Customer Reviews - Life Storage #763, Houston
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We at Life Storage want to maintain the best storage facilities in Houston, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Houston (#763)
4.68 out of 5
based on 55 of our most recent Reviews
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5.0 out of 5
"Christopher Molina II, was the Store Manager at 11500 1960 W, Houston and he patiently answered all my questions. He was Most Professional and super polite. Since I'd never rented storage in the past, he was extremely helpful in providing the necessary information to lease a space. I highly recommend Chris as a Store Manager."
September 27, 2018
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5.0 out of 5
"Erica greeted me right away and was very helpful. The whole process was quick and easy."
May 12, 2018
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- Ezeckiel from Houston, TX
5.0 out of 5
"Your staff has been helpful and very professional, but as well make you feel at home."
April 18, 2018
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5.0 out of 5
"I needed,to rent your moving van. I made the arrangements,with Greg Palermo at the Jones,Rd location. I just,want,to say,that,he,was great to deal with. He was pleasant, knowledgeable, efficient, and helpful. You have a great,employee!"
March 27, 2018
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4.7 out of 5
"Chris was very efficient, transferring info from my prior account to save time. He also ran all the way to the other end of the property faster than we could drive there just so he could remove your lock right away. He's a definite improvement from the prior staff."
December 19, 2017
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5.0 out of 5
"Evrything was perfect. Both ladies that helped...the lady on phone and the lady in the office made the move smooth."
December 03, 2017
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5.0 out of 5
"Your company really showed up and showed out for the people who needed help during Hurricane Harvey I appreciate everything you did thank you very much"
October 23, 2017
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- Christopher from Houston, TX
4.3 out of 5
"Prices are higher than other similar services. No discounts are given to long term leases. "
August 18, 2017
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5.0 out of 5
"Kaylcia was an exceptional employee, so much better than Public Storage staff could ever be. She was patient, kind, great listener, and extremely professional. She was very thorough, and truly I enjoyed working with her."
July 17, 2017
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5.0 out of 5
"The sizes of all of the available storage were explained. I had several to choose from. The clerk even selected a unit that was very close to the elevator."
July 01, 2017
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4.4 out of 5
"Nothing in particular but thank you for keeping our belongings safe for 8 years while we lived abroad."
March 27, 2017
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4.6 out of 5
"You're doing great! Karl is a star. Always courteous and professional. Very happy with the service you provide. "
March 19, 2017
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5.0 out of 5
"Karl and Misty were both extremely friendly and professional. I have been very, very impressed by their interest in my needs and going over and above what I would expect in customer service. Thank you so much for hiring them! They should both be commended for their exceptional ability to please the customer!"
January 26, 2017
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5.0 out of 5
"Danny went above and beyond to make sure our needs were met and we would be happy with our space."
October 25, 2016
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- Christie from Houston, TX
5.0 out of 5
"Staff was very friendly and helpful. Facilities were well maintained. I liked that the monthly amount was prorated for the time I used the storage during the month. Easy to maintain my storage account. Very happy overall."
October 25, 2016
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4.5 out of 5
"Danny is an exceptional individual, and goes above and beyond to assist, and or accommodate with everything. I've only dealt with one other gentleman, yet he as well was very professional. People are indeed our greatest assets, and Uncle Bob's [Life Storage] can credit my business at this facility to Mr. Danny. Thank You "
October 20, 2016
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5.0 out of 5
"Both Danny and Karl are outstanding when it comes to customer service. We have been associated with this facility since 2006. My parents had 2 units, I have one unit as well as my nephew. I have always felt safe anytime I have been working in my unit. The facility is well lighted, both inside and out. It is always neat and clean free of trash, etc. Danny and Karl regularly check up on my to make sure everything is ok and if I need any assistance. "
September 21, 2016
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4.7 out of 5
"The tour of the facility was very informative and the facility was well kept. Overall you can tell the associate took pride in his tasks. "
July 27, 2016
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5.0 out of 5
"Our needs were filled on first visit even though no space was available. When we were ready to move, everything was ready and our move went very smoothly. I will be recommending Uncle Bobs to my family and friends."
July 01, 2016
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5.0 out of 5
"The representatives are always available should I need any assistance and very helpful in every way."
June 28, 2016
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- Veronica from HOUSTON, TX
5.0 out of 5
"I really expected the standard storage facility type of experience. He was friendly, personaable, and still was considerate of my time!"
June 01, 2016
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5.0 out of 5
"Danny and Karl have been very helpful. Facility is secure and clean."
May 26, 2016
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- Trenikia from Houston, TX
5.0 out of 5
"I did my research. I checked the reviews before renting, and everything was perfect just like the reviews stated."
May 26, 2016
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4.5 out of 5
"My UB is staffed with professionals and it is very well run. "
May 18, 2016
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5.0 out of 5
"Overall team is a great example of customer service as well as business."
May 18, 2016
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5.0 out of 5
"The staff there are always helpful and friendly. We recently moved to a bigger unit and it went so easy.
"
April 30, 2016
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- Rustin (Russ) from Houston, TX
5.0 out of 5
"I had several changes in unit needs...Danny was a rock star...he helped me multiple times. Always got the details right first time and was very accurate. He and Karl did a wonderful job overall and this has been a very positive experience."
April 30, 2016
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5.0 out of 5
"the positive is that I chose your location out of all the ones to choose from in Houston! Pricing met our needs and I was very pleased with the staff and their helpful information at all times.
one helpful thing would be to purchase another cart so you can have 3 at elevator lobby. I had to go hunt one down several times. But over all very pleased with location. "
March 30, 2016
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5.0 out of 5
"The team at that location was wonderful to me. Danny and Carl were always kind and willing to help me. My experience was amazing. "
January 25, 2016
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5.0 out of 5
"Because of the manager Danny and the associate manager Karl, I will never use another storage company. They keep the place sparkling clean and are great to work with."
January 04, 2016
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3.0 out of 5
"Store Manager is rude and doesn't speak. There have been a few times when I am in my storage and he will walk by and not say hello."
December 11, 2015
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2.4 out of 5
"I went to move into my storage unit after paying for a moving truck and movers and the attendant failed to remove the store lock from my unit. I called the customer service line and they were unable to reach the property manager so I was not able to move into my unit that night. That resulted in me having to pay extra to keep the moving truck and have the movers come back the following day when everything should have been moved in that evening. "
December 06, 2015
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3.8 out of 5
"I am curious to find out why, when you have a loyal customer, you raise the rates to the point where your customers start considering moving to another facility. Unless, you want your customers to be temporary. "
November 24, 2015
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- Nathaniel from Cypress, TX
4.3 out of 5
"My space is hard to enter the slider seems to always be stuck. Also my light above my unit is not working. "
November 17, 2015
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5.0 out of 5
"THE SPACE WAS EXACTLY WHAT I NEEDED, LOVED THE EASY WAY IN AND OUT, CLEANNESS, EVERYTHING I WAS LOOKING FOR, ONLY ONE THING SOME LIGHT BULBS IN HALL WAYS ARE OUT MEET MY EXPECTATIONS AND MORE . THANK YOU"
November 11, 2015
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3.8 out of 5
"It just appears that the hallways of the units are not being kept as clean as they used to be."
October 26, 2015
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4.2 out of 5
"was offered the right size unit at a reasonable price."
September 01, 2015
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5.0 out of 5
"Danny is awesome. I had to rent a unit at the last minute right before closing time and he went out of his way to make sure I was setup and happy. I've got two units there mostly because of my great experience ojn the first one and Danny."
August 28, 2015
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5.0 out of 5
"The sales associate was very nice professional and informative. There was an angry customer who came in while I was and observing how professional and respectful the sales associate handled that customer, I was at ease and confident my time there would be great."
August 28, 2015
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4.9 out of 5
"I received great service, a great price, and a great storage location."
August 28, 2015
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- Patricia from Cypress, TX
5.0 out of 5
"Danny is a very nice friendly person .helpful with any concerns you have .would recommend this storge to family and friends .good prices and specials .thanks again for my storage at Uncle Bobs [Life Storage] . "
August 23, 2015
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5.0 out of 5
"Just wanted to say that both gentleman I dealt with were extremely helpful and professional. The supervisor Danny is a great guy. Danny's attitude is always positive and has a work ethic that should be showcased company wide. Many times I visited my 3 storage spaces, I found Danny sweeping, cleaning, walking around, asking if I was OK...needed anything... He even offered me water on many occasions... The facility was always clean...carts were always available to make moving boxes and other items easy. Thank You for everything! "
August 23, 2015
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- Ignacio Nash from Houston, TX
5.0 out of 5
"We are very happy with our lease and location. The management makes it even better."
August 05, 2015
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5.0 out of 5
"I am very satisfied with your business and services. Convenient location, clean, bright facility, professional and friendly staff. Good job! "
July 28, 2015
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5.0 out of 5
"The overall experience for wonderful. I would definitely use Uncle Bob's again and recommend them to my friends and family. Carl was just great. So helpful and polite. A great place. "
July 23, 2015
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3.4 out of 5
"The service was great. Ghey went over and beyond to be helpful."
June 27, 2015
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5.0 out of 5
"Storing one's things can be stressful. The cleanliness of the site at store #763 in Houston & professionalism of the manager, Daniel, & staff eased any concerns. I am confident my things are safe."
June 26, 2015
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3.1 out of 5
"Out side security needs to be improved more lighting needed . Boat got broken into only a month in space"
June 21, 2015
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4.6 out of 5
"I am so glad for the change of ownership.
I feel Uncle Bob's is there for me...I did
not feel that way about the previous owner. I am in the product customer service business and customers really know when they are priority as a customers. Thank you "
May 28, 2015
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5.0 out of 5
"Very easy process to rent a space and maintain the time we were there. Very professional and would use your facilities again."
April 27, 2015
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5.0 out of 5
"we have been treated with the utmost professionalism and issue that have arisen have been handled expeditiously and thoroughly. You really can't ask for more and rarely get that much. Good job."
January 27, 2015
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4.3 out of 5
"the space i rent is very clean and the overall facility is well maintained."
November 25, 2014
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- Ignacio Nash from Houston, TX
4.7 out of 5
"I have been at this location over 2 years under another company name and was not happy. I can already see the difference in the new management and company customer service. This will keep me here as a long term customer."
November 25, 2014
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4.7 out of 5
"Compared to other facilities in the market everything was much better. "
November 25, 2014
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- Linda from Houston, TEXAS
4.4 out of 5
"I have rented a office/warehouse unit. The area is well lite at night and clean. My neighbors are polite and considerate. "
November 22, 2014
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