Self Storage Facility near Timberwood Park in San Antonio, TX 78258

"Nice Sarah, polite, and friendly. God bless you !!"

"Wonderful place and great employees!"

"Liz was very courteous in talking care of our storage needs."

"Sarah always goes out her way to help as much as she's able to. Thank you"

"Have been storing at this location for a couple of years and Sarah is the absolute best. Always friendly and willing to help. Stopped by to buy some merchandise and she hooked me up with a great discount."

"Sara was very helpful, thank"

"Thank you Sarah!!"

"The customer service was great!! Sarah really help me through the process of getting a unit. Thank you so much."

"Excellent customer service, communicative and professional."

"I cannot remember the male attendant's name but he provided awesome customer service!"

"This is a very clean and well kept facility. The staff is always more than helpful and professional. Mrs. Sarah Hernandez was a joy to work with. She was extremely knowledgeable about the units and policies. She kept a smile even though I asked a million questions. Thank you Mrs. Hernandez for making this a smooth and easy process. Keep that beautiful smile and wonderful personality!!!!"

"Great customer service. Aidan made a stressful moving day much easier."

"Dealt with Kat and Aiden who were very friendly and knowledgeable"

"Kat and Aidan were very nice and knowledgeable of site. They helped with any problems or questions we had."

"Got me in out & low prices. Real professional."

"First time visiting this place to check out a rental and wow, I was impressed by the manager, Kat. She was very helpful and courteous and professional. The space and the grounds were well maintained. I was happy I rented the space. Definitely would recommend this place."

"First time needing a storage solution and Life Storage made the process both easy and simple. Then renewal time came for the next month and apparently there was some sort of problem turning on my auto pay Settings. However reached out to Kat at the 281 office and she very quickly guided me through the process, removed the extra fee that was charged, and once again made the process very simple. Well done Kat and team!"

"1.After I was with them - well established waited 2 yrs then they started raising and raising and raising my rate until I’m going to have to find another storage place. 2. They have had break ins (even though they say they are secure) and didn’t advise me of them, i found out when i started talking with someone moving their stuff out because they had been broken into (he wasn’t the only one) 3. I pay over $2000 a year now least they can do is make improvements A. No trash cans available -everybody has trash they need to throw away B. The transport dolly’s are a joke. Can’t hardly transport anything they are so small and cheap. C. For a while there the walk through gate was broken allowing anyone to just walk in. So sum it up, there isn’t enough improvements to justify raising my rent 53% and some of that was pre-Covid."

"Staff were friendly and informative, and the property was clean"

"Great customer service, quick and easy process and very friendly staff."

"Had to move and store some items for a few weeks. The desk person was very helpful and helped me figure out which was the right unit for my needs. At the end, I only had to pay just a few dollars for an entire month since the first month was free. Definitely this location is great. The location is very convenient and there is rarely too many people. Highly recommend it."

"My fiancé and I have been a client for about 8 months. The facility is always locked when I access my unit and the grounds are kept clean. They offer auto pay which is great because we can set and forget."

"Had to move and store some items for a few weeks. The desk person was very helpful and helped me figure out which was the right unit for my needs. At the end, I only had to pay just a few dollars for an entire month since the first month was free. Definitely this location is great. The location is very convenient  and there is rarely too many people. Highly recommend it."

"great overall !!"

"Excellent.."

"Everything was great but the price kept going up."

"Great service!"

"These reviews have got to be fake. This company is the absolute worst! Talk about your typical megastore forcing local mom & pops to close their doors, & creating a monopoly. These guys don’t even have a dedicated corporate office to call. They’ll say they do but the #’s they have listed simply reroutes you back to the storage facility nearest you."

"Great and great service"

"Do not use this location or any locations of this company they have no compassion or grace in dealing with an estate of a deceased family member I've been dealing with them for approximately five months now and their major concern is getting paid for the late fees and threatening to send the unit to auction or donate it to charity.  I've been in contact with them every two weeks throughout the probate process which has been extended due to Covid in the slow proceedings in the courts. We currently waiting for funds to be put into the estate account so we can pay the past due storage but they are unwilling to work with us and cooperate in this time of hardship. I even offered to pay out of pocket for the rental fees if they would work with us in the late fees. All we get in return is that is not our policy. There is no way to contact the corporate office to get any other further resolution"

"Great service and great atmosphere! Highly recommend!! Everyone in the office is supper sweet and helpful!!"

"I recently moved from Arizona, and had to get a storage unit to store some extra furniture, and I decided to go with Life Storage based on google reviews. I just want to say the young lady at the front desk was AMAZING! I believe her name was Delinda. I spoke to her over the phone, and when I got there she was just as pleasant in person! She took time out of her busy day to show me some units and help me pick the best one for me. Great customer service, and I would absolutely recommend this storage facility to anyone else who's looking."

"This storage facility has to be the best I've ever been to. The grounds and office are very clean compared to most, and the customer service is incomparable. Dylinda at the front desk was extremely helpful and knowledgable. Great customer service and very helpful. 10/10 recommendation."

"Dylinda was very friendly and helpful, the site was also very clean!"

"Couldn't find an outlet to charge my phone...but meh good storage company"

"The staff is very kind especially Sara. The website never recognized my information so I was never able to pay online and my rate kept climbing (from $35 to $55), but my stuff was kept secure for about 2 and a half years so I cannot complain too much."

"Sara is awesome."

"This place was so amazing and the front desk receptionist (dylinda) was so helpful and nice this was my first time getting a storage unit and she made it completely stress free !!! 10/10 would recommend"

"I love this place"

"I have rented 2 spaces from Life Storage, and these are lovely people and It has a great location! Sarah and Jason are so inviting and go out of their way to help with your needs. Highly recommend renting here, and their prices are fair."

"Awesome customer service from Sarah today! We just moved here from California and immediately noticed the hospitality she applied to our experience!"

"Had a great experience with Sarah today! We were in and out and she was so sweet!"

"Just the best"

"Dylinda was very friendly and so willing to help! Made me smile in a stressful situation. Thank you so much!!"

"Came in and spoke with 2 very sweet young ladies. Great customer service! Will definitely be doing business here again. 5 stars for sure."

"Staff are very friendly and so helpful."

"Wonderful and caring staff! Sara was amazing, knowledgeable and helpful! 10/10 would recommend."

"Sara was amazing! Great staff!"

"My Fiance and I just recently moved to the area and really had no idea what we were looking for, the property was very well kept and the Manager Sara answered all of our questions and showed us many different sizes making sure we had Exaclty what we needed. Deffinelty recommend this location to others! Great prices as well."

"Outstanding service! Relocated from Florida and needed a storage immediately with a very specific location on the property to accommodate the moving company and they made all types of accommodations to ensure that I had all the resources needed. Definitely recommend!"

"Awesome service...safe location...friendly helpful staff ... good prices"

"Awesome prices and the best part about it was Paul! Couldnt have asked for a better guy to go to"

"The manager, Sara, was wonderful! I was very pleased with the service I rec'd from her! :)"

"I've never used a storage unit before and wasn't sure what to expect when I came to Life Storage on US 281 North. But who I found was Sarah and Beckywho were so helpful and friendly in helping me choose the right storage unit fo my needs without trying to up sell me or pressure me in any way. They patiently answered all of my questions in a professional and courteous manner and were very helpful. The facility has a wide range of size units offerin both climate controlled units and non climate controlled ones to choose from. This makes finding the right storage unit much easier to choose and one less thing in my life to worry about as does the great prices and autopsy feature! The security features and cameras everywhere makes me feel very secure about storing my belongings here, which along with the outstanding service, I can highly recommend this business. Thanks Sarah, Beckywho and all of the employees here who makes this a business that it's easy to give  to."

"Great service. Thank you!"

"Sara is the best . Couldn't be happier with her customer service skills very pleasant to talk too. If I could give more star's I would !!!!"

"DO NOT USE THIS PLACE.  We secured our unit on a Thursday with intentions of moving our stuff in on a Saturday.  We were told that our unit would be unlocked and swept.  We arrived Saturday to find the lock still on.  We check with the front office and they were "closed for lunch" and not returning for an hour.  Our $200 an hour movers were forced to take a long break break while we tried to hunt down someone to unlock our unit.  30 min later someone shoes up and apologizes.  That's my first issue.  My second and biggest issue is that Danny (some kind of regional manager) has been the most unresponsive party in this ordeal and refuses to right the wrong.  We've asked for an extra free month but continues to find a way to weasel out of it.  Find another storage facility."

"Sara, the manager is always so helpful and professional. I accidentally lock my self out of our unit and she was quick to assist. Thank you Sara! You saved my day!"

"Have been a customer for several years. The staff is incredibly helpful. When I lodged a complaint the actual owner reached out to me via email and helped resolve the situation. Customer for life after that!"

"They recommend "only the big stuff movers" by far the best advice I have ever gotten. They were great and made it a breeze. This storage place has the best movers and they keep it a secret lol"

"Very helpful staff and very clean. I will definitely be recommending this location. =M=M=M=M=M"

"Had a great experience storing my entire apartment within one of their 5x10 storage units. There were no issues in the 8 months my stuff was there. Friendly staff that were very helpful with moving in and out of the unit. They even offered truck rental for the moves. Definitely recommend!"

"Life Storage will definitely fit your needs. Their staff is extremely helpful and made sure not to overcharge for unused services when it came time to move out. Their facilities are very clean and the grounds are very well kept. I recommend their services! Thank you Sara Corgan, you provided excellent customer service!"

"I have been a customer for 8 years and have nothing but great things to say about this location. Sarah has been hands on for the last 2 years, answering any and all questions and treating me as part of the family. Thanks Sarah and thanks life storage."

"Very friendly and helpful staff. Was able to answer any and all questions I had. Definitely telling my family and friends about this location."

"Sara is the reason Ive continued to stay at the storage unit. Shes the best person I have ever experienced in my life when dealing with renting a unit. Amazing customer service. Thank you for all that you do. The day she leaves is the day I leave."

"Great customer service. Thanks Sara!"

"Super friendly and great price. Sara at the front Office is super helpful and welcoming."

"Staff here is awesome! Sara and Paul have been more than accommodating during my move and I couldnt have asked for a better experience"

"Very helpful staff, generous and informative."

"The storage was very clean and well kept."

"You meet all my expectations!"

"Professionals"

"Excelente "

"I still renting, just muve to small United "

"Your staff is AMAZING at 281N Location. IT IS MORE THAN JUST BEING KIND AND CURTIOUS. SARAH the manager knows how to build a relationship! I HAVE NEVER EVEN MET HER PERSONNALY!!!"

"The employee was very pleasant to work with and helpful in all matters"

"Great customer service, went above and beyond to help!!"

"Sarah was very professional and knowledgeable!"

"Very professional & helpful manager"

" I think Life Storage is great, people are friendly and professioal"

"Sarah was such a young person that I figured she would be inexperienced and not do the best job for me. BOY WAS I WRONG!!!!! She is smart , knowledgeable, conscientious, organized, thorough, and has a strong work ethic!! All of this without sacrificing great PR skills! She will only move up in life as a manager capable of bigger and bigger responsibility in bigger places--if that is what she wants. I see her as a CEO of a company in 20 years You have a gifted employee!!"

"Such a great experience. I get personalized attention.. A real wow. "

"Good job!"

"While I was deployed, the staff really took care of me and made me feel like my storage facility was taken care of and that I could trust them. Payments were easy. Great staff. "

"John was particularly helpful in person and on the phone. I had only one contact with Lisa, on the phone, and she was very Pleasant and efficient"