Self Storage Units near Far West Side in San Antonio, TX 78245

"Alice was absolutely awesome. Great service!"

"The letter is in reference to The Life Storage Manager Claudia. Ms. Claudia has been the consummate professional from day one. She has shown me Respect, Empathy, Honor, and Consistency. I have the greatest amount of Gratitude for the way she has consistently treated me. I have maintained a storage at this location for the past ten years and she is the reason why. She is an Outstanding representative of the Life Storage core values. I wish her great success in her future with Life Storage. Thank You Jesse L Banda"

"I was told my unit was broken into along with multiple others within the same building. All our locks were cut. This is the second maybe even third incident this facility has had in the last several months and yet they continue to do little to nothing for their customers inconvenience. They refuse to offer free lock replacements or pro rated amounts for early move outs in the event you have a break in and want to move facilities before your payment due dates. So youre stuck paying for an at risk unit for the entire month. They will still charge a full amount and make no exceptions. They trap you in. They claim they cant take locks “out of inventory” to replace the ones that were broken during the break-in and make it the customers responsibility to replace. They give you half off for a new lock and still charge you for basically getting your unit broken into.…….. I was told they offer free “cheap” locks that are even easier to break into and that they aren’t recommended. otherwise you have to pay to re secure your unit again. Its wild to me they offer no courtesy services at all and put the entire burden on thier customers when this location is notorious for theft, vandalism and constant break ins. A good way to ensure customers never return….. Management is also anything but apologetic as I’m sure they deal with this type of incident all the time. They simply do not care and can be pretty condescending when handling these issues. A very unpleasant experience after over a year of renting from here and now I can not wait to move out and stop giving this company my money for nothing in return but more problems and stress. Do not rent from this location. Find a better company unless you enjoy being a victim of burglary and theft."

"Claudia Is super helpful and kind"

"The two people that help me there today were so helpful they should be commended for their service jeff and the lady that couldn't remember her name was so nice great group of people"

"Upon making my reservation and moving my stuff in, everything went great. Then a couple months later, my unit and others got broken into - I was never told that certain locks were better than others and I wasn't given any free service to make up for the stress I experienced. I tried to contact the store the moment I heard want happened, the office was closed and the emergency line wasn't helpful. I plan on moving my stuff out shortly."

"Ursula helped me on only her 2nd day on the job and she was fantastic! - Kevin"

"Very Helpful and considerate."

"Made payment and was told unit would be unlock and would be able to access unit. Went the next day Sunday, could not get in gate. Called customer service and after an hour was to here is ur reference number, u will have to wait 24 hours to get call back, and it was not their fault I did not have access! Wow, and called police non emergency # because I do not have access to my property, and was told this is a civil dispute. Basically we have no rights as a renter and have to take what we get and facility can do whatever they want and the Renee has no rights! Thanks for ur professionalism! That was ment to be sarcastic. Doris and Catherine could not help and basically sucks to be u. Very disappointed in your faculty and will not use u ever again! I did not ask for my original facility to be bought out, my unit price was raised right of li the bat, and I am basically a means for money and that is it! I know u don’t care about this issue, and I am just letting you know how much your company has no regards for customers and does not care about anyone but the facility! What a shame! I hope u have a great day and are happy to be with such a horrible and uncaring company!"

"Claudia was very helpful, and was able to get all my storage needs met at a good affordable price."

"Tanya was great she needs to stay permanently over here on marbach. Communication skills we great. She rocks."

"Don't store your trailers here. Travel trail has been broke into 3 time in the last couple of years. This time, at least 4 trailers broken into. Mine had 2 windows and main entry door broke. $5000 in damage. Last time 4 trailers stolen. Perps actually rammed the main gate, but no alarms going off and no police notified? Where is the secure facility that I am paying for? All they do is raise my rate for storage in a unsecured facility along with my insurance premium going up. Manager Claudia is so unprofessional and needs to be fired. No empathy for me getting my personal property destroyed and stolen. Her call to me was they had a break in and I needed to check my trailer. Why can't you just tell me my trailer was vandalized? I immediately hooked my trailer up and removed from property. Got my vacate letter from her with no apology, I hope they prorate and refund my storage fee for the rest of month. Ya right. If you value your personal property, DO NOT USE THIS FACILITY. If I could sue them for not having the proper security promised in the contract, I would. Anyone know a good lawyer?"

"Maddy was very knowledgeable, which made the process easy and convenient for me! I would definitely recommend this location."

"Claudia is very professional & courteous!!!!"

"Great staff, nice facility, reasonable prices."

"Nice clean place"

"Worst place ever don’t go! The manager is extremely rude."

"Process was fast and simple and the manager was very easy to work with."

"Claudia is very knowledgeable about the services here at life storage! I would recommend her to anyone who is looking to obtain services. She was able to assist me in viewing the storage facility with ease and gave great suggestions on how to pack your home."

"Went to pick up a donated item. Pretty nice facility. I had no interaction with any staff, so can't comment about that. Alleyways were like a rollercoaster."

"LIZ was awesome great service highly recommend"

"Working with Claudia was wonderful! She was so resourceful & helpful."

"I had a great awesome experience with Claudia . She goes that extra mile for her customers l haven’t had a person so helpful like her lately.god bless you Claudia !"

"Great and friendly service. Very helpful."

"Excellent customer service from Claudia. She was very helpful on helping us pick the right storage size for our belongings and the best deal they had."

"Not good They raise the rent to much"

"Sierra at the 10260 marbach location was extremely polite and helpful and guided me the entire process! She helped me find the perfect storage that fits my needs and made sure I got the best price! Will definitely use life storage again!"

"Great people very helpful"

"Awesome service, highly recommend. Sierra was super helpful. A+ service."

"Thank you Claudia! I park my work vehicle here and the gate was not opening at 6am, luckily Claudia responded in a timely manner and had the gate open by 7 30am, i was able to make my deliveries on-time instead of it being a costly day for me, happy camper!"

"Our travel trailer was stolen from this location after having been parked there for less than a week. Poor security if you’re looking to park anything of value."

"Great storage place to keep your stuff safe. Been here 2 years and recently transferred over to a smaller unit at a great price. My experience has been great here so far so good and my transfer was a easy move and with the help of Sierra a staff member here at life storag things went even smoother. She was so friendly and very informative answered all my questions and concerns about my transfer even went the extra mile to show me the unit. Sierra always greets you with a smile and a friendly hand wave. So thank you Sierra and thank you life storage for keeping my stuff safe..."

"Claudia is awesome! We got there Sunday and received us with open arms. Very professional and knows how to treat customers."

"Sierra was very and professional in helpful transferring my space."

"Sara was pleasant and helpful."

"Good storage, Air Conditioned units available, good staff."

"Went by earlier this week to possibly get a unit as I had spoken earlier to an itiul and we'll to my surprise when I walk thru the door her flippin phone seems to be the customer cuz I dont think she even noticed me walk in!!! I walked right out without making a beep and well storage mart around the block does seem to be attentive to their customers so I put my money where it makes me feel valued! :D"

"Claudia was great at giving me all the info I needed to make an informed decision on what type of storage and took me to look at the unit."

"Book it online you will save!!"

"Great place. I needed parking for my truck..Nicole was extraordinary..She went the extra miles.. measuring the length and width of my vehicle, to ensure that the truck would fit..She is really special, and seem to genuinely care about her customers.. Thanks Nicole"

"Claudia was so helpful and answered all my questions. Definitely enjoyed my visit."

"Very helpful and honest! Would recommend this facility to anyone looking for storage."

"Awesome customer service, choice of what I may require, thank you Claudia."

"Awesome service quick and easy"

"Everything I needed, great prices id use again."

"Great customer service from Claudia."

"Very friendly"

"Muy buenos y lo y que la gente es muy buenos"

"I got my travel trailer stolen !! Cameras dont work in the back. Not recommended to park your property!! Staff is good. Just needs more security and Strict strict rules."

"This is my first ever review but I felt the need to give one because in a world where people just check the block it is very refreshing to find an employee that is willing to go above and beyond. mrs margret is absolutely the nicest and friendliest person you will meet. I rented a unit here about 2 or 3 months ago and evey time I return she is so helpful, friendly and knowledgeable. I recently got a divorce and had to rent another unit and when I called to check availability she was emphatic and gave me an air hug ( corona) and I appreciate that its not just custom service she provides she provides a customer experience that makes know that your stored items will be safe"

"Great service and was fast but very helpful"

"Life storage is great when having to store my items. Space is great and staff is always friendly. Only suggestion would be two different payments dates a month. It would be great to have that option."

"Rented a storage today and the young lady who helped us was more than just helpful. Definitely went above and beyond to make sure everything went smoothly."

"Very helpful and to the point"

"Easy move in just added my 3rd unit. Margaret is wonderful! Will recommend this location to friends."

"Mrs . Margaret always has taken care of me I have been a customer for about a year great area and very respectful staff"

"Excellent service"

"Excellent service Margaret is always there to great you with a smile"

"Awesome Customer service. Margaret was so helpful!"

"Awesome"

"Far exceeded our expectations in every way."

"Very friendly"

"Excellent customer service"

"Great place for storing your belongings. The best this place has to offer is the amazing Claudia! I've been there for roughly 5 years and she's always there for you, with a smile."

"Claudia provided great customer service! She was attentive to my storage needs and assisted me in deciding the exact size of storage I needed. She provided follow up phone calls to verify their service was continually meeting expectations. Moving is stressful in general, thank you Claudia for taking some of that stress from my family!"

"They have a great staff at this location. Claudia and Margaret have always been courteous and helpful. Claudia even helped me with a canopy I was struggling to set up on a hot August afternoon. Ive rented for almost 5 years and have never had any trouble except for rat droppings on the floor. No damage was done to my items. Because of the demand for units, the prices are a little higher than other locations. I recently moved into a smaller unit and the transition was quick and easy. I will rent here until I no longer need a storage unit."

"Great employees, prices are ok."

"Thank you Claudia for making our lease transaction quick and seem less. We appreciate your thoroughness and pleasant attitude."

"Great and very friendly"

"I'm Extremely satisfied with my visit today! = Claudia was very helpful, very nice, and a joy to chat with while working on getting my unit. She was also patient with my indecisiveness, which drives even my own family crazy. The facilities are really nice, it's in a very safe location, and I love knowing they took all the precautions to prevent flooding. There's also camera's everywhere and the gate code is different for each person. I feel my things are safe and secure in my climate controlled unit. >p"

"I use life storage to store all my extra teaching supplies that Im not currently using and to store everything during the summer...I recently had to do a transfer to a larger space because Ive gained so much stuff throughout the year and the transfer process was so easy! And they made every effort to make sure my new space as close to my previous space as possible!"

"Great service. Good people"

"John was so nice , prices are great , units are great definitely recommend life storage over public storage"

"Fast and friendly service, Thank you claudia for you help!"

"Safe and convenient!"

"Nope that great."

"Claudia is very helpful and friendly. She needs s raise."

"Professional, helpful staff."

"John was very helpful, he had all the paperwork ready to go when I showed up. I was in and out of the office within 30 minutes."

"Claudia was great no complaints"

"Thank you!"

"I appreciate your company's attentiveness to their customers .??"

"Best choice I made"

"John is a very considerate man and he takes his time to notify me about my account "

"terrific experience-great management"

"Price was great and easy to rent "

"I was very pleased with the staff and they price. I will be back. "

"I feel like I am part of a family. The store and staff always consider my well being and are very kind and considerate. I can't ask for more while they take care of my things. They make me feel like family. In this day and age we are living in, that to me, is priceless!! Don't change a thing. In fact, maybe other stores should model my store. "

"Really enjoyed my experience. Everything went well and smooth. "

"It was an amazing experience I would most definitely recommend and be back to this location if I ever needed the services again, thank you "

"Claudia. She a perfect fit for this business. Very professional and the kindest person you can every meet. And the other staff good people as well. Thank you! "

"Everything was good."

"Great environment and customer care thanks"

"I'm still with your company just changed locations."

"Claudia did an excellent job !! "

"Claudia is phenomenal.."

"Loved the use of the truck. We have stored with others before, but we have never had such exceptional service. Thank you, your customer service has made us lifetime customer."

"I loved the Manager to the location off of Marbach (Close to Pue Rd.) San Antonio. She made sure I received a truck even though they were booked. She also helped me with the best priced unit for the amount of time I needed it for. Thank you. "

"very customer oriented and friendly"

"Answered all my questions- Employee was very helpful & courteous"

"Excellent service and well attentive staff. "

"Uncle Bob's is perfect for what I needed. The property is well maintained and the employees are polite and professional. Overall great storage facility."

"The personnel were very friendly and professional. They knew their job and were very helpful. I was very satisfied with my unit ans overall experience with Uncle Bob's [Life Storage]. I would definitely recommend and use your services again. Thank you"

"Great customer service agents."

"More helpful than I thought they would be and got a discount. "

"I would use you all again if I have storeage needs. "

"Just simply loved it! Will consider again for a next time!"

"great customer service and very, very helpful"

"Thanks for being there."

"Very clean and well maintained"

"Everything I need was hands on hands it was an amazing experience well organized "

"no complaints here...excellent"

" expensive"

"Good job love the manager there"

"Good job"

"The man behind the counter is truely a professional at his job and no complaints can be said"

"Claudia at my store is awesome!"

"easy access good people"

"At the location on Marbach, closest to 1604 is where I have my storage. The girl Claudia is always there and so nice and helpful. Even when I have not been so timely with my payments, always willing to make arrangements. She has great customer service and always very polite!"

"it is a great place"

"I was irritated with all the extra fees at the last minute, and that I was told the process would take 30 mins but was stuck there over an hour. I felt this was unnecessary. "

"The staff is always friendly. You guys run a great business and hire great people. "

"Claudia is a jewel. Dont lose her. Her cistomer service is beyond excellent. helps even when to not help would be totally reasonable. Goes the mile and a then a half."

"The only thing that could have been done differently was to have a second person on the property. "

"Didn't take long and I was in a rush that day"

"Easy, Affordable, Helpful and Kind staff"

"My first storage experience is better than expected. I am pleased with all the cameras and security."

"It would be nice to have a 24 hour excess. "

"I have had bad past experiences at other storage units and Uncle Bob's Storage definitely changed that for me. I will always go back and refer friends and family. They were courteous in some situations about my payment. If it wasn't for a friendly reminder phone call I would have been late but they went above and beyond to reach out to me to let me know my payment hasn't been made due to a new debit card. So I thank them for that. "

"You are a wonderful company, not only do you keep a clean and safe environment but also keep climate controlled units as well! This, is wonderful! I appreciate all. Keep up the good work!"

"Everything was quick and simple, great attitude and very knowledgeable. can not get better serice."