Self Storage Units near Seattle in Covington, WA, 98042

"Leaving this 1 star review because I'm at the storage right now and I can't get into the gate with my code along with several other people here. Been on hold for 15 minutes and no one is answering. This is not okay if you're promising access all week you need to have people be available to fix problems even if the office is closed. Very disappointing as I've never had this problem with other storage providers."

"Went into the office to get my gate code and the gentleman working was very polite and helpful and the facility is impressively clean definitely recommend renting here"

"Very easy to obtain & pay rental fees for a storage unit using the online website. No need to go into the office except maybe to introduce yourself to the staff and get familiar with the facility and it features."

"Everything was as easy as 1 2 3. From online reservation to in person rental experience. Diana the store manager was great. She was friendly and knowledgeable and very professional."

"This is the cleanest storage facility I have ever seen. 5 stars!"

"Very nice staff, clean environment"

"My father died, and Diana was super helpful with his unit and everything. Now i needed a unit an Diana was awesome at helping me get one. Javier and Diana was super helpful with my 2nd uni i needed, and Javier didn't freak out when he walked by my unit saw my mannequin. Thanks guys for all your help. I appreciate everything ❤"

"Great customer service. They explained everything to you very friendly. I’m glad I chose this storage."

"Great customer service everyone there is friendly the place is clean, very clean inside the units. The grounds are clean. I feel safe there with all the security. Glad I made the choice to move to this storage."

"Very organized company to storage your items."

"I highly recommend"

"This facility is so clean and secure. I have never been to a storage facility like this one. Diana in the office is one of the nicest people I have ever met. She is very helpful and has an incredible attitude. This is half an hour from my house but decided to rent here because the experience was so wonderful."

"We checked into our first ever storage unit this week, and it could not have been easier thanks to Dianna up front! She walked us through everything from how the locks work, how to use the codes needed for entry, and all of the legal stuff we needed to sign. 10/10 for great service, a super clean facility, and shared flatbed carts for loading/unloading!"

"Very clean. Great staff. I would have given a 10 if it wasn't so expensive."

"I rented a unit at this facility today and I am extremely impressed with the quality of the customer service that Diana provided she was extremely helpful with answering any and all questions and this is also one of the cleanest storage facilities that I have been too"

"We recently rented a storage unit at Lifestorage in Covington. Great experience so far, due mainly to Chauncey and his excellent customer service. He explained everything thoroughly, answered all my questions and was so fun to be around! The facility was nice, clean and I feel my property will be secure. Thanks Chauncey!"

"Excellent service provided by the staff, wonderful to see that people still care. The buildings and office look like they are brand new and everywhere was clean. Easy process to get signed up too"

"Jenise was incredibly helpful and knowledgeable! Would definitely recommend. :)"

"Clean, Secure and Great Customer Service!"

"How safe Is our stuff if it's open for the holidays??"

"Great service and great quality room"

"This. Staff. Is. Incredible! I’ve dealt with different storage companies and every time I’m pretty satisfied - but never enough to actually make sure the internet knows that these guys are the best! They’re welcoming, friendly, have great senses of humor, knowledgeable, honest, and most importantly they’re kind. They don’t treat you like you’re a number in their system or someone who NEEDS this bigger unit to accommodate all your stuff - they’re realistic and patient while you debate if you need the extra space or can go down a size. I mean, let’s be real, at the end of the day storage companies will do the same thing, store your stuff - the thing that sets them apart from each other is the staff. I’d give these guys 100 stars if I could and quite frankly, you’d be a fool not to rent here."

"Chauncey was very knowledgeable and helpful. I have never used a storage facility before, so I appreciate the time he took in answering all of my questions. I have just started renting at this facility, and so far it seems very safe and secure with excellent customer service."

"Chauncey was very helpful and informative. Excellent customer service both in person and over the phone. Also very nice and clean facility."

"Super clean looks brand new. Very kind and helpful staff. Plus security looks great!"

"Always clean, heated and cooled. Great staff. Convenient easy yet secure access."

"When I called to inquire about their units, their representative was amazing and extremely helpful. I also loved that I was able to get into my unit sooner and that the manager Cheyanna was super friendly, down to earth, made the process very easy and smooth. Cheyanna also explained everything in full and took the time to assist me with the lock by showing me how to do it and tips and tricks on how to get it to work. I also just loved Cheyanna vibe too because it made it even more so an enjoyable experience! Thank you LifeStorage for making my experience smooth, enjoyable and easy...it really helped when I was very stressed about having to get a unit in short notice."

"My fiance and I have stored at this facility for almost 3 years. Recently, to our dismay, Raceway Storage was bought out by the bigger  company Life Storage. We had experienced great customer service, secure units and property, and overall satisfaction with the previous owners. Once the facility transitioned to the new owners, we started experiencing countless issues. First, rhe gates out front were left damaged for upwards of a month at a time leaving our units exposed 24 hours a day with zero on site security. Countless units were robbed so I began coming to manually shit the gates on my own time at closing each day to deter thieves from entering the property.  Needless to say the company and employees were thankless despite my doing the job for free that I paid them for each month. The lease and thier website advertising thier units stated that they guaranteed top of the line security and password secured gates as well as individual alarms on the units.  The gates in reality were almost never secured because they wouldn't maintenence them And they left the exit gate open during business hours which was not promised in the agreement I signed for my units. I rented 3 units that cost just about $1000.00 monthly. I was beyond frustrated that the high cost of my storage with them was for services they weren't even providing so I made humerus complaints to the office and also to cooperate. Those complaints weren't met with resolving the  problems, which the company owed me per the lease agreement they drafted and had me sign. In fact they began writing me "rule violations " for every tiny thing they could come up with and eventually told me I was having my lease terminated and being evicted. They gave me 5 days to empty 3 xl units and they did this a day following accepting payment for my units which is completely illegal. They cannot have notice for you to be out until after the last month's rent paid in full. So they weren't able to evict for another 30 days after accepting my payment but they broke those rules, made threats to lock us out, and despite our moving out in a timely mannor; finally called the police claiming we were trespassing and tried to have us removed by force. This ploy didn't go in their favor because it was illegal but the complete unprofessional and disrespectful not to mention unlawful behavior was unbelievable. We had spoken to one employee and he yoldbus that he was appaled by the behavior ands practices he was expected to inforce and he put in his notice and left the company after offering an apology to for the way we were treated. And we moved out a week and a half into the month we had alreadybpaid in full for our units and they refused to pay the prorated difference for the units even though they had agreed to that term when informing us we had to leave. This company is shady and doesn't have any care for your valuables or respect for thier paying customers. I would never recommend this company. Rent at your own risk."

"Randomly changes policies in effect for 10 years without notice. What a terrible change in management versus the old raceway heated storage folks we miss you."

"The staff has always been really accommodating. Good location and easy access They require you purchase their lock that becomes a paper weight once their services are not needed."

"Nice facility"

"Great place, clean management very nice and helpful. Highly recommended"

"The facility is clean, the price is competitive and they had a unit I wanted that took about 15minutes to reserve and finish paperwork on. Fait Accompli in 1 hour. Access to facility from 5am to 11pm so thats also good."

"Called all day no answer, i purchased a unit at auction and drove a uhaul which im paying by milage and gas for not to mention had 2 workers with me and get to location and sign says only open from noon to 3pm. I arrived at 230pm and no one was there. Drove to next nearest location where I met Cheyanna the "manager" who just came from the closed location. When I asked why she closed early (before the sign said) she lies and says she called everyone to let them know they closed early. I asked why she lieing because I never got a call or message she tells me to leave or will call police. I've put in a formal complaint with corporate and her "actual" boss Greg since she tried to claim she is the head honcho of all stores in WA and she don't have a supervisor she is the supervisor. Terrible customer service and bad attitude employees"

"Jeremy at the Covington location was great. Very friendly and up front about my options and prices. He made the process smooth and gave me confidence in my decision. Was a pleasure doing business with him!"

"Friendly and helpful, clean storage unit"

"I have had a very good experience using Life Storage in Covington Washington. Jeremy was very helpful in keeping us informed as to when things needed to be done and giving us advice. I would definitely use them again."

"Great experience with life storage. Units are very clean. Front desk staff (Jeremy) was very helpful and friendly."

"I had no problem getting the storage space rented and set up.  I felt that the guy helping me was a bit unprofessional and not efficient, but he was clearly training so I went with it and we had a nice experience.   One month later, That same young man is who I dealt with when I left my keys there (I called as soon as I realized I left them and he collected them and put them in the office for me so I could pick them up).   After calling and coming in multiple times to pick them up to avail, I was berated by him.  I was told he had 'too many other people to deal with to deal with my problem'.  (I was there when they opened and was the only customer present).  He said it was my 'fault they were gone' and that I was 'shit out of luck'.  His 'managers would tell me the same thing and they'd be more blunt'.  He said someone else probably took them or gave them away.  I was told I was being mean; he condescendingly called me honey and ma'am.  He admitted at one point that he gave my keys to someone else and told me he had already told me that a week ago.   And once his manager was called and I explained how I was being handled, he threw a fit and started slamming things and throwing toilet paper rolls around in the back of the office.  His manager kindly asked me to leave, saying she would come in and help find them and contact me.  I never heard from anyone again.   the facility is nice, secure, clean.  The rental process is easy and closure was a breeze.   I will never do business with this facility again.  I am blown away at the unprofessional behavior, and  irresponsible way they handled my left behind keys.  They didn't ask for a description or name, and he was down right angry at me for asking why he handled it that way."

"I recommend Life Storage, specifically the Covington branch. The facility is clean, has different sizes climate controlled storage units, has storage supplies right at the office and knowledgable, friendly staff to walk you through the process. Thank you Jeremy!"

"Great accommodation when we moving from house to house, thank you Jeremy"

"I started renting here under prior ownership. The facility has changed hands and not for the better.  My auto payment is consistantly mess up. I am then forced to log in and  pay manualy.  Then I am charged a late fee.  I have writen the store to ask that the late fees be adjust off but have not receive a responce. Its my opinion that they have a broken system that is allowing them to charge additional late fee revenue. So, I can't recomend this facility and I look forward to my home renovation being completed so I can end my relationship with this company."

"I started renting here under prior ownership. The facility has changed hands and not for the better. My auto payment is consistantly mess up. I am then forced to log in and pay manualy. Then I am charged a late fee. I have writen the store to ask that the late fees be adjust off but have not receive a responce. Its my opinion that they have a broken system that is allowing them to charge additional late fee revenue. So, I can't recomend this facility and I look forward to my home renovation being completed so I can end my relationship with this company."

"Started renting a unit here. Clean and reasonably priced. Was pretty quick to get everything setup, and the location is nice, right behind Home Depot."

"Was originally planning to rent a storage in Maple Valley. But the one that I wanted to go to was full. There was one that has a lot of bad reviews. I found another one but they wanted to charge 50% than the other two places. So I extended my search to Covington and found Life Storage. It is kind of hidden behind Home Depot. Alicia and a manager, were the ones who helped me to get signed up. Both were super nice & helpful. This facility is new (or at least it seems like it). It is super clean. It seems very secure too with the multiple layers of security to get to your unit. I was originally concerned f renting a unit on the second floor. To my surprise, they have 3 huge elevators and have carts available that you can haul your items to your storage units. They also have this covered area where you can park your vehicle and unload right outside the door. Good for when it is raining."