Customer Reviews - Life Storage #64, Birmingham
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We at Life Storage want to maintain the best storage facilities in Birmingham, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Birmingham (#064)
4.85 out of 5
based on 32 of our most recent Reviews
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4.8 out of 5
"It is apparent that you are focused on creating and delivering an exceptional customer service experience. Thank you for that and keep up the great work!"
October 04, 2017
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- Sharon from Birmingham, AL
5.0 out of 5
"The associates was very nice and explained information with full details"
July 26, 2017
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5.0 out of 5
"Never had a problem or issue. You reps there are friendly and a pleasure to do business with."
June 26, 2017
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5.0 out of 5
"Great customer service went up and beyond to help me"
June 23, 2017
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- Denise from Birmingham, AL
5.0 out of 5
"The Manager and young lady were always great. The manager came around on the golf cart and checked on me twice as I was moving out. This means a lot. Thank you all for your great service. "
May 23, 2017
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- Tanynesia from Birmingham, AL
5.0 out of 5
"The rep at the Centerpoint location was very helpful in setting up my account and issuing me a clean storage unit. Thanks for having ppl like her!"
March 26, 2017
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- Jocelyn from Irondale, AL
5.0 out of 5
"Danny and Staff are dedicated to excellent customer care and service. Thank you all for your assistance."
November 10, 2016
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- Erica from Birmingham, AL
5.0 out of 5
"This was the best experience ever I will definitely recommend this company to all my family and friends"
November 01, 2016
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- Kimberly from Springville, AL
5.0 out of 5
"Both Danny and Jennifer have been so helpful and nice throughout the process. I am closing on a house, just has been difficult with push backs in the closing. They have been very accommodating."
July 29, 2016
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5.0 out of 5
"I was absolutely a satisfied customer. No complaints to report..."
July 23, 2016
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- Randall from Birmingham, AL
5.0 out of 5
"Advertised unit was available. Free truck rental for move is a plus. Charges, insurance, proper lock all explained well. Office and facility particularly clean and tidy."
March 26, 2016
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- Terry from Birmingham, AL
5.0 out of 5
"The access was easy and the mgr noticed my dependency on a cane and even helped me with my first move in."
March 24, 2016
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- Benny from Birmingham, AL
4.5 out of 5
"Weren't happy that the price went up but we understand."
January 24, 2016
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- Deborah from Birmingham, AL
5.0 out of 5
"The staff at my store were surprisingly pleasant. They are always very kind when I visit. "
November 30, 2015
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- Erica from Fultondale, AL
4.2 out of 5
" I was a customer at Uncle Bob's Storage for 2 years. Really appreciated the services. I have no complaints."
November 23, 2015
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- Nickalett from Birmingham, AL
5.0 out of 5
"Ms. Joy was very helpful in all aspects of helping me with my rental space. She was very knowledgeable and polite."
November 18, 2015
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- Barbara from Bessemer, AL
5.0 out of 5
"He was very nice and helped answer all my questions. He made me feel good about choosing this location."
November 03, 2015
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5.0 out of 5
"I hate I can't think of his name, but he was very professional and I'm completely satisfied."
August 27, 2015
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5.0 out of 5
"All of my scores are actual scores and not just hurrying through. I was surprised at how well ran the facility was and the work ethic of my storage sites staff. I will definitely use Uncle Bob's for any future storing needs and recommend to others as well. "
June 23, 2015
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- Catherine from Birmingham, AL
5.0 out of 5
"I am so glad my mother in law told me about you all at Uncle Bob's [Life Storage]. We had a very good experience with you. I would definitely come back. The manager (I cant remember his name) but he was so nice to us and has tremendous customer sevice skills. Thank you again Mr.? "
May 26, 2015
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4.8 out of 5
"He was very helpful and friendly while explaining everything I needed to know. Very helpful with truck rental and came to my unit and offered assistance when We were putting furniture in unit. I was very impressed with the entire experience. Good job!"
April 27, 2015
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- Carol from Birmingham, AL
4.8 out of 5
"Associate was extremely personable . Danny, reminded me of an ideal associate. Information was provided ,accurately . Questions that I posed if answer was unsure , he took the most critical step ,obtaining information from another employee via telephone . That's customer service at its best. Resolutions not excuses .
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April 04, 2015
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- Tonesa from Center Point, AL
4.4 out of 5
"the staff are always so friendly and helpful. If i call and leave a message they will return your call very quickly. It's always within an hour. I like that you don't have to keep calling or it's the next day before they return your call.Great and professional satff."
February 26, 2015
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- Stephanie from Birmingham, AL
5.0 out of 5
"Linda, the manager at the Centerpoint location, is absolutely phenomenal. She always speaks or waves to me, and has remembered me and my kids since day one. Thanks. "
February 01, 2015
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5.0 out of 5
"I have had experiences with other companies who weren't as thoughtful, or helpful."
July 25, 2014
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- Sharon from Trussville, AL
5.0 out of 5
"I did not expect a storage building to
be so neat and clean. I also didn't expect the associate who helped me to be so nice and helpful. I have rented another storage place before and it was in no way as good as Uncle Bob's [Life Storage]."
May 29, 2014
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- Michael from Birmingham, AL
4.0 out of 5
"Everything was explained & did as stated. Neat office, surroundings, & space. "
March 03, 2014
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4.8 out of 5
"One of the main reasons that I chose your storage co. was the assistance received by the 24 hour loan of a truck to facilitate my move....it saved me time and money."
February 08, 2014
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4.4 out of 5
"I wish they had one way trucks to move items more affordable."
December 05, 2013
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4.8 out of 5
"This is my 2nd time to use Uncle Bob's storage. The last time was 15 years ago - and I used the same location then, too. Both times the service and rates were great. I would definitely use Uncle Bob's again if I needed a storage unit!"
November 26, 2013
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5.0 out of 5
"Best storage car I ever used. Professionalism, safety, good job."
November 24, 2013
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- Darryl from Center Point, AL
4.9 out of 5
"The workers on the grounds and the Customer service line were all very eager to help and answer my questions."
November 22, 2013
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