Customer Reviews - Life Storage #398, The Woodlands
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We at Life Storage want to maintain the best storage facilities in The Woodlands, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in The Woodlands (#398)
4.93 out of 5
based on 54 of our most recent Reviews
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- Cynthia from The Woodlands, TX
5.0 out of 5
"Chris was an excellent store manager. Chris was always polite and helpful. Chris always knew us by name. It was a pleasure doing business with you. Thank you for 16 years.,"
September 16, 2018
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- Delia from The Woodlands, TX
5.0 out of 5
"I believe is not only the company name but the people who work there. Chris was very helpful, respectful and very good manager. Every time I needed something from him he was there helping. Thank you very much. Life Storage helped us with our plans to move out and keeping our furniture there. thanks again."
May 04, 2018
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- Roger from The Woodlands, TX
5.0 out of 5
"I have had good experiences with the two storage facilities we have used. they are clean and accessible. In particular I would like to mention that Chris Roach, the Alden Bend Store Manager, has been extremely helpful to us as our storage needs have changed greatly over time. Chris has been a pleasure to work with and has always found a good solution for us. He takes good care of his facility."
April 29, 2018
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5.0 out of 5
"Chris provided excellent customer service & was very friendly, professional & helpful"
December 18, 2017
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- James from THE WOODLSNDS, TX
5.0 out of 5
"Everything was perfect. Chris was very professional and helpful."
October 31, 2017
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- Daniel from The Woodlands, TX
5.0 out of 5
"Alden Bend location offers everything I was looking for in a storage location."
October 27, 2017
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- Deborah from Magnolia, TX
5.0 out of 5
" Chris is the best. Friendly and helpful. Perfect man for the job."
June 23, 2017
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- Thomas from The Woodlands, TX
5.0 out of 5
"Chris at the office was special. Very friendly & helpful. Awesome job!"
May 23, 2017
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- Robert from The Woodlands, TX
5.0 out of 5
"Wonderful staff at the woodlands so helpful and accommodating!"
September 23, 2016
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- George from The Woodlands, TX
5.0 out of 5
"Chris is very impressive. Helpful and clearly loves his job. He's a keeper "
September 23, 2016
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- Perry from The Woodlands, TX
5.0 out of 5
"Your agent supplied all the information and help I needed in a timely and curtious manner."
September 19, 2016
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- Penny from The Woodlands, TX
5.0 out of 5
"Chris always answers my questions and is professional. He is always helpful as well."
June 03, 2016
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- Sheila from The Woodlands, TX
5.0 out of 5
"Chris was extremely helpful and very knowledgeable. He was very thorough as well"
May 26, 2016
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5.0 out of 5
"The manager of the storage is a very helpful person always very willing to help very prefessional thanks to him I came back to get the service - since there is not other place that I have been treated so well and my storage so clean and safe"
April 04, 2016
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5.0 out of 5
"My location, Alden Bend in The Woodlands, is always extremely clean, white glove clean, and Chris is always professional, respectful and sincerely friendly."
March 31, 2016
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- Jennifer from The Woodlands, TX
5.0 out of 5
"Great location and the premises are neat and clean. We would only consider storage at this facility - this is our second time."
March 25, 2016
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- Kenneth from The Woodlands, TX
5.0 out of 5
"Chris was a pleasant to work with as he showed me the storage unit and explained the services to me. I look forward to a business relationship with Chris and Uncle Bob's [Life Storage]."
February 13, 2016
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- Doug from The Woodlands, TX
5.0 out of 5
"Chris was very pleasant to work with and knowledgeable"
January 25, 2016
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5.0 out of 5
"Chris at our storage on Alden bridge is great to work with. Definitely an asset to your company"
December 23, 2015
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- Louie from The Woodlands, TX
5.0 out of 5
"I arrived as Chris was closing. He opened back up with out a second thought and set me up with what I needed. The process kept him there after his closing time and he was professional and considerate through it all."
October 18, 2015
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- Lawrence from The Woodlands, TX
5.0 out of 5
"Chris has been our store contact for several years. He's prompt, efficient, helpful and always has a pleasant demeanor. He's someone anybody would like to know.
"
August 28, 2015
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- Cynthia from The Woodlands, TX
5.0 out of 5
"Chris is really amazing, and the nicest guy to work with should a problem arise. "
August 28, 2015
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5.0 out of 5
"Chris is an amazing asset to this company. He has always gone above and beyond any expectations a store manager should. Uncle bobs is very lucky to have a store manager like Chris! Thanks for all you've done!"
August 24, 2015
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- Greg from The woodlands, TX
5.0 out of 5
"Everything great. Security benefits were not explained, however unnecessary. I'm happy with everything. "
July 28, 2015
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- Bradley from The Woodlands, TX
5.0 out of 5
"The manager was very helpful and accommodating to work with me on scheduling use of the truck. "
July 26, 2015
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5.0 out of 5
"Completely and exceeded my expectations. It made moving easier."
July 10, 2015
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- Max from The Woodlands, TX
5.0 out of 5
"Chris was very helpful during the process which moved very smoothly."
June 26, 2015
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- David from The Woodlands, TX
5.0 out of 5
"I have used storage places before, but Chris the manager was very helpful and professional.
The place was spotless!
You have a quality asset in your manager Chris!"
June 06, 2015
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- Colleen from The Woodlands, TX
5.0 out of 5
"Chris, the gentleman who runs this facility, is fantastic. We've rented from him several times in the past. He's wonderful. He's a great representation of your company."
May 28, 2015
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5.0 out of 5
"Chris, the manager of your store, is a gem. Great service. "
May 27, 2015
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- JoAnn from The Woodlands, TX
5.0 out of 5
"When I arrived I was greeted by Chris, the store manager. I was very impressed that he knew my name from my online reservation. He was cordial and extremely helpful; he answered all my questions before I even had a chance to ask them! Great representative for your company."
May 01, 2015
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- Valerie from The Woodlands, TX
5.0 out of 5
"Chris at the Alden Bridge location is so friendly, knows me by name and always goes above and beyond to make his customers happy. He is so patient and he is definitely the reason I haven't moved to another storage facility that's closer to my house. He definitely knows what customer service is about!!!"
April 28, 2015
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- Rebecca from The Woodlands, TX
5.0 out of 5
"Chris is and always has been an excellent manager of the property. He is cordial and goes out of his way to help any situation."
April 28, 2015
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- Natalie from The Woodlands, TX
5.0 out of 5
"Management was very helpful and knew the facility well. He answered all of our questions. "
April 28, 2015
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- Dennis from The Woodlands, TX
5.0 out of 5
"Hands down. Absolutely the best customer service I have experienced with any company! Chris, the associate, was always friendly, knowledgeable, efficient, and helpful. Storage areas were very clean - one could eat off the floor. Whatever you are doing, keep doing it because it is working!"
April 25, 2015
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- Don from The Woodlands, TX
5.0 out of 5
"He was great to work with. Very polite and helpful. I would recommend Bob's because if this employee "
March 27, 2015
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- James from The Woodlands, TX
5.0 out of 5
"The property was clean and well maintained. The attendant friendly and helpful and when I needed assistance, he was there to help."
February 23, 2015
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- Mike from The Woodlands, TX
4.2 out of 5
"Location is great. Property is safe and clean. Thanks."
November 26, 2014
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- Kathleen from The Woodlands, TX
3.4 out of 5
"Attendant was very courteous and helpful to me. Have been very pleased so far. "
November 26, 2014
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- Judy from The Woodlands, TX
5.0 out of 5
"Explanations were clear and space was clean and ample. Overall it was a great experience. Customer service is terrific."
October 30, 2014
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- Daniel from The Woodlands, TX
5.0 out of 5
"Have used Bob's many times and always helpful and easy to open close rentals."
October 28, 2014
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- Jean from The Woodlands, TX
5.0 out of 5
"We have rented from this location before and returned because Chris always makes us feel at ease. He is attentive, courteous and well informed. We appreciate him and all he does to serve us. "
October 28, 2014
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- Ena from The Woodlands, TX
5.0 out of 5
"Thank you, great customer service. Will use in the future if needed."
September 27, 2014
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- Earl from The Woodlands, TX
4.4 out of 5
"Rates are high. Typical Woodlands markup on everything. I could get a similar facility a few miles away for approximately half."
September 27, 2014
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- James from The Woodlands, TX
5.0 out of 5
"Chris does a truly superb job maintaining the facility. He always greats me by name and asks if there is any way that he can help. You are lucky to have him here in The Woodlands, Texas facility."
August 29, 2014
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- Florence from The Woodlands, TX
5.0 out of 5
"Chris is very friendly and helpful. The storage area is kept very clean. "
August 28, 2014
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- Penny from The Woodlands, TX
5.0 out of 5
"So thankful for Chris' professionalism and level of customer service he always provided! If I need a storage space again, I will definitely come back to Uncle Bob's [Life Storage]. "
August 23, 2014
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- Chris from The Woodlands, TX
5.0 out of 5
"Chris is the manager at this store and he is very professional and knowledgeable"
July 07, 2014
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- Rudolph from The Woodlands, TX
5.0 out of 5
"I really enjoyed the manager Chris. He was professional and nice, you have a good manager on the job."
June 28, 2014
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- Henry from Baton Rouge, LA
5.0 out of 5
"This is my first experience with "self-storage" and got very good impression. It is convenient and cost effective. "
June 27, 2014
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4.8 out of 5
"Very good experience! Would come back again if storage needed."
March 23, 2014
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- Cecil from The Woodlands, TX
4.7 out of 5
"When I had a concern, it was immediately addressed and taken care of. Thank you!
"
March 02, 2014
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- Holland &Ashley from The Woodlands, TX
5.0 out of 5
"We usually see Chris when we go to the storage unit. He is always so professional, helpful, courteous and just goes out of his way do whatever he can to assist you. You have an awesome manager in Chris! Thanks! Ashley"
February 28, 2014
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- Jolene from The Woodlands, TX
5.0 out of 5
"I would be hard pressed to name an individual that I have ever dealt with that works harder, is more professional, is more attentive to every aspect of customer service and then some, than Chris. He never stops short of literally amazing me at how conscientious he is, nor how hard he works at trying to keep everything as perfect as possible around the units, the office, etc. He's the main reason my husband and I have come back to this location several times throughout the years, when we've been in need of storage."
February 06, 2014
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