Customer Reviews - Life Storage #193, Webster
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We at Life Storage want to maintain the best storage facilities in Webster, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Webster (#193)
4.69 out of 5
based on 35 of our most recent Reviews
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- Arnold from League City, TX
5.0 out of 5
"Don't know about the company, but this site and manager is wonderful."
May 02, 2019
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- Richard from Dickinson, TX
4.8 out of 5
"Every thing was good and what a person would expect to be."
March 23, 2018
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5.0 out of 5
"Clerk was very quick to complete process of r3nting. We have had unit here in past and we’re very happy "
January 18, 2018
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4.7 out of 5
"I haven’t been to my storage in Houston for 2 years since the flooding in the city of April of 2015. The associate I talked to was EXTREMLY informative about what the condition of my storage could be like due to the fact I wasn’t able to get a climate controlled unit because one wasn’t available at the time and also reference numbers to other establishments in the area (uHaul etc.) since I did call right after Hurricane Harvey. Thanks so much."
October 02, 2017
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4.8 out of 5
"I have not been home in almost 7 years. I have been with the Military Sealift Command/USN/DOD deployed overseas and in Norfolk Va. at Norfolk Naval Station. Thank you, my unit needs to be brought to Virginia I have trusted your business though numerous deployments, Hope to see y"all soon. "
August 25, 2017
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5.0 out of 5
"Very nice, answered all questions. Randi and Carole made the process very smooth. "
August 23, 2017
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5.0 out of 5
"The office staff was always friendly, can't say enough on their professional help. When I need a storage unit again I will come back to the Webster location!"
May 23, 2017
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4.2 out of 5
"Security is great but lighting is very poor. To be able to see in your unit you need to bring your own light."
April 25, 2017
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4.9 out of 5
"We only left because it was time to "get to/organize/donate/trash" the items in storage. We would still be customers if not for that. If ever we need remote storage again, we will consider this company/location first."
April 23, 2017
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- Jeanetta from Webster, TX
4.7 out of 5
"Very easy process. I called and was emailed all necessary paperwork so that it was already complete on move in day. Very friendly staff and they definitely represented Life Storage in a great way! "
April 07, 2017
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5.0 out of 5
"Staff members are wonderful. They have made our experience with uncle Bob a very pleasant one.
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September 12, 2016
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5.0 out of 5
"This is our third time with uncle Bobs and have been well pleased with each time"
April 25, 2016
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4.4 out of 5
"It would be great if you could provide at least one GFCI outlet for public use. I used the exterior outlets that were provided by Uncle Bob's in East Hampton, New York when I was living in Long Island and it was a nice amenity. To be able to use a wet vac to clean the unit and my truck every now and then was really convenient. "
April 04, 2016
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4.3 out of 5
"The mandatory insurance requirements are strange or were presented poorly. "
November 24, 2015
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- Calvin from Centerville, AR
5.0 out of 5
"When i went to sign my paperwork the truck was already rented for the day but the associate called another store and found one for us"
October 26, 2015
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- Pauline from La Marque, TE
4.8 out of 5
"Wish the price had not gone up! Hard to make it on a fixed income, but need the storage, so Uncle Bob's is my choice."
October 26, 2015
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4.5 out of 5
"The unit I got was clean upon move in, however the ceiling looks like there might have been a water leak, as there are spots on the material. I would like to talk to management about this as I just had much property ruined when my previous storage flooded from heavy rain in the area."
August 02, 2015
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5.0 out of 5
"I was very satisfied with every aspect of Uncle Bob's [Life Storage].
The only reason that I left was because a storage unit opened within my apartment building.
Thanks for everything!!!
"
July 23, 2015
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- Sarah from Texas City, TX
5.0 out of 5
"Thank you for your professional attitude Randi and Carol. Your property has always been clean and neat Thank you. If I need storage space I will be back at your location. I wish everyone was a polite and kind as you????"
June 23, 2015
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- Jason from League City, TX
5.0 out of 5
"i had to vacate my apartment due to a major flood and stopped in to see if i could get a storage unit. I got a space in no time flat and left feeling good."
May 20, 2015
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4.4 out of 5
"Very nice, helpful, patient and explained things in a way that was very easy to understand. "
March 28, 2015
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- Victoria from Houston, TX
5.0 out of 5
"Staff was helpfuI, professional and courteous. They madde the process enjoyable. I will always use Uncle Bobs and recommend this company often!"
February 24, 2015
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- Michelle from Dickinson, TX
5.0 out of 5
"The two ladies at the office were wonderful. Extremely friendly and helpful."
January 26, 2015
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5.0 out of 5
"It's conveniently located in my area and I would definitely use this and/or other locations again should the need arise! :D"
January 03, 2015
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5.0 out of 5
"The overall professional attitude and knowledge of manager was outstanding. I felt confident my belongings were in a safe place."
November 01, 2014
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5.0 out of 5
"I'm really happy that I chose to store my belongings at your facility. Top notch service. Thank you!"
September 26, 2014
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3.3 out of 5
"Every month until recently, I have been receiving an email around the middle of each month as a summary of my storage. I use a printout of this summary and attach it to my expenses since my company covers half of the storage costs. For the months of August and September I have not received the summary. I can not get reimbursed unless I have the summary. This is the reason for the low marks on this survey."
September 22, 2014
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- Toni Yvette from Friendswood, TX
4.3 out of 5
"I have only been there a few times since I have stored my belongings but it is always clean and a very well kept property."
May 30, 2014
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5.0 out of 5
"Everyone I have talked to (2 female employees) have been more than helpful. The first day I bought paper to wrap fragile items in, and since I am elderly, your employee carried it to the car for me. HOW NICE!!!"
March 27, 2014
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- Joshua from League City, TX
4.1 out of 5
"I did not have any expectations as I have never rented a storage space before. However, I was very happy with the ability to rent on a month-to-month basis rather than signing a contract for a term. "
February 26, 2014
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3.7 out of 5
"yes your office staff is constanty parked in handicapped space beside office"
February 26, 2014
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4.3 out of 5
"Love the phone app and the specials and prices been great."
January 16, 2014
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- Alanna from League City, TX
4.7 out of 5
"The service was excellent. All the questions I had were answered and she helped me determine what storage option was right for my needs."
November 23, 2013
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4.2 out of 5
"Have only accessed my unit a few times but have always found the property well maintained and clean."
November 19, 2013
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- Michelle from Webster, TX
5.0 out of 5
"The employees there at office are always friendly and pleasant."
October 19, 2013
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