Customer Reviews - Life Storage #274, Missouri City
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We at Life Storage want to maintain the best storage facilities in Missouri City, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Missouri City (#274)
4.78 out of 5
based on 54 of our most recent Reviews
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5.0 out of 5
"The manager treated us so well. Helped us with further information"
April 24, 2019
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5.0 out of 5
"Great service. Everyone working was kind, provided recommendations as I was renting a space for the first time."
November 24, 2018
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- Marie from Sugar Land, TX
4.6 out of 5
"Every location varies at least somewhat. That is probably "normal." The current location I have recently chosen is in a quality setting and the personnel are above average! It is a a blessing to interact with them."
June 18, 2018
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4.6 out of 5
"Existing customer renting a second unit so some aspects of what may be a normal introductory exposure to the facility were not needed and expectations would be difficult to exceed as past experience created a high bar to begin with."
May 18, 2018
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- Douglas from Missouri City, TX
5.0 out of 5
"We were very happy there but needed to cut our monthly spending. Storage was a luxury we could no longer afford. I have already and would certainly recommend you to friends."
April 23, 2018
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- Frances from Pagosa Spring, CO
5.0 out of 5
"This is the second time that I have used your storage and I already have recommended a new customer to you. Good job!"
October 25, 2017
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5.0 out of 5
"The ease of the checkout was amazing and truly best in class!"
August 26, 2017
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- Kenneth from Missouri City, TX
5.0 out of 5
"Everything was explained to my satisfaction. If I had questions, they were answered."
July 26, 2017
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- Germaine from Sugar Land, TX
5.0 out of 5
"I have been so pleased with the service of the employees and cleanliness of this property on Cartright Road in Missouri City! It's location and accessibility are great!"
June 29, 2017
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4.8 out of 5
"Felicia was quick on computer and explained everything in detail. She knows her job well.
"
June 26, 2017
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- Bryce from Missouri City, TX
5.0 out of 5
"I was very impressed by the fact that over a 2 year period there was not a single spec of dust on anything in my unit. I only wish I could have that in my house. "
May 30, 2017
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5.0 out of 5
"I cannot say it enough-your Office Staff is exceptional!!!"
May 24, 2017
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5.0 out of 5
"Truck rental was awesome. Didn't take long to process the information provided and we were greeted by very knowledgeable staff. They were prompt and have things ready for us upon arrival after making the reservations. Good location & and clean. Storage space was clean as well. I would recommend this particular facility at this location to everyone I know. "
March 13, 2017
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- Tracye from Missouri City, TX
5.0 out of 5
"The staff at the site were really professional and extremely helpful. I would recommend Uncle Bob's over the competitors hands down!"
October 17, 2016
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5.0 out of 5
"My expectations were met. The ladies at the Cartwright location took care of me well. They were knowledgeable about the storage and gave good recommendations. "
September 23, 2016
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- Salvador from Missouri City, TX
5.0 out of 5
"Manager was very nice and professional. Should I need a storage in the future I will return and give my business to uncle bobs storage "
September 23, 2016
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- Regina from Missouri City, TX
4.0 out of 5
"Your web page needs to be updated for client's account information regarding space specification. There was no information given about the space sizes of accounts and this was frustrating when I desperately needed the information and could not find it under my account. Please update this, it would really be helpful. Thanks. "
July 04, 2016
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- Paul from Missouri City, TX
4.0 out of 5
"Good explanation of rental plans and description of the various storage areas"
June 27, 2016
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- Charmyn from Missouri City, TX
4.4 out of 5
"Its just very expensive it started off $ 70 or something and now i pay over $300 just about every time. The staff is very nice and helpful and the storage facility is always extra clean."
June 02, 2016
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- Tatkee from Missouri City, TX
5.0 out of 5
"thank you for keeping my stuff safe, would highly recommend , will use gain next time"
May 23, 2016
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4.6 out of 5
"My 10+ years business relationship with Uncle Bob's facility in Missouri City, Texas has been a wonderful experience and pleasure with staff running it. Keep doing what your doing!"
March 24, 2016
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5.0 out of 5
"Every single time I walked into the office, I was greeted, it was e trembly clean, and they were ALWAYS helpful and friendly!"
January 25, 2016
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- Donald from Missouri City, TX
5.0 out of 5
"Excellent Feedback about the facility was given to us."
December 25, 2015
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4.3 out of 5
"I find it frustrating when rates affect existing contracts. Also, the door/gate on my storage came off the hinges and made it difficult to access my items. Fortunately, I was in the process of moving to another unit but would like to know how this would've been handled if I had not moved out? I would hope I would be given an option to move to another unit.
The agent made sure the unit was added to the repair list since another unit was scheduled for repair."
October 28, 2015
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3.8 out of 5
"I wish I would have known that the rates would be going up annually. Don't know how long I'm going to be able to continue to keep this unit. It's gone up twice since i started renting there. I guess this facility is for short term use."
September 17, 2015
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5.0 out of 5
"The place was very nice and the service was excellant. Everything was explained to me in clear terms and I honestly feel my property will be safe."
July 28, 2015
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4.6 out of 5
"My only complaint is that the location is unable to receive documents and correspondence by email. In my case, in order to submit the certificate of insurance for property in storage, which my agent sent me via email, I have to print it, and then go to a separate location to use a fax machine. Really, that's a bit antiquated and inconvenient in this day and time."
July 12, 2015
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- Twila Waynette from Sugar Land, TX
5.0 out of 5
"We still have a unit with this Uncle Bobs Storage. We are hoping to keep a storage for quite a few years. We were however disappointed that there was not a little discount for a long period of time using the storage. I did go to at least 5 other storages around this area. I found 1 that was lower and would give us a discount but we still like this storage and the convenience of it."
June 28, 2015
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- Patricia from Missouri City, TX
4.9 out of 5
"Loved that I was offered free use of the truck to help move my things into storage. Thanks!!"
May 26, 2015
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- Abranna from Sugar Land, TX
5.0 out of 5
"Felecia was very kind. I enjoyed storing at her location."
May 23, 2015
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4.8 out of 5
"Many times self storage facilities can be an eye sore, however, the appearance from the street of Uncle Bob's is just like the inside, very neat and tidy. Keep up the good work."
March 26, 2015
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- Tobias from Sugar Land, TX
5.0 out of 5
"The property was cleaner and the process was faster than expected."
February 25, 2015
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- Debra from Missouri City, TX
4.8 out of 5
"Everything was great with the exception of the unavailibility of property dollee's! But, life is full of adjustments! "
November 19, 2014
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- Tiffany from Missouri City, TX
5.0 out of 5
"The facility is always clean and I'm able to access my storage place at any time. Those are things that are very important to me."
September 24, 2014
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- Guy from Missouri City, TX
4.7 out of 5
"We have been satisfied with this storage facility. Of course we wish the rent on the unit was a bit cheaper but it is what it is.
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August 26, 2014
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5.0 out of 5
"We gave used Uncle Bob's several times in the past & will always use them. Excellent!"
August 23, 2014
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- Robert from Missouri City, TX
5.0 out of 5
"she showed me around and was very nice, in letting me which lock I may need, "
July 25, 2014
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4.2 out of 5
"I really do appreciate the service. However, I had to remove my items because it was too expensive and the price just went up. I understand you have overhead as well, but that was a bit too much for me.
Thank you "
June 24, 2014
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5.0 out of 5
"Very professional employees, place is very clean and well kept, and the ease of doing business doesn't get much better than this. Thank you!"
May 28, 2014
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- Lee Roy from Sugar Land, TX
5.0 out of 5
"The associate went out of her way to accommodate me when I showed up. In fact, she had just gotten into her car to go to lunch but gave up her lunch hour when I showed. She was very pleasant and helpful to me in renting a unit that I reserved online. She drove me around and showed me several options on the premises to enable me to make a learned decision. She indeed went above and beyond expectations to make this a great experience."
April 23, 2014
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- Shirley from Missouri City, TX
4.7 out of 5
"Everything is going well. Please continue to keep the fees economical."
February 27, 2014
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- Suzanne from Sugar Land, TX
5.0 out of 5
"I had never heard of this storage facility before and I have had several other storage units to compare with. I can safely say that Uncle Bob's [Life Storage] has been the BEST so far. I am extremely satisfied. The staff has been very helpful, getting me the truck and facilitating my needs. Good job! It makes my life easier...."
February 27, 2014
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- RoShon from Sugar Land, TX
5.0 out of 5
"I would like to take the time out to just say Thank you. I have had my storage for over 8 years and had to let it go to due medical reasons.
It was such a sad departure but I have totally enjoyed the service that I recieved through out the years.
Be Blessed!"
February 24, 2014
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- Jonathan from Rapid City, SD
4.0 out of 5
"Original contact was via phone and this did not go well, had trouble getting to a person at actual storage site I wanted to use. After a couple transfers finally got to a person who could help with that particular site and she was good."
January 29, 2014
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- Karen from Missouri City, TX
4.9 out of 5
"I really enjoyed storing my stuff at your facility for 6 months. I had no problems and staff treated me very kindly after my unplanned accident. I will absolutely recommend to others!!! Karen"
January 23, 2014
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5.0 out of 5
"The staff was extremely friendly, helpful, and knowledgeable. I would use your storage without hesitation the next time I have storage needs."
January 16, 2014
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4.8 out of 5
"My only observation/complaint is that there was no trash bin for use by the renters on the premises. When I was sorting and cleaning out some of my deceased husband's things, I had to take the discarded items off property to dispose of them. Otherwise, the property was very clean and secure."
December 23, 2013
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- Mildred from Missouri City, TX
4.8 out of 5
"I would definitely use you again if tghe need arose"
December 01, 2013
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- Ramona from Missouri City, TX
5.0 out of 5
"love the place, it would be nice to have a free truck upon checkout as well as check in."
November 22, 2013
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- Geoff from Missouri City, TX
5.0 out of 5
"Uncle Bob's are by far the cleanest I have seen, but the management and staff put it over the top. Especially 4717 Cartwright. "
November 05, 2013
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3.4 out of 5
"It was easy to get a storage room. Loved having the availability to pay online. Liked that I was given courtesy call when my credit card reached its limit and payment was unable to post. Easy to move out without having to go back and sign papers. Very pleased with service. "
November 01, 2013
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5.0 out of 5
"The Associates at my location of rental is beyond AWESOME!!!! "
October 16, 2013
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- Brian from Sugar Land, TX
4.7 out of 5
"It was nice not to have to fill out a bunch of forms 30 days before move out. I just stopped in and let them know; it was very easy."
August 23, 2013
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- Therese from Missouri City, TX
4.9 out of 5
"Thank you to the fabulous office managers and clerks. They are always cheerful, quick to help, and informed. I also appreciate that the buildings are fairly clean - no grime or trash, just a few wayward crickets!
Very pleased with Uncle Bob's [Life Storage]!"
August 19, 2013
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