Self Storage Units near Richmond in Henrico, VA, 23233

"Thank you Rebecca"

"Nice location. Great customer service.  Clean units.  Easy entry and exit. Would highly recommend"

"Friendly staff, clean facilities!"

"I got this unit in November 2021. It is a TINY 10x5. It was dirty, unlike the other storage I have elsewhere. No matter what, my things had dust and dirt all over it after I moved them inside. I only stored a few furniture items here & had no intention of keeping the unit long. So, the expensive price of $112 didn't bother me much. I live in a different state, so I didn't visit this unit much. Last month I got a nasty email from the office manager telling me that I need to come there asap and clean the leak in front of my unit. WHAT LEAK?!? I had no fluids inside that unit. She said it looked like I was storing GREASE. Excuse me??? I had my daughter go check it out & there was a smelly leak coming from the INSIDE of the unit from the crack in the wall. I sent the nasty office manager the pictures and video of where the leak was stemming from, and she went and cleaned the outside of my unit. I was just there last weekend & saw that the fluid is still leaking. I made the mistake of touching it when I lifted the unit door up, and isn't smelled like URINE!!!! URINE Y'ALL!!! I was livid y'all. I moved my things out this weekend and emailed the office manager immediately. I left that leak right there for her to clean up. I am disgusted!!! Is there a restroom behind that wall??? Is she crazy??? Urine and grease don't smell the same, does it??? On top of that, that tiny unit's price is increasing to $131 on 4/29/22. I left in perfect timing. My other unit is 3x that size and I pay $177 for it. I don't recommend this storage facility. Go somewhere where you'll be respected and your items won't end up smelling like urine."

"Clean, accessible and great service. Great prices for lockers. Rebecca is a friendly and very helpful manager."

"The facility is very clean and well maintained. Helpful and friendly staff. They return phone messages very quickly and do everything they can to satisfy your needs. Good choice."

"Wonderful personality from Rebeca,easy process"

"Great place to do business"

"Rebecca was great and always answered my questions and make sure we understand everything correctly."

"Very attentive and answered all of my questions!"

"Great facility, Rebecca is wonderful!!!"

"Rebecca is was of the nicest people I have worked with when renting a storage. She has amazing customer service. She keep this storage facility clean."

"Rebecca is one of the best people and really worked with us well. Very clean place, will work things out with you. All around amazing storage place"

"Great storage facility! Definitely recommend"

"Best storage facility around! It has a secure area to unload/load your vehicle (or the big box truck that you can use for free) m, the facility is clean and well kept, and the people that work there are great! Definitely recommend!"

"Very pleased with the pricing and the help, the staff couldn’t be better. The overall experience was fast and easy to set up. I would highly recommend Life Storage!"

"Clean and good prices! Very friendly staff! Will use again."

"Very nice facility, employees are very helpful!"

"Had work items in storage for a couple of years here. Easy in and out, very friendly staff and building was kept very clean. Price was very reasonable as well. I would use them again without hesitation"

"Great price and very clean. The customer service was 5 star!"

"Great Service and very clean! The Staff was very friendly and the prices are fair!"

"This is the best storage unit I've had so far for work. I've had 3 in 2 years since my company has changed them and this is by far the cleanest and most helpful when I have questions. Rebecca, the manager at this location, is friendly, knowledgeable and goes above and beyond to help me out with deliveries. Get a unit here!"

"Nothing but great things to say about this facility Miss Rebecca at the front desk is both professional and helpful cannot say enough great things about the people or the storage facility"

"Rebecca was extremely helpful and patient with solving some online issues! Thank you so much!"

"Barbara was so helpful! She went above and beyond to help me locate a rental space from a store that was not even her own when the staff had to close my store early due to illness. She called me back multiple times to make sure I had been taken care of and arranged for me to complete my rental on line. She is a life saver!"

"Very clean and also very safe with keypad entry. When I sell things in my storage unit I always do it right there because there are many cameras so people are less likely to cause problems. The manager Rebecca is always very helpful."

"Fantastic to work with. They go above and beyond to help out."

"Have received nothing but great service at this location. Rebecca is always friendly. The location itself is clean, secure, well lit and has 24 hour access. They have music streaming throughout the facility 24/7... a small thing but makes it feel less like a warehouse. The gated, covered driveway is so nice on inclement weather days. If I had to list some cons/complaints: - The covered driveway can become a pain when you have customers who have no regard for where they park. There have been several times I've been blocked in. My work around has been to use the rear, outside entrance when I see 2 or more cars in the driveway. - Along those same lines, this facility has a moving truck you can rent. Often, they'll park it in the covered driveway making it even more cramped. Would like to see them keep the moving truck outside so this doesn't add to the problem. - This location only has 1 elevator and unfortunately, it does go out from time to time so if you have a unit on the top floor and it's out, you left no choice but to use the stairs. Be aware of this fact when choosing your unit. Main floor and basement level have direct access. All in all, extremely satisfied."

"Employees are professional and courteous and no problems with using the facility."

"Extremely convenient and clean! Rebecca over there has been more than helpful and always a pleasure. Highly recommended if you are looking for a unit!!"

"Life Storage on Cox road is great. We just ended a years-long storage experience at that location. It was such a nice facility with an excellent covered load/unload area, climate control and plenty of moving carts. Rebecca, the manager, is awesome. She has always been friendly and helpful. I highly recommend Life Storage."

"Extremely clean, safe and convenient. A big thank you to Rebecca for consistently coordinating deliveries to my storage unit"

"Excellent experience. Rebecka the store manager was awesome. Extremely helpful. The storage facility was clean and organized!"

"Life Storage on Cox Road in Henrico, VA is the best!! I’m taking my things out today after a year and a half of storage, and they look just as good as the day I put them in. It is climate controlled, and pest controlled. Rebecca, the manager, goes well beyond the company’s requirements to make sure your things are safe and secure!"

"Great clean place, Rebecca provides great customer service!!!!"

"Had a delivery issue and the store was able to quickly provide assistance with a wonderful attitude. Both signing up to get a unit and this incident were all a seem-less process and the employees have all been extremely helpful and nice…"

"Stuffs always safe !everyone is friendly facility is clean and all the precautions are taken care during this difficult time"

"Great place, great staff."

"The manager Rebecca was very professional and helpful."

"Well maintained with a helpful staff."

"Excellent customer service"

"I’ve been using them since I went to college 5 years ago and never have had a negative experience! Super clean storage spaces and super friendly staff. Wholeheartedly recommend."

"Rebecca is always friendly and on point for answers and helpful when loading or unloading with door management! Clean, cool on a hot day!, and secure."

"This is the best storage facility in Richmond! Will always use them for my storage needs!"

"Clean! Easy pull up 24 hour access! They also include a truck if you need it for free, just need to let them know in advance if you need it. Also have all of your packing/electronic protection needs with a 20% discount when you open a unit. Can’t beat it!"

"I needed to desperately de clutter my home!!  Life Storage will be a blessing right now for me.  I would highly recommend this location because everything was TOPS! The location is clean, the staff is extremely helpful, knowledgable, and friendly. I cannot wait to start moving stuff into space!!"

"Aaron and Rebecca were very helpful. They made this reservation process smooth and straightforward. Aaron was very knowledgeable and guided me into finding the right storage size via the phone. Rebecca was exceptional with her customer service to finalizing the reservation. Thank you for making something so frustrating as moving, less frustrating!"

"We wanted a storage facility close to I-64 & Gaskins Rd. We looked at a several in the area - but really liked the location and management of Life Storage #863 on Cox Rd. We found it to be clean, well-maintained, and it had convenient parking. The onsite store manager, Rebecca Wilber, was very personable, informative and conducted a helpful familiarization tour for us. The office had a good lock for our unit, which we purchased, and we also bought some plastic furniture covers to protect the items. Very positive experience for our first time renting a storage unit."

"Very clean storage facility! Easy access."

"Great Experience, Rebecca was awesome!"

"Rebecca was the best very professional and friendly"

"Great prices!"

"What a wonderful storage store manager at the LifeStorage 863! We were shown the facilities that are very clean, well lit and have very easy access throughout the building. We highly recommend the staff and facilities."

"Super friendly and helpful staff. The facility and units are nice and clean. There is good accessibility to our unit."

"We were in search of a storage facility and stopped at the Life Storage on Cox Rd. We found it to be clean, well-maintained and with adequate parking. The manager, Ms. Wilber, was personable, informative and conducted a good familiarization tour."

"The facility is always clean and easy to access. Staff is very helpful and friendly."

"Awesome, friendly customer service. And very reasonably priced!"

"This facility and its staff are top notch. The property is clean, well-lit, and easily accessible. The manager, Rebecca, is always pleasant and goes out of her way to be of assistance. Tough to beat this experience!"

"Customer service friendly and professional. Space clean and safe. Great experience ."

"Had my storage space over 2 years and have nothing but positive things to say about the cleanliness, service and support during my rental space at Life Storage 863. Keep up the good work."

"Great place to store clean and friendly"

"I would definitely recommend this facility for your storage needs. It is clean and easily accessible. Rebecca provided excellent customer service. She was patient and answered all of my questions. Units range in good sizes for affordable prices."

"Love that everyone is friendly facility is clean and all the precautions are taken care during this difficult time"

"Thank you????"

"I received excellent customer service from Rebecca. Thank you"

"The Property Manager acted as though she didn't want to be there and differently made me feel like I shouldn't either. Rude to the fullest!!!!!!"

"Very professional and nice.I love the service"

"Very spacious, great management"

"This is a very nice facility. They are very customer focused and address any concern that you may have immediately. Great management. Helped me with tricks to remember my assess codes"

"Great service for a nice clean facility! Rebecca quickly found us a storage unit that met our needs and allowed us to sign up and pay online for convenience!"

"Very easy to store here -- easy access, clean, well lit, and feels safe. Helpful front desk. Highly recommended!"

"This is my 2nd time using this Life Storage location. I chose it the first time because it was temperature-controlled. When I needed another unit, I just didn't see any other companies that had 24 hour access and a gated entryway. I feel really secure going in there. Both times Rebecca, the manager, has been very prompt, professional, and courteous. I would highly recommend this facility."

"Rebecca was very helpful and professional! The facility is clean and nice in a very convenient part of town."

"Purchase experience was excellent. Both customer service representatives were attentive and most efficient."

"The staff is very friendly and helpful Jadon and Rebecca are awesome!"

"Ms Rebecca is amazing !! Great personality and so helpful !!!"

"We had a great experience working with Life storage her on Cox road. So helpful efficient clean and friendly"

"I just recently rented a unit here and everything has been great! The manager, Rebecca, is super helpful and nice and always around to answer any questions. I like that she often peeks her head out of the office to make sure folks are not jamming up the breezeway and it makes me feel safer when I have to go there knowing she is around."

"I normally worked with Rebecca, and she was totally professional and helped in every way I needed."

"Such a positive experience! It’s a big deal to downsize from a big ranch to an apartment and your excellent facility, and in particular, the everpresent awareness, help and friendliness of Rebecca was very impactful. We will always be grateful!!!"

"Appreciate the quick and courteous service provide by Rebecca! The location is great and it’s always clean!"

"Jadon was very friendly, professional and knowledgeable, we decided to go with life storage to store our household needs. Thanks Jadon"

"Rebecca and her staff was fantastic to work with. Very accommodating."

"I really appreciated Rebecca's positive, cheerful attitude. She made the entire transaction simple and easy to understand. Great representative for Life Storage!"

"From moving in to preparing to move out, this has been a great facility. So clean, so accommodating and the staff is great. Would definitely recommend."

"Nice and cool"

"Extremely SATISFIED with storage unit. I had an emergent situation for storage. Rebecca has been completely helpful from the first time I walked in the door. LIFE STORAGE WAS A LIFE SAVER FOR ME..."

"Out of all the businesses (about 25 to 30) that I deliver to on my Fedex Ground Route, the Life Storage at 3501 Cox Road is by far my most pleasant stop. My experience is solely due to the warm, welcoming nature and helpfulness of an employee named Rebecca. I never have less than 30 packages for this storage unit location and she always aids me in unloading in a speedy and efficient manner. Not only does this allow her to get back to the front desk quickly, to help other patrons, but it allows me to get back to my route so I can finish my day in a timely manner. Thank you Rebecca!"

"Couldn’t have asked for a better experience! The perfect sized unit for a very competitive price. Temperature controlled and 8 digit code secured facility. To top it all off I had a wonderful customer service experience from signing up to vacating my unit. Thanks Rebecca!"

"Such a wonderful storage facility . climate controlled units , and the staff is amazing ! Rebecca has been more than helpful , very sweet lady . Ive dealt with units in the past that are just more stressful than helpful .. Couldnt ask for a better unit . highly recommend. Thank you Rebecca & staff !!! ❤"

"Just would like to let everyone know out standing customer service. Rebecca has an awesome personality and she handle our mistake with ease. Thank you Rebecca and i will recommended my company to use Life Storage in the future relocations. Linwood Boudreau"

"Rebecca is very nice and friendly, I went for a tour of the facility and it is very secure, clean and welcoming."

"Rebecca was helpful and patient and kind and a very good listener. The place is super clean, and I'm not typically so easily impressed. I was super-impressed! Never thought I'd enjoy the touring of a storage place so much. We rented a nice, climate-controlled unit; you should too!"

"Becky is such a sweet wonderful woman. Always has a smile"

"Great place and very clean and Rebecca was Excellent!"

"Rebecca at the front desk is really nice and goes through the process thoroughly"