380 W Palmdale BlvdPalmdale, CA 935517.8 Miles Away
Customer Reviews - Life Storage #674, Lancaster
We at Life Storage want to maintain the best storage facilities in Lancaster, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"I would give 0 stars if I could!!!! IF YOU VALUE YOUR TRAILER AND OTHER PERSONAL BELONGINGS DO NOT STORE ANYTHING HERE!!! They keep increasing the monthly rates...hopefully they get a security system???? my trailer was broken into 3 times and my neighbors trailer 8 TIMES!!!!! Just recently 9 trailers were broken into in ONE SHOT! how did they all out run the "cameras" !! it's located next to a homeless encampment so they just hop on over and help themselves! As you can see in my pictures they helped themselves to my belongings in the cabinets and traded out their jackets for my nice ones! Those jackets were left on the floor in my trailer!!! DISGUSTING!!!!!! Michele is HORRIBLE everything you say goes in one ear and out the other, she never takes accountability for anything!!!!!"
"Not a good place. My motor home was broken into 3 times in 3 weeks. They refuse to claim liability and are telling me their security cameras caught Nothing. I am now in the process of a small claim class action suit against them for at least 2 months rent back. For the damage is created to my motor home. I get the non guaranteed security for my issue but at some point they are liable. You can't just keep claiming it's in the contract to cover your butt.Do yourself a favor don't rent anything from this place."
"I will never suggest this place. My motorhome was broken into three times in two weeks and they refuse to compensate me for my inconvenience and damages. PLEASE, don't rent there. All they say is" it's in the contract and they are not liable."
"I've been renting a Storage Space here since March 2020 and I have NEVER BEEN LATE ON A PAYMENT (mind you I pay $261 per month). This past month my payment didn't go through w my bank and so they charged me $25 NSF plus $36 late fee. I called and spoke with MICHELLE (spelled with 2 L's is what she sarcastically said when I asked for her name). Michele states they would not waive at least the late fee. I advised that I would be writing a review and said she "That's fine, go ahead and do that!" .. as a manager I don't see why Michele wouldn't go out of her way to see what she could do for a long time and on time client. I will be looking to move my stuff out of this storage place. AND I DONT WANT TO FORGET TO MENTION THW
ROACHES all over the storage unit. Next time I come I will upload pictures of the roach infestation! PLEASE SAVE YOUR MONEY AND GO ELSEWHERE!"
"I’ve been renting a Storage Space here since March 2020 and I have NEVER BEEN LATE ON A PAYMENT (mind you I pay $261 per month). This past month my payment didn’t go through w my bank and so they charged me $25 NSF plus $36 late fee. I called and spoke with MICHELLE (spelled with 2 L’s is what she sarcastically said when I asked for her name). Michele states they would not waive at least the late fee. I advised that I would be writing a review and said she “That’s fine, go ahead and do that!” .. as a manager I don’t see why Michele wouldn’t go out of her way to see what she could do for a long time and on time client. I will be looking to move my stuff out of this storage place. AND I DONT WANT TO FORGET TO MENTION THW
ROACHES all over the storage unit. Next time I come I will upload pictures of the roach infestation! PLEASE SAVE YOUR MONEY AND GO ELSEWHERE!"
"I have my Boat & Travel Trailer Plus an Inside storage unit & I am very happy with all of them. Not to mention the fantastic service I received at the Lancaster Office
What wonderful and helpful staff Thank you.
Tony & Melissa."
"Michelle, the GM of Life Storage in Lancaster was professional, friendly, patient and more than willing to help with the process of reserving our storage unit. Not only was customer service excellent from her but the prices were very reasonable. Even if you live in the LA area, it's worth checking out and the distance is worth the money saved from not using local LA storage companies. Thank you Michelle for all your help!"
"I recently rented a storage unit and the service I received was exceptional. I want to especially thank Gabby at the front desk she went out of her way to make sure I was happy with my rental even when I experienced a little hiccup on my end. I really appreciate what she did for me and I would definitely recommend life storage to anyone who needs them. Thank you again for making my day and for providing exceptional service."
"Gabby Is so great and knowledgeable, she made me feel like I made a great choice choosing LifeStorage. Joan was very engaging with conversation, they both made me feel very welcoming. First storage unit I have been to that has. Definitely recommended for your storage needs. Fast easy and reliable service."
"5 stars all the way. Customer service is always great. Property is always cleaned and well kept. Rented a climate controlled unit and the building is always kept cool and well maintained. Very happy with renting a unit from Life Storage. Thanks Michelle.😃"
"The professionalism and friendly customer service was impressive! Both women were very friendly and helpful each time I have been there. I have not saw this type of service in a long time. Thank you."
"I want to give thanks to Gabrielle Mancera at LifeStorage. She was awesome. She greeted me with a smile, and got us the best possible price for a larger unit. Because I called one of those services that helps find storage units at good prices. The price I was given by the rep who made my reservation was almost $300, but Gabrielle was able to get us a bigger unit for a cheaper price with the current specials that were available.
I had lots of questions, that she answered clearly and precisely. She was very patient as I had to keep calling my fiancé to make sure we were getting the best deal. She gave me a few different options for inside and outside units as far as pricing, as well as availability.
I went and looked at the unit we purchased and it was clean, and more than enough space than what we needed, so that was a plus.
She was very professional and courteous. She was friendly and I found out her sister lived on the same island we did when we were in Hawai'i. So that was cool.
I would recommend if anyone is in need of a good storage facility, then they should go see Gabrielle Mancera at LifeStorage.
Thank you Gabrielle, you were a big help. We appreciate you giving us all the best price!! We really appreciate that!"
"Michelle provided an excellent experience! She helped us resolve our storage unit issue immediately. She has a great personality and was outgoing. She went out of her way to make the customer feel comfortable! She is a major asset to the Life Storage Company. Thank you for all the help! ^_^"
"I have been a customer of this facility for a number of years. I've seen employees faces change a few times. I couldn't pick those employees from the past out of a crowd if my life depended on it.
But the lady's that represent this place on the regular basis have went above and beyond in regards to the quality, concern and service. Very "well organized"and "detail" oriented. Very efficient, personable yet professional still. I've never been so comfortable giving away so much money every month! .
Thank you lady's.
(Someone should give them a raise.)
"Life storage staff has always been accommodating and helpful over the 15+ years we have used their services. Their staff is friendly knowledgeable and strive to make sure their customers are taken care of."
"Customer service was absolutely helpful every step of the way. Thank you so much Michelle and Gabrielle in all you do. Of all the storage units in Lancaster I shopped around for hours you were the only ones who reached back to me and stuck with me. I am gladly to fully recommend this Storage facility and team for all who are need of storage services."
"The girls in the front Michelle and Gabby are super sweet very helpful and they will explain things until they are completely understood going in there was like going into a friend's house there amazing. The only thing that pushed us away was the rent increase its ridiculous.😒"
"The manager and asst. manager, Michelle and Gabby, are truly a great duo. Not only were they both very professional and helpful but also very kind and courteous. We were able to purchase locks at the facility and 10x30 unit was clean and convenient. Definitely our best storage experience! Thank you ladies :)"
"When I was in need of immediate storage I began my online search, and came across the West Ave J location of Life Storage in Lancaster and went ahead and rented out a 10 x 7.5 unit. I arrived at the location the next day to unload all of my bullshit into it, realizing it was actually too small, I needed to act fast, and see if I could rent either an additional smaller unit, or go for just one that was bigger. I decided to go into the office and I met and spoke with Store Manager Michelle and she said it'd be more affordable to just rent a bigger unit as opposed to a smaller addition to the one I already have, and I agreed. She (Michelle) and Sales Rep Gabby went above and beyond to supply me with a 10 x 10 unit and the price was definitely affordable. Their customer service in dealing with me was exceptional and I'm sure as well with the general public. I'll definitely be a life long customer at this location bc of these two ladies at this for all of my storage needs.
Thank you Michelle and Gabby for a job well done you have a forever customer in me and you both deserve the accolades and pizza for lunch!!!!
"Great facility to use for a storage! The two lady’s that seems to work the mid shift we’re really great and helped me get a storage last minute before closing! Which really helped me out as I was moving the next morning. So defiantly reccomend this place!🦾"
"I have been a customer since 2009. At that time, it was called Storage Express. Throughout the years, the managers have been very kind and professional. The current manager and asst. manager, Michelle and Gaby, are truly a great duo. They are both kind, professional, conscientious, and helpful! These two wonderful ladies create a welcoming environment for their customers. I am so very grateful for their assistance!
"I have been a customer at the Lancaster Life Storage location since 2009 when it was then called Storage Express. I have seen staff come and go (all good people) and the ownership change, but the quality of service, for me, has been consistently great!
I remember Sandy and Debbie, two former managers who were wonderful! Well, I would like to give a shout-out to the current manager, Michelle Pantoja, who is as wonderful and as awesome as the other two ladies. Thank you, Michelle, for your kindness and professionalism. I appreciate your help and efficiency in all matters especially in following-up with calls and messages in a timely manner. Thank you so much for your positivity and follow through! Thank you!
"Highly-commendable staff! I accidentally placed my lock improperly which left my unit vulnerable, but their sharp eyes noticed the problem and gave me a call. That's awesome! Thank you Michelle & Gabby, you guys are an awesome team..."
"I like the Yelp Life Storage in Lancaster. They have a wonderful manager name Michelle P.
I've had a wonderful experience at their storage Michelle and manager of the Lancaster Life Storage on 20th Street West. She's a great manager if you have the standing to work with you and always tries to do the best and give you the best choices. I recommend this story for anybody living in Lancaster they have a great staff she's kind and compassionate and always willing to help you I had my storage there for 16 years that I had the best experience thanks to Michelle the manager at the Lancaster life storage also known as storage Express. I was just like storage Express also known as lifestorage now corporate office to know what a wonderful manager they have how compassionate helping she a great customer service wonderful rapport with her client and goes above and beyond the Call of Duty as a job she has a real hard that she was a good person. I just wanted to know what a wonderful manager they have and I'm referring their stories to all my friends and family that still live in Lancaster. Thanks"
"Professional, Economical, and Friendly. Facility is clean, and controlled. The staff Michelle and Gabrielle were exceptionally wonderful and helpful. I would highly advise and recommend this facility for it staff."
"Poor customer service
Almost not existing security
Don't want to be accountable for anything & continue empty promises about improving their services
My RV broke into several times with substantial damages"
"Let me start off by saying these ladies are AMAZINGGGG I recently went in looking for a storage space but at the moment that didn’t have any available and they offer to put me on a waitlist. I called today to make sure I was still on that list and also wanted to change the size I needed. Customer service here is impeccable."
"Just want to say thank you to your employees at Life Storage in Lancaster. I have always experienced great customer service. I actually posted a review last week about Michelle at this location but somehow my post went to your Palmdale location instead. I have always feel welcomed. Grateful for your policy change about payments since many are struggling due to the pandemic. I certainly miss Patricia (Pat) at this location. She was such a delightful person to be around. I am one of your long term customers. At one time we occupied 5 storage units but did downsized to 3 units prior to the pandemic. I have just added another unit last week, so now we are back up to 4 units."
"This is absolutely the best storage COMPANY.!!!
They actually treat you like family.
My family and I have been going through a lot with the covid pandemic.
They were very understanding of our situation and have helped us soo much.
They even called us to see if there was anything they could do for us .
I really appreciate everything they have done. THANK YOU Life Storage..All of your employees are great people from top to bottom just awesome"
"Very professional and we felt very welcomed and important! The lady who helped us was amazingly sweet and helpful! We will definitely be using your units for future needs. Thank you so much for taking care of us and our things!"
"I have to honestly say that Sandy, Marilyn, and latoya? (I know it's the wrong name) so sorry, ARE THE BEST! Yes in shouting it from the rooftops! Since I've been with them I've had a couple of hiccups because of COVID-19. They are always helpful. No I'm not saying they let me slide on rent, but they completely get that it's a hard time and with me loosing my full time income and dealing with a sick father it feels good to know that when you email someone at the office they return your call promptly. They are an AWESOME TEAM AND I THANK GOD FOR THEM. Thank you guys!"
"I rarely ever do reviews however this is one that is I feel is necessary. My storage unit was located inside the facility building (not outside) and was broken into sometime within the last six months. I had large items including a roll around tool box with tools stolen which means they took their time. The lock I used was the lock recommended that most units have and bought from the front office when I moved in 5 years ago. The lock was picked and then locked up again. Talked to another tenant who was there when I moved out and he also had his unit broken into and looted. Needless to say I was infuriated that this could even happen. Apparently there was a break-in a month prior in July and they caught the person. All I'm saying is that if you have valuables in your unit - to take them out or not put them here. Too many thieves and shady people."
"I want to give a big thank you to Marilyn, i stopped by and felt I had a million questions and she stayed professional answering every question I possibly had. she made me feel comfortable with the environment to store my personal belongings. Thank you again!!!"
"i honestly wasnt expecting much from this place, but the two ladies in the office were super friendly and helpful! the process of getting my storage unit was easy and it went really smoothly, i had no problems whatsoever. i definitely would recommend it."
"This business is a disgrace. They claim to be a safe storage facility for your vehicle, but they absolutely are not! My vehicle was vandalized and they never even contacted me, they said they didn't notice. What the hell are they doing? That's their job!
When I confronted them, the young woman nonchalantly said that an RV two doors down had the back torn off and the bed removed! Seriously?
She could care less... when I cancelled my storage (after 8 years) she didn't say I am sorry or thanks. Additionally, because you must sign paperwork to cancel, they weren't even open. No corporate number either- just " I am sure you can find it on the internet.". Which you can't - you just get a roll over number.
Find someplace else if you value your vehicle."
"Best storage in the valley. Special thanks to Sandy for all her hard work. I forgot my lock and they notified me immediately. Easy to wrk with. For personal use and for business this will be my AV storage area.
Thanks Sandy for all your help!"
"WARNING!! READ YOUR CONTRACT CAREFULLY!
I had a 26 foot recreational vehicle stored in an outdoor but covered space at Life Storage for the last eight months. My unit has been vandalized twice while stored there. On the first occasion I discovered that they do not even file a police report following a break in and that it is incumbent on the owner of the RV to call the police and that Life Storage has ZERO liability for anything stored there. I called and elevated the break in to to their district management which fell on deaf ears other than them raising my storage rate by 10.00 a month! Just terrible service and a terrible facility. I would rather pay parking tickets and store my RV in front of my house than pay another dime to this company."
"Bait and switch. They advertise one price and then when you get there it's 5 times more. Also there's crackheads all over the place. So if you want to pay a lot to hang out with tweakers this place is definitely for you!"
"Staff was friendly and helpful, but too many homeless people living out of storage units and in the area. Try to not move after sundown, it seems to be the time the come out the most. I would recommend going elsewhere if you need storage."
"Had excellent customer service from Keenan. The prices were fair and their storage room is way bigger than the u-haul storage that's around the corner. They offer temp control storage rooms but I didn't need it. Only used the storage for about a month since I need a place to put my stuff, as I was currently moving. But overall I had great customer service, clean storage, and easy access. If I ever need to store my stuff again I will be coming back."
"I advise anyone that has a storage here please go else where. The hotel next door has nothing but crack heads. I had my Motorhome broken into two weeks ago my loss. Thank God I had full coverage. The sad part about the storage facility it had only been parked there for 7 weeks. I was told by the Deputy this storage place gets robbed at least twice a week. After moving my Motorhome to another storage facility, they informed me that all Rv will have to be moved they are remodeling..I wish I could have given it an negative "ZERO"."
"Storage Express WAS the best storage place in Lancaster! Sandy and Debbie were the best! I've been keeping my yard and mowing equipment and, my wife's holiday decor in there for many years.
But since they switched to Life Storage... it's REALLY bad!
I had to move out when all the homeless people moved in. They live inside their units doing God-knows-what, they bathe in the outside faucets, use the restroom God knows where. The place is filthy because the homeless people leave their garbage and food everywhere. This attracts rodents and roaches, and I couldn't risk infesting our stuff. I tried calling several times to complain about the dogs they keep in there, and the smoking inside the buildings, and the trash... but nothing was done. And now since all the homeless people in the area are renting units so they can live there... LS decided to raise the rates (almost $20 more a month!!!)
Life Storage is now low-income ghetto housing for homeless people. It's disgusting!"
"It's a nice place with nice storage spaces from small to XXXtra large lol with very polite and helpful employees. They have supplies you can buy while there like boxes, locks, tape, rope etc etc. Its a great place for my family's belongings and I shall recommend them to friends and family and will use them again if necessary"
"They helped me out in a pinch! Last minute I called... 15 minutes before they closed I showed up and Keenan was amazing! He was so helpful and quick. He stayed to help me out and get me settled! He made me feel at ease and even have me a tour to make sure I picked the right storage for me! Thank you Keenan"
"I called a day in advance and spoke to Danny to arrange storage for my travel trailer. He gave me pretty detailed instructions for what I needed to do, which included completing an online registration. I did everything that he asked me to do. He told me that they closed for lunch between 1:00 and 2:00. I told him I would be there shortly after 2:00.
Since my truck is not running, I paid someone $150.00 to tow it for me. We were on our way to Life Storage when, about 2:05, I received a call from, I think it was Sandy. She told me that I needed to bring the registration and proof of insurance. Had I known of this the day before, I would have made arrangements to bring the documents, however they were at my house, which is about 80 miles away, so I asked her if I could bring the trailer there and bring the documents in the next day. She said NO! I ended up wasting the $150 and having to park the trailer somewhere illegally. I sure hope it doesn't get towed tonight."
"Got storage for the first time. And I wasnt sure how it was all going to go. Life storage was the first and only spot I visited. Sandy was great at showing me the different sizes that would work for me. And I got a special for the 2nd month half off. She was so great, I didnt need to go anywhere else. Thank you again for making my first storage experience so great! :))"
"Keenan and Debbie were amazing I felt so bad that I had to keep pushing my reservation back every few days because I didn't purchase the vehicle yet that I was planning to store . But they were great and understanding of my situation.
Would highly recommend them to anyone I know
"Ive moved around the states for a while now and I will say the service and communication at life storage is beyond amazing.
Debbie who was my first contact at life storage was clear and concise with the process of signing up and moving in, making my move easy and painless.
After my move in I was given a follow up call by Keenan who made every effort to ensure a smooth and quick transition. If anyone is looking for a good storage facility with great staff, look no further."
"Keenan and Debbie have consistently provided me with customer service far better than I expected! They are very communicative, friendly, and helpful. I recommend the Lancaster Life Storage to anyone, and I also recommend Keenan for promotion as it is rare to see new employees anywhere show such strong work ethic."
"Someone broke into it and stole the battery from my boat. They are not responsible for anything. The manager and the ppl who work there are nice, but it will cost me money. I don't feel secure. I don't recommend this place."
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #674, we offer great property security systems and clean, affordable storage units to rent for the residents of Antelope Valley, Antelope Acres, Del Sur, Quartz Hill, and other neighborhoods in Lancaster, CA. Call us with questions, reserve online, or click here to compare other storage units in Lancaster.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: 12:00 pm - 4:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$34 admin fee
Payments due monthly, with a minimum of one month rental