Self Storage Units near Southchase in Orlando, FL 32837

"Been renting with Life Storage since 2019 and over the years it has gotten pretty bad. Next month, they will be hiking the price again and for the price you would think they would renovate the place. My complaints, very very rundown location where the elevators are in bad shape, gate is broken 40% of the time, horrible moving carts, many A/C units are broken so they leave doors propped open to have other working units serve the areas the broken ones are suppose to do, walls have holes all over them and they clearly have water filtration into the units. The only pro, they are close to many homes and its convenient to its residents as it is to me. This June ill be paying 120 for a 5X10 and for that price I cant get a cheaper 5X10 a little north of OBT by FLA Mall and it be a new facility that even includes a free moving truck."

"El servicio administrativo es excelente, el trato del personal nos hizo sentir en familia. Altamente recomendado."

"Lourdes provided excellent customer service"

"Mrs. Lourdes, she has not been treated wonderfully, we have been working for more than a week and every day that she works she has been pending that we are safe and the use of open sanitary facilities. Thanks for such a good job!"

"Go to Lourdes for help! Very kind staff and very friendly! Highly recommended"

"Very great experience and very fast service customer friendly"

"GREAT SERVICE"

"Es el mejor de todos y lo recomiendo… It is the best of all and I recommend it ..."

"We only needed storage for a month and this place served its purpose."

"Keisia and Lourdes were very helpful upon my arrival to put my things in storage for the first time. I recommend going to their location if you need storage until you're closing on a house, having a house built from the ground up, waiting on an apartment, condo, townhouse, and/or moving out of or in state. Whatever your storage needs and/or reason(s) may be, they will take care of you as best as they can."

"It’s ok. Requested a unit online, they did follow up every day by missed calls to make sure I’m ready for my reservation which was nice (tho I couldn’t respond due to work). The air conditioned unit was pretty warm, I questioned if it was actually air conditioned. There’s a general AC thing in the middle of the mall that really didn’t blow much air. Didn’t care too much because I didn’t need the AC for my storage. Also, I managed to see a couple of roaches crawling around. Of course when ur renting a storage with many other people’s belongings, I wouldn’t find it too surprising, but just what I’ve noticed. My unit didn’t seem very clean however, it seems like a strict move in move out type of unit. But I haven’t been to any other storage place before so 🤷🏻‍♂️to me this place is ok. It’s convenient."

"Very good customer service they always go the extra mile to help. Thanks Lourdes for your help and patience"

"Lourdes and Keishia son muy profesionales y pacientes. Muy recomendado!"

"We had the pleasure of having Keisia assist us, she was very knowledgeable and helped us find the right unit. She showed us around all the units and really helped us feel better about the unit we are getting. Amazing customer service, thank you!"

"Lourdes, the manager, was so pleasant and helpful. It was a great experience. If you're looking for storage this is the place to go!! Mark"

"Why I like life storage? Cause you can rent online, always promotions and good peice."

"Hello there! This place is very comfortable and quiet. Manager Lourdes very helpful and friendly."

"Wanted to give a special thank you to Keisia for being so helpful during these troubling times!"

"They are very polite and answered my questions.  They have good prices with climate control."

"Seems alright."

"Keisia me dio un buen servicio 💪🏽 La mejor 👌🏽 Recomiendo este lugar."

"Lourdes was amazing she was very helpful Thank you"

"Excellente atencion por parte de Keisia desde el primer momento. Nunca tuvimos ningun inconveniente con nada. Lo recomiendo 100%."

"Excellent place!!!!"

"I was a new customer and a kind young lady helped me out a lot. She was very knowledgeable about the service and products she was offering me. She made sure I was well aware of the prices and made me copies of the paperwork for my own personal reference. Keisia is a wonderful employee. She had excellent customer service. I would recommend this storage to anyone."

"Keisia was really helpful helping with storage options :)"

"Great customer service by keisia she answer all my questions and made sure i left a happy customer totally recommend this place"

"Very pleased with my experience at Life Storage! I received helped from Keisia who was very knowledge and willing to help in whatever I needed. Great experience and customer service."

"Bueno servico Gracias a keisia :)"

"Excellent customer services !!! Thank you Lourdes !!!"

"I was very pleased with the support that I have received from Lourdes at Life Storage in Orlando. She patiently provided me with all the information that I have requested; because of that and the quality of the service that I am receiving, I would recommend Life Storage to anyone that is looking for storage service."

"Great customer service mand friendly"

"WORST STORAGE EXPERIENCE EVER! We've used five storage facilities over the past 15 years and Life Storage on OBT was by far the worst experience we've ever had. And it's not just because of your typical complaints of a storage facility (rundown building, bugs, leaks, high rates, etc.). This place has all that, but the worst part is safety. Thieves will try and rob you and homeless people are living in the vacant units. Details below. We moved into our 10x10 "climate controlled" (more on that later) unit in early August 2020. Less than a week after moving some belongings in, someone tried to cut into our lock (see photo). Luckily no one got in and nothing was stolen, but the lock was damaged and unusable. When we told an employee about it, she wrote it off and told us we should buy a better lock. When asked if break ins were common, she said, "it's been a while, but it has happened." We already had the unit half full, so we replaced the lock with a discus lock and hoped that would be the last issue. Spoiler alert: It wasn't. There were a few smaller grievances that happened in the following weeks (those are mentioned below) but the last straw came when I caught a homeless man living in what I thought was an empty unit. Let me explain. My fiance and I were roaming the halls looking for a cart to move in some of our stuff (the carts are nearly impossible to find). We walked by what we thought was a 10x10 unit that was near the elevator, and my fiance mentioned that maybe we could see about moving units (our unit was in the middle of the complex through four doors and narrow hallways). I went to open the door of the unit since there wasn't a lock on it and was surprised to find a homeless man inside. When he charged at me, I instinctually closed the door. The man immediately started banging on the metal walls because I locked him in without knowing it. We walked the opposite direction around the complex and down the stairs to safety while we could hear the banging and shouting. As we discussed calling the cops, three Orange County Sheriff's patrol cars pulled in. Turns out the man called the cops on himself and was arrested for criminal trespassing. This was actually the THIRD time we found homeless people living at the facility. The first was the same night we discovered our damaged lock. A man carrying a gallon jug full of yellow-ish liquid (Lord knows) came barreling down the hall and bumped into my fiance while I was inside our unit unloading stuff. When I came out, he death-stared me while he walked down the hall and around the corner. When we brought that up to the Life Storage employee the next day, she said management was aware but that they "can't really do anything about it" unless they catch them in the act (as I did about three weeks later - it was a different guy, though). We found a much better and safer storage facility and paid movers to move between the two facilities. It was easier this way with no carts, a small elevator and a three-quarters-full unit at Life Storage. Some extra tidbits to this awful storage experience: Lack of Carts: As I mentioned, carts are nearly impossible to find. By the end, the large Home Depot-style flatbed cart was nowhere to be found (likely stolen). The only other available cart was much smaller and by my fourth time at the facility, the small cart already had a broken wheel. Bugs: There were some dead roaches in the hallways on multiple visits. Wouldn't be surprised if there were rats at this place, but didn't see any evidence of that. Broken Gate: Another security issue. The entrance and exit gates were broken for four of the six weeks we were there. Inconsistent Temps: Some hallways were frigid while others were in the mid-80s. Many of the hanging AC units were in rough shape and leaking. In Closing: Don't even think about renting here. Pay a little more and find a better place. I'm shocked this is even franchised by Life Storage. It's old, rundown, poorly managed and, most of all, NOT SAFE."

"Employee is incredibly rude and extremely pushy."

"Stay away! This place in infested with rats. I have 24hr access due to business needs and I see them almost every night running the steel rafters. There are rat traps all through out the property (first red flag, but decided to move in anyway) and now ive found droppings all over my unit and my product is covered in it. Owners need to deal with this asap! As for me, Im taking my business elsewhere and moving out tomorrow."

"I loved the great atmosphere. Angelique was very helpful in giving me the information I needed on getting storage. I most definitely will recommend to others. Keep up the great work!!"

"Anjelique was awesome. This was first time getting storage. She rocks!"

"I just moved back to town and needed to place my items in storage the store manager Anjelique Was amazing and helped me with the correct size unit and not once did she try to get over on me being I had little knowledge on the sizes of the units.She definitely have great customer service!!!!"

"Anjelique is awesome she helped me alot."

"It was my first time renting. Anjelique was super helpful. 100% recommended!!!!"

"Anjelique is awesome"

"Anjelique she is very kind and I never had a simple problem and with a smile..."

"Anjelique is the best hands down and will make you laugh when sad."

"Best service shout out to the manager Angelique"

"Anjelique was so amazing the best customer service I seen in 30 years."