Self Storage Units near Live Oak in San Antonio, TX 78266

"Jeff was super helpful with me and very communicative! He helped me to the fullest extent possible each time I needed something, unfortunately I moved too far to be using this storage unit anymore but if it weren't for that - I would still be here!"

"RENTER / CONSUMER BEWARE!!  THE FOLLOWING LETTER IS AN EXCERPT OF A LETTER SENT TO LS 8/22/2022 WITH NO RESPONSE.     Until this experience, our family had been a long-time customer of LifeStorage while stationed in Tampa, FL. During that time, we had no issues or complaints. Because of that positive experience, we sought out and selected the closest LifeStorage we could do our New Braunfels home. Sadly, our experience with the North San Antonio facility has not been the same. Since our move-in date, we have reported these issues to the site office and the headquarters numerous times, and today, they remain largely unaddressed.   First, we have directly experienced and voiced the following and have attached evidence supporting these issues: 1. The excessive temperature at which LifeStorage kept the 3rd floor (units appeared to be turned off) 2. Sub-par condition of the facilities (holes in outside walls, roof leaking when it rains). 3. Lack of supplies for tenants. Secondly, a 50% rate increase over 16 months is unwarranted and unreasonable, particularly given the following: * April 2021, we leased the unit at $231.   * September 2021, just five months later, the rental rate increased by 11% to $256.   * August 2022, just 12 months after the last increase, the rate increased by 35% to $346.   * At 74%, the year-over-year increases are well over the calculated Consumer Price Index and unsupported. Lastly, we continue to receive a $14 monthly charge for force-placed insurance even after providing proof of insurance. Several months ago, the insurance evidence was emailed, and to date, there is no reversal of the charge nor a waiver.   Two weeks ago during a trip to our unit, the temperature had improved; however, given the experience over the last 16 months, we request the following: 1. That our rate remain unchanged and that LifeStorage, honor the commitment at the $256 rate for the next 12 months, 2. LS addresses the remaining issues for this facility, and 3. Credit our account appropriately for insurance overcharges."

"I would give an 8 if I could - GO JEFF HIGH 5…✋super customer service….this man does an amazing job at his facility. We got there, and we lost our reservation, he fixed it no fuss, so I bought some tape is a great way to help him with sell’s. I did get the 3rd floor it is cheaper, storage size was incredible , and extremely clean, Jeff showed us how to use our lock, but it was super hot & the ac had not been running correctly, but District Manager Sandra and Jeff Facility Manger were swift in taking care of the issue, Jeff saw the struggle sun & heat attacking our move and gave us his water bottles that came out of his lunch, we were so thankful….This property is very secure the security is amazing, had moving carts, elevators that I am not fond of…but I got threw it, outside is clean, inside restrooms you can use WITHOUT worry’s. My daughter at one point locked herself out of the property and Jeff was on point and assisted my daughter back in and she was super happy and she always felt safe. When it was time to move out it was hard, we did check out a small unit, Jeff again super quick to assisting with our need, but we decided it was time to move out. Jeff was quickly adopted into our with our family, he has great attitude and has a personality.. In the end he made our move out incredibly easy one click and done….. once again from MARTINEZ family say’s high 5 JEFF !!!!! If you go here ask for JEFF"

"Wonderful customer service! Jeff made me feel very safe."

"Nice clean safe."

"Just wanted to give kudos that this location made my experience the past 2 years very easy with any and all questions or concerns I had. I will still be staying a storage life member just at a different location closer to home. If your looking for great customer service and easy access for storage then I’d highly recommend this location!"

"Clean, well lighted, helpful staff. Unit manager extremely accommodating."

"Great experience and service, very friendly staff 👍🏽"

"I stopped by to see if I could upgrade my unit. I received great customer service from Jeff. He showed me all of the available units. He took his time and did not rush me. I have been a customer here for several years. I recommend this Lifestorage location for your storage needs."

"This was one of the cleanest and most well-maintained storage facilities I have ever used. Easy access. And one of the employees, Jeff Conley, was super friendly and helpful"

"Clean, easy and Jeff is great."

"Would leave zero stars if possible"

"I don't know why this place has gone downhill in the past year.. I still have things in my car I need to take up to the 2nd floor and I can not without a roller. Two thumbs down."

"I cannot explain the stress this place as caused. First I would like to say that the site is very well kept and clean and bug free. I always paid my bill early because the online website is easy to use. But what I didn't care for is the fact every year the price went up. Not by much but over time it adds up. When I left the premises on 9/18 I was told my money would be returned (I had a already paid for October) It took more calls than I could count to get anyone tell me something other than "someone will call in 24 hours" weeks went by October came and gone I had received 2 checks which where not cashable because they were written in correctly. At this point I'm annoyed so I opened a case with the BBB because i was getting no one finally people started calling but still no complete resolution.I was able to get the prorated amount check fixed after I had to make an extra trip back to the store to return the checks I couldn't use to receive the check I could cash. Now we are in November and I'm still waiting for my month of October rent which after speaking to Jeff for the millionth time "I'm gonna submit it up" okay here we go again.... But now I'm informed "the person who writes and submits the chec"

"Jeff at the front desk is very helpful. The facility was always clean and was very secure."

"Worst customer experience! Store Manager John Conway shouldn’t be in customer service. He has continued to be the most unprofessional person we have dealt with. We pay close to $290 a month for a 10x20 unit that has BEEN WITHOUT A/C for 3-4 months. The ENTIRE 3rd floor has been without A/C since July/August. We have an antique Ethan Allen leather couch (leather is dry now due to no A/C) and many other items that need to be in CLIMATE CONTROLLED setting. No discount on our monthly rate. Anytime the issue is brought to the managers attention he blames everyone but himself. Highly recommend looking at other storage companies in the area."

"We had a great experience with this company. Unfortunately we longer need to store our belongings but if we require a storage space again we will be back. Ask for Jeff"

"I don't leave reviews often, but the horrible customer service and bad experience with this facility prompted me to warn others. I was working with Jeff prior to our out of state move, confirming a unit would be available when my movers arrived. I chose this facility farther from my destination since they were running a 1st month free promotion, and also because they had accessibility for a large moving truck. When the movers did not arrive on their scheduled day, I contacted Jeff to revise the reservation. I made sure to confirm that changing the date of move in would not affect the promotion nor the pricing of the unit. Jeff said he was the "manager" and that we would be all good when the movers arrived to receive the 1st month free at the agreed upon rate. On the day my movers were set to arrive, I went in early to complete the transaction. I was greeted by another employee who claimed not to have a reservation for me. He set me up with a new unit but said they could not honor the free month. I had no other choice but to pay for the unit in full, as my movers were already in route to that address. I had to come out of pocket over $200 when my 1st month should have been free and all I would have been required to pay for would have been the lock and 1 mo of required insurance. I had several conversations with the "manager" Jeff after move-in, to remedy the issue. After many calls and  several weeks later I was just told "no, sorry". We moved out a month and 1 day later and were required to pay $15 to close out the unit. I would not suggest this location as their business practices are shady and their word means nothing."

"If I could, I would give this zero stars. False advertisement. I rented a temperature controlled unit on-line. I found out that the air had been out for a month on this floor, and I was never informed before renting the unit. When I did find out, I was told they were not sure when it was going to be fixed. I was not refunded my money. The area manager, Carmen never returned my calls. I will never rent from this business and good luck to anyone who does."

"Warm and stuffy inside."

"Muy buen lugar para guardar las cosas."

"Had a great time and service. My storage unit is nice and clean."

"Clean storage units. Jeff thoroughly explained and showed rental Storage"

"Jeff us AWESOME! Thanks for all your help!"

"Jeff and Becky were so nice !!!! Wonderful security and thorough explanations of anything I needed to know. Definitely recommend !"

"Great customer service."

"Jeff was a big help and 5 star good customer service! The facility is very clean, organized, & well secured. It was a pleasant experience for my first time renting a storage place. Jeff even came out to bring his umbrella to us since it started raining. I look forward to doing business and knowing my belongings will be taken care of. The facility offers climate control and security. I couldn’t pass up the good deal! Location is good and driving in and out is pretty convenient."

"Super nice guy named Jeff helped me today. Everything was really easy to do. All electronically done paperwork was nice."

"Awesome personal! Very helpful and aware of services. Up front and clear"

"Please have more doorstops and push carts."

"Sarah really helped me out. Great, easy experience!"

"LifeStorage was a great storage rental business for me. From start to finish I knew my belongings were secure and I had all the access I needed when I needed it. The staff here is also quite helpful. Sarah helped phenomenally both in person and over the phone with initial renting process while Jeff attentively assisted me in the closing process. If I ever need storage again, I’m returning to you LifeStorage"

"Stopped in on Saturday. A gentleman in the office named Jeff Conley showed me around and answered all of my questions. I was equally impressed with the storage unit and with Mr. Conley. Stored my first load today. Very professional system with quality representative. Great experience."

"Sarah Parden just amazing service"

"Sarah was amazing!!! Best customer service!"

"Sarah is great and very personable. Setting up was a breeze! Clean place. Feel safe leaving my things here."

"Had a great first experience. Renting a unit online was really easy and fast. I also had great customer experience when Sarah helped me find my unit when I had the wrong number. She walked me through the steps of how it works and I am truly grateful for that."

"Great experience! Life Storage is super clean and customer service is top notch!! Sarah was super helpful and friendly."

"Needed a place to store our stuff while we look for a house and Life Storage has been fantastic! We shopped around a bit and decided on them because prices were great for what we got. Highly recommended!"

"Price fluctuates too much. $79 turns to $120."

"I have used this storage location a number of times. Always clean, always secure. Management is excellent and helpful. When this storage episode is over and the occasion requiring storage occurs, this is where I will return . . ."

"I recently switched over to lifestorage from a public storage unit. The customer service was excellent. Sarah Parden was very warm and helpful. She was also "down to earth" and didn't mind laughing and having a conversation. Thank you for giving me a good experience."

"Sarah Parden was very welcoming and very friendly. Extremely helpful. Glad I’m renting here! Highly recommend"

"Just wrapped up working with Sarah (with an “H”) and she was GREAT! Explained the process throughly and knowledgeably, answered all my silly questions, and gave a tour of different storage types (which totally helped). Walked out with my codes, keys and smile! #greatcustomerservice #cleanfacility"

"Triple entry security and cameras at all entrances. Climate controlled too."