Customer Reviews - Life Storage #762, Kingwood
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We at Life Storage want to maintain the best storage facilities in Kingwood, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Kingwood (#762)
4.67 out of 5
based on 29 of our most recent Reviews
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5.0 out of 5
"Your staff was extremely flexible given the short duration of my need. They were always willing to help and explain any questions I had. Thanks."
May 23, 2019
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- Stanley from Kingwood, TX
5.0 out of 5
"Ready to help when we needed you most....after Harvey!! Thank you."
May 23, 2018
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5.0 out of 5
"After Harvey and the mess it came with it everyone was extremely helpful .
Thank you"
October 29, 2017
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5.0 out of 5
"Erica was always so professional and approachable!!! Very nice storage facility!!"
August 28, 2017
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5.0 out of 5
"This is the 1st time I have rented a storage unit and it has been so smooth. Your location is easy to get to, there's always a cart available and the facility is always clean. Most importantly, I always feel safe there. Keep up the good work!"
July 19, 2017
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5.0 out of 5
"I've stored at lifetime for a very long time and Erica continues to go above and beyond to make the experience a pleasant one"
May 27, 2017
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- Beckie from Livingston, TX
4.9 out of 5
"We pretty much knew about life storage since we were moving from the Townsend Life Storage to the Kingwood Life Storage because Of the price difference. Our experience at both places met our expectations."
March 27, 2017
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5.0 out of 5
"I so appreciated it that you made it easy to cancel my storage unit on the fly because I found a house way sooner than expected.
Your flexibility, politeness, and understanding are the reasons why I'll come back to you as a customer!!"
January 23, 2017
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4.9 out of 5
"The biggest appeal to me was getting the second month rent free. That made you stand out among other places I looked at."
January 23, 2017
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4.8 out of 5
"I expected a well-run and clean facility and my expectations were met"
October 27, 2016
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5.0 out of 5
"Everything was nice and I was treated well. Great experience!"
July 27, 2016
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4.8 out of 5
"Even when flood waters rose to the level of the property, my items stayed safe and dry. The property was cleaned up promptly after waters subsided. Management is very attentive."
July 27, 2016
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- Lawrence from Kingwood, TX
4.8 out of 5
"Expectations were met! I did not give a "strongly agree" rating because of price. Other than that, great facility and management team."
May 26, 2016
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5.0 out of 5
"Erica was especially helpful, courteous, and answered all my questions expertly. She is a genuine asset to your company!"
May 23, 2016
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5.0 out of 5
"Manager is great at my location, always pleasant. Building maintains a nice temperature to protect my belongings"
March 03, 2016
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3.8 out of 5
"Three times I have gone to the office to pay my bill, each time a sign is up saying they will be back at 5 pm. 3 hours later. Does not conform to your posted hours of business. I could understand 30 minutes or an hour but not three hours."
November 30, 2015
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4.0 out of 5
"When told I could have use of a truck I was given one not even close in size to when I was promised causing me to take more trips therefore spending more."
November 25, 2015
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- Stephanie from Kingwood, TX
5.0 out of 5
"I had a very good experience at your facility. Your staff is courteous and attentive. If I called your location and the phone went to voicemail I always received a phone call back quickly. Even if I didn't leave a meassage. I would recommend this location to friends and family. I particularly appreciated Erica's assistance. Moving is never fun but she was always helpful and she is very knowledgeable. Overall I had a great experience! Thank you ;)"
November 24, 2015
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2.9 out of 5
"I am not happy about the fact that every time I go to the storage now, there are no carts to move items around. This was not always the case, but is certainly a big problem now. So much so that I am considering other options. This is a development over the last 6-8 months. It is causing a very big inconvenience and problem for us."
November 21, 2015
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5.0 out of 5
"Just wanted to say the manager which Is Erica was really helpful and accommodating to what I was looking for and needed. "
September 14, 2015
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4.0 out of 5
"The space was clean, however, the day that I was moving in the automatic doors to enter the building was not opening automatically. I thought the building was closed at first even through it was during open hours. "
August 18, 2015
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4.8 out of 5
"plan on renting space from you again in a few months."
July 27, 2015
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- Randy from Crystal Beach, TX
4.2 out of 5
"One of the units I rented was dirty, and had a cardboard box full of items/trash from the prior renter. The unit was C 7"
June 26, 2015
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5.0 out of 5
"Agent thoroughly explained the procedure for rental and offered suggestions"
May 21, 2015
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4.5 out of 5
"your people were always very helpful and helped me out when I had questions thanks for the time we were together.. "
April 23, 2015
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5.0 out of 5
"I was looking for a clean, secure place with storage above ground. Moving carts are always available."
March 27, 2015
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3.9 out of 5
"I know my answers are not consistant, but I rented my unit with another company and then you purchased the business. I appreciated that you let me pay by the day when I was ready to move (instead of the whole month). And I overheard a conversation about a savings if you registered on line. Uncle Bob [Life Storage] sounds like a good change!"
March 03, 2015
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4.4 out of 5
"Thus far, the ownership change has been pretty much seamless with respect to the facility and the storage cost."
December 04, 2014
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4.7 out of 5
"Nice place and staff to do business with. I like how you are ever so watchful of the storage complex."
November 20, 2014
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