Storage Units near Southchase in Orlando, FL 32837

"Lourdes was amazing she was very helpful Thank you"

"Excellente atencion por parte de Keisia desde el primer momento. Nunca tuvimos ningun inconveniente con nada. Lo recomiendo 100%."

"Excellent place!!!!"

"I was a new customer and a kind young lady helped me out a lot. She was very knowledgeable about the service and products she was offering me. She made sure I was well aware of the prices and made me copies of the paperwork for my own personal reference. Keisia is a wonderful employee. She had excellent customer service. I would recommend this storage to anyone."

"Keisia was really helpful helping with storage options :)"

"Great customer service by keisia she answer all my questions and made sure i left a happy customer totally recommend this place"

"Very pleased with my experience at Life Storage! I received helped from Keisia who was very knowledge and willing to help in whatever I needed. Great experience and customer service."

"Bueno servico Gracias a keisia :)"

"Excellent customer services !!! Thank you Lourdes !!!"

"I was very pleased with the support that I have received from Lourdes at Life Storage in Orlando. She patiently provided me with all the information that I have requested; because of that and the quality of the service that I am receiving, I would recommend Life Storage to anyone that is looking for storage service."

"Great customer service mand friendly"

"WORST STORAGE EXPERIENCE EVER! We've used five storage facilities over the past 15 years and Life Storage on OBT was by far the worst experience we've ever had. And it's not just because of your typical complaints of a storage facility (rundown building, bugs, leaks, high rates, etc.). This place has all that, but the worst part is safety. Thieves will try and rob you and homeless people are living in the vacant units. Details below. We moved into our 10x10 "climate controlled" (more on that later) unit in early August 2020. Less than a week after moving some belongings in, someone tried to cut into our lock (see photo). Luckily no one got in and nothing was stolen, but the lock was damaged and unusable. When we told an employee about it, she wrote it off and told us we should buy a better lock. When asked if break ins were common, she said, "it's been a while, but it has happened." We already had the unit half full, so we replaced the lock with a discus lock and hoped that would be the last issue. Spoiler alert: It wasn't. There were a few smaller grievances that happened in the following weeks (those are mentioned below) but the last straw came when I caught a homeless man living in what I thought was an empty unit. Let me explain. My fiance and I were roaming the halls looking for a cart to move in some of our stuff (the carts are nearly impossible to find). We walked by what we thought was a 10x10 unit that was near the elevator, and my fiance mentioned that maybe we could see about moving units (our unit was in the middle of the complex through four doors and narrow hallways). I went to open the door of the unit since there wasn't a lock on it and was surprised to find a homeless man inside. When he charged at me, I instinctually closed the door. The man immediately started banging on the metal walls because I locked him in without knowing it. We walked the opposite direction around the complex and down the stairs to safety while we could hear the banging and shouting. As we discussed calling the cops, three Orange County Sheriff's patrol cars pulled in. Turns out the man called the cops on himself and was arrested for criminal trespassing. This was actually the THIRD time we found homeless people living at the facility. The first was the same night we discovered our damaged lock. A man carrying a gallon jug full of yellow-ish liquid (Lord knows) came barreling down the hall and bumped into my fiance while I was inside our unit unloading stuff. When I came out, he death-stared me while he walked down the hall and around the corner. When we brought that up to the Life Storage employee the next day, she said management was aware but that they "can't really do anything about it" unless they catch them in the act (as I did about three weeks later - it was a different guy, though). We found a much better and safer storage facility and paid movers to move between the two facilities. It was easier this way with no carts, a small elevator and a three-quarters-full unit at Life Storage. Some extra tidbits to this awful storage experience: Lack of Carts: As I mentioned, carts are nearly impossible to find. By the end, the large Home Depot-style flatbed cart was nowhere to be found (likely stolen). The only other available cart was much smaller and by my fourth time at the facility, the small cart already had a broken wheel. Bugs: There were some dead roaches in the hallways on multiple visits. Wouldn't be surprised if there were rats at this place, but didn't see any evidence of that. Broken Gate: Another security issue. The entrance and exit gates were broken for four of the six weeks we were there. Inconsistent Temps: Some hallways were frigid while others were in the mid-80s. Many of the hanging AC units were in rough shape and leaking. In Closing: Don't even think about renting here. Pay a little more and find a better place. I'm shocked this is even franchised by Life Storage. It's old, rundown, poorly managed and, most of all, NOT SAFE."

"Employee is incredibly rude and extremely pushy."

"Stay away! This place in infested with rats. I have 24hr access due to business needs and I see them almost every night running the steel rafters. There are rat traps all through out the property (first red flag, but decided to move in anyway) and now ive found droppings all over my unit and my product is covered in it. Owners need to deal with this asap! As for me, Im taking my business elsewhere and moving out tomorrow."

"I loved the great atmosphere. Angelique was very helpful in giving me the information I needed on getting storage. I most definitely will recommend to others. Keep up the great work!!"

"Anjelique was awesome. This was first time getting storage. She rocks!"

"I just moved back to town and needed to place my items in storage the store manager Anjelique Was amazing and helped me with the correct size unit and not once did she try to get over on me being I had little knowledge on the sizes of the units.She definitely have great customer service!!!!"

"Anjelique is awesome she helped me alot."

"It was my first time renting. Anjelique was super helpful. 100% recommended!!!!"

"Anjelique is awesome"

"Anjelique she is very kind and I never had a simple problem and with a smile..."

"Anjelique is the best hands down and will make you laugh when sad."

"Best service shout out to the manager Angelique"

"Anjelique was so amazing the best customer service I seen in 30 years."

"Clean, and very accommodating, this is a great place to store your things. Anjelique and the rest of the staff are very friendly and helpful. Highly recommended!"

"Thank you Tracey for helping me out during a very stressful time. Thanks again for staying late to help out!"

"Theresa is such a sweetheart. Super friendly and patient."

"Been using their service for years. Staff super courteous. You can make payment online or in person. They are located in several states, so if traveling you can even walk in and pay as long as you know your location."

"Was attended by Anjelique she was very helpful great customer service very pleased. Thank you Anjelique for your service."

"Came in for a billing issue with an expired card and Angelique was able to get my issue resolved, which I couldn't figure out how to do over the internet or the phone, in minutes! She was very polite and helpful. I have no complaints with this place in the almost 2 years I've had storage here."

"I have just begun the process of moving into this storage. Already I am extremely impressed. Anjelique assisted me and is very knowledgeable and polite. Also the gentleman that works there is really nice. They put me at ease. The location is extremely clean and secure. Its also located close to where I live so thats an added bonus. Im so relieved I found this place and at almost half the price as what my family is currently paying at the other storage."

"Great communication during hurricane season. Professional and courteous staff. Will be a repeat customer if I’m ever in need of a storage facility."

"Anjelique is awesome"

"Angelique Gould always Provides great customer service. Thank you."

"Great staff. Very friendly and helpful."

"Staff was friendly but the facility was extremely run down and did not feel safe. I did not end up renting here. Elevator was out of service so I would have had to have maneuvered my belongings up a dark narrow staircase. Sketchy buildings - do not recommend if you value safety."

"I was attended by Anjelique Gould right away, she was very polite and made great conversation with me. Very helpful and very detailed in her work! I recommend anyone coming here to place their items!"

"More inexpensive and good attention. I loved it"

"Life Storage is really good.. one benefit is that you can use their small cargo truck to use for *FREE!! (within the first 10 days of your rental) and *other restrictions apply. See property manager for more details.."

"I really had a great experience here with the manager Anjelique. She is the sweetest young lady ever. She made my experience at life storage wonderful. I really do appreciate the help that she was able to give me. You rock Anjelique."

"Keep up the good work that you are doing !!"

"Great facility.friendly and helpful staff."

"I speak little English and was able to get the unit I really needed,Thanks to the store manager Anjelique she was amazing"

"(Translated by Google) Great attention (Original) Gran atención."

"Amazing staff especially .The store manager Angelique was sooooo helpful and polite"

"Nice and friendly. They really make moving less stressful. =D The manager Anjelique took great care of me and my family. This is by far the best storage place I've been to."

"I just moved back to town and needed to place my items in storage the store manager Anjelique Was amazing and helped me with the correct size unit and not once did she try to get over on me being I had little knowledge on the sizes of the units.She definitely have great customer service!!!!"

"I have to say the young man that helped me today was AWESOME!!!!!!! I wish more people were like him. He was friendly, informative and had a rockin attitude!!!!!!!"

"What an amazing service, Karen was great she helped us rent the the correct size."

"Karen was a awesome person very helpful ended up renting two units from her. Really great customer service. Definitely need to go see her if looking for a storage unit."

"Thank you for taking care of my car for the past 12 years. I now have a home and a private garage to store my car whenever I travel, which is why I have cancelled your service."

"There are better places"

"If you're looking for great storage, great prices, great customer service look no further. We all know how hectic and chaotic a move can be. Add onto that the need for storage. Karen was a Godsend, so accommodating and helpful. They even loan you a van so you can move your stuff. One time, time slot for gas and insurance. Just incredible, I'd give them 10 stars if I could. This place and staff are just the best."

"Amplio estacionamiento y excelente surtido."

"Great experience. Karen was an amazing host. Remember to do Rapid Rental to waive the admin fee!"

"Stopped in to get information on a storage unit and Karen was very helpful. She answered all my questions and was very pleasant. I like the fact I could use the rental van to help move our things. Would recommend if you need storage."

"This storage place is great The customer service is excellent the lady who helped me Karen Simonetti she is awesome if anyone is looking for a good storage place this is the place but I recommend Karen if you ever need something shes very helpful ."

"I love my experience... Miss Sandy is so kind and sweet = (i Never had any problem over there)"

"Sandy was very helpful in explaining the details of the rental of the units, and the truck rental should I need it. Also when she showed me the unit I saw how well maintained the facility and grounds are.Great place and great customer service."

"Sandi has been great! She’s always been extremely helpful and kind. I accidentally put the lock on wrong and she called me and let me know immediately. What could’ve been a bad situation turn out to be very good because of Sandi’s extra attention to detail. I’m very pleased with the service that I get there and feel very confident that my things are in good hands."

"The office staff was AMAZING!!"