Self Storage Units near Sacramento in El Dorado Hills, CA, 95762

"James needs to go. He is not ready for a computer or basic people skills.. The Bay Area geeks ran up the reviews obviously. Worst decision of our lives to use the storage unit next to the reclamation pond. Terrible service. James, Walmart is hiring, give it a shot."

"Storage was good, but the 33% price increase was the end for us.  Way too expensive.  Probably the El Dorado Hills premium that other businesses like to charge too.  Storage in my garage is free and the rates do not increase.  Plus, the place seems abandoned.  I've been there 2 years and never seen the office open.  Weird...."

"James did a fabulous job with updating my account today. Gerd Spier"

"Prices keep going up and up."

"Great so far"

"We stored our RV here while visiting family through the holidays '21. Signup and billing were surprisingly easy. Temporary RV storage was tricky, as we were unable to make any type of reservation ahead of time, however staff/management were helpful and tried to accommodate us as early as policy allowed. Where things went wrong is we incurred a petty theft out of one of our unlocked RV holds. 2 kids chairs and collapsible wagon. Not the end of the world, but pretty frustrating given you pay for the security. I called to notify them of the date range of the theft (was never outside of our possession or observation other than at the facility), and the rep never followed up. After 1.5 years on the road full timing in our RV, the only time we've been stolen from was at Life Storage, EDH. Obviously they're not liable, but lock your stuff. Edited to include dates: theft occurred likely between 12/29 and 12/30, called and notified 12/31/21"

"awful communication! no one has been at their location for dayssss! no one answers the phone or calls you back! absolute awful customer service! i waited for 45 minutes during their business hours on monday and no one showed up! there was even a guy there for a job interview and no one was there! they should have given that man the job on the spot! no one will call you back either! you can never close the damn locker! bad business!! do not go here!"

"I was in need of a storage unit as well as a parking spot for a trailer I needed to store for a while. A friend referred me to Life Storage. I was pleasantly surprised when I booked it online and immediately received a follow up phone call by Michael. He wanted to make sure that the trailer spot would work for me. It was in between two other cars. Michael went above and beyond the call of duty for me. He ran outside double checked on some question and concerns I had. Instead of me coming all the way down he decided to help me out and see if it's even possible to park my trailer  with the measurements I provided. Called me back and we discussed some options. I was in the middle of moving and unfortunately the title was in another vehicle I couldn't gain access to at the moment. The slot I was trying to book was the only one available! I had to have it somehow...Michael was kind enough to put it on hold for me until I could get all the documents needed the next day. I was so great full at the time I was going through a lot of changes. Might of been no big deal to Michael but to me it meant the world! When I met him he truly was such a caring, kind, compassionate person. He was so accommodating and made everything so simple for me! Timing wise one slot had just opened up right in front of the i office and he was able to give me that one instead which made parking a lot simpler. Thank you for everything Michael I appreciate it wholeheartedly! Exceptional customer service at this Life Storage located in El Dorado Hills! Highly recommended for your storage needs! I now have 2 storage units and a parking spot with this location!"

"Great space"

"I have recently rented a space here in preparation of moving out of the area. The facility is super clean and there are a lot of cameras. I want to give a huge shout out to Michael! Michael made the process super easy and was very detailed in regards to dos and don'ts! Michael is a great representative for this company."

"I had a very strange and unique situation and the manager was very accommodating, friendly and professional. Will absolutely recommend to everyone. Thank you Megan, you are the real MVP!! 👑"

"Came in to get a quote on a few units. The manager was very helpful, gave me a tour of the property, and answered all my questions. Clean property too!"

"My family has been a customer of this facility for years. Unfortunately we had to terminate our storage locker agreement because we moved away this year. However, I would just like to say how great we were treated throughout our entire move out process! No one in their right mind likes moving, let alone through a pandemic, but the folks in their front office really made this process as easy as possible for us! Special thanks as well to Megan at the front desk for helping us out, and tracking down some extra moving dolly’s for us, much appreciated!"

"No plastic!"

"Staff is always friendly and helpful. Please thank them for me."

"Great experience! Was very easy to secure and access the storage unit. Highly recommend for convenience!"

"Clean storage lot, fair prices per unit."

"This is the best place ever give it 1 billion stars"

"Joe is personable, professional, and knowledgeable. I highly recommend Life Storage and especially Joe!"

"Good location. Easy process to rent online. Great management, too."

"Great customer service from Joe! Thanks so much!"

"Signed up for a unit this morning, was followed up with a phone call and already receiving my keys to the unit. Excellent customer service"

"I've been doing business with this particular location is for the better part of 15 years. The onsite manager... Megan is probably the most thorough, efficient, and capable person you could have at the helm of this location! I'd hire her myself if she wasn't already employed."

"Such friendly staff and BEAUTIFUL storage space! So happy we have a unit here!"

"Great experience. Easy, fast, clean facility!!"

"Easy in, easy to load. A bit expensive and not climate controlled"

"ANIMAL ABUSE The owner adopted two teenage cats from SPA. I was told he only wanted them for their services of catching rodents. He put them in a chain-link cage where their only shelter from rain and wind is a cat carrier, which has many open slates on the sides. We had 30° weather come in with the heavy rain. When I went back to my storage unit I found them inside their crate soaking wet, cold and curled up on a wet towel. It was freezing outside. When I asked the lady inside about getting them a cat house, she said "there's no way the owner is going to spend money on that". Their food bowls were full of water and they did not eat their food. I called Humane Society and unfortunately all they could do is counsel them and tell them they need to get shelter for these cats before the winter months. Instead of spending money on a warm house the owner put up 6 foot privacy fence around them, so no other storage tenants can see them. He still refuses to get them a cat house. He called me from a Florida number and left me a message stating that he heard I had a complaint about his pets. These are not pets, they are caged animals with no protection from the wind and rain. They are just being used to catch rodents in the future. The Humane Society said they needed to get more complaints to go back out there. Please call the El Dorado Humane Society and help these cats survive the cold months. I cannot stand by and watch animal cruelty!"

"I have been storing with Life Storage for about 2 years now.I just met the new manager, Megan and she was very helpful! She was very professional and informative. Definitely will recommend to other people."

"Safe, secure and friendly people."

"Animal abusers !!! There are two small teenage cats that they adopted from the Humane Society and place them outside in a cage. Their only form of shelter from the rain is a small cat carrier which has holes in the side. I went in and told the lady they could purchase a heated cat house for about $70. She said there’s NO WAY the owner is going to buy that for them. She said the only reason I got them was to let them loose amongst the storage units, obviously to help control the rodent problem. A few days later it rained, “A cold rain in November” and just as I thought the two teenage cats are in the cat carrier sleeping on a wet towel. Their food bowls were full of water with swollen food. They didn’t even bother trying to move them under the awning for shelter. I told the worker again, these cats are freezing. They slept outside in the cold rain on a wet towel last night. She just tilted her her head and said “I know”! This is not what animals are supposed to be treated like when adopted. Please say something to the worker and owners! These poor cats cannot speak for themselves!"

"Megan was supper helpful, friendly, and a great help! Super clean and easy to sign up! Made a great choice in this location all because of Megan's quality of service"

"Read this.. I really believe 3 stars would be more accurate. There is one reason and only one that this place isn't five star fantastic. They advertise as Air Cooled. IT'S SWELTERING & Trying to do anything like go through or straighten out a storage is next to impossible. I rented these thinking I could work in them to reduce all the things I have, and now I'm stuck. Staff is really great. The yard and building are clean, and they are up to date. They open really early & stay open late. Best of all, it's a very convenient location. Prices seem to be a bit less....then the competition."