Customer Reviews - Life Storage #160, Virginia Beach
-
We at Life Storage want to maintain the best storage facilities in Virginia Beach, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
-
- Overall Rating for Life Storage in Virginia Beach (#160)
4.90 out of 5
based on 86 of our most recent Reviews
-
- Harrison from Virginia Beach, VA
5.0 out of 5
"Really enjoyed the price point and the fact that I respected day in and day out."
April 23, 2019
-
- Benjamin from Portsmouth, VA
5.0 out of 5
"Amber and Jen were always on top of things and made my experience storing my belongings a great experience. I will definitely recommend all my family and friends to store their belongings at their location. AMAZING STAFF!!!!!"
April 23, 2019
-
- Kelly from Virginia Beach, VA
5.0 out of 5
"Everyone was very helpful and eager to help me find the right size space on my budget"
March 20, 2019
-
- Joshua from Virginia Beach, VA
5.0 out of 5
"Amazing staff and perfect units for what I need. Prices are great also. Five stars"
March 12, 2019
-
- Dianne from Virginia Beach, VA
5.0 out of 5
"I have been a customer of yalls for years and recommended your facility several times to my friends and even my boss! They were all pleased. Donna and Bill are AWESOME!"
January 12, 2019
-
- Eden from Virginia Beach, VA
5.0 out of 5
"By being professional and giving great customer service"
October 19, 2018
-
- Joseph from Virginia Beach, VA
5.0 out of 5
"Accommodation was provided on price. The unit was very near to my son who also stores at this location."
May 05, 2018
-
- Teresa from Virginia Beach, VA
5.0 out of 5
"The manager was efficient, taking me through the process quickly. She also went beyond my expectations in setting up truck use."
April 26, 2018
-
- Rose from Upper Marlboro, MD
5.0 out of 5
"Donna and the African American lady were awesome. They are the best. I would recommend your business just based on how well they treated me. Give them a raise. They deserve it."
April 25, 2018
-
- Kenneth from Virginia Beach, VA
5.0 out of 5
"Life storage is great and easy to work with. Donna in the office made the experience quick and was super friendly."
April 21, 2018
-
- Michael from Virginia Beach, VA
5.0 out of 5
"Donna Barefoot is one of the most amazing and helpful people I have ever met. She listened to all of my needs, suggested that I get two storage units based on my needs, arranged for me to use the moving van provided, and even help me arrange items In my unit to maximize the space!!! She helped turn a terrible experience of being forced to move into a pleasant, hassle free outcome!!! Thank you Donna Barefoot for all of your help!!!"
April 17, 2018
-
- Scott from Gainesville, VA
4.8 out of 5
"I love Amber at the VB store. She is always cheerful, helpful and attentive. Give that lady a promotion!"
March 26, 2018
-
- Pablo from Virginia Beach, VA
5.0 out of 5
"Overall it's been a very positive experience and one less headache "
March 26, 2018
-
- Ashley from Virginia Beach, VA
5.0 out of 5
"The best storage company I have ever rented at I definitely will be recommending friends and family here. Thank you for all that you have done."
March 23, 2018
-
5.0 out of 5
"I received so much help with how to lock my storage and for the van I used. All employers helped me. Nice Ladies."
February 20, 2018
-
- Jonathan from Virgina Beach, VA
5.0 out of 5
"great space, close to outside door, reasonable rates, reasonable hours"
November 27, 2017
-
- Allan from Las Marias, PR
5.0 out of 5
"The staff always seemed genuinely pleasant and helpful.
"
November 24, 2017
-
5.0 out of 5
"Overall. Experience was above what I expected Donna was awesome"
November 19, 2017
-
- Jeannine from Virginia Beach, VA
5.0 out of 5
"great people that you have working for you and it was an easy experience and made my issue that I was so nervous on good"
October 26, 2017
-
- Randolph from Virginia Beach, VA
5.0 out of 5
"Everything was explained and very easy to complete rental."
October 26, 2017
-
- George from Virginia Beach, VA
4.8 out of 5
"You had units of the size I was interested in available even at short notice - I needed a second unit while our effects were being unloaded from a moving van."
October 26, 2017
-
- Meghan from Virginia Beach, VA
5.0 out of 5
"Donna is a helpful and truly pleasant person . She's a huge asset to your company! I wish I had employees with at least 1/2 her ability! Always friendly and makes me feel like she truly cares & values me. I see this in her interactions with other customers too! Life Storage is fortunate to have her as an employee! "
October 05, 2017
-
- Jocelyn from Virginia Beach, VA
5.0 out of 5
"Both I and my husband are very impressed especially since all of the office personnel have been able to pronounce my name from seeing it spelled!
The facility is monitored by numerous surveillance cameras which is a major plus for us! The drive paths are one way only another plus! The unit is better than we expected. So Glad I found this place even better the internet price is great!
Thanks to all the Staff! "
October 01, 2017
-
- Billy from virginia beach, VA
5.0 out of 5
"Very friendly and great service... excellent storage facility and always clean..."
August 25, 2017
-
5.0 out of 5
"Amber is awesome and always handles any issue that comes up."
July 31, 2017
-
5.0 out of 5
"We always deal with Donna when we stop in. She has the best customer service. She was very helpful in selecting our unit as well setting up everything for our business. Very professional. "
June 27, 2017
-
- Antony from Virginia Beach, VA
5.0 out of 5
"Donna is your most valuable asset!! ALWAYS helpful, cheerful and friendly! "
June 23, 2017
-
- Donna from Virginia Beach, VA
5.0 out of 5
"The ladies in the office are very polite and helpful and informative. They especially took a situation I had today with another tenant and moving company trying to keep elevator form them only and not wanting to share and handle it very professional. I am pleased with my service and everything at this time."
May 24, 2017
-
5.0 out of 5
"Answered all questions and took care of anything I needed.very professional"
May 19, 2017
-
- Dorothy from Virginia Beach, VA
5.0 out of 5
"The staff was amazing. They made everything super easy for me and my family. I LOVED that the van was available to us. It saved us a ton of time.
Thank you!"
May 15, 2017
-
- Necktima from Virginia Beach, VA
5.0 out of 5
"The office people at my storage place is awesome ?? never felt better about leaving my things with life storage Virginia Beach they are great."
April 29, 2017
-
- Laura from Virginia Beach, VA
5.0 out of 5
"Most storage places I've experienced have been dirty and overpriced. This place knocks it out of the ballpark !"
April 25, 2017
-
- Linda from Waynesboro, VA
5.0 out of 5
"Great staff at this location. Donna is very helpful."
March 08, 2017
-
- William from Virginia Beach, VA
5.0 out of 5
"We have been very satisfied. Keep it up. Thank you."
January 25, 2017
-
- Marissa from Virginia Beach, VA
4.8 out of 5
"I am an artist utilizing my unit as a studio space, and have been very impressed with the facility. I feel safe even when there at odd hours, and enjoy a stress free space."
October 24, 2016
-
- Darla from Virginia Beach, VA
4.9 out of 5
"All information was recited proficiently and I was even given the opportunity to use the facilities extras such as the moving van to help with transporting my belongings. I passed along my opinion & experience to a friend and they are now also using the facility! Amazing rates and excellent service! "
October 08, 2016
-
- Madeline from Virginia Beach, VA
5.0 out of 5
"Bill and his staff always go the extra mile for their customers"
July 19, 2016
-
4.4 out of 5
"better than expected I use to use public storage and the fees were ridiculous"
July 01, 2016
-
- Charles from Virginia Beach, VA
5.0 out of 5
"Office Manager and Staff were great and very helpful!
I only needed to rent for a short time, but will be back again in the future!"
June 25, 2016
-
- Paul from Virginia Beach, VA
5.0 out of 5
"This is a great facility. The staff is always helpful and friendly."
June 06, 2016
-
- Danielle from Virginia Beach, VA
4.8 out of 5
"I told the represented my needs and they gave me just what I wanted"
June 03, 2016
-
- Kristie from Virginia Beach, VA
4.9 out of 5
"Very friendly, made sure I got the best possible space, didn't rush me through anything. Very pleased, will rent on this location again "
May 02, 2016
-
- Sharon from Virginia Beach, VA
5.0 out of 5
"The genuine work ethic within the staff, is across the board! There is a tireless and consistent effort to meet peoples'needs, and maintain an efficient and safe business. It's truly the best storage unit facility I've utilized. Thank You!!"
February 29, 2016
-
- Joseph from Virginia Beach, VA
5.0 out of 5
"I need access to the trash dumpster... I always have something to throw away plus people leave trash in the hallways sometimes... Other than that great job.. Thanks"
February 24, 2016
-
- Jeriann from Virginia beach, VA
5.0 out of 5
"i love the cleanliness of every area, from the office to the areas surrounding the units, inside and out. I am a neat freak and this is a treat for me! thank you for all your efforts in maintaining a well organized and 'ship' clean facility!"
February 17, 2016
-
- Diana from Virginia Beach, VA
4.6 out of 5
"I was helped to determine best space and cost options for my storage needs by 2 people. (male and female; forgetting their names!) Very helpful, professional, approachable with questions and solutions."
January 25, 2016
-
- Dale from Virginia Beach, VA
5.0 out of 5
"for the 3 years we were there, we was very happy with the service and the facility. I dont remember if associates name was Debra or Donna, but, she was always great. Very professional, and kind, good people skill's and always was able to answer our questions."
January 23, 2016
-
- Lisa from Virginia Beach, VA
4.9 out of 5
"Donna was really great about information regarding the storage process this was the first time I had to use a storage unit. She was always available for my concerns. I have already recommended your facility to a friend."
January 23, 2016
-
- Debbie from Virginia Beach, VA
5.0 out of 5
"Bill and staff have always been exceptional. I will not forget when Bill kept a bag of my clothes, I accidentally left in the drive-way, in the office until I returned SEVERAL days later. The staff is always helpful and friendly, prompting me to rent another unit with them. Exceptional people, clean units and reasonable rates. Thank you Guys!!"
January 22, 2016
-
- John from Virginia Beach, VA
4.4 out of 5
"Seemed to be a bit of a strange odor in the storage units."
November 24, 2015
-
- Teresa from Virginia Beach, VA
5.0 out of 5
"I have rented a space before & bave always gotten the same excellent service."
October 24, 2015
-
- Cassie from Virginia Beach, VA
4.9 out of 5
"I had already checked out other storage places and Uncle Bob's [Life Storage] was cleaner, more professional, and less expensive than most. I ended up choosing Uncle Bob's [Life Storage] because of the service, cleaner storage, and nice area."
August 27, 2015
-
- Bruce from Virginia Beach, VA
4.6 out of 5
"You should offer longevity discounts for customers who have been with you for more than 5 or even 10 years (like me)."
August 26, 2015
-
- Christine from Virginia Beach, VA
4.6 out of 5
"if i have a problem your employees have resolved it quickly and they are most courteous and friendly. They have always had great suggestions how to solve any concerns i may have,when I lost my key to my lock they got my lock off in no time and sold me another lock.I was very pleased with their service. when are you going to get some 10 x 20 and 20 x20 climate controlled units my things are getting moldy from the horrible humidity here. my other units in Michigan has all the units in a building climate controlled with heat in winter air in summer and they spray all the hallways every month at no extra charge. You really need that here too."
June 21, 2015
-
- Joan from Virginia Beach, VA
5.0 out of 5
"I have stored with you before for several years at the same place. All my belongings were in perfect condition after I took them out. You office lady was so nice. Prices are very reasonable and are not raised every few months. "
May 03, 2015
-
- Nathan from Virginia Beach, VA
5.0 out of 5
"The professionals at store #160 have been most helpful whenever I had a question and have assisted me when I needed to get something done at my unit. They are fantastic."
April 27, 2015
-
- Nancy from Virginia Beach, VA
4.8 out of 5
"I will be checking on another unit for my son. We have used Uncle Bobs in the past and we were satisfied with the storage and service."
January 26, 2015
-
- Roland from Chesapeake, VA
5.0 out of 5
"neat, clean, secure, and has a soda machine on premises"
October 10, 2014
-
- Michael from Virginia Beach, VA
5.0 out of 5
"Bill and his staff consistanly demonstrated a helpful attitude and professional demeaner. The storage unit was consistanly clean and well maintained. The staff was well informed of company policy, guidelines, regulations. Any and all issues were promptly addressed and resolved. Bill has the skills, knowledge, and "can-do" attitude to successfully serve as a regional manager. "
September 23, 2014
-
- Cynthia from Virginia Beach, VA
4.9 out of 5
"I appreciated that the employees sounded engaged in their job, were friendly and always seemed like they had a desire to help. When I called other rental places, the employees often sounded like they were just "punching a clock" and not all that interested in me as a person or potential customer. Uncle Bob's [Life Storage] was the completel opposite. "
September 23, 2014
-
- Ellen from Virginia Beach, VA
5.0 out of 5
"I have dealt mostly with Donna who is an absolute pleasure to work with - she is always very kind and very helpful."
August 30, 2014
-
- Ashanti from Virginia Beach, VA
5.0 out of 5
"She took the Tim to answer any questions. She even placed a call to ensure the truck was reserved for us."
August 26, 2014
-
5.0 out of 5
"I do really like the folks on Central Drive. They are very prompt, very good at answering all the questions and getting me out of there quickly. They have a very professional but friendly demeanor when they are in the office or out on the grounds.
I had a client with me last week in the climate controlled storage area and she commented on how cool it was inside and how nice the facility looked. That makes me look professional for choosing Uncle Bob's and that's great. The client had been to another vendor's storage of her things and she mentioned how much nicer Uncle Bob's facility was. Thanks for making me look good!"
August 25, 2014
-
- Rosann from Virginia Beach, VA
4.6 out of 5
"Donna told us of a bigger unit for same price that was on special but not on Interent."
July 26, 2014
-
- Joseph from Virginia Beach, VA
4.4 out of 5
"Outside gate seems to be left open most of the time."
July 17, 2014
-
- Leann from Virginia Beach, VA
4.3 out of 5
"I think you should have a public dumpster available to use for those renting a space."
June 06, 2014
-
- Diane from Virginia Beach, VA
5.0 out of 5
"Excellent help explaining everything I needed to know and showed different sized bins to me."
April 27, 2014
-
- Beth from Virginia Beach, VA
5.0 out of 5
"From our first day in the office, we have always felt welcomed at Uncle Bob's Storage. The staff, especially, Tameka, are professional, courteous and always eager to please. If we have questions either in person or via phone, the staff respond in a timely manner. Highly recommend this storage company to my friends and family.
Thank you for a great experience."
March 20, 2014
-
- Nathan from Virginia Beach, VA
5.0 out of 5
"I am a thoroughly satisfied customer. I have recommended your facility to others some of whom became customers. I will continue to do so."
February 27, 2014
-
- Deborah from Virginia Beach, VA
5.0 out of 5
"The staff is excellent. Great customer service! Very helpful in trying to meet your needs and great in explaining and very patient."
February 26, 2014
-
- Shanel from Virginia Beach, VA
5.0 out of 5
"The associate TAmeka at the central drive location was great i explained to her that i could come but it would have to be on my lunch break and when i arrived she was ready with my paper work. I was in and out and was still able to stop for lunch within my hour lunch. "
February 26, 2014
-
- Theresia from Virginia Beach, VA
5.0 out of 5
"great place, great people, good deals. I recommend uncle bob's to any one that I know that needs storage."
February 26, 2014
-
- Sandra from Virginia Beach, VA
4.6 out of 5
"Overall very satisfied. I paid in advance for storage for my mother. When I cleared out the storage unit, I was assured the over payment/credit would be sent within 3 weeks.
Still waiting."
February 25, 2014
-
4.3 out of 5
"Would like to be able to schedule a payment by future date. That would help me pay more promptly by setting a date for payment on days where I might be travelling, be in meetings, or just otherwise busy."
February 13, 2014
-
- Venisa from Virginia Beach, VA
5.0 out of 5
"I have been a customer of Public Storage locally and in another state, and in the past I have used Jack Rabbit storage. Uncle Bob's is most definitely the best, well-maintained, best priced and has most convenient hours of all the storage facilities I've used. I'm really glad I found them!"
February 04, 2014
-
- Deborah from Virginia Beach, VA
5.0 out of 5
"Very Friendly atmosphere
Very helpful
Patient
Showed genuine concern about my needs
Hours of access to storage unit is excellent!"
January 16, 2014
-
5.0 out of 5
"The associate was very helpful and even called me to tell me that I was charged for a role of tape. Donna was very helpful"
January 15, 2014
-
- Bridget from Cheriton, VA
5.0 out of 5
"Awesome, awesome staff at the Shell Road location - always go above and beyond the job description to help or assist me in every way. I can't say enough for the service - many thanks from a customer of 10+ years at Uncle Bob's [Life Storage]. The staff you hire is the reason I always come back to Uncle Bob's [Life Storage]! Thank you so much"
November 30, 2013
-
3.7 out of 5
"Great first impression with call center to set up local start of storage facility but after years prices kept going up. I guess that is business. "
November 02, 2013
-
- Rosemary from Virginia Beach, VA
5.0 out of 5
"Donna and Bill at my site are fantastic! They make a great team!"
October 29, 2013
-
- James from Virginia Beach, VA
5.0 out of 5
"I particularly like the ability to easily pay my rent online."
October 18, 2013
-
- Jeremiah from Virginia Beach, VA
4.9 out of 5
"Ms. Donna was so very kind and helpful during our move in! It was a scortching hot and Ms. Donna brought us cold water bottles to help us bare the heat! She also gave us a ride to the bathroom. Thank you SO much! This was definitely above and beyond and definitely left an impact. Thank you again for your excellent hospitality! :)"
October 05, 2013
-
- David from Virginia Beach, VA
5.0 out of 5
"Great service and the nice lady Donna really went the extra mile for me,I have already recommended you to 2 corporate companies,you can be proud of the staff they are the best."
September 24, 2013
-
- William from Portsmouth, VA
4.8 out of 5
"First time I ever needed a storage unit. My brother-in-law recommended Uncle Bob's [Life Storage]. Great price, great staff, great experience. I would definitely recommend to others. Thank you."
September 23, 2013
-
- James from Virginia Beach, VA
5.0 out of 5
"Everything was as I expected Clean and efficient as a returning customer it was like coming home"
September 03, 2013
-
- Vincent from Newport News, VA
4.6 out of 5
"The cleanliness and professional handling of the units is what made me use the one in Virginia Beach, even though Im in Newport News, I like this one better than any of them! GREAT JOB VA BEACH!!!"
August 07, 2013
Rent Now! 
Save Up to $25 
Moving Supplies