Customer Reviews - Life Storage #257, Montgomery
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We at Life Storage want to maintain the best storage facilities in Montgomery, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Montgomery (#257)
4.93 out of 5
based on 103 of our most recent Reviews
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5.0 out of 5
"Tara was so nice and helpful. It was super easy to get started. She walked me over to my unit space. Very pleased.
Tim"
March 20, 2019
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- Jarvis from Montgomery, TX
5.0 out of 5
"The young lady working the office was very friendly and helpful."
January 23, 2019
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- Glenda from Montgomery, TX
5.0 out of 5
"We still have a small unit at Life Storate but the one I rented in 2014 was to move my recently deceased daughter's belongings into. Connie and Jeane went way beyond to help me emotionally move things into the unit. I can't thank them enough for their help and support. When I moved the last few things out of the unit this month, Tara was very helpful and supportive. Thank you for exceptional customer service and for having super great employees!!"
January 23, 2019
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5.0 out of 5
"Tara and Samantha are just the best. If I should ever need storage again Tara would be the only person I would call. Thank you Tara and Samantha for everything, Jeff"
January 23, 2019
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- George from Montgomery, TX
5.0 out of 5
"As a customer who has had dozens of storage units at numerous companies, you are the best I have seen thus far."
January 23, 2019
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- Courtney from Montgomery, TX
5.0 out of 5
"Life Storage has been great this last year or so that I have been using the facility! First I had a 10x10 space now I have a 5x10 space. Tara is also super helpful and attentive! Thank you!"
May 29, 2018
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5.0 out of 5
"Answered every question knowledgably, courteously, and professionally."
May 25, 2018
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- Brandon from Montgomery, TX
5.0 out of 5
"The ladies at the storage facility were always nice and always had smile on there face when I was greeted by them . Always positive about being there . I will be storing my belongings there in the near future because of those two wonderful ladies !"
May 23, 2018
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5.0 out of 5
"Tara was great. She was very helpful and friendly."
April 05, 2018
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- Sara Signor from Montgomery, TX
5.0 out of 5
"Really enjoyed the girls in the front office. They were all so very nice and helpful."
March 23, 2018
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- Glenda from Montgomery, TX
5.0 out of 5
"I expected to get a professional and knowledgable person to help me and that's what I received.
"
March 18, 2018
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5.0 out of 5
"Excellent professional management personnel. Could not be happier with service and facility. Tata is an outstanding asset to your company."
January 23, 2018
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- Steve from Plantersville, TX
5.0 out of 5
" Customer service of this quality is extremely rare. Thank you so much!"
December 21, 2017
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5.0 out of 5
"Tara at the Montgomery location on Hwy 10t was the best. She makes everytbi g a lot better when back g to ha e your life put into a storage unit!"
November 29, 2017
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- Holly from Montgomery, TX
5.0 out of 5
"Tara was absolutely wonderful! She answered all of my questions, and was very helpful. I appreciate her going above and beyond in making my first experience at the Montgomery, TX location a success!"
November 27, 2017
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5.0 out of 5
"I was overall very pleased with service I received!!!! Thank You, God Bless "
October 26, 2017
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5.0 out of 5
"Do to flooding from H. Harvey, the moving truck at this location was unavailable, as per a corporate decision. I was told, by corporate, that I will be notified when the truck becomes available for customer use."
September 02, 2017
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- Rhonda from Montgomery, TX
5.0 out of 5
"I only needed the storage unit briefly but was VERY pleased with the service, everyone was wonderful to work with!!"
August 23, 2017
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- Danielle from montgomery, TX
5.0 out of 5
"LOST THE KEY TO UNIT, AND TARA HAD NO PROBLEM CUTTING IT FOR ME WHEN I BOUGHT MY NEW LOCK. SHE WAS AWESOME!!"
July 26, 2017
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- Anthony from Montgomery, TX
5.0 out of 5
"Great place. Will rent there again for my storage needs"
July 23, 2017
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- Raina from Montgomery, TX
5.0 out of 5
"Tara was more than informative and went above and beyond to let me know about what all was offered through the services."
July 21, 2017
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5.0 out of 5
"Took care of me like I was the most important customer you have. Professional and very nice!"
June 27, 2017
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4.5 out of 5
"The property could use a little more parking space and maneuvering room when several trucks are loading/unloading. But the location is perfect."
June 27, 2017
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5.0 out of 5
"The employees at this location are very friendly and curiosity. I would recommend this facility to my friend and family."
June 08, 2017
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- Robert from Montgomery, TX
5.0 out of 5
"I was well taken care of by the associate. Very smooth.
Thank you"
March 27, 2017
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5.0 out of 5
"I rented one unit and needed to go to a larger unit they made the process simple and easy at transition time. Are always smiling and waving at the customer as you drive in. Excellent people"
March 17, 2017
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- Tanya from Montgomery, TX
4.6 out of 5
"The rep at the Montgomery Tx location was always respectful and kind. She was a great help and exceeded expectations. "
March 01, 2017
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5.0 out of 5
"Great people. Very helpful. I loved the place.
Thanks"
February 23, 2017
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5.0 out of 5
"The lady at the office was friendly and professional. YOU are the best thank you so much."
February 23, 2017
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- Richie from Montgomery, TX
4.1 out of 5
"The ladies upfront at desk are always so friendly and kind! So far...great experience with your storage facility! ????"
January 30, 2017
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5.0 out of 5
"Tara is knowledgable and super helpful! She has a great attitude! She made the process so easy and answered all my questions with a smile! She wears a lot of hats, everytime I come over there she is doing a different task! She is a keeper!!"
January 18, 2017
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5.0 out of 5
"The storage size that I required was readily available and had easy access."
January 04, 2017
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5.0 out of 5
"Tara is a rockstar. She has been helpful for all our storage needs. "
November 28, 2016
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- Johnny from Montgomery, TX
5.0 out of 5
"I have rarely seen the customer service like the people here,even on a very hot day moving things,they even offered some cold bottled water,not because they had to,but you could tell they enjoyed what they do,and its more than just a job for them."
October 26, 2016
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5.0 out of 5
"I forget the names of the 2 ladies in the office, although they did introduce themselves. I was explained all aspects of the property including the security features and all access points for my convenience. Both office associates were very informative and helpful."
October 26, 2016
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- Machupa from Montgomery, TX
5.0 out of 5
"Very professional yet warm, friendly, and informative."
October 19, 2016
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5.0 out of 5
"Connie did an excellent job on telling me what I would get & actually upgraded me for the same price."
September 28, 2016
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5.0 out of 5
"The ladies who work at your store location, 257 are professional, knowledgeable, friendly and always courteous.
I am extremely satisfied with your overall professional attitude of your employees. You have trained them very well."
September 27, 2016
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5.0 out of 5
"I was very pleased with friendliness and helpfulness."
September 24, 2016
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- Everett from Montgomery, TX
5.0 out of 5
"I think they merit a ten - more than five-Great folks!...Thank You!"
September 14, 2016
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5.0 out of 5
"The service I received went above expectations. The facility was clean and user friendly. I really appreciate the free truck rental. I don't know what I would have done without it!"
June 27, 2016
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- Ellen from Montgomery, TX
5.0 out of 5
"Tara and Connie are wonderful to do business with. They both went 'above and beyond' from move in to move out. Afterall, customer service is what it's all about and these ladies genuinely made us feel like valued customers. I have and will continue to recommend Uncle Bob's in Montgomery to everyone. Thanks for superb storage facilities and service! "
June 23, 2016
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5.0 out of 5
"Tara was very helpful and informative.
She has a great personality and was very friendly. Thank you"
June 21, 2016
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- Robert from Grandville, MI
5.0 out of 5
"Every thing was clean, Rep was friendly and explained everything she was very good at her job."
June 19, 2016
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4.7 out of 5
"The only thing I would change is that 9pm closure. There were many times that we were not able to get something completed that day due to this closing time."
May 23, 2016
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- Birgitta from Montgomery, TX
5.0 out of 5
"Absolutely the best storage experience we have had. Connie and Tara were so helpful and friendly. As we are new to the area, they gave us a lot of helpful information.
We do recommend this storage to anyone looking for neat and clean warm and friendly place to store their things and treasures."
May 01, 2016
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- Wanda from Montgomery, TX
4.8 out of 5
"Connie and Tara have exceptional customer service and made my experience very friendly and personable."
April 25, 2016
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5.0 out of 5
"Your staff was very helpful and accommodating. All my questions and concerns were answered."
April 05, 2016
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- Rodolfo from Montgomery, TX
5.0 out of 5
"Quick, friendly, and professional staff. Made my decision a simple one to do business at this location."
April 03, 2016
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5.0 out of 5
"Connie did above and beyond! Helped me out of a crisis situation with professionalism and kindness."
March 30, 2016
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- Robert from Montgomery, TX
4.7 out of 5
"This was first time renting storage space and was pleased with the experience. All was great. "
March 24, 2016
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5.0 out of 5
"Connie and her staff were GREAT WONDERFUL and CHARMING.
Felt like I dealing with friends or better yet FAMILY"
March 23, 2016
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- Ashley from Montgomer, TX
5.0 out of 5
"Mrs. Connie was so friendly and helpful!! This is our first time to rent a storage facility and she made it effortless!! I had a great experience here!!
"
February 24, 2016
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5.0 out of 5
"Connie was very helpful ,she is very professional and friendly. I was having a rough time personally, and she called to check on me. Connie is a great asset to your company."
February 09, 2016
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- Virginia from Montgomery, TX
5.0 out of 5
"Connie and Tara were very helpful with everything. When I had to change to a larger storage unit at the last minute Tara was very kind and helpful in making all the changes."
February 03, 2016
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- Wanda from Montgomery, TX
5.0 out of 5
"The customer service provided by Connie and Tara at Uncle Bob's in Montgomery, Texas is outstanding. The grounds are kept in mint condition. They always seen to make each visit a personable experience! "
January 26, 2016
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- Enrique from Montgomery, TX
5.0 out of 5
"Great friendly staff. Would recommend this store without hesitation."
December 23, 2015
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- William from Montgomery, TX
4.8 out of 5
"I would have like a refund for the rest of the month I didn't use which was from the 13th to the 30th that would only be fair Thank you William Valentine"
November 23, 2015
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- Catherine from Houston, TX
5.0 out of 5
"Manager and assistant have gone out of their way to help us and make us welcome. "
October 26, 2015
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- Judy from New Waverly, TX
5.0 out of 5
"The ladies in the office always went beyond there duty to help me"
October 24, 2015
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- Rhonda from Montgomery, TX
5.0 out of 5
"Couldnt be happier with my stay here. Connie and Jeanne are the best. Consider them friends as well as a valuable resource for my real estate business. Will always refer clients and will use again if necessary."
October 10, 2015
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5.0 out of 5
"Hospitality was was excellent and staff was very professional. I'm extremely happy with the service. "
September 28, 2015
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5.0 out of 5
"The climate control was exceptional. Connie and the rest of the staff were always eager to help in any way! Thank you!"
September 24, 2015
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- Tammye from Montgomery, TX
5.0 out of 5
"Connie and her assistant (sorry I can't remember her name...maybe Jeanne?) were so fabulous, always friendly and willing to help. They are super!!!"
September 23, 2015
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- Belinda from Montgomery, TX
5.0 out of 5
"Both ladies who work there are awesome! Always helpful & very pleasant to deal with. I have been renting from this location for many years."
August 27, 2015
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- Stella from Montgomery, TX
5.0 out of 5
"We loved Connie and Jeanne at store 257. We were not happy with some policies from corporate office. Connie and Jeanne were very helpful always willing to make everything go very smoothly. "
August 24, 2015
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5.0 out of 5
"Both employees were helpful, knowledgable and friendly. They made me feel comfortable and appreciated as a customer."
August 23, 2015
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5.0 out of 5
"Connie and Jeane are fantastic! !! Always so caring and helpful "
August 21, 2015
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- Charlotte from Montgomery, TX
5.0 out of 5
"Effective and efficient staff provided a proper storage space. Provided information on the use of the truck and assisted in scheduling the truck for use. Always have been helpful at the SH105 location. "
August 18, 2015
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- Nicole from Port St Lucie, FL
4.8 out of 5
"Everything was fantastic except one thing. I was not told I had to bring proof of personal property insurance...with that said I was not allowed to print it off on site. With that said it was mandatory to buy the insurance there provided by the storage unit....even though I had some! VERY frustrating. "
July 28, 2015
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5.0 out of 5
"The two ladies that took care of me during my few months there were exceptional. You are fortunate to have employees such as these. If I ever need another temporary storage facility I will certainly come back mainly because of the way I was treated."
July 23, 2015
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5.0 out of 5
"I was at the Conroe Texas rt 105 location and you have the best 2 employees there!! Always great on the phone. Helped me in many ways in regards to borrowing locks and blankets. Very comforting during what can be stressful times moving. Really i can't say enough how nice they where. Sad to say today it is hard to find someone so genuinely nice and caring on the phone and at the location. Well done"
July 23, 2015
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- Casey from Montgomery, TX
5.0 out of 5
"Everything was amazing. Women at front were very helpful and greeted me promptly "
May 27, 2015
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5.0 out of 5
"Connie and Jeannie made every possible effort to meet my storage needs and assist me. Their commitment to their customers and the quality of service they offer them is rare and not often found at other storage facilities. Jeannie and Connie are a true assert to Uncle Bob's Self-Storage and the customers they serve."
May 27, 2015
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5.0 out of 5
"You exceeded my expectation. Your employess was the best!!!"
May 27, 2015
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5.0 out of 5
"The manager was absolutely wonderful--helpful, explained everything, took her time to show me around. The facility is clean, well-maintained, with safety first and foremost. I feel confident that the items I have stored are safe. If I have questions, I know they will be answered."
May 26, 2015
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- Bettiann from Montgomery, TX
5.0 out of 5
"Always so very friendly and appreciative that I am doing business there. "
April 28, 2015
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- Bridgette from Montgomery, TX
5.0 out of 5
"Jeanine is a gem! She helps make everything easier!!!"
March 27, 2015
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- Jacqui from Montgomery, TX
5.0 out of 5
"I was a former customer on 249 in Pinehurst and when I moved to Montgomery tx I wasn't going to any other storage facility except Uncle Bobs [Life Storage]. I've never had any problems and the people that work at both facilities are fantastic. They are informative and if I have a problem I know they will get it resolved. I would highly recommend Uncle Bob [Life Storage] storage to anyone looking for a facility. The ladies at the Montgomery facility are the BEST. "
March 27, 2015
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5.0 out of 5
"Excellent experience. Thank you for your mind and efficient service. You guys are a pleasure."
February 27, 2015
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- Steffan from Montgomey, TX
4.3 out of 5
"Uncle Bobs on HW105 was clean, and had up to date access control measures and security cameras. Not once can you walk in the door without the warmest of welcomes. This location was everything you want a storage unit complex to have, but never expect to find in the midst of storage company stereotypes."
December 24, 2014
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- Tammy from Montgomery, TX
5.0 out of 5
"the only complaint I would even have is when you decide to raise the customers rates you should give them a 30 day notice. Mine was raised $20 and had no warning! "
October 24, 2014
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4.4 out of 5
"There should be more carts available for people to use. "
October 05, 2014
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- Susie from Montgomery, TX
4.5 out of 5
"usually-everyone is so busy there, that
we always have to wait, I usually don't mind unless I have to get on to work--the office could maybe use an assistant on the
busier days"
September 25, 2014
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5.0 out of 5
"Jeannie was very helpful, explaining the storage options and how much each one cost, as well as the insurance option. She was ready for me, since I reserved a space by calling Uncle Bob's [Life Storage] before going to the location, and made it quick and easy!"
September 02, 2014
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- Julian from Montgomery, TX
5.0 out of 5
"Connie was extremely helpful to me, very professional and made it an easy process which is great when you are stressed while moving!! Jeanie was also
very helpful on the days that she was there."
August 24, 2014
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- Steve from Montgomery, TX
5.0 out of 5
"I have already recommended several people.
I felt welcome everytime I went there.
"
August 12, 2014
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- Meribeth from Montgomery, TX
4.8 out of 5
"Very difficult for my movers to get in and out of storage because they had a large truck."
July 25, 2014
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- Linda from Montgomery, TX
5.0 out of 5
"Connie does an excellent job of keeping the facility nice and she was always friendly and helpful. Thank you!!!"
July 24, 2014
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5.0 out of 5
"I chose UB based on customer service. UB was not the lowest price unit but the friendly service won my business. "
June 29, 2014
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5.0 out of 5
"Connie represents the company with a positive attitude and personalizes the customers experience. "
May 31, 2014
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- Maribeth from Montgomery, TX
5.0 out of 5
"Connie in the office was amazingly helpful and friendly. Definitely a keeper!"
May 28, 2014
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- Jesse from Montgomery, TX
5.0 out of 5
"I like how friendly the staff is the do a great job "
May 28, 2014
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5.0 out of 5
"Very clean facility. Good price for the size of unit. Free use of moving van."
May 01, 2014
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- Elisha from The Woodlands, TX
5.0 out of 5
"The very sweet lady who helped me (I believe Connie was her name) was absolutely fabulous. I came right before she was supposed to take her lunch hour and she stayed and helped me even though the office was supposed to be closed. "
April 23, 2014
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4.2 out of 5
"I have had multiple Uncle Bob's [Life Storage] units at different locations and preferred the staff at the Montgomery location on 105 to be the friendliest."
April 23, 2014
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- Charles from Montgomery, TX
4.8 out of 5
"Gave me the frequent renter discount before I had to ask. Full explanation of the program. Very polite and helpful."
March 25, 2014
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- Jerrry from Montgomery, TX
5.0 out of 5
"Did not expect such speedy and courteous help. Was a nice experience in this stressful time. Employee knew right away which size storage we would need."
March 03, 2014
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- Krystyna from Montgomery, TX
4.3 out of 5
"No lights in outdoor units. Indoor units have open ceilings letting insects in."
February 27, 2014
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- Christy from Montgomery, TX
5.0 out of 5
"The reason I decided to use Uncle Bob's is that I am a Sales Consultant for a Curriculm company and store my samples in my unit. The fact that the staff will unlock my unit for the UPS driver is invalueable to me, and I greatly appreciate it. "
February 26, 2014
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- Jeannine from Montgomery, TX
5.0 out of 5
"Did and good job completely paper work and showing us the space "
January 29, 2014
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- Shera from Montgomery, TX
5.0 out of 5
"I have been a customer for six, maybe seven years. There has never been a problem or concern. Staff are friendly and attentive to everyone who walks in the place. Great job."
December 17, 2013
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- Anthony from Montgomery, TX
5.0 out of 5
" We found Uncle Bob's to be a safe place to store our furniture. "
September 24, 2013
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