Customer Reviews - Life Storage #628, Orlando
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We at Life Storage want to maintain the best storage facilities in Orlando, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Orlando (#628)
4.71 out of 5
based on 41 of our most recent Reviews
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- Roxannie C from Orlando, NY
5.0 out of 5
"Everything was just what I needed. Public storage may have a better price but you have better people"
October 21, 2018
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5.0 out of 5
"The thing that really sold me is the free truck rental even though I could not utilize it."
July 19, 2018
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5.0 out of 5
"Although I'll be terminating my use of the storage unit at the end of this month I can't say more about how happy and satisfied I was with your service and when needed will use it again"
June 19, 2018
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5.0 out of 5
"She was very helpful and knowledgeable . I felt right at home."
October 27, 2017
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- Marcia from melbourne beach, FL
5.0 out of 5
"Didn't expect it to be so easy and the unit to be so clean"
September 02, 2017
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- Jacqueline from Orlando, FL
5.0 out of 5
"Juan is exceptional, helped me in every aspect, has always been available to talk to me, his customer service is superb"
July 27, 2017
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- Elizabeth from Belle Isle, FL
5.0 out of 5
"No complaints. Everyone was wonderful. My furniture was stored for seven months in a climate controlled unit. When I emptied the unit, everything was fine. no evidence of water damage, mold, bugs etc. Staff was always very courteous and helpful."
May 23, 2017
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5.0 out of 5
"The manager at my facility is very cooperative and knowledgeable. Always very helpful. "
March 28, 2017
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5.0 out of 5
"vey nice, clean u nits availability, location, ease of acess"
March 05, 2017
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- Mark Patrick from Orlando, FL
5.0 out of 5
"Sometimes a cart or dolly was not available at the door and I had to go hunt for one in the next building. That's the only negative I can think of. But I made it work for me."
January 25, 2017
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5.0 out of 5
"The employees are very friendly and understanding. I recommend Life Storage to everyone."
January 23, 2017
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- Malgorzata from Orlando, FL
5.0 out of 5
"I have been with Uncle Bob's for 3 years now. Rented another unit for my friend. Super service. Super clean. Great climate control. Have rented storage units from different companies, but this one is the best. A great location for me. I also like the way the office personal checks around. I feel safe in this location. "
July 19, 2016
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4.6 out of 5
"Everything was always great and simple, from paying online to vacating the unit. My only complaint would be that there are no dumpsters on site for trash and there weren't enough carts available to move stuff."
June 23, 2016
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4.6 out of 5
"ONLY PROBLEM IS I DO NOT RECIEVE A BILL TO PAY FOR UNIT"
March 25, 2016
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- Robert from Wilton Manors, FL
4.8 out of 5
"I've been with you for several years, and can say that I always know my things are safe! Thank you "
February 25, 2016
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- Michael from Davenport, FL
4.8 out of 5
"The only thing I can complain about is the fact that often when I went to my unit it was blocked by trailers or trucks and people were blocked from exiting there unless I moved my truck and trailer for them. It was an annoying situation when I was trying to get in and out as quickly as possible..... I stored my tools and equipment there for my business."
November 23, 2015
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5.0 out of 5
"Wendy at store 077 was THE most awesome associate i have dealt with anywhere in Years! She was informative, incredibly kind, and very helpful. There were a few other storage places on my list to visit, but Wendy convinced me to look no further. Absolutely amazing service."
November 03, 2015
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- Irene from Windermere, FL
4.9 out of 5
"The phone person I called was most helpful as opposed to local number and storage facility. She gave me most info and was most helpful . She made me aware of truck availability at silver star road. That was so helpful to me and I used that.
All around my experience with your company has been great."
June 27, 2015
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5.0 out of 5
"Everything about you all was very good and I did send someone to and they rented a unit"
May 23, 2015
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5.0 out of 5
"You met my expectations with your customer service (Barbara) and storage facilities."
April 28, 2015
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5.0 out of 5
"Service was friendly and helpful. All of my questions and concerns were answered."
April 28, 2015
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4.0 out of 5
"I was surprised at the lack of carts for moving boxes, etc. especially since the halls and distance can be cumbersome and vast. I rent units at other climate controlled storage facilities, and all offer the use of carts. The front office person on staff did allow us to use an appliance handtruck but is awkward to use for stack boxes. At first, the automatic doors at the entrance to climate controlled area were a surprise but quickly became a nuisance as it seemed like the timing of closing kept getting shorter and shorter. We finally located the on/off switch above the door and turn the doors off for the remaining of the move in. "
April 28, 2015
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5.0 out of 5
"I like efficiency and I got an efficient tour and explanation of what I was paying for and how I could quickly get all the details worked out."
February 27, 2015
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5.0 out of 5
"If I need storage in the future, Uncle Bob's is at the top of the list.....I am very pleased with the experience. Thank you."
February 23, 2015
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3.5 out of 5
"I am happy with my storage, I just think that it is a little pricey and am thinking that I might need to change."
January 27, 2015
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5.0 out of 5
"Barbara was exceptional in every way,her personalty
as well as explaining everything so that there was no doubt once we signed out contract. It was our pleasure"
December 02, 2014
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4.1 out of 5
"Layout of center is not user friendly. Bad design!"
October 28, 2014
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- Jonathan from Orlando, FL
3.2 out of 5
"I have rented with you for over 2 years and still have not received a military discount even though you show it. Also, the lock receptacle on my storage unit is damaged and I have still not heard any response from my complaint."
September 25, 2014
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2.2 out of 5
"Was not happy with service. Was not shown unit, no carts available to move with. Was told.they were stolen some time ago.and never replaced. Told truck that was advertised didnt exist ans would have to.travel.to.another location on the other side.of.town to get it. When I called to.reserve it from my location, no assisted by associate. Was given number to.call myself and that location didnt have a truck. It was never returned. Associate at that location reserved a truck for me at a third location."
September 22, 2014
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- Frank from The Villages, FL
4.2 out of 5
"All expectations are met. The climate control appears to be in operation. The single elevator can be an issue during busy periods or when the one is out of commission (which it has been)."
August 28, 2014
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- Room,Inc from Orlando, FL
5.0 out of 5
"I HAVE BEEN RENTING FROM THIS FACILITY FOR OVER 15 YEARS AND THIS THE BEST CREW, AND THE INSIDE IS ALWAYS VERY CLEAN."
July 25, 2014
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5.0 out of 5
"The sales people communicated with each other and were expecting me. I made arrangements earlier with a salesman and then when i arrived 2 weeks later the sign up process of quick and easy,"
July 25, 2014
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5.0 out of 5
"The BEST storage and Michelle was the greatest help! Everything was remarkably clean."
June 27, 2014
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4.7 out of 5
"When my automatic payment messed up, I was contacted immediately. This allowed me to make sure the payment was made without penalty. That is great service."
March 11, 2014
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5.0 out of 5
"Hardto get to entry sometime when they don't back the big trucks all the way back as far as they could."
March 03, 2014
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4.0 out of 5
"When workers are showing new tenants the lockers they should have a way of being contacted when someone is waiting at the front door. The "Will be back in" sign on the door is frustrating."
March 02, 2014
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4.6 out of 5
"The staff is fabulous and the grounds, office and unit buildings are clean. I can NEVER find a trolley to move my items around to my unit even though I know they are there someplace! There should be a better way of ensuring they are available. One suggestion would be keeping them in the front area and require a driver's license for use. Another is providing a locked parking bar of some sort that allows a person to use a key provided by the staff to be returned following use. Us single ladies would appreciate something to make loading and unloading the units easier! Merry Christmas!!! ;-)"
December 26, 2013
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5.0 out of 5
"The staff there was exceptionally wonderful,both renee and michelle deserve a 5 star rating,they are very professional. I will refer a lot of people to your store. I have been dealing with storage facilities for the past six years and this location is the best. Uncle bobs storage is better than any other storage facility in orlando."
December 23, 2013
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4.8 out of 5
"All in all staff has been very informative and professional and very helpful while still showing sincere respect for the customer. Always wondered how they could be so nice every time! :) Anyway, big issue from moving from prior storage was the increase in prices, every 6 months it seemed they went up $5 or $7. Just got too expensive, so please keep them low and affordable. :)"
December 20, 2013
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5.0 out of 5
"Everything was good. I can recommend a friends or relatives."
November 23, 2013
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- Patricia from Orlando, FL
4.9 out of 5
"no, i am very happy...hope to remain a customer in good standing for a long while."
September 03, 2013
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