Customer Reviews - Life Storage #438, Milford
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We at Life Storage want to maintain the best storage facilities in Milford, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Milford (#438)
4.88 out of 5
based on 82 of our most recent Reviews
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- Patricia from Bluffton, SC
5.0 out of 5
"Between Leo, Paul, and Loren. I always felt they understood my needs and willing to accommodate. I would always recommend life storage.
Please thank them for everything.
Trish"
April 23, 2019
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5.0 out of 5
"The Associate was very helpful/polite and explained anything I had questions about in a friendly manner.
I was impressed with the appearance of the office and the unit and feel very confident my items are in good hands"
April 18, 2019
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5.0 out of 5
"The facility is immaculate, easy to access and well lit. It is always well stocked with hand trucks which allow for easy transport of personal items and have three elevator bays. The truck that was provided (free of charge) was large, clean and well maintained. Every company os merely a selection of its employees. The young man who assisted me was professional, pleasant and smartly dressed. He made sure I made the most appropriate choice of room size for my needs and that I was satisfied. Exceptional client service. This is by far the best storage facility in town!"
March 26, 2019
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5.0 out of 5
"I have recommended Life Storage to several people because the helpful staff and the cleanliness of the facility."
July 23, 2018
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5.0 out of 5
"The contract process was well explain and the overall service was courteous and profesional ."
May 27, 2018
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5.0 out of 5
"It would be nice to have a trash bin or dumpster to get rid of boxes and other debris."
May 23, 2018
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- Richard J. from Stamford, CT
5.0 out of 5
"Leo the manager has always been friendly, professional and very helpful. The building and units are well kept. I feel it is one of the best storage facilities. Thank you. Richard"
April 30, 2018
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4.8 out of 5
"My departure was only because my needs changed. While I was a customer, the experience was five star! Even when I had the departure conversation, I was treated with high respect and service."
April 23, 2018
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5.0 out of 5
"Prices are reasonable and I feel my unit is secure and safe. "
March 27, 2018
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5.0 out of 5
"Leon and his team are great. Using life storage for the first time is a pleasure. Better than what I expected"
March 27, 2018
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- Victoria from Stratford, CT
5.0 out of 5
"Just always happy to go and store stuff, or bring stuff back home. Always neat and clean, and friendly staff."
March 01, 2018
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5.0 out of 5
"Very clean and accessible, close to home, well within our budget. I was pleasantly surprised at how easy the move was."
December 28, 2017
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5.0 out of 5
"I've stored at a lot of places over the years,this place is the best "
December 28, 2017
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- David from Bridgeport, CT
4.3 out of 5
"The whole experience went smoothly with no issues. Would definitely recommend your facility."
December 23, 2017
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5.0 out of 5
"Each step in the storage process was fully explained. Questions were answered without showing any annoyance. Great customer service!"
November 28, 2017
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5.0 out of 5
"Offered a free truck to move which was unexpected and was given a starter kit of boxes that turned out to be a great help."
October 27, 2017
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4.8 out of 5
"Leo and Lauren are the best. I appreciate everything you did for me and my family."
September 25, 2017
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5.0 out of 5
"Move in process was fast. Employees knew what they were talking about. Gave me advice on how to place my belongings in my unit "
September 21, 2017
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- Jonathan from Woodbridge, CT
5.0 out of 5
"Excellent experience. We hope to never have to do a multi-part move again like we just did, but if we find ourselves in need of a storage unit for any other reason we'll happily use you again. We'll also be recommending you to friends and family."
August 23, 2017
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- Darren from High Bridge, NJ
4.8 out of 5
"Prices seem to be rising. This is my only issue. Promotions this year were not as good as previous years."
July 23, 2017
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5.0 out of 5
"I always have a satisfactory experience with the staff and management of the facility. Keep up the good work."
June 27, 2017
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- Victoria from Milford, CT
5.0 out of 5
"Even when I moved to another city with storage down the street, I stayed with the Milford storage because I can trust them and the security, staff, and cleanliness is superior. Miss the name, Uncle Bob's, though!"
May 25, 2017
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- Brigitte from New York, NY
4.6 out of 5
"we enjoyed the facility in all its prior versions (Westy's, Uncle Bob's and now Life Storage). The best staff worked for Westy's, followed by Life Storage's. "
May 23, 2017
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5.0 out of 5
"I was very pleased with my experience at Life storage. Recommended to my parents and they have had a pleasant experience as well. "
April 23, 2017
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5.0 out of 5
"Staff friendly and helpful and very impressed with how clean the facility was. Would absolutely use you in the future and will recommend to friends. "
April 23, 2017
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- Kathy from West Haven, CT
5.0 out of 5
"Second time renting space, always clean, helpful and professional staff, and have recommended to friends."
April 19, 2017
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5.0 out of 5
"Thank you, Leo for always being there when things get rocky for me. "
March 28, 2017
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4.8 out of 5
"It was an experience that was stress free and the person who helped me was great"
March 17, 2017
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5.0 out of 5
"The facility, a former Westies, is spacious, clean, well-outfitted with accommodating hours and competitive pricing. It is also conveniently located as many of my routine food shopping and shopping chores take me near the facility."
March 02, 2017
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5.0 out of 5
"everyone at the Milford Ct is always friendly and courteous. The Management and staff are always happy to address my questions and needs promptly and respectfully. Great job all around."
February 23, 2017
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5.0 out of 5
"It's convient and the rent is reasonable compared to other places. Easy to access my storage unit and I feel my belongings are safe and secure, compared to other storage places. I have been with you for years and my sons use you also. Have a beautiful day ."
November 29, 2016
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- Alejandrina from Milford, CT
5.0 out of 5
"Best storage place clean has air cond and heat large units"
October 25, 2016
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- Orialys from Stratford, CT
5.0 out of 5
"This was the first time ever using a storage unit, I was very happy with the service. The managger there and the employees were all very helpful. "
October 24, 2016
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5.0 out of 5
"the experience was pleasant. the associate was very friendly and knowledgable"
October 23, 2016
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- Sandra from Hackensack, NJ
5.0 out of 5
"If you're not sure what size space you need the manager Leo is really good at figuring which space fits your needs. He and the staff are really nice. The place is clean and I feel comfortable with storing my things there. Very secure!"
October 02, 2016
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- Patricia from Milford, CT
5.0 out of 5
"Facility was neat and clean. Staff was courteous and helpful. Access hours are very convenient."
July 29, 2016
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5.0 out of 5
"I think the building is immaculate, secure and easy to store my items. I have already recommended your facility to others and will continue."
July 27, 2016
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- Barbara from New York, NY
5.0 out of 5
"Clean, picturesque, homey although very temporary situation. Great pleasant happy staff. environmental climate great
security the best"
July 27, 2016
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5.0 out of 5
"The ability to make partial payments would help those on very tight budgets."
July 02, 2016
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- Roland from Old Saybrook, CT
5.0 out of 5
"Renting there for quite a while and EVERYONE
Is so super. I love that it is always so clean
Especially the ladies room. The staff at
Milford should most definitely be recognized
For excellence."
June 29, 2016
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5.0 out of 5
"when unit was not adequate , associate moved us immediately into one that was. Van rental extremely helpful however charging your customers for use after initial move seems a bit unnecessary considering the cost of the units. "
June 28, 2016
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- Roberta from New Haven, CT
4.8 out of 5
"very impressed with your service,cleanliness and help. Thanks You."
June 28, 2016
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- Darren from High Bridge, CT
5.0 out of 5
"this is the second time I am renting. The associates there are pleasant and explain everything and offer options. The place is clean, almost hospital like. I was also pleased that access hours had been expanded. "
May 26, 2016
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- Stephen from Bridgeport, CT
5.0 out of 5
"The staff at your Milford, CT storage location are exceptional. Very dedicated and very professional."
February 11, 2016
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4.5 out of 5
"About the only problem I have with you guys is your hours. You REALLY need to stay open later in the evening especially on the weekend!"
December 25, 2015
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5.0 out of 5
"You are fantastic with everything that has to do with self storage - thank you so much."
December 04, 2015
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4.9 out of 5
"THE CLEANEST STORAGE PLACE AND SEEMS VERY SECURE. THANK YOU"
October 26, 2015
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5.0 out of 5
"Have had my storage unit for 12 years! Have completely satisfied with your service and that of the former owners."
September 01, 2015
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4.8 out of 5
"When I was leaving and removing my things the associate was very helpful in helping telling step by step what I needed to do and very pleasant "
July 23, 2015
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4.0 out of 5
"clicked "not sure" for recommending, as I am still waiting for a refund of time I prepaid for, but did not need. Was told only one person in the office processes them, but it's been 3 weeks. Other than that, great service and facility"
July 23, 2015
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- James from East Haven, CT
4.4 out of 5
"We love your clean and courteous service, but cannot recommend due to the incovenience of access hours. Most people work 8 or more hours a day and closing at 6 PM is just not reasonable. At least have access until 7 or 8 PM..
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July 04, 2015
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4.4 out of 5
"when I called once with a question the woman who answered didn't know the answer but she found out for me very promptly. Also the property is well maintained."
June 27, 2015
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5.0 out of 5
"the staff was prompt, informative, courteous and helpful. the only negative comment I would have is that it would be really helpful if the business was open later. "
May 28, 2015
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5.0 out of 5
"We have rented each summer for the past four years at this facility - the first three were under Westy's ownership and last year was with Uncle Bob's. We find Uncle Bob's staff to be professional, helpful and very friendly. Julio and Leo have been a pleasure to deal with over the phone and in person. "
May 28, 2015
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5.0 out of 5
"I really like that my things will be stored in a climate - controlled environment and that the building is not near the Sound or a river or stream. Thanks for being professionals."
May 27, 2015
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- Joanne from Stratford, CT
4.9 out of 5
"I appreciate the auto pay so that I don't have to worry about remembering to write a check, and I appreciate the security code on the gates. I am very satisfied and pleased with your property and service."
May 27, 2015
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- Patricia from Stratford, CT
5.0 out of 5
"The people helping us, Julio and ? weekend girl(sorry forgot her name/were always pleasant and helpful!We would definitely use Uncle Bob's again if needed!"
May 23, 2015
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5.0 out of 5
"It was a wonderful safe and clean environment to store our belongings. I would recommend your facility to anyone. We never had to worry while storing our stuff there. "
May 23, 2015
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4.8 out of 5
"good value and good looking storage area and size of unit matched advertised size"
April 29, 2015
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4.0 out of 5
"moved out 1/2 way though the month but no por rateing of fees. not sure if unit has been rented if it was your getting paid 2 times"
April 23, 2015
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- Shelly from New Haven, CT
5.0 out of 5
"The Milford CT branch of Uncle Bob's Storage is OFF THE CHARTS wonderful. The quality of the facility is beyond any storage company I've ever dealt with. It's like a fine hotel for my stuff. It's better than some apartments I've lived in! (lol.) It seems very secure and extremely clean. The staff were very nice and signing up took less time than I expected. The only not-perfect thing I noticed was that the hours of access are more limited than other places I've rented from, but overall the benefits far far outweigh this."
April 11, 2015
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5.0 out of 5
"Leo & Julio have always made our experience at Uncle Bob's a very pleasant one! They are happy to help, go above and beyond, and they do it with a smile! Positivity and friendliness go a long way. "
April 01, 2015
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4.9 out of 5
"The storage unit met all my needs at a very stressful time in my life. You made it seamless for me to move in and/or collect things as I needed them. I felt safe and well cared for. "
February 23, 2015
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5.0 out of 5
"the only thing that surprised me was that there is not a dumpster on the property. i have been in different storages and i think it is benificial to the company as well as the customer. easyier to get rid of garbage and unwanted items. otherwise, everything else.....AWESOME!!!!!!"
February 01, 2015
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- Betty Ann from Sherman, CT
5.0 out of 5
"Leo should be noticed as an assett to you company. Thank You."
January 02, 2015
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- Kimberly from Glastonbury, CT
5.0 out of 5
"We arrived early and the office was closed. I walked up to the door to see if anyone was there and before I reached the door it was being opened for us to come in."
December 30, 2014
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- Margarita from Milford, CT
5.0 out of 5
"The people at the store were friendly and very helpful. A+++"
December 23, 2014
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- Marjorie from New York, NY
5.0 out of 5
"Employees are very courteous and professional. Calls are always returned timely and always ready to assist. Being from NY I don't get out there often which is why I feel that all my valuables are safe. The manager Leo is a very nice and helpful young man. He was very patient with me in regards to creating this account. "
December 17, 2014
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- Claire from Sun Valley, ID
5.0 out of 5
"Manager is EXCELLENT; Accommodating and very professional."
October 02, 2014
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5.0 out of 5
"Everything was great. No details were overlooked in the service. Very pleased"
September 21, 2014
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4.9 out of 5
"Yes I wish the hours were later in the Evening and longer hours on the weekend. That is my only complaint and actually it's a big complaint because the hours are not late enough for me ,makes it very difficult. I have to take time from work to get there Before you close weekdays and weekends"
August 30, 2014
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5.0 out of 5
"We were referred to Uncle Bob's Storage by a friend's strong recommendation, and even still the storage facility was pristine and well-organized, the associate was extremely well-groomed and professional, and the building was easy to navigate. Overall, my experience far exceeded my expectations."
August 27, 2014
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5.0 out of 5
"I don't get out to the storage very often but based on my last experience, I was very impressed with the facility and staff.
I have had to speak on the phone with staff and they were always very professional and they did help me with my issues."
August 26, 2014
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- Patricia from Milford, CT
4.8 out of 5
"I would prefer extended hours. Other than this, you exceed expectations."
June 26, 2014
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4.0 out of 5
"The only complaint I have are the hours of business. Our storage facility closes at 6 pm and for people who work that does not allow us to go to our unit after work. "
June 26, 2014
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4.6 out of 5
"Seems clean and secure. Liked having a cart to use."
June 11, 2014
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4.8 out of 5
"I was very dissappinted that you don't have a truck so I had to rent one which I felt was inconvenient"
May 28, 2014
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5.0 out of 5
"We have rented from the Westy facility on Boston Post Road for the past three summers as my daughter attends college in CT. Being in California, were initially a bit worried to learn it had changed "ownership/management" and was now Uncle Bob's [Life Storage]. We couldn't be happier though. The staff (Jose & Julio especially) were fantastic and the facility is as great as it ever was!
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May 13, 2014
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5.0 out of 5
"I recently had a problem of losing my car keys while at my storage location. Julio and Leo went above and beyond the 'call of duty' to make sure they could help me. Julio took his own personal time to help me locate my other set of keys. And, they contacted me within 2 days to let me know they found the lost set. This saved me $$$ and the frustrating time to get another set of specialized car keys. Throughout this process, they remained professional, courteous and looked for different options to solve what was my accidental problem. I would recommend this location and these gents to everyone! Thank you!"
April 10, 2014
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5.0 out of 5
"Pleasantly surprised with the professionalism exhibited by your staff."
March 26, 2014
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- Mary from Beacon Falls, CT
4.2 out of 5
"I have an end of the hall unit and the lighting is less than adequate. The lighting in the halls doesn't allow me to see all the way in the back. This wasn't an issue with my last unit there. Not sure how you rectify in future"
February 13, 2014
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- Carolyn from Vineyard Hvn., MA
5.0 out of 5
"Carts with nice capetting or best quality carts are always a plus for me at any storage facility. Long hours are a plus as well for any storage facility.
thanks very much!"
January 24, 2014
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