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2000 Bladensburg Rd NEWashington, DC 2001829 Miles Away
Customer Reviews - Life Storage #645, Dumfries
We at Life Storage want to maintain the best storage facilities in Dumfries, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Friendly and helpful service. Tracy got me switched to a larger unit quickly with no hassle. Good prices and clean climate controlled facility with good security. Recommend using if you’re in the area and need somewhere to store extra stuff."
"staff are very friendly, polite, professional. there's a private bathroom available where storage units are after hours, no other storage unit i've rented with has that amenity. rwgular access hours 0600-2200, however, 24-7access available at an additional cost ~ just ask. 3 floors. Thanks! will rent from again!"
"After many years of dealing with storage units in multiple states, Tracey and DJ at Life Storage are truly all stars in their field! I can not recommend them enough for the customer service and great care they provide! Do yourself and your stuff a favor and go talk to them!"
"Really enjoying using this storage unit. It is close to my house and I love that all units are considered ground level as the building is built on a hill. So no need for elevators! I’m downsizing and only need 1 unit going forward and closing out my other unit with Aaron today was quick and painless!"
"With a chaotic move and need to revisit my storage unit after living states away, Tracey kindly and patiently helped me through an otherwise stressful process! Her help was essential to my time crunch and I’m so happy she was there to assist me!"
"Life Storage had been a wonderful experience. During my move this was the easiest part of the process. The management is extremely professional, empathetic, and goes out their way to assist. I didn’t know the Life Storage name until doing business here and now I’m sold.
The facility is very clean, well maintained, well lit, and secure. These were all qualities I appreciate during each visit not to mention the climate controlled protection for my belongings.
Thank you for the service you provide :)"
"It’s always clean and the people that works here are so amazing. They always respond immediately and make sure every body is safe and sound. I will recommend everyone since 2 of my family members already part"
"Tracy was one of the best storage CSR I’ve worked with. Very professional, knowledgeable and great of working with. Thanks Tracy, best service ever. Will always recommend this place and Tracy to everyone. Cheers!"
"This facility is new and very clean, lit and safe. The store manager, Tracey was very professional, knowledgeable of the storage facility and cared about our needs. She showed us multiple spaces so that we were able to choose the right one.. The prices are good if not better than other storage facilities."
"My service was amazing. Alphonso was so knowledgeable and was so kind and courteous. I appreciated his explanation and his assistance. Special thanks to Tracey as well for her assistance over the phone and in person. Great customer service you guys are awesome."
"Tracey was very helpful and took her time to assist us through our the process. She very patient and in the midst of the hiccups but she’s a key player. Thank a lot and will definitely be referring you guys to my friends because of her."
"I rented my storage space a few months ago and I am just now writing this review because I have received excellent customer service from Tracey the store manager there. If you are looking for a clean and professional place to store your belongings, please rent from here. They have great prices and Tracey is super helpful in finding you a space that will fit your needs!"
"So thrilled the first time I rented a 10 x 15 foot unit 1-½ years ago here....
that I rented a 10 x 20 foot unit today. First Class ! Easy to deal with,
super pleasant, wonderful people here. 100% satisfied so far.
Don't hesitate ... New new new facilities Climate controlled was nice too.
Thank You, Richard"
"Anytime I ‘ve had a issue or concern Tracy has been there to help. She is the best. I know If I have A problem I can Call her and she will work with me. Definitely recommend life storage. Ask for Tracy she will take the best care of you and your needs!!"
"This was the easiest part of a stressful move. Molly was super friendly and knowledgeable in helping me decide what storage size I needed. The facility is very clean and it’s easy to access your unit. There are carts to help move your things in and out. But mainly, customer service goes a long way in my book. Thank you Molly for a great experience during this hectic time for me!"
"Wow, I didn't know this strage unit existed thanks to google and Molley greeted me before I even seen her, and she was great at explaining how everything worked. You can really tell she loves the work she does very professional and lively. I've rented from other storage places and Life Storage sold me on how organized they were, rather booking though the internet or coming to the office in person. If you want fair pricing, save facility, cleanliness and assure your belongings will be secured, then you will get it all here. I'm very satisfied with the choice I made."
"I worked with Tracy when I went into LifeStorage and she was really helpful and definitely made sure I knew every aspect of the rental process and she made sure the process was as quick and simple as possible she’s awesome and I definitely recommend you go and talk to her for your storage needs"
"I recently relocated to the area and was looking for a storage facility to store my items short term. Ms. Tracy assisted me with the process and offered excellent customer service! She made the process simple, quick and easy. She answered and addressed all my questions and concerns. The facility is very clean, offers affordable rates and easy access to the building."
"Anthony and Ms. Tammy were AWESOME AND ALWAYS PROFESSIONAL!!! They exceeded above and beyond my expectations. They truly know how to manage and maintain the facilities. This location is always nice and clean when I visited. Courtesy and concern seemed to be a top priority. Yes indeed I would refer anyone in need of a storage to this location."
"This facility is clean, easy to access, and fairly priced compared to the competition. Tracy, the Assistant Manager, is an absolute amazing person to work with. She was knowledgeable, helpful, and patiently worked with me to find the best unit size for my needs. I would highly recommend this facility."
"Love the staffs!!!! I have to say Ms. Tracy and Mr. Anthony is great. i found out that Mr. Anthony has left Life Storage and no longer with them. He was soooo helpful. Always willing to go out of his way to help. He even help me load my sofa to my truck when I was having a hard time. Ms. Tracy is very funny and love talking to her. She will listen to any problems or any happy problems you have. I hope Ms. Tracy stay with them.. I just wanted to thank you both for great service!!!!"
"Very clean property,A+ customer service,Tracey made the experience so pleasant..In the midst of madness of moving ,she was very professional and took her time to explain everything we needed! Tracey is a great example of wonderful customer service! We are so happy we found this place!"
"We stopped by Life Storage late in the day to take a look at the various unit sizes we were interested. Tracey was wonderfully helpful and showed us 3 units within close proximity so we could compare and visualize the sizes directly. The facility itself is modern, clean, climate controlled and has abundant parking and access to the units. I particularly appreciate that there is not an inconvenient large parking gate that we have to code through each time we need to visit the unit, and that there is ample clearance for large vehicles to load and unload.
Upon selecting a unit, Tracey walked us through the whole process of reserving a unit and the rental process. She also provided some lessons she herself had personally learned while renting a storage unit as a customer. Move-in day was seamless. Anthony helped advise on the number of boxes and packing materials we would likely need based on his experience as a mover.
We have been nothing but ecstatic with the service and support from Life Storage (and Tracey and Anthony). I would not hesitate to recommend the facility for anyone interested in affordable, clean, and convenient self storage."
"Anthony was so awesome to work with! Very professional and knowledgeable! He even helped me drop some things off because I had my 18 month old daughter with me! I totally recommend using Life Storage!!"
"Prior to and during the pandemic, Anthony and Tracey have been nothing short of consistent in their customer service and professionalism. They worked with me, given i had to move to California.
I am about to transition to Norfolk, and will utilize Life Storage at the next location.
Thank you sooooo much for taking care of me and my needs! :)"
"I highly recommend the self storage zone I have received the best customer service as well as the convenience of having such a great clean storage area I will be advising my adult children to take it vantage of great prices as well as clean environment."
"Tracey was one of the greatest managers I've worked with. She gave me great customer service and answered all questions I had. Had an awesome experience, will likely use their service again in the future."
"First time renting a storage unit and was not exactly sure what to expect. Anthony and Tracy were great. They answered ALL my questions and made the whole process quick, easy, and so simple. They looked out for my interests and advised me when to start my rental based on my intended start date. The facility was clean, well lit, and secure. Strongly recommend the Dumfries Life Storage facility, especially Anthony and Tracy."
"Since I've moved in, Anthony has been nothing short of amazing. Heck, any of the staff I've worked with have been entertaining and helpful. The units and the building are always spotless. I would rate more than 5 stars if I could and I highly recommend this storage location."
"Anthony helped me the first day. He was very helpful and professional. I had to switch my size to a larger one so I went back the next day. Tracey helped me on second visit. Very sweet with great customer service. The price is unbeatable also. Definitely recommend them!"
"I was very frustrated because I rented the wrong size storage last month and today realized I need it a bigger size. Thinking that I was not able to transfer I went to the Life Storage office as soon I walked in to the office Anthony, the maNager greeted me with a sincerely smile and make me feel like home. He welcomed me with an enthusiastic. He is a world class. He listen to me and resolved my situation. He made some phone calls and went to the system to see what options was best for me. He was very polite, generous, profesional and with an amazing customer service. He went above and beyond for me. His professionalism, passion, and love to serve customers speak for themselves. He really went extra mile and I will forever be grateful with him. I came frustrated to the office and I can tell you that I left 100% satisfied, happy and pleased with his service. Please recognized his hard work to Mr. Anthony. Thank You Mr. Anthony for your amazing service. You Rock Anthony!"
"The service was so friendly. I came in to remove some stuff from my unit early in the morning and had an issue with my key and they were so quick to help me as soon as they opened. We had to move to a smaller unit and they made sure we had a unit right across from our old one so it made moving so easy. Very good customer service and great prices."
"I made my decision to go with LifeStorage because their promotions were unbeatable. Anthony made the experience not only easy and streamlined but he also was very knowledgeable. My son and I really enjoyed talking with him.
"This is a terrific organization. Mr. Anthonys customer service skills are award winning. This establishment always has friendly, accommodating and informative and understanding and patience with all clients. Ive been a customer for several years, always pleased with all interactions and time spent with life storage."
"I had a wonderful experience at Life Storage today. Anthony worked to ensure I had the best storage unit for my current situation, which saved me money. He was knowledge, funny, and held great conversation. Thank you Anthony for making this an enjoyable experience...We all know how moving can be sometimes."
"My wife and I have been very happy with the wonderful service we have received from Life Storage in Dumfries, VA. Anthony and his assistant, Tracey, are professional, friendly, and caring. They always go the extra mile to answer questions, help you solve your storage-related problems, and insure a top-notch experience. We highly recommend them for all your storage needs!"
"Needed a place to store my furniture for about 6 months. They were really helpful and polite in every interaction I had. I setup autopay and never had to worry about anything. Facility is climate controlled and always kept spotless. Highly recommend!"
"I went to check this place out because I am moving soon and need boxes and a unit for my stuff. I spoke with Tracey and it was a really great experience!!!! She was personable and even suggested some wonderful supplies that will make my move super easy! I recommend that you go to this place for any of your storage and moving needs."
"I just signed on with Life Storage today and am very pleased with the facility. Tracey helped get me into the right unit and her service made my experience quick and consise! I am saving alot and getting a much better storing facility so I am happy with the facility thus far!"
"The staff are always friendly and professional. The building is clean, and they are willing to work with you if you fall behind on your storage payments. I feel like my items are safe in Life Storage."
"If you want a nice, clean, temperature controlled facility go here! I am so glad I checked out this place. Tracey and Anthony are awesome and super friendly. I trust having my life belongings here knowing its under such great care. With an already stressful move, Tracey and Anthony made the last step a breeze. I highly recommend this location of Life Storage!!"
"This posting is huge for my conscious sensibilities: a clean storage facility with professional staff members! I certainly applaud this service model - and everyone knows clean and professionalism. It feels wonderful. Overall, my interactions with the office staff, specifically Anthony & Tracey clearly reinforces why I chose to patronize "Life Storage."
Thank you Anthony for your management of this facility! And thank you Tracey for going beyond the service hours on Saturday. Your gracious demeanor informed and wowed! Message to the universe: Professional service & cleanliness is everything!
Alan & Cindy .I."
"Staff has been incredibly helpful and supportive of all matters regarding the storage of my items, my account and the personal aspects of service provided to me. A++++++++. I am sorry to leave but all current and future clients will be taken care of with this great staff. Thank you!"
"I really liked this storage space and company when it was managed under Cube Smart. Since the turnover to Life Storage, the billing process changed. For me, I had automatic payment established monthly and never had to think or worry about the payment. Since Life Storage took over and the automatic billing process was changed, I have had nothing but problems. The new management did not provide notification that they were changing the billing process, which led to my first payment to the new company being late. I went to the web page and paid the bill and set up automatic billing through the web site. For what ever reason, the auto payment did not take effect. This led to my second payment being late. Each time the payment was late, I had to pay the late charge. The first late payment was $10 and the second was $35. Now, it may sound like I am making excuses, but I have perfect credit and have never, ever been late on a payment for anything for the past 39 years. These types of problems seem to point to poor business practices and substandard customer service. My guess is that I am not the only person having this problem. I will be moving my stuff to another storage facility. Already found one for half the price."
"Recently changed from Cube to Life Storage. Tracey provided exceptional customer support & called us personally to make sure we updated our auto pay under the new website to avoid late charges. Tracey shows a true compassion for her job and customers, Thank you so much."
"First, Happy Birthday Michelle! I have only been at this location for a few days, but Michelle, Anthony and company are incredible. All have went out of their way to make my transition smooth and simple even when the computer systems were not making it so for themselves. The customer service is second to none.
As for the unit, the temperature in the climate controlled units is perfect. The unit was clean with ample lighting and easy access. I highly suggest this location for your storage needs."
"My experience from start to finish was exemplary! Mr. Anthony McCray provided a stellar customer service experience. He was professional, astute, accommodating, kind and extremely thorough. Thank you!"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #645, we offer great property security systems and clean, affordable storage units to rent for the residents of Southbridge, Woodlea, Leesylvania State Park, Eagle Pointe, and other neighborhoods in Dumfries, VA. Call us with questions, reserve online, or click here to compare other storage units in Alexandria.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: 12:00 pm - 4:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental