Self Storage Facility near Far West Side in San Antonio, TX 78253

"Absolutely great service they inform you of everything you need to know before hand."

"Great staff, super friendly! Extremely clean and affordable."

"After a grueling moving day, I asked a service worker to change my reservation to a 1st floor space. He helped me get set-up with a new contract and assured me that I would still get my 1-month free credit transferred to the new reservation. However, 1-month later I was still fully charged and the deal does not apply to my reservation after all. When calling to request a credit, they refused to honor the deal. I understand trying to profit off convenience, but still this was some poor customer service."

"Quick start up with a new storage space thanks to the help of Tonya. She was terrific!"

"Denise was absolutely helpful and attentive to my needs!! Definitely a wonderful place to keep your personal belongings safe"

"The staff was nice and the service for signing up was good. The only complaint is the carts. It's difficult trying to arrange the right time to go and take things to storage when the hours in the office aren't the same as when you can go to storage. If the office is closed you have to walk all your things to the unit, that's a lot of work, especially in these hot days. Also, the ladies go to lunch which is another time you can't use the carts. Please make the carts available for us to use anytime we go to the storage. Please!!!!!!"

"Front staff is absolutely amazing. For being one person, she was so helpful and kind! Very welcoming and informative for someone who’s never rented before. The area is nice & calm. The storage area is quiet and clean, very comforting."

"Tanya was a big help and was great"

"I'm very happy that I went with Life Storage. Customer service over the phone was great and was even better in person with Denise. The facility is very clean and well lit. Highly recommend."

"Very nice facility and friendly staff. Pam provided us with friendly service and helped us answer all the questions we had. 😊"

"Pam the manager on duty was great in helping me get my unit started. She was patient and kind."

"The moving experience was very friendly and easy! I moved one unit from another life storage location to this location on portranco and the team answered all of my questions, helped reassure me of the right unit for my needs and just overall was very helpful and welcoming. Glad to continue my 3yrs of being a life storage customer. Thank you to Cameron, Sergio, and Denise!"

"Sergio and Denise. Effective and efficient. Great job."

"It was so awesome to meet up with Denise today and rent a storage space. She was super helpful and was a pleasure to do business with - highly recommend!"

"I loved the place it’s very cleaned. The only thing that I don’t like and I am very upset and disappointed with Denise Castilleja. The day we rented the storage I am at work and my brother in law help me out to rent the place. We explained to them his reserving it for me but I’m the one who’s renting the space and I’m the one who’s paying the monthly payment. The next day I signed and we set up the payment to be deducted Every month in my account. Today Nov. 3rd and it’s raining. I am bringing the rest of my belongings to the storage. I went to the front desk and gave my ID to borrow the cart to use it. Denise did not let me use the cart and she told me she can’t allow me to use the cart without my brother in law and I explained to her it’s my storage/ my belongings and I’m the one who’s renting and paying the space every month. She should at least consider and allow me to use the cart knowing it’s raining since My name and my bank card is on the system. It is ridiculous that I have to carry one by one too the second floor and cannot even hold the elevator open that long. I hope next time at least consider some people paying the place to have an access for the cart. Very disappointed"

"I will definitely recommend life storage. Denise has been extremely knowledgeable, helpful and patient with me. A++++ Service smooth and efficient. The units are extremely clean and very affordable."

"Life Storage has been a saving grace to our family during our move. We knew our stuff was stored, and secured under surveillance the entire time. Thank you to the friendly staff as well!"

"I rented a climate controlled unit. It was always hot and my items had water damage and mold after only renting for 2 months. I was on auto pay and when their system glitched and didn't draft from my account they tried to charge me a late fee of somewhere in the neighborhood of $100. The manager said she would work with me and only charge me half a late fee. Eventually she agreed not to charge the fee. I wish I rented somewhere else."

"Denise Castilleja is GREAT!! Customer service is GREAT!! Pleasure doing business with her and Life Storage!!"

"Rueben at Life Storage is hands down the BEST!!! Extremely understanding and accommodating! If you need a storage make sure to specifically ask for Rueben, he is the man to go to!"

"My experience was great!! Service was fast and efficient! I’m glad we decided to rent here."

"I visited this storage unit w/my daughter. It is a little pricey from what I recall paying BUT that was way back in the day. I can say that it's WELL WORTH IT, tho. It was an inside unit, very pristine, carts to push your stuff, clean elevator - just nice and I'd pay that price! 😏"

"I wish I could provide negative stars. I was called today regarding our climate controlled facility that now has water damage and damaged items. We were offered nothing, but boxes and to move facilities. Nope, not a free month, help moving items, or a sincere apology. The manger stated she was "trying to help us out." I believe in customer service and this location failed miserably. How does a new facility have water damage???"

"Denise provided outstanding service and exceptional customer experience. She was so professional and polite during my visit. Absolutely great experience and customer treatment. Thank you Denise Castilleja."

"Great experience overall. Associate was very professional and helpful!"

"My experience with Life Storage was an exceptional one and Denise Castilleja had a lot to do with that. Great customer service and overall smooth process with no issues. If I ever need a storage facility in the future my choice will be a no brainer. Peter"

"Promptly followed up with me to see if I had any additional questions. I was able to stop by after making a reservation online to view the units. Staff was friendly and the rental process was smooth and quick."

"Great Service! Nice and friendly."

"Thank you Becky for making my time here worth having."

"Great location, standards, prices and the utmost professionalism from associates D. Castilleja and B. Apodaca. My rental storage unit was available even at late hours and supplies were always available in office. Considering getting smaller storage unit for seasonal household goods."

"Initially planned on using Life Storage at the 10k block of Portanco. Made a reservation and called ahead to make sure everything was good. Some young lady answered the, she wasn't rude but she just had no idea what customer service was. That was a huge turnoff so I went to the one at the 12k block of Portanco and the customer service and attention to detail was a night/day comparison. Denise and Becky were more than professional, they were extremely helpful and broke down the contracts piece by piece. No surprise charges, no pressure tactics. Superbly clean and super secure. Glad my first time ever using a storage facility went this well. If I ever use another Densie and Becky set the bar high! I'm destined to be disappointed if I don't use them again!"

"Awesome"

"Great customer service, good pricing on my units and clean! I would recommend this Facility to do one"

"Denise provided great customer service. Friendly and knowledgeable, helped me find the most convenient storage space for the best price in minutes."

"Becky provided me the top notch customer care. Def will recommend this for family and friends."

"The lady at the desk who helped us was very professional and friendly."

"I am guessing that Life Storage isnt able to get their own truthful reviews. From what Ive noticed(based on other locations) the female manager receives the same fake reviews from friends and family members. Its a shame that there are not many truthful reviews to go by."

"Great service From Manager"

"The manager with glasses and red hair like the widow from Avengers here is amazing. Handles herself very calmly with difficult customers. Seen first hand same day I got my storage. Keep up the great work."

"Becky is Awesome and the very definition of customer service . She made the experience friendly and enjoyable. Thank you !-P.R."

"The service I was provided at this location was excellent. I was able to secure a storage unit the first day they opened their new facility, even before the office was full set up/decorated. The convenience of having this storage facility so close has been a blessing! I highly recommend!"

"Great customer service ! Great location ! I will definitely recommend ask for Ruben ."

"They are a joke, save yourself. We had our items in one of the units for a month and when we took our stuff out half the boxes were soaking wet. We lost our Mattress, TVs, some clothes and dressers because they had black mold in them. Apparently when it rained water went into our corner unit. We called the guy that signed us up and his words were "you signed your life away when you signed the contract agreement". Thousands of dollars down the drain. Save yourself and go somewhere else. We even have a video where it shows the wall even being wet come down the ceiling. But means nothing to them."

"Staff was courteous, the facility is clean and very convenient."