Customer Reviews - Life Storage #215, Mesa
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We at Life Storage want to maintain the best storage facilities in Mesa, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Mesa (#215)
4.85 out of 5
based on 45 of our most recent Reviews
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5.0 out of 5
"Cleanest place ever, with the best customer service. Thank you for all you do!"
January 10, 2019
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5.0 out of 5
"There in nothing Debbie could have done better. She was very helpful & patient from my initial phone call through the many that followed. She calmly alleviated all my fears & was a so very good to me. She is an amazing woman. Thank you so much Debbie."
October 19, 2018
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4.8 out of 5
"This is the 3rd time I have rented from LifeStorage at this location! It is very well maintained and I have always been pleased with the customer service I have received!"
June 12, 2018
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- Brittaneisha from Columbia, MO
5.0 out of 5
"Jordan at the Mesa, AZ location was more than excellent. The day I moved in, he was dealing with another customer when I walked in the office. He greeted me and told me he would be with me shortly. When he was finished with that customer he apologized for my wait and was sincerely sorry. He went over everything in detail with me and was thorough and attentive to my needs. I also got the pleasure of dealing with Wayne as well. We spoke with him at the very beginning when we were looking at storages and we are so happy we went with Life Storage. He was also attentive to explaining things to us. Seriously the best customer service from the both of them I have received. Thank you so much!"
April 27, 2018
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5.0 out of 5
"We had been to a different storage unit earlier and could not get help. I wasn't expecting much when i went in. The gentleman was very professional and was willing to help."
March 29, 2018
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5.0 out of 5
"everyone at my storage always went out of their way to help.."
September 02, 2017
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4.6 out of 5
"great customer service. got me exactly what I needed right then and there. great prices."
April 28, 2017
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4.2 out of 5
"it was a perfect experience .She explained every detail even showing us the process of working the lock. very helpful on every detail very professional
."
March 27, 2017
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5.0 out of 5
"the staff here were amazing ! everyone was always so NICE and HELPFUL. thank you so much !! "
February 21, 2017
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- Michelle from Gilbert, AZ
5.0 out of 5
"Every time I called and had to extend our time for space I was treated so well. The customer service was prompt, very friendly and made the experience very pleasant indeed!"
November 28, 2016
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5.0 out of 5
"I requested a special location and they provided exactly what I needed"
August 27, 2016
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4.9 out of 5
"You guys did a great job Nash was really awesome and helpful when I got my unit and everyone I encountered after that as well the store manager he was really nice as well thank you uncle bobs team! "
July 24, 2016
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5.0 out of 5
"The only downfall was the purchase of a lock that I will never use again. Otherwise, great company, wonderful service!"
June 24, 2016
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5.0 out of 5
"I worked for a moving and storage carrier for 13 years. I must say this was a very pleasant experience. The lady taking care of me knew exactly what to do and say. She went out of her way to be helpful."
June 20, 2016
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5.0 out of 5
"Best customer service I've ever received. They consistently met my needs. We're thoughtful and caring. I have and will continue to recommend this Uncle Bobs [Life Storage]. You guys rock!"
May 23, 2016
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- Breannan from Gilbert, AZ
5.0 out of 5
"I'm very happy and satisfied with the customer service and the flexibility that I have making payments online and also calling the office and finding very friendly staff to assist me quickly promptly and respectfully"
May 12, 2016
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5.0 out of 5
"Great customer service, answered every question and explained clearly. There are others but only Uncle Bob's stands above. Thanks for making a simple storage solution well, simple"
April 20, 2016
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5.0 out of 5
"You were always very helpful & patient to show me even a 3rd time how to get the key to work. I was impressed with the care & understanding. "
March 27, 2016
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5.0 out of 5
"I feel my items are safer than I originally expected. I don't give a thought to my storage... I know it's in a clean protected place."
February 24, 2016
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5.0 out of 5
"My sister used your storage units several times in past and recommend you to me. I have recommended Bob's to several people and will continue to do so. Your business is top notch. "
November 25, 2015
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5.0 out of 5
"You met it over the top by being so understanding and having such a friendly warmth perspnality and close by. "
November 24, 2015
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5.0 out of 5
"I would just like to say thank you very much to the management team for going above and beyond my expectations. They absolutely understand great customer service and I would recommend this location (215) to any family members or friends. Thanks again, James H.
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September 25, 2015
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4.8 out of 5
"Answered every question and provided services needed
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June 29, 2015
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4.8 out of 5
"I am a first time self storage customer. The agents, David and Duane did not take for granted that I knew anything about storage. The walked me through the process in a logical format and answered all my questions. In addition the facility was very clean."
April 16, 2015
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5.0 out of 5
"great personal touch to the customer service made it much more than just a business transaction."
March 27, 2015
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5.0 out of 5
"Your help and employees exceed with my expectations and i have recommended your facility to all i meet."
March 05, 2015
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3.5 out of 5
"Priscilla, Josh and the rest of the team are excellent and I would be definately recommending them to others in need. God bless "
November 26, 2014
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5.0 out of 5
"Everyone was incredibly helpful, customer service was polite, and quick."
November 18, 2014
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4.5 out of 5
"This is the first time I'm renting a storage facility, so I was not share what to expect. The manager answered all of my questions and conserns. He made me feel comfortable renting from Uncle Bobs [Life Storage]."
August 30, 2014
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2.8 out of 5
"Allow for reminders on mobile phones or text message, something! "
August 30, 2014
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5.0 out of 5
"Will discuss with management at my location any questions or concerns I have. As I know they will follow thru and take care of me in a professional way."
August 28, 2014
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5.0 out of 5
"This was my first time using Uncle Bob's storage. Heard of them because they sponsor the GPC rodeo. I would definitely use them and refer friends and family to them."
August 24, 2014
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4.7 out of 5
"Every time I need to store my teaching resources over the summer, Uncle Bob's [Life Storage] has made it quick and easy to get it all set up. I have found the rates to be excellent and the people at the Baseline & Stapley location are very friendly and helpful. I will certainly be coming back in the future."
August 24, 2014
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5.0 out of 5
"I would like to see 24 hour access. I work nights and I sleep during the hours you all are open"
July 27, 2014
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5.0 out of 5
"The website is easy to access and manuver. I was able to reserve easily and will be able to vacate the same. I was even able to ask a question without having to call and able to find the vacate procedures online."
July 17, 2014
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5.0 out of 5
"Super job....keep it up on everything but the prices...feel free to reduce my rate at any time!
"
May 29, 2014
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- Francisco from Gilbert, AZ
5.0 out of 5
"The entire staff at the Baseline location is exceedingly helpful and friendly. I am in and out of my storage unit many times every week and there is always soneone around to greet me. On multiple occasions they have gone above and beyond what is expected. I get the impression that they are not only good employees but good people"
April 24, 2014
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5.0 out of 5
"The lady (Lauren?)at the front desk was so helpful with all of my MANY questions and was super friendly!! "
March 25, 2014
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4.9 out of 5
"We have been using Uncle Bob's Storage facility for several years now and we are extremely happy witht he facility and service we receive.
Thank you!"
March 02, 2014
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5.0 out of 5
"i love you guys. i am disabled with practically no income. i am very blessed to have a roof over my head. you people have always been extremely kind and considerate in accomodating me. thank you all and god bless."
March 01, 2014
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5.0 out of 5
"Great service! I feel like the employees really care about me."
February 07, 2014
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5.0 out of 5
"storage seems secure. When my payment system went invalid I received a polite phone call to remedy the situation with no issues"
February 03, 2014
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5.0 out of 5
"It's been tough year for me (as well as most people now) and have had to extend payments and call and work things out. They have taken a few last payment charges throughout the year although I was last every month this year. Talking w/ Doug, Lorna, and Priscilla they understood and were willing to listen to my problems. I always recommend them. Several people in my condo complex rent from them and think the employees are really nice. Hopefully this year I will be on top of things and have had a unit for 4 years. thanks Uncle Bobs [Life Storage]"
December 22, 2013
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4.8 out of 5
"This is third time Ive rented at this location. Always a good experience."
November 04, 2013
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5.0 out of 5
"Lauren and Doug are awesome. Very professional. Will refer to everyone i know."
September 03, 2013
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