Customer Reviews - Life Storage #388, Spring
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We at Life Storage want to maintain the best storage facilities in Spring, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Spring (#388)
4.64 out of 5
based on 35 of our most recent Reviews
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- Gary from The Woodlands, TX
5.0 out of 5
"The Locker was perfect. We were between homes due to timing of closings. We had several items that we didn't want to store in the hotel room. Plus, we had to go out of town and with our stuff in the locker there were no worries.
I"
July 23, 2018
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- Kathleen from Houston, TX
5.0 out of 5
"This is one of the better-managed storage properties I have used."
July 23, 2018
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5.0 out of 5
"The gentlemen who helped me sold me on your facility."
November 07, 2017
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5.0 out of 5
"Transferring units was made very easy. Staff was very helpful."
June 01, 2017
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- Catherine from Spring, TX
5.0 out of 5
"Everything was great & went as smoothly as possible considering how quickly I needed the space! Thanks for making it easy!! "
April 19, 2017
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4.9 out of 5
"Left door up on one unit when I left in a hurry.had a call in 10 minutes letting me know. Appreciate that."
September 18, 2016
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5.0 out of 5
"Everyone I came in contact with at Uncle Bob's on Louetta was great to work with. The one guy that took a beating from me was Duncan. He handled it so professionally and I was ashamed of myself for letting my stress out on him. I am in the middle of moving from Texas to Ohio and have had to handle everything at both ends. Unfortunatly, I came undone and Duncan was there listening to me..very patiently. He deserves a reward for putting up with this old lady. I appreciated him very much and still feel bad about how awful I was that day. "
July 06, 2016
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4.8 out of 5
"i would do business with Uncle Bob's Storage in the future if the need arises. I was a very satisfied customer. Thank you."
May 23, 2016
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4.4 out of 5
"Had the unit available for me. Able to give me competitive rates. "
April 26, 2016
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4.8 out of 5
"I appreciate the discounts when available. This is the 2nd time using Uncle Bob's and have enjoyed both. Maybe there could be a loyalty/referral discount program you could implement?"
March 23, 2016
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1.7 out of 5
"I my neighbor needed 3storage buildings and I discouraged her from Uncle Bobs [Life Storage]. It was great until it became Uncle Bobs [Life Storage]. Employees act like they hate bring there. Prices went up when it became Uncle Bobs [Life Storage]. I paid on the 5. Still charged a late fee. The guy would not credit it so my husband and I packed up and went to a different faculty. Plus he would not give our deposit back. I will tell all of my friends to go anywhere but Uncle Bobs [Life Storage]!!"
November 20, 2015
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4.8 out of 5
"Moved out of the area, so I will not have a need to rent at this location in the future."
August 23, 2015
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5.0 out of 5
"It was easy to sign up - efficient - affordable and my associate was friendly and funny and enjoyed her job - she was happy to help us."
June 26, 2015
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5.0 out of 5
"The people working at this location were always pleasant and helpful."
May 24, 2015
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3.2 out of 5
"All OK as far as storage facility & personel. However, we felt two rental increases in less than a year unexceptable. "
May 24, 2015
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5.0 out of 5
"Everything was great, I just no longer have a need for storage. Should I have a need in the future, I will absolutely return to your facility."
March 23, 2015
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5.0 out of 5
"This is our first time to rent a storage unit. Your sales person at our location has been very helpful to us. "
January 26, 2015
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- Robert from San Antonio, TX
4.2 out of 5
"The associate was engaged with another customer, who was very difficult. However, the associate handled the situation with professionalism and apologized to me for having to wait while she resolved the other customer's issue."
January 26, 2015
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- Ray Stanley from Spring, TX
5.0 out of 5
"We have had a very good experience with Uncle Bob's and would gladly refer people to your stores and/or use you again should we have need for storage.
The only reason we left is that we built a building that has storage capacity to handle our needs.
Thank you for your service...
Ray"
December 24, 2014
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4.8 out of 5
"Would like to see cost saving incentives for long term customers. "
December 04, 2014
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5.0 out of 5
"Made the moving in process very easy. The lady that helped us went above and beyond and was very patient at answering all our questions."
October 27, 2014
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4.8 out of 5
"Have not had much interaction with staff since we set up our account and rented the unit, but that process went very well and I appreciate the easy autopay. "
October 27, 2014
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5.0 out of 5
"In fact my son just rented a storage on the south side of Houston,had the advantage of free moving truck and was very satisfied.Thank you."
August 28, 2014
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4.7 out of 5
"All is well........THANK YOU for placing the door stoppers on the outside doors ! "
August 26, 2014
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4.2 out of 5
"The only complaints I have...I have called a million times and no one answers the phone. I would also like to receive a monthly statement. Other than that I am very happy storing with Uncle Bobs [Life Storage]!"
August 26, 2014
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3.7 out of 5
"This summer and last summer - there have even major issues with the climate control in the building. Apparently it hasn't been just in the building of my unit. It's beginning to make me wonder if easy accessibility (ie close to home) was really the best option! Will most likely be removing items as soon as we can. We have been out of the country for the beginning of the year and then out of the state the majority of the remainder of the year so far..."
August 26, 2014
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5.0 out of 5
"A great staff! Ready to help with anything. Property and units are spotless."
August 26, 2014
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- Christine from Spring, TX
5.0 out of 5
"Have never had a problem....I feel secure knowing my things are safely stored with Uncle Bob's [Life Storage]."
August 25, 2014
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- Beverly Diane from Spring, TX
4.2 out of 5
"Thanks for a good experience. Would use again if needed."
June 23, 2014
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4.9 out of 5
"returned phone call promptly; offered advice and alternative options for goods stored; helped truck driver with route."
April 26, 2014
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- Kenneth J from San Mateo, CA
4.0 out of 5
"I have used this location for more than 10 years. I have never had an issue or a complaint about anything at this facility.
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February 28, 2014
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5.0 out of 5
"I will always utilize Uncle Bob's [Life Storage] whenever and wherever possible!"
January 18, 2014
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5.0 out of 5
"Superior customer service !!
Only area that we could see for improvement is that the availability and/or access to moving carts is difficult and there does not seem to be enough of them. (only 1 that we can ever locate).
All in all I would definitely recommend this facility."
December 17, 2013
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4.9 out of 5
"Thanks for your friendly help during my storage stay, including moving from a large unit to a smaller unit."
September 23, 2013
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4.3 out of 5
"The onsite manager Mike was fantastic and always helpful. There was a female employee who wasn't very helpful and seemed annoyed."
August 26, 2013
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