Customer Reviews - Life Storage #7110, Gilbert
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We at Life Storage want to maintain the best storage facilities in Gilbert, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Gilbert (#7110)
4.92 out of 5
based on 104 of our most recent Reviews
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5.0 out of 5
"Tracy was very friendly and helpful and I was totally impressed with the added free truck use and free month— very happy customer!!"
March 19, 2019
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5.0 out of 5
"The Gilbert office has a friendly staff. Thank you for all that you do to make each customer feel welcome."
February 05, 2019
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5.0 out of 5
"The services where great and the process was quick and simple.
I would recommend to other."
November 15, 2018
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5.0 out of 5
"This is the best storage place I visited, the employees sold me on this choice as I was treated rudely at the big orange building company.
The Elliott rd in Gilbert employees are the best"
July 19, 2018
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- Michelle from Gilbert, AZ
5.0 out of 5
"Very attentive and explained everything thoroughly. Asked if I needed assistance and what they could do to help, just reach out"
July 07, 2018
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4.6 out of 5
"The associate there was super friendly & helpful. He does a fantastic job! I was just a little nervous after we found a few scorpions in the process of moving our boxes from the unit. I hope they spray regularly to keep the bugs away!"
June 23, 2018
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5.0 out of 5
"I HAVE TOKD AT LEAST6 PEOPLE TO CHECK THE ONE ON ELLIOT ROAD"
March 23, 2018
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5.0 out of 5
"My storage experience is outstanding. YOU have given me the most rewarding service throughout the years of my stay.
Thank you very much!!!!"
January 23, 2018
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- Michael from Chandler, AZ
5.0 out of 5
"Everything was very good with my experience at Life Storage. It’s not always easy to have to put your belongings into storage, but I feel there safe and secure."
January 19, 2018
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5.0 out of 5
"Super informative and quick ... hands on help with lock & key and tour helpful too !"
January 18, 2018
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- Cynthia from chandler, AZ
5.0 out of 5
"The manager was extremely friendly and i really felt like he cared about my concerns. He was kind enough to promise me the free moving truck at move out since i made the mistake of not reserving the truck ahead of time for my move in. Thank you!!"
December 21, 2017
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5.0 out of 5
"Professional, knowledgable and courteous service was what I experienced with David at this facility."
December 09, 2017
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5.0 out of 5
"We have interacted with David & Tracy and they're both kind, knowledgeable and didn't make any promises they didn't keep. They walked us thru the paperwork, storage units and facility and confirmed that the moving van would be able to get to the units. We have already recommended someone who has rented out 2 units."
December 08, 2017
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5.0 out of 5
"Employee on my initial call and agent at storage office were both friendly and professional. Office was very clean, products for sale displayed very neatly. Unit I rented was clean and in good condition. I am extremely happy that I chose LifeStorage."
October 24, 2017
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5.0 out of 5
"Amber and Joshua had went above and beyond to take care of all my needs"
May 24, 2017
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5.0 out of 5
"I appreciate how you always return my calls within one business day. I feel like you really care about us as customers and you have been diligent in making sure we have always secured our units.
Thanks!"
May 24, 2017
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5.0 out of 5
"Josh and April(especially April) were excellent.I had a real need to move things to storage and they were really helpful and my stress level went down just because they could be there to help me.Thanks again!"
April 21, 2017
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5.0 out of 5
"I have many units in this location as well as another one. I am Very satisfied with both locations. "
March 27, 2017
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- Robin from Queen Creek, AZ
5.0 out of 5
"Representative (manager?) who helped us was great! Sorry, I don't remember his name. "
February 11, 2017
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5.0 out of 5
"Exceeded my expectations. I have been very satisfied."
December 28, 2016
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5.0 out of 5
"Been very happy with your storage since I opened it in 2012. Thank you."
September 21, 2016
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5.0 out of 5
"I have rented a unit from uncle bobs a few times now and have always been extremely happy with every aspect of your services"
September 21, 2016
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5.0 out of 5
"Josh, is an amazing manager at Uncle Bob's at the Elliot Rd, Gilbert location. He is very understanding, patient & extremely friendly! He is awesome & I appreciate all he does to work with his customers.
Molly"
July 27, 2016
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5.0 out of 5
"I can't remember the gentleman's name who helped me, but he was so patient and helpful. I really, really appreciated working with him! "
July 06, 2016
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5.0 out of 5
"Nope. You all have been very courteous and accommodating."
July 03, 2016
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5.0 out of 5
"You guys are awesome, great store very clean . Thanks for the cup of water
I needed it??. Customer service was excellent and helped me to easily tell everyone what a great place Uncle Bob's really is."
May 22, 2016
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4.9 out of 5
"Every part of the process was easy and all of my questions were answered. I was not disappointed."
March 30, 2016
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- Jessica from Chandler, AZ
5.0 out of 5
"josh is always a pleasure to work with. location is close and convenient for me. He keeps his property clean and well maintained and of course made the move in easy. "
March 25, 2016
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5.0 out of 5
"the process of renting our space was made very easy."
March 25, 2016
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5.0 out of 5
"Josh(?) the associate at the Gilbert-AZ on Elliot Rd site provided exceptional customer service and understanding to our immediate need for storage from our tragic family loss. He made sure I was provided the right unit space in a location I asked for and we are satisfied customers...thank you!"
March 01, 2016
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5.0 out of 5
"I know a survey is good but feedback is better so you know my thoughts were not pencil whipped. I really enjoyed using your facility. There were a couple times where my debit card messed up my auto pay and I was always given a very courteous call so I could correct the auto pay. That was always much appreciated. If I ever need another storage unit I will surely come see you. "
January 23, 2016
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5.0 out of 5
"The reason I chose Uncle Bob's [Life Storage] was the location but what made me pic this specific location was the use of the moving truck it really came in handy and saved I'd money. Thank you"
January 23, 2016
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5.0 out of 5
"We will definitely use Uncle Bob's the next time we have any storage needs!!"
December 28, 2015
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4.2 out of 5
"Finish remodeling the office where my storage unit is. It has been under construction forever! Josh is great there, always very helpful."
December 15, 2015
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5.0 out of 5
"I've rented at other companies and thier employess always seemed lower class (I know that's not PC, but true). The Uncle Bob's location I'm at has two males who are very approachable, and safe/respectable looking. The entire property is the cleanest I've ever seen. "
November 25, 2015
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5.0 out of 5
"I forgot the 2 gentlemen's name that assisted me each I visited the store facility, but they were always super helpful and really nice. I have used other storage facilities in the past and the associates there were not very friendly or helpful. If I ever need a storage facility again, I will definitely use Uncle Bob's [Life Storage]."
November 03, 2015
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5.0 out of 5
"I'm very pleased with the entire experience at Uncle Bob's [Life Storage]. "
October 26, 2015
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4.4 out of 5
"I cannot find any email or piece of main notifying me that my storage unit price was increased.
This really makes me consider moving my things that have been with you for almost two years.
"
October 23, 2015
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5.0 out of 5
"It was not a hassel and everything went really well."
September 17, 2015
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4.9 out of 5
"Staff was wonderful. Incredibly helpful, and were exceptional in every way. The staff working with me are certainly an asset to your company. Thank you for this opportunity to tell you how pleased and impressed I was with the service I received. "
August 27, 2015
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4.9 out of 5
"I was so impressed with my storage unit's cleanliness and the ease to get to my unit. You have an incredible staff there as well. Justin and Helen were very helpful."
July 28, 2015
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4.9 out of 5
"Everything went great on move in day. Josh did have a customer to attend to before me but he let me know he'd get to me shortly. He was fast and knew what he was doing and let know the resources I could use while moving my items, such as dollies. I am pleased with the complex as well. It's clean and easy to maneuver through it. "
June 27, 2015
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5.0 out of 5
"Josh went above and beyond. I required many last minute plan changes and additional rentals due to my house not going through as planned and he was always available and accomodating."
June 24, 2015
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5.0 out of 5
"Reminder calls are always so pleasant and friendly. I don't avoid paying, I just forget sometimes. And the calls aren't judgmental....just gently reminding."
June 10, 2015
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4.3 out of 5
"I expected a clean secure storage facility and your premises met my expectations."
May 27, 2015
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4.8 out of 5
"I moved back to the east coast. No Uncle Bob's out here. Yet I was still able to communicate with the team at store 213 when ever I had questions."
May 23, 2015
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5.0 out of 5
"The space was cleaner than I expected and signup time was speedy."
April 27, 2015
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5.0 out of 5
"Staff was attentive to my needs. Offered possible options that would work for my needs. "
April 27, 2015
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5.0 out of 5
"I would love to be able to rent a dolly thru you but I haven't been able to confirm whether or not you offer them at your facility.
Thanks~"
March 28, 2015
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5.0 out of 5
"The staff was very nice and helpful and seemed to really care about making our choice the right one "
March 27, 2015
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5.0 out of 5
"Whenever I need a storage unit for a couple of months, I always go to Uncle Bob's at Elliot Rd & Burke. Priscilla is awesome!! I am always treated with respect and with great customer service!! The other employees that are there when she is not are just as great!! Will always go to this Uncle Bob's location even though there are other storage units closer to my house."
February 25, 2015
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- Catherine from Gilbert, AZ
5.0 out of 5
"With all of the friendly attention and I was over whelmed with the size of my 10 X 10 and how clean it was."
January 27, 2015
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- Wayne from Apache Junction, AZ
5.0 out of 5
"I am in love with the individuals I deal with each time I call to make my payments. Especially Priscilla! They are always understanding and patient, and always find a way to help us if we cannot pay on the first of the month."
January 21, 2015
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4.3 out of 5
"I rent 2 storage units at Uncle Bob's [Life Storage] --would love some discounted rate
Thanks "
December 30, 2014
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4.6 out of 5
"Everyone was so helpful and kind to me. They called one time when my lock was not properly locked. That was so nice of them to care enough to call so I could fix the issue."
December 24, 2014
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5.0 out of 5
"The Giving Tree would like to thank you again for donating storage space for all our Christmas gifts during our Christmas tree project. We appreciate your generosity.
Your friendly smile and willingness to help us will always be appreciated.
"
December 23, 2014
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5.0 out of 5
"Prescilla & staff are fabulous.
I was SO happy to have them.
(Sorry if I misspelled name)"
November 25, 2014
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5.0 out of 5
"At the Gilbert facility - Elliott/Gilbert Roads - Priscilla was one of the most genuine, assistive, competent people I've ever run across in the service industry. She was always genuinely happy to help, went above and beyond to assist, and is a consummate professional. I have been in the customer service industry for over 30 years. Priscilla is an exemplary example of what customer service should be. Thank you!! "
November 24, 2014
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5.0 out of 5
"I have had contact with three employees at Uncle Bob's [Life Storage] during our time there. All have been exemplary. Attentive, friendly, knowledgeable. On the day I first visited, it was raining. In order that I not get wet, I was driven to the various lockers by covered golf cart, and an employee personally covered me with an umbrella at all times we were outside the cart. Chivalry is not dead at Uncle Bob's [Life Storage]!"
October 28, 2014
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- Michelle from Gilbert, AZ
5.0 out of 5
"Priscilla has excellent customer service skills and because of her, I will definitely come back to uncle bob's storage if and when I am ever in need of storage services again."
October 24, 2014
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5.0 out of 5
"Priscilla was super helpful and went out of her way to help us out during a very stressful time! "
October 17, 2014
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5.0 out of 5
"Very friendly great service! Priscilla was very helpful and knowledgeable when she helped us to pick out the right size for our storage unit. "
September 02, 2014
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5.0 out of 5
"My credit card on file had expired and I forgot to change it before my next payment. The associates called me to alert me about my card not going through so I could change things before I was charged a late fee. The call was very appreciated."
August 30, 2014
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- Elizabeth from Gilbert, AZ
5.0 out of 5
"Priscilla is outgoing and friendly. She greets me with a smile every time I walk in. And she has known my name from day one"
August 29, 2014
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4.9 out of 5
"There was a small issue with my first storage unit but Pricilla stepped up and got us into a new storage unit quickly, gave us some time to move our goods and let us be in two storage units for a short time while the problem was resolved."
August 28, 2014
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- Amy from San Tan Valley, AZ
3.7 out of 5
"Floors dusty in unit, carts need service, building not cool enough at all "
August 27, 2014
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5.0 out of 5
"Precilla has been extremely helpful with all my needs and questions. "
August 25, 2014
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5.0 out of 5
"Priscilla went above and beyond to accommodate my needs. She made a stressful situation easy with her help. My expectations were exceeded. Much thanks to Priscilla. "
August 23, 2014
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- Linda from Grand Rapids, MI
5.0 out of 5
"Prissila was one of the nicest friendliest people we have ever encountered. She is a true asset to your organization. It is so obvious she loves her job!"
June 28, 2014
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5.0 out of 5
"Good customer service is the key in my book plus a well kept storage facility."
June 28, 2014
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5.0 out of 5
"The store manager is Awesome!!
Great customer service!!
Keep up the good work!!"
June 24, 2014
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5.0 out of 5
"The unit was clean, cool and plenty large for my needs. Priscilla was very accommodating and friendly. She even gave us ice water to help us with the move."
June 22, 2014
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4.8 out of 5
"Priscilla was genuine on her interest to help me to get the right size storage"
June 01, 2014
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4.7 out of 5
"When my payment did not arrive on time, due to my sending it to the wrong address, I was contacted immediately and all issues were taken care of with dispatch."
May 29, 2014
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5.0 out of 5
"We had such a wonderful experience with Uncle Bob's self-storage. The staff was always attentive and friendly and the entire property was well lite and ALWAYS immaculately clean. We were so happy to have used this service and will definitely recommend Uncle Bob's to anyone who is interested in this service. "
May 26, 2014
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- Jacqueline from Phoenix, AZ
5.0 out of 5
"Inside your locations, is a wonderful experience every time I arrive. And thank your web team, who has things up and running for those times that I visit remotely. I love my Uncle Bob's [Life Storage]!"
May 06, 2014
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5.0 out of 5
"The price was what I was looking for and the customer service is top notch! I couldn't have asked for a more plesant experience"
April 28, 2014
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4.9 out of 5
"The gentlemen (I think his name was Josh stepping in from the Stapley branch) was very kind. I stepped into the office 15 minutes before closing and he didn't try to rush me out at all. He took his time and I felt like he genuinely cared in choosing the best size for my belongings. He also gave me information on if it didn't work and how we could go about switching that. Overall I was super pleased with the initial set up. Thank you."
April 25, 2014
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5.0 out of 5
"all personel very friendly and helpful all question been answer I m very satisfied."
April 25, 2014
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5.0 out of 5
"The prices are quite high, but other than that, it was a great experience.
"
March 23, 2014
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5.0 out of 5
"The young man, Josh, if I remember his name correctly, was personable, knowledgeable, and professional. You should be very proud of this employee. He is the main reason we chose Uncle Bob's [Life Storage]. Most young people I've come across over the years "could care less" but Josh was just outstanding. You are lucky to have him."
March 15, 2014
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4.9 out of 5
"Priscilla is an awesome person. Uncle Bob's should feel very lucky to have her as an employee. She has been so kind and helpful to us. She always seems genuinely happy and takes pride in her job. Priscilla is the reason we would recommend your storage unit to everyone!"
March 01, 2014
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- Debra from Minneapolis, MN
3.4 out of 5
"So thankful for Priscilla's help at Uncle Bob's Storage in Gilbert, AZ. She was a bright spot in our move situation that had suddenly changed course just before closing requiring us to have to quickly find storage of our household. Very grateful for the use of the truck too."
February 27, 2014
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5.0 out of 5
"This is the 3rd or 4th time our family have used your Storage facility in Gilbert AZ. We are happy returning customers. "
February 27, 2014
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5.0 out of 5
"I am extremely pleased with Pricilla and Co-worker! The knowledge they possess combined with friendliness, service and the tidy facility is superb. Keep these people as employees. They are irreplaceable. Thank you! I am delighted to tell others about Uncle Bob's Storage."
February 26, 2014
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5.0 out of 5
"The Gilbert location is where I have my unit and the manager is simply outstanding."
February 26, 2014
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5.0 out of 5
"Priscilla was kind, professional, and helpful. I have been very impressed by the phone customer service, as well. I also, am pleased with the unit I rented - it absolutely beats the local competition. "
February 26, 2014
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- Eric from Queen Creek, AZ
4.8 out of 5
"Priscilla is an exceptional asset to Uncle Bob's [Life Storage]. She always greets me by name. Excellent. "
February 26, 2014
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4.7 out of 5
"I am really happy with your service, with the property and the location.
I wanted a little more space but I didn't had whole lot of time to move, so instead I made everything fit, I was pleased with the customer service that was provided to me.
"
February 26, 2014
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5.0 out of 5
"The Manager Priscilla went up and above to make sure that my stay with her was good and made sure I had the contact information for my arrangements in Texas with Uncle Bob's and faxed the Texas Uncle Bob's my insurance page to make my new storage experience easier for me. Priscilla is a huge asset to Uncle Bob's. Thank you for her World Class Service. "
February 24, 2014
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5.0 out of 5
"We have always received quick and friendly service at this location."
February 23, 2014
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5.0 out of 5
"The employees are always so friendly and it is good to see the same faces year after year."
January 29, 2014
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- Carolyn Penny from Gilbert, AZ
5.0 out of 5
"We have been with Uncle Bob's on 3 different occasions but absolutely love the service we are now getting from the Gilbert location on Elliot Rd.
Thanks to all members of the team for all of their help and support no matter what!"
January 28, 2014
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- Christopher from Gilbert, AZ
5.0 out of 5
"Priscilla, the manager, was ALWAYS extremely courteous and helpful."
January 23, 2014
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5.0 out of 5
"Super happy she was busy when I got there but saw my loaded truck so she let me unload while she finished and then we did the paperwork. Easiest move ever."
January 18, 2014
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5.0 out of 5
"Very pleased with the entire experience. Thank you Uncle Bob [Life Storage] for for hiring such friendly and professional employees. "
December 23, 2013
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5.0 out of 5
"The friendliness and knowledge the employee showed of the area and the storge units"
December 18, 2013
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5.0 out of 5
"Priscilla has been wonderful to work with; she is always willing to help."
December 18, 2013
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5.0 out of 5
"If i need storage again i will use you again. and the use of the truck to move out was great. thank you"
November 24, 2013
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5.0 out of 5
"Priscilla goes above and beyond to keep me happy and now that my dad is getting a unit as well I would say that means we are happy campers."
November 22, 2013
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5.0 out of 5
"Uncle Bobs should be the only storage place out there. My experience with Uncle Bobs has been so awesome that I feel like family. "
November 08, 2013
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5.0 out of 5
"The head gal working there is wonderful. We just love her."
October 23, 2013
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5.0 out of 5
"Loved the customer service! I will always use this Storage company!!"
September 30, 2013
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5.0 out of 5
"Amazing customer service and I had every question answered before I could even ask. Great people working here from the call to the 800 number to the space rental at the store."
July 26, 2013
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