Customer Reviews - Life Storage #214, Glendale
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We at Life Storage want to maintain the best storage facilities in Glendale, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Glendale (#214)
4.89 out of 5
based on 66 of our most recent Reviews
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5.0 out of 5
"I want to REALLY THANK Alyssa, the Associate I worked with at this location. This move for our Family has been the most stressful move we've ever had an we needed a place to store our things in between moves. Alyssa had OUTSTANDING Customer service skills and beyond that she was Kind, Empathetic and very knowledgeable.. I cannot thank her enough and would HIGHLY reccomend Anyone that needs a storage space to come here. The process was made easy, units were so clean and safe. Above all of that.. I'm so Thankful for Alyssa. ??. She didn't just treat me like a customer... she Cared.. Excellent experience!!!!"
November 22, 2018
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5.0 out of 5
"Everything was GREAT! Thanks for being there when you need the extra storage space and Help!"
May 29, 2018
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3.8 out of 5
"I wasn’t made aware of my storage price climb into the coming up month and I was already paying over a 100.00 also was told I’d get a free month a free month is 30 days 0 dollars down. I do appreciate the use of the money truck at the discounted rate."
April 23, 2018
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5.0 out of 5
"Statt at the Glendale AZ site were extraordinary! So friendly, accommodating, resourceful and professional. Great clean facility and I'll miss the unit; but happy to have my house now in one place.
Recommend highly. Uncle Bob's / Life Storage.
"
March 09, 2018
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5.0 out of 5
"I was surprised how nice and clean the facility was. Gabrielle was a pleasure to work with. I am very happy with choosing your facility.
Thanks,
Dave"
January 27, 2018
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- Jeanmarie from Santee, CA
5.0 out of 5
"would recommend the storage facility. very pleasent to do business with."
January 19, 2018
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5.0 out of 5
"Good service, Clean grounds, easy to manage doors. Hours are easy to work with. "
December 27, 2017
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5.0 out of 5
"Associate answered all of my questions and didn't try to sell me anything extra I didn't need. She even told me about other services you provide such as paper shredding that I'll find useful in the future."
December 27, 2017
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5.0 out of 5
"The day I opened my account the manager on duty was AMAZING and SO HELPFUL and PATIENT!(curly hair, female) The day I went to rent rent my truck the new assaint manger(male) there was also DELIGHTFUL to be around and answered all my questions with kindness! I AM SO IN LOVE WITH THIS LOCATION!!!!!!!!!!!"
November 17, 2017
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5.0 out of 5
"I was pleasantly surprised at how efficiently we were able to rent a space . We we in a hurry to get to an event and the gentleman who helped us was very accommodating. I wish I had the same service experience at other places as I had here. Thank you!"
October 26, 2017
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5.0 out of 5
"I think the employees are wonderful and love helping the customers with everything they need life storage is wonderful
"
October 10, 2017
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5.0 out of 5
"Quick and easy process. Explained everything well. I have no questions. He stayed a few minutes after hours to help me choose a bigger space."
March 27, 2017
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5.0 out of 5
"Top-notch service. I've never used storage before and was really happy with you. I would highly recommend. The unit was clean and pest-free. The office manager and staff were also very friendly and courteous."
March 23, 2017
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5.0 out of 5
"The person I spoke to on several occasions, Paul was great. Excellent customer service skills. If definitely use Life Storage again."
February 23, 2017
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5.0 out of 5
"Paul at the 59th and Thunderbird facility is very professional and helpful since day one of my move from NM. "
January 30, 2017
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4.8 out of 5
"Very nice help. Free truck service. Up front on all total cost. I will recommend to anyone who needs a storage unit.
"
January 24, 2017
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5.0 out of 5
"The whole process was efficient and quick. I was impressed with the friendliness and informative nature of the associate."
December 28, 2016
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5.0 out of 5
"This is the second time I have utilized Uncle Bob's Storage. Each time, you have had very friendly and helpful staff. I have no doubt that my items are secure and if I ever have any difficulty, your staff will be there to assist. Thank you for making my experiences with Uncle Bob's Storage a pleasant one."
October 25, 2016
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4.6 out of 5
"Excellent service at this particular storage facility clean and professional"
October 07, 2016
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5.0 out of 5
"Our experience was exceptional! Paul Brocker treated us extremely well. He really cared that we were getting what we wanted and how to use your services! We very much appreciated such wonderful customer service!!! He is the type of employee that you want to work for your company!!!"
July 03, 2016
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5.0 out of 5
"They were extremely kind n even let us use the truck to let me move my stuff in at the last minute. Someone else was scheduled to use it but they called them to c when they were coming in to use it, n then came out and asked how far I was going, I said within a 2 mile radius, they said we could use it but had to be bak before noon. I was so grateful for them checking."
June 27, 2016
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- Marissa from Glendale, AZ
5.0 out of 5
"Paul was extremely nice and informative, thank you so much!"
June 01, 2016
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- Christina from Lisbon, ME
5.0 out of 5
"I was very pleased with my Uncle bobs experience. I was able to rent a very affordable storage unit the same day I called to inquire. My storage unit was indoors but not climate controlled. I was very pleasantly surprised with how clean and cool the building was. My things were in storage about 1-2 years and I was very very pleased to find that when I returned for my belongings that the inside of the storage unit was still very clean, dust and bug free. I have had outdoor units in the past at other facilities that were very dirty and dusty when I returned with bugs and spiders inside. I was also very pleased that although the building is not climate controlled that it seemed to stay moderately cool inside.
The staff was always wonderful, very helpful, friendly and professional. The online account management and auto pay features are very helpful."
May 23, 2016
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5.0 out of 5
"Everybody I worked with at the 59th and Thunderbird location was awesome. Very helpful and courteous. The manager went well above and beyond, he even saw that I was unloading the storage unit alone and asked if I was doing ok and gave me three bottle of water. I never used Uncle Bob's [Life Storage] before but anytime I need storage in the future, the first thing I will do is call Uncle Bob's [Life Storage]. Thank you to the staff and especially management for everything!!"
April 25, 2016
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5.0 out of 5
"The only thing I did NOT mark as strongly agree was - "I was offered helpful advice and products"
I wasn't offered the facility's preferred lock per se, I was told I had to have it. It's a lock that really isn't applicable for anything other than a similar locking mechanism, of which I've never found elsewhere.
The better thing to do is to RENT out the locks we are required to use. I'm out $16 for a lock i'll never really use again.
Other than that, I'd say this is hands down the best storage facility I've come across.
"
April 05, 2016
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4.8 out of 5
"Professional, clean, and organized. I only met the office staff a few times since I moved out of state but he was very nice and helpful. Happy Easter"
March 24, 2016
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3.0 out of 5
"The actual space is 20% smaller than advertised. You would not accept 20% less payment, so I feel cheated by your headquarters."
December 17, 2015
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5.0 out of 5
"I have an Uncle Bob's storage space in Raleigh, NC that we've had since may 2009.
I've rented a space at the 83rd Avenue Uncle Bob's in Phoenix briefly, to store a car. (We went on a two-week trip to Texas and needed a place to put our car, as we flew.)
Naturally, when we decided to rent a space to store some things here in Phoenix, we went straight to Uncle Bob's. We have always been treated more than fairly at all facilities we used, and all were so VERY CLEAN!!!! I am really impressed! This not only makes for a care-free stay at Uncle Bob's, but I can rest my mind knowing that my things in storage are safe. Thank you, Uncle Bob's Storage! Thank you to all the people who have been so helpful at all the locations we have used.
We will continue to use Uncle Bob's as needed. We aren't "looking for the best price" or anything else. We have found exactly what we need - peace of mind, knowing that your employees are so considerate and have a desire to help. That means"
December 01, 2015
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4.8 out of 5
"Will certainly call upon this location in the future for any temporary storage needs."
November 23, 2015
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5.0 out of 5
"Always a pleasure dealing with the people at Uncle Bob's [Life Storage]. This was our 4th time to use them."
November 02, 2015
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4.8 out of 5
"My only negative experience was being left with a lock and keys that couldn't be used anyplace else and that I couldn't return to you."
October 24, 2015
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5.0 out of 5
"A very good clean & affordable facility with very good people when & if I need any assistance. I am happy to recommend them. "
September 18, 2015
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4.8 out of 5
"The manager at the 59thave and Thunderbird location was very helpful and nice. I recommend him to be employee of the year. "
June 27, 2015
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- Roy from Prescott Valley, AZ
4.9 out of 5
"Thank you for being so kind and considerate. We feel safe in knowing that our items in storage are safe & secure."
April 27, 2015
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5.0 out of 5
"Both over the phone and in person associates were surpurb, best costumer service I have received in a long time, I will recommend/use uncle bobs storage in the future. Thank you for making storage/moving a lot less stressful!"
March 26, 2015
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5.0 out of 5
"I wish I knew the names of the people who I have come in contact with at Uncle Bob's [Life Storage]. No one, NO ONE, has disappointed. You have excellent management and they obviously know how to hire and train an excellent staff! Thank you for being so kind, what 'should be' business basics are so lacking in business, but YOU have found that taking care of me, the customer, is all that truly matters. "
March 05, 2015
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- Colleen from Glendale, AZ
5.0 out of 5
"I wasn't sure what size I needed and they got me into the perfect size unit right away. (The one I originally picked wouldn't have been big enough)"
February 25, 2015
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5.0 out of 5
"Managers Christina and Adam are always very helpful at my storage facility at 59th Ave and Thunderbird in Phoenix."
February 20, 2015
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5.0 out of 5
"I was very satisifed with the service & unit, & would recommend you guys to others that need that service."
December 23, 2014
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5.0 out of 5
"Nice place, very clean. Employee was very helpful and put our mind at rest. First time renting a storage unit, needed it to store some item till they rebuild our home after the fire."
October 21, 2014
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- Michael from Glendale, AZ
5.0 out of 5
"we have rented numerous times from uncle bobs at two locations and we have always been satisfied with the service. keep up the great work."
October 12, 2014
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5.0 out of 5
"The manager, Christina, went over and above to provide customer service.
--She provided 4 one-gallon jugs of water for the 3 movers and me when our items were being moved in.
--She saved me money by informing me that my cost could be pro-rated as long as I paid by the 5th of the month, which gave me time to decide if we would be vacating early in the month or at the end of the month (based on when we could move into our rental home).
--She even said she would take care of any sweeping that might be needed once we did move out, which saved me a trip back to the facility on the day we moved.
She is fantastic!"
August 27, 2014
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- Rosalind from Glendale, AZ
5.0 out of 5
"Christine and Adam are great to work with and recognize me when I call. very helpful."
August 27, 2014
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- Henry from Camp Verde, AZ
4.9 out of 5
"No I am happy with the service and compared with other facilities I have used it is superb. Hank"
August 26, 2014
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5.0 out of 5
"We needed a temporary storage while our on sight storage was built. It is such a pleasure to work with people like Christina who make you feel like an old friend. WE will always recommend this facility to our residents."
July 23, 2014
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- Vickie from Littleton, CO
5.0 out of 5
"The employees at Uncle Bob's storage were polite, helpful, and knowledgeable. I believe they went the "extra mile" to offer fantastic customer service. So, yes, I would absolutely use Uncle Bob's storage again for my storage needs.
thank you kindly. Vicki."
July 23, 2014
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- Christopher from Phoenix, AZ
5.0 out of 5
"I was very impressed with both the facility and the customer service I received. I was in and out in a mere 20 minutes and was treated with respect and courtesy by the young man on duty. The storage unit itself was clean, down to the paint on the door looking fresh, and I feel that the price was reasonable.
All of this was even more appreciated by myself and my wife as we had not one but two extremely unsatisfactory experiences with UHaul the day before at two separate UHaul facilities. So this Uncle Bob's is not only doing well on it's own, it's also beating the hell out of it's competition. "
June 26, 2014
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3.4 out of 5
"Why do you not make your dumpster available to your clients? It seems odd to me that we are forced to haul items and basic clean up out of the storage to a dumpster- it is there - but only available to Management???? Weird???"
June 19, 2014
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4.9 out of 5
"Adam was very helpful and very professional. He was very knowledgeable. "
May 27, 2014
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5.0 out of 5
"We are treated as family by the staff at our Uncle Bob's [Life Storage]. "
April 26, 2014
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5.0 out of 5
"Christine is always pleasant and professional. Her professionalism and great attitude, will ensure, that Uncle Bob's [Life Storage] will always have my business."
February 27, 2014
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5.0 out of 5
"This is the best managed and maintained storage facility I have ever used, and I have already recommended it to several family members & friends. Great service, and clean grounds are always a pleasant sight while visiting our storage unit."
February 26, 2014
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- Theresa from Glendale, AZ
5.0 out of 5
"It was all so easy! The grounds and halls are consistently kept clean, access to my belongings was never a problems, and the staff was always professional! Thank you so much!"
February 26, 2014
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4.4 out of 5
"When storm damage was done you replaced the door and mailed me keys as I am in California and was not able to travel to get the door replaced."
February 26, 2014
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- Hugh (Jeep) from Glendale, AZ
5.0 out of 5
"Christine is a real asset to the company, I have rented from her 4X now."
February 23, 2014
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- O Pauline from Glendale, AZ
5.0 out of 5
"Christina was absolutely wonderful. I came to the office a week after I had my furniture moved into the storage unit and she remembered my name. I was very impressed by this and the customer service she and Adam, I think that was his name, provided. I would definitely recommend this site. Thank you."
February 10, 2014
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4.8 out of 5
"Christine was very helpful and she is an absolute sweetheart. She made sure I got the refer a friend discount due to my sister just getting a storage too. "
February 08, 2014
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5.0 out of 5
"Christina was always very enjoyable to work with - she is very professional, courteous and friendly."
December 28, 2013
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- Deborah from Glendale, AZ
5.0 out of 5
"I can't say enough about Christina, she was always a professional, always had a smile and was willing to help with any questions or concerns. I had property stolen from another storage unit (travel trailer) and Christina went out of her way to not only assure me of Uncle Bobs [Life Storage] commitment to security, but to give me suggestions on dealing with the other storage company.
Thank you Christina,
Don "
December 23, 2013
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5.0 out of 5
"The manager (or the staff member that lives on site) who's name is escaping me at the moment, is AMAZING. She is so helpful and great to work with. She really makes the difference and is why we continue to rent with Uncle Bob's [Life Storage]."
December 03, 2013
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4.9 out of 5
"Christina's customer service made the difference in where I decided to store!!"
November 30, 2013
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- Patricia from Glendale, AZ
5.0 out of 5
"Thank you for making everything so easy, and you have a wonderful Staff."
November 25, 2013
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5.0 out of 5
"I just want to say Thank you!! We were always treated with a friendly smile and courtesy. I have used storage before (in another state) and this was the best yet. I would highly recommend you to anyone needing storage needs. :)"
November 23, 2013
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5.0 out of 5
"This was our second time using this particular location. If we need a third, we will definitely use them again. The young lady that works here actually remembered me from the first time we were there. That meant a lot to me!"
November 23, 2013
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- Tha-sha from Glendale, AZ
5.0 out of 5
"I have rented with Uncle Bobs once before and my reason for returning is the wonderful customer service.The manger Christina and her team make you feel so stress free as we all know moving is really stressful. Thank you all so much.... "
October 14, 2013
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- Richard from Glendale, AZ
5.0 out of 5
"your Manager Christina and staff are very professional and helpful. "
September 30, 2013
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