Customer Reviews - Life Storage #221, Phoenix
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We at Life Storage want to maintain the best storage facilities in Phoenix, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Phoenix (#221)
4.84 out of 5
based on 64 of our most recent Reviews
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4.8 out of 5
"John in the office is always friendly and knows his job well! I think there are two guys named John, they are both friendly and helpful! Keep up the good work guys!! Great customer service!!"
May 17, 2019
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5.0 out of 5
"All of the staff at the location I use are very helpful, knowledgeable and friendly. I had such a good experience with my first unit I got a second one and was equally as impressed."
April 25, 2019
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5.0 out of 5
"John has always given me the best service . Answers questions . Makes me feel like a VIP."
February 16, 2019
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5.0 out of 5
"Great customer service! No hidden costs - everything was as stated in the agreement!"
November 23, 2018
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- Magdalene from Glendale, AZ
5.0 out of 5
"This is about my space. It was very dark. The hall lighting was not close to my unit. When I was more than half in my unit I could not see inside my containers.
Nothing can be done by the associates but I recommend better hall lighting or a light in the units. Thanks"
July 23, 2018
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- Mary Kay from Glendale, AZ
5.0 out of 5
"John, the manager went above and beyond helping me and showed an unbelievable amount of kindnessin helping me. Smart move having him employed by your company. I recommend lifestorage to everyone!"
July 21, 2018
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5.0 out of 5
"Jon was really patient answered questions and thoroughly explained all of the benefits and security of renting storage from life storage facilities"
May 22, 2018
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4.2 out of 5
"I wish I would’ve been given or been talk to me about the size in comparison to what I had the unit I had was probably twice as much is I really needed. The employee John was very kind respectful he’s definitely an employee did you want to keep"
April 29, 2018
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5.0 out of 5
"I have stored my belongings at this facility for years and they are fantastic. They go above and beyond for their customers and I will not ever change from using them."
March 23, 2018
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5.0 out of 5
"I was treated so kindly by the manager John and very well informed. Also, the offfice, property and unit were clean and I feel safe storing my things there. I like how he even remembers my name when I come in the office."
March 19, 2018
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5.0 out of 5
"It was a great experience! Easy process with more than friendly service!"
December 23, 2017
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5.0 out of 5
"I have been given nothing but the best treatment. I feel like a VIP. I even have music piped into my unit so I don't get bored when I'm there. It's awesome. "
December 01, 2017
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5.0 out of 5
"The manager was pleasant, courteous and professional. Made the process very easy."
October 26, 2017
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5.0 out of 5
"My experience at lifestorage was awesome! The place was always clean and easy to get to your things. I would definitely recommend this facility."
July 23, 2017
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5.0 out of 5
"Only that this place is always reliable and helpful."
May 23, 2017
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4.4 out of 5
"I would of liked to know my payment options other then logging into your website "
April 18, 2017
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- Nicholas from Phoenix, AZ
5.0 out of 5
"The price of the storage unit was high, but it's close to where I live"
March 04, 2017
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5.0 out of 5
"John was great. He was informative, efficient and helpful. Great experience. "
February 19, 2017
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5.0 out of 5
"I would never go anywhere else for storage needs! Jon always goes above and beyond helpful!!"
February 01, 2017
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5.0 out of 5
"Your staff is very helpful, especially the manager."
October 04, 2016
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5.0 out of 5
"I was impressed with the level of knowledge and professionalism I encountered during my check-in processing. I didn't expect it to be so easy and when I was loading my locker I realized every question/concern I may have had had been explained in advance."
July 26, 2016
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5.0 out of 5
"This was the second time that I have used Uncle Bob's Storage, and I would never go anywhere else. The property is clean, well maintained and very secure. The manager and staff have gone out of their way to help me with any questions or concerns, and they are prompt!! Thanks again Jon!"
July 24, 2016
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5.0 out of 5
"I was extremely pleased with everything about Uncle Bob's Storage. The staff was friendly and helpful. The website is set up to be hassle-free to make a payment, and it is! I was late a couple of times with my payment, and the staff went above and beyond to get me back on track, without rude, threatening emails, about what will happen if I don't pay immediately. I appreciate the outstanding service and if I have storage needs again, I will call Uncle Bob's, without hesitation!!"
July 23, 2016
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- Barbara from Glendale, AZ
4.8 out of 5
"I feel my need for storage and the size of the space was adequate and not pressured into taking a "larger", more expensive space. I appreciate no hard sell."
July 01, 2016
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5.0 out of 5
"Everything with the staff and storage areas is fantastic.
Aside from that, there is a deep pothole on the driveway approaching the gate. I am unable to see it over the front of my vehicle. Hitting it causes a severe jolt to the vehicle and passengers. It is in need of immediate repair."
May 25, 2016
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4.6 out of 5
"The space was ready to move or items in, the staff offered the starters package to us which we needed."
May 25, 2016
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5.0 out of 5
"Best storage ever! If I need storage
space I will choose Uncle Bob's again.
The free track is awesome, and very helpful!
Thank you!"
February 23, 2016
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4.7 out of 5
"rented here before, always a very good experience. very nice people and very good location. "
January 25, 2016
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5.0 out of 5
"Excellent place! Will come back when needed. Thank you. Will always recommend UBS!"
December 23, 2015
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- Patricia from Glendale, AZ
4.6 out of 5
"I really wanted a climate controlled room, but the room size you offered was way to small."
October 27, 2015
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3.0 out of 5
"My storage unit was nice and clean until the painting. Now with yellowish dust all over everything. Very unhappy."
October 26, 2015
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4.9 out of 5
"This was my firstime using a storage facility.My experience was aa good one.I will use Uncle Bobs again if I need to in the future.
One thing that I was a bit confused about was when I rented a unit I paid in advance and I asked if I could get a full refund for the remaining months.One person said yes and another person said that when I am going to remove my things that I should maybe go on a month to month basis is all.Seemed to be a little confusion on that part of refunding money,but besides that a good experience."
October 23, 2015
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5.0 out of 5
"My location on 39th Avenue is very attentive to my needs. Thank you. "
September 24, 2015
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5.0 out of 5
"this is about the 4th time i've had to rent a unit from Uncle Bob's and each time has been a good experience."
September 23, 2015
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- Micheline from Scottsdale, AZ
5.0 out of 5
"My expectations were met and the staff was extremely helpful. Everything is in great order."
July 28, 2015
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5.0 out of 5
"Thank you very much for everything - always a pleasure with every encounter - absolutely the very best in customer service, knowledge, helpfulness , pleasant , cleanliness , and courtesies . Greatly appreciate all the staff - all the very best to everyone."
July 23, 2015
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5.0 out of 5
"First off I would like to congratulate you on hiring or selling your franchise to the owners and employees at uncle bobs on 35th avenue. I have never been so impressed with customer service in my life. They were super friendly and always catered to my needs due to my difficult move across country. I would like to thank all of you for helping a simple customer like me. Thank you for your absolute honesty and integrity that you have shown my family and I. Your company is awesome and the people on 35th avenue are the best, if all your locations are like these people, I believe in my heart your company will stand the test of time. Thank you again."
July 23, 2015
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5.0 out of 5
"I AM VERY HAPPY TO BE DOING BUSINESS WITH YOU THANK YOU "
May 27, 2015
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- Rudolph from Glendale, AZ
5.0 out of 5
"Everything went well and we did not have any problems."
May 26, 2015
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5.0 out of 5
"Not that I can think of. I stored at Uncle Bob's [Life Storage] before and came back because of the people and the cleanliness."
April 27, 2015
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4.1 out of 5
"staff was friendly and knowledgeable, helpful, and property seems neat and clean"
April 27, 2015
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4.2 out of 5
"I would have appreciated a payment reminder; I had to pay a late fee once or twice. A lot of dust gets into the unit. The person behind the desk is great but I would like longer hours and a backup person would be nice when he's on his lunch hour. Finally, a trash barrel for small incidental waste would be very handy; not something big enough for people to dump all there unwanted belongings in, but just for the dustpan after you sweep the unit clean, disposing of an empty water bottle and things like that."
March 23, 2015
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5.0 out of 5
"This place is the best I've ever experienced. We've used storage facilities off and on for years...probably 10 times. The courtesy and desire to problem solve was far beyond expectations of good customer service. I would recommend these guys to anybody who appreciates personalized, hassle free, professional service. "
January 23, 2015
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- Sean from Peach Springs, AZ
5.0 out of 5
"Uncle Bob's self storage is a good place to go to. i would use it agen."
December 30, 2014
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4.4 out of 5
"The place was clean . I just don't under stand why the door to get to my u it says its ac but it's like 120 in my unit "
September 24, 2014
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4.4 out of 5
"They should have some kind of small garbage for customers. Not to throw furniture, but maybe boxes or light trash. "
August 26, 2014
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4.6 out of 5
"The person at the desk is top rate. He is courteous, fast, efficient."
August 02, 2014
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- Rich from Sierra Vista, AZ
5.0 out of 5
"The two gentlemen at this location were completely awesome. I had a problem with one of my dogs and they were of enormous help. "
July 10, 2014
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4.9 out of 5
"I had made the reservation by phone and the unit was available for me when I arrived with timely service at the front desk. "
June 03, 2014
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- Michael from Surprise, AZ
5.0 out of 5
"the manager is awesome and always nice to do business with but prices could stand to be a little more economical. thank you for all you did for us. we never had to worry about our belongings. we have been an ongoing customer for many years for a couple years each time. we also have family that has had units and still has a unit at the facility. we would definitely rent from you again if ever in need of storage. thank you again"
May 04, 2014
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5.0 out of 5
"everyone is so helpful! I would highly recommend Uncle Bob's [Life Storage]!"
May 01, 2014
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- Kristina from Glendale, AZ
5.0 out of 5
"The customer service is outstanding! I have recommended you guys to everyone and my boyfriend and I moved i together but he still uses you and even after the new costumer is established yoy are still treated great! phone calls were returned in a timily manner if you had to leace a message. All questiobs were andswered and hes always very professional and friendly . "
April 27, 2014
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5.0 out of 5
"Property is well maintained. They do a very good job at keeping it up."
April 24, 2014
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4.2 out of 5
"You should advertise the free moving truck more. I understand why the drive slants toward the middle, however I wish it wasn't on so much of a slant. "
March 05, 2014
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5.0 out of 5
"It's a great place. It would be nice if there was a trash container that we could use. I've emptied large boxes and then had to fight to get it in my car so I could dispose of it. It would have been great if I could have done that while at the site."
February 28, 2014
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5.0 out of 5
"Only thing I don't like is the late fee. I haven't had it happen often, but it is a lot when hours cut at job and your late fee is equal to a day's pay for me. Other than that, happy with the place."
February 27, 2014
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4.9 out of 5
"Service was fast as I was already familiar with this storage facility. The sales associate helped me find a new storage building quickly. The paperwork was handled swiftly and the sales associate even helped me with an inquiry at another Uncle Bob's storage facility."
January 16, 2014
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5.0 out of 5
"The free truck to move my belongings was a great extra and the man who helped me was very helpful and even gave me a manager's special which was a pleasant surprise."
January 12, 2014
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5.0 out of 5
"One time I had accidently not locked my unit upon leaving. I really appreciated getting a phone call that it was left unlocked and the person that called had taken care of it for me. Great Customer Service. Thank you."
January 04, 2014
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4.6 out of 5
"Good location with easy access. Having a truck on the premises is very convenient."
December 17, 2013
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5.0 out of 5
"We have recommended Uncle Bob's several times-really feel safe, secure, and respected"
October 19, 2013
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- Richard from Glendale, AZ
5.0 out of 5
"So far, I have had a pleasent expereince at Uncle Bobs [Life Storage]! "
September 20, 2013
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5.0 out of 5
"Getting set up was easy, easier than U Haul and John was very helpful."
September 15, 2013
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4.1 out of 5
"This has been an overall pleasant experience so far. I was especially happy with prompt attention to the adjustment to my account after I presented my homeowner's insurance info. My account was adjusted and credited promptly just as I had been told that it would be."
July 27, 2013
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