm Beach, FL
5.0 out of 5
"Miranda was very knowledgeable and estimated the size of storage bin I would need. Service was excellent."
May 16, 2018
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- Michelle from Gulf Breeze, FL
4.8 out of 5
"We were treated politely and professionally, and we have a safe secure place to store our goods that we can access as needed. Thanks!"
March 26, 2018
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5.0 out of 5
"George and all other members of the staff were always pleasant and happy to help! They went out of their way to assist."
October 25, 2017
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5.0 out of 5
"Enjoyed the stay and the people were always so
friendly."
October 24, 2017
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- Dexter from Pensacola, FL
5.0 out of 5
"I am very satisfied with the whole process. thank you for your assistance in getting me move and process. I would highly? recommend this place to all of my friends and family in the future. thank you."
June 26, 2017
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- Cynthia from Pensacola, FL
5.0 out of 5
"I was very happy with my rental experience at this location."
June 25, 2017
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- Elizabeth from Pensacola, FL
4.8 out of 5
"George was very exceptional person I will return if Service is ever needed thanks"
June 24, 2017
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5.0 out of 5
"I love this location! Everything is outstanding! The property, my unit, and the CUSTOMER SERVICE! Starr and Debbie are fabulous! !! Do not go somewhere else. I did, because I moved. It was horrible! I brought everything back, where it is safe, clean, and everything works. And, the customer service can't be beat! "
April 23, 2017
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5.0 out of 5
"I'm still renting, and it has been a great experience the last 7 months."
March 28, 2017
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5.0 out of 5
"Your associates have always went above and beyond to assist me.Thanks for your assistance helping me when i lost the key to my unit
"
March 18, 2017
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- Carmen from Tallahassee, FL
4.2 out of 5
"I expected the company to deliver the services promised. The storage space was clean. I was able to take delivery of the moving van at the time I needed it. "
February 06, 2017
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- Melissa from Pensacola, FL
5.0 out of 5
"I was very impressed with the staff. It was a fast and easy experience getting my storage unit. Would definitely recommend them!"
January 18, 2017
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- Barabra from Pensacola, FL
5.0 out of 5
"A smile and friendly attitude exceeds expectations these days! It was a pleasure to do this so quickly with employees that know what they are doing and actually enjoy what they're doing!"
October 19, 2016
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- Daline from Pensacola, FL
5.0 out of 5
"George and staff were always very concerned. When my daughter passed away unexpectedly I called to tell them what happened. George was very kind to me and helpful. Yes I'll use them again if the need a raises again. "
August 23, 2016
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5.0 out of 5
"I had to have a lock cut off my unit and the gentleman who helped me was very polite and efficient."
June 27, 2016
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5.0 out of 5
"You could have more than one person in the office at a time who can take payment and who can help with the high volume of customers at the first and 15th of each month. "
June 27, 2016
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- Veronica from Pensacola, FL
5.0 out of 5
"I am very satisfied with the staff and service I receive at Uncle Bob's [Life Storage], I wouldn't go anywhere else!! :-)"
June 04, 2016
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- Stormy from Pensacola, FL
4.6 out of 5
"The entire rental process was extremely professional, the rates were good, and the facilities are well-monitored and well-kept. The staff was courteous and willing to help with any issues that I encountered when accessing my unit."
May 27, 2016
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5.0 out of 5
"I had a project to do and this was a great way to help me achieve my goals."
February 23, 2016
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- Tonya from Cantonment, FL
5.0 out of 5
"You meet expectations. Jessica was very helpful when i needed help renting the truck. She gave me a call as soon as she found out there’s a truck available on the day I requested. Awwwesome!!!!"
November 24, 2015
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5.0 out of 5
"Friendly services and good prices helped to meet my expectations. "
September 11, 2015
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- Christopher from Melbourne, FL
5.0 out of 5
"Very happy with service and location, they were very helpful."
July 23, 2015
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5.0 out of 5
"Rented a storage unit from this location for 3 years to keep some beach related items instead of hauling them every year..staff here was fantastic and went above and beyond my expectations. Would highly recommend for your storage needs. "
July 23, 2015
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- Dianne from Pensacola, FL
4.2 out of 5
"I was waited on and had most of the paperwork done on line just a few signatures and a swipe of my card and we were done"
June 25, 2015
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- Grace from Cartersville, GA
4.9 out of 5
"I live out of state and conduct business by phone. I am always treated as if they are happy to help me and glad to talk to me. Once I remove my furniture from storage I will always keep Uncle Bob's in mind for future service and for other family members. Thanks for everything."
February 24, 2015
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4.6 out of 5
"Well, it is simple lease of storage space. Now, giving me a huge room for the price of a small one would exceed, but is it resonable?
I was satisfied that I got value for my dollar."
January 26, 2015
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- Alicia from Pensacola, FL
5.0 out of 5
"Overly satisfied. Thank you again & again so much"
November 15, 2014
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- Bettina from Pensacola, FL
5.0 out of 5
"During the flooding that occurred in April 2014, the response of the staff was beyond exceptional. I remember the courtesy and compassion whenever I think of Uncle Bob's Storage. "
November 02, 2014
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- Scott from Hazel Park, MI
4.4 out of 5
"first time renter. Did not know what to expect but was pleased with the persons on staff."
October 27, 2014
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- Caroline from Pensacola, FL
4.6 out of 5
"Staff has gone above and beyond to help during and after flood."
October 17, 2014
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4.4 out of 5
"The only reason i downrated this location is due to the high steps into some of the units. For me with a lot of heavy items, not being able to roll things into my unit, because of a several inch lip has been an issue. Apart from that the people are great. George is a great manager. "
September 03, 2014
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5.0 out of 5
"Nice people. We have rented for 10+ years. It have been a good thing. Thumbs up!"
August 27, 2014
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5.0 out of 5
"The guy that helped us (George, maybe?) was super friendly and made us feel right at home. He kept my boyfriend and me laughing with his great sense of humor. I felt that the process was transparent and that any questions I had were welcome. It was my first time driving a moving truck, so he made sure I knew how to work everything. I would definitely recommend this location to anyone needing storage. The free truck rental was fantastic. "
August 26, 2014
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- Christine from Pensacola, FL
5.0 out of 5
"The associate was extremely helpful, knowledgeable and an absolute pleasure to deal with. She is a great face to have on your brand. "
April 28, 2014
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5.0 out of 5
"George and Debbie of your Fairfield location in Pensacola, FL are awesome. Previously, George went above and beyond to assist me with getting damage to my stored vehicle repaired. He also facilitated my getting to the airport on time."
March 28, 2014
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- Marijane from Pensacola, FL
5.0 out of 5
"We had several wasp nest on our old storage unit and around it on the building. The staff when notified was very quick to handle the problem."
March 05, 2014
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5.0 out of 5
"Uncle Bob's is a great self storage facility. I have stored personal property at Uncle Bob's for more than 10 years and have never had to worry about whether my storage space would be compromised. I would highly recommend Uncle Bob's to a family member or friend."
March 01, 2014
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4.4 out of 5
"The locking mechanisms on the storage room doors are very frustrating. If I knew that in the beginning - I would have searched out a facility (perhaps another Uncle Bob's [Life Storage]) for something better.
The door latches are an example of BED ENGINEERING.
If it were not for the hassle of moving our goods into a different location with a more friendly door latch - I would move."
March 01, 2014
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- Jillian from Pensacola, FL
4.2 out of 5
"The office manager never seemed to be in the office as they were out helping customers at location. Might be good to have two, so business can still be done without a wait."
February 24, 2014
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- Bridgett from Fort Smith, AR
5.0 out of 5
"we live out of state and our unit is in pensacola i feel very good about leaving our belongings there the security is great and the ppl that work at that site are always happy respectful and there when you have questions...even the stupid questions lol I'd highly recommend this storage facility to my friends and family...Thank you for treating our things like yours...Happy Holidays=)"
December 04, 2013
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5.0 out of 5
"Everything was great... I met the desk lady and the owner, but he wasn't Uncle Bob! :)"
November 19, 2013
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- Valorie from Flensburg, DE
5.0 out of 5
"Debbie at the Fairfield Branch is an exceptionally professional, kind and caring person. I feel totally comfortable knowing that you have such high standards for your properties."
November 04, 2013
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5.0 out of 5
"Great 10 plus year relationship and absolutely no complaints!"
October 23, 2013
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