Self Storage Facility near Houston in Webster, TX 77598

"Property is convenient and Randi is always ready to assist in any way she can!!"

"Randy is Soo nice in the office."

"Definitely a 5 star experience. I was fortunate to have found the facility on a bicycle ride - perfect location and more that satisfies my security requirements. Carol was extremely helpful and patient and had my unit within the hour."

"I needed a storage unit just for a day, but I rented a unit here for the month of July. I received an email early this morning August 5th stating that I'm late on my storage rental payment that was due July 30th for the month of August. I didn't sign a release form of the unit, because I totally forgot about the storage unit, for I only used it 1 day. I called life storage webster and spoke to Randy, and she remembered who I was, and that I mentioned "I only needed to rent the storage unit for the month of July". She understood that I totally forgot about the unit as well. Randy spoke to her manager about what happened, and asked him if the rental charge can be waved, and the manager said that I won't be charged as long as I come in today to realease my storage rental and sign some papers. I wasn't charged! Thank you Randy and thank you Randy's manager. If I ever need to rent a storage unit again, Life Storage Webster is where I'll go."

"Randi was so sweet when I came in. Her customer service was on point and I accidentally gave her extra money and she found me out on the property and brought it to me. Super helpful on the phone as well. All storage places are about the same but Randi makes life storage an above excellent place to do business with 💯"

"Carol was very nice and helpful."

"Carol is the most amazing and especially helpful with everything! No attitude no nothing the absolute best!!"

"Hardly any safety lighting at night and the only calming factor was that a Webster P.D. patrolled the parking lot on the other side of the fence."

"Great crew to work with very helpful and friendly!!!!"

"Very friendly service they were happy to answer all my questions. Clean location, fast service and set up and easy access"

"Very nice, good price, quiet"

"Carol is awesome!!! I will always be a loyal renter with Life Storage. Everyone is so nice at every location. Thanks alot Life Storage. Kim Staggs"

"Carol Stranger is amazing!! I have always used LifeStorage all over the southern United States and I can definitely say I have never felt More “at home” than when I walked into the door and met Carol. I had a few difficulties with my online reservation which I thought would be contactless and nevertheless even with a few speed bumps in accessing the gate code Carol was with me every step of the way. Her kindness, consideration, and professionalism are matched by none! The customer care I received from Ms. Carol is second to none! Thank you again for everything!"

"Carol was one of the nicest ppl I ever met! She helped me out so much! Can’t be more thankful"

"Carol was very nice and sweet, I purchased the wrong size storage and she helped me switch to the right size immediately! Thank you for being understanding and for having patience with me."

"Love this place and the management. Always great doing business here. Way better than others in the area. Affordable rates, helpful and clean."

"Person in office was rude and there's no way of getting ahold of the person with out going through there customer care. No customer service will never rent there ever."

"Had some issues with the unit being an approximate measurement but Carol was very helpful and kind in helping switch to a larger unit. Overall pleased as a result."

"im currently moving and needed a place to store some things. i understand that during the corona virus, things are harder..but even during these hard times i was guided through the progress spectacularly. Carol was the best-- such a sweetheart. she was the biggest help :) highly recommend. aside from that, this facility has great storage spaces for anything!"

"Good location and easy to work with. Carol is especially nice and helpful"

"I thought that ms. Carol and ronnie were great. Assisting me with my truck rental and the sizes I needed to rent. Very helpful."

"Life storage-store your life and more Carol and Randi are wonderful. Clean, well lit facility. Very friendly, even pet friendly. Knowledgeable staff. They even have a van you can rent to move your stuff."

"This is definitely the place to store all you want and more. The location is convenient, safe and well lit. Very well protected and extremely clean. Randi and Carol Strang are absolutely amazing, we couldn't have asked for better folks to business with. They have everything you need for packing, moving and storage. I would recommend here before you go anywhere else."

"I have had storage and worked for others as well. And I would say the managers represent the company well here. Great people are hard to find that make a business a pleasure to do business with. Excellent ratings from me."

"Kept storage here for 4 years Front desk was very friendly"

"The lady in the office was awesome! She suggested I get a larger unit and the price was great. She was professional, courteous and new her business."

"Great customer service they answered all my questions and were very helpful when I called!!!!!!!"

"The ladies always greeted me with a smile. Very nice ladies"

"Billy is excelente! Customer service has always been great. He helped me AT another location first. So i was very happy to experience this again.... And I received a great deal from online.. Reserved and it took no time"

"Randi was so helpful and courteous! I will recommend this place to everyone I know because the customer service is outstanding!"

"Randi is AWESOME, her customer service goes above and beyond. The facility is clean and accessible. They are there for each of us. I look forward to my time with them."

"Don't know about the company, but this site and manager is wonderful."

"Store #193 We had an amazing experience using this location! It was clean, safe and had the most amazing customer service! Carol at the front was beyond amazing she was always there to help with anything we needed! I would HIGHLY recommend using this location of Life Storage if you ever need a storage unit!!"

"Management is awesome. Carol is the greatest!"

"Wonderful storage facility! Well managed, safe, heavily monitored, clean, and wonderful staff. The monthly pricing is very affordable and the staff goes out of their way to accommodate to you. I highly recommend storing your belongings here."

"Carol and Randi are amazing representatives! Awesome customer service, highly recommend and affordable."

"Pleasant and personable service."

"Kudos to my staff!"

"Every thing was good and what a person would expect to be."

"Clerk was very quick to complete process of r3nting. We have had unit here in past and we’re very happy "

" peaceful experience so far "

"I haven’t been to my storage in Houston for 2 years since the flooding in the city of April of 2015. The associate I talked to was EXTREMLY informative about what the condition of my storage could be like due to the fact I wasn’t able to get a climate controlled unit because one wasn’t available at the time and also reference numbers to other establishments in the area (uHaul etc.) since I did call right after Hurricane Harvey. Thanks so much."

"I have not been home in almost 7 years. I have been with the Military Sealift Command/USN/DOD deployed overseas and in Norfolk Va. at Norfolk Naval Station. Thank you, my unit needs to be brought to Virginia I have trusted your business though numerous deployments, Hope to see y"all soon. "

"Very nice, answered all questions. Randi and Carole made the process very smooth. "

"Outstanding operation. "

"The office staff was always friendly, can't say enough on their professional help. When I need a storage unit again I will come back to the Webster location!"

"Security is great but lighting is very poor. To be able to see in your unit you need to bring your own light."

"We only left because it was time to "get to/organize/donate/trash" the items in storage. We would still be customers if not for that. If ever we need remote storage again, we will consider this company/location first."

"You guys are great. Thanks "

"Very easy process. I called and was emailed all necessary paperwork so that it was already complete on move in day. Very friendly staff and they definitely represented Life Storage in a great way! "

"Competitive price and exemplary customer service. "

"Always so kind and understanding!!"

"Staff members are wonderful. They have made our experience with uncle Bob a very pleasant one. "

"No problems with any part of the process"

"This is our third time with uncle Bobs and have been well pleased with each time"

"It would be great if you could provide at least one GFCI outlet for public use. I used the exterior outlets that were provided by Uncle Bob's in East Hampton, New York when I was living in Long Island and it was a nice amenity. To be able to use a wet vac to clean the unit and my truck every now and then was really convenient. "

"Everything was easy and quick!"

"Friendly and professional. "

"Very friendly and completed the contract quickly"

"Customer service was great. I will use them again."

"The mandatory insurance requirements are strange or were presented poorly. "

"When i went to sign my paperwork the truck was already rented for the day but the associate called another store and found one for us"

"Wish the price had not gone up! Hard to make it on a fixed income, but need the storage, so Uncle Bob's is my choice."

"All was good"

"Randi is always very personable and helpful!!"

"Great experience; very satisfied."

"The unit I got was clean upon move in, however the ceiling looks like there might have been a water leak, as there are spots on the material. I would like to talk to management about this as I just had much property ruined when my previous storage flooded from heavy rain in the area."

"She was very helpful!"

"I was very satisfied with every aspect of Uncle Bob's [Life Storage]. The only reason that I left was because a storage unit opened within my apartment building. Thanks for everything!!! "

"Thank you for your professional attitude Randi and Carol. Your property has always been clean and neat Thank you. If I need storage space I will be back at your location. I wish everyone was a polite and kind as you????"

"They were really nice and helpful"

"i had to vacate my apartment due to a major flood and stopped in to see if i could get a storage unit. I got a space in no time flat and left feeling good."

"Very nice, helpful, patient and explained things in a way that was very easy to understand. "

"Staff was helpfuI, professional and courteous. They madde the process enjoyable. I will always use Uncle Bobs and recommend this company often!"

"Excellent"

"I got just what I needed"

"The two ladies at the office were wonderful. Extremely friendly and helpful."

"It's conveniently located in my area and I would definitely use this and/or other locations again should the need arise! :D"

"Easy process and good customer service"

"The overall professional attitude and knowledge of manager was outstanding. I felt confident my belongings were in a safe place."

"Great place!"

"I'm really happy that I chose to store my belongings at your facility. Top notch service. Thank you!"

"Every month until recently, I have been receiving an email around the middle of each month as a summary of my storage. I use a printout of this summary and attach it to my expenses since my company covers half of the storage costs. For the months of August and September I have not received the summary. I can not get reimbursed unless I have the summary. This is the reason for the low marks on this survey."

"I have only been there a few times since I have stored my belongings but it is always clean and a very well kept property."

"Didn't explain the entrance and exit very well"

"She was very nice and informative. Job well done!"

"Everyone I have talked to (2 female employees) have been more than helpful. The first day I bought paper to wrap fragile items in, and since I am elderly, your employee carried it to the car for me. HOW NICE!!!"

"I did not have any expectations as I have never rented a storage space before. However, I was very happy with the ability to rent on a month-to-month basis rather than signing a contract for a term. "

"yes your office staff is constanty parked in handicapped space beside office"

"Love the phone app and the specials and prices been great."

"The service was excellent. All the questions I had were answered and she helped me determine what storage option was right for my needs."

"Have only accessed my unit a few times but have always found the property well maintained and clean."

"The employees there at office are always friendly and pleasant."

"great service, very helpful, very kind"

"Very nice lady"