Storage Units near Shady Acres in Houston, TX 77008

"Excellent"

"Online reservation process was quick and painless.  Great customer service!  The front desk and Erin (lead manager) are great!!!  I had a minor issue and Erin resolved it quickly.  I am renting a 10 X 10 space, and they definitely have the best prices in town."

"Elevator broken on the second day of renting.  Only option is to use the stairs until it is fixed.  Asked to be transferred to a 1st floor until to avoid this and was told that I would have to pay again for the new unit.  I agree with the other reviewer.  There was some sketchy stuff going on in the parking lot around "quitting time."  Folks just sitting in their cars doing nothing.  I was afraid to leave my car unattended."

"Staff are pleasant and accommodating. Location is good and pretty accessible off the freeway. The overall facility is in decent condition. The bathrooms however are atrocious and I find it hard to believe they are in this state... Especially since they *will raise your rental rates* a few months after you sign up. Where does that additional money go? Certainly not to keeping things clean in the areas you might find yourself needing to use while visiting the location. Another reviewer left a 1-star review about the bathroom situation 3 months prior to my review. I am assuming it has been that way the entire time, because this bathroom looks rough - like middle of nowhere road stop type rough. There isn't even a working handle on the men's stall you just have to shimmy it closed with your finger and hope no one does the same on the other side to open it back up."

"Chaos. Every time I visited there was something else going on: elevator broken, other customers blocking all the parking spots, no masks being worn by employees or customers, or even the time they the fire department was there and disallowed entry after smoke was coming out of one of the inside units. Oh yeah, and all the crazy stuff that goes on in the parking lot around "quitting time" and everyone is returning their trucks and trailers to storage. I was unable to move out on time due to the elevator and Fire Department issues so they did offer to refund me my rent renewal."

"Very clean very nice place"

"Best service I’ve gotten so far from a storage facility"

"DO NOT STORE TRAILERS HERE. They will be stolen. Had our work trailer full of tools stolen here between April 10 - April 12. People were able to open the gate, cut the bolts on the trailer hitch and drive out of facility. The facility did not even know it happened. We had to find this out when we went to pick up trailer today..... from Nextdoor post, there were at least 2 other RVs stolen from here in November 2020."

"Worst experience with this storage , I’ve paid for UHAUL rentals on 2 occasions. The days I was available to move my stuff out the of storage was both times the elevator was out of service. Very inconvenient and bad for business"

"Both Tailar and Erin helped me tremendously in selecting a storage unit appropriate for my needs. They were friendly and professional and provided excellent customer service as we went through all the paperwork. Tailar even helped me figure out how to use the lock when I was having trouble with it! The facility is very clean and in a good neighborhood, and I like that it has extended access hours. Highly recommend!"

"Both Tailar and Erin helped me tremendously in selecting a storage unit appropriate for my needs. They were friendly and professional and provided excellent customer service as we went through all the paperwork. Tailar even helped me figure out how to use the lock when I was having trouble with it! The facility is very clean and in a good neighborhood, and I like that it has extended access hours. Highly recommend."

"The managers and staff at this storage facility are the most professional and friendly staff that I’ve ever met. They’ve always helped me when I call or assist when I need them to. I highly recommend renting a storage unit from this location, you and your property will be taken great care of!"

"Great facility! Tailar provided excellent customer service, I will definitely recommend.!"

"The bad: The hallways are very narrow, everything is compressed as much as possible in order to maximize profit and compromise convenience. The men's restroom is disgusting."

"I live in the neighborhood. Your alarm has been going off for hours. I've called your corporate office multiple times and nothing has happened. Please resolve."

"Well then"

"Great experience"

"Great location Erin is very sweet and will go out of her way to make sure the customers are taken care of thank you!!"

"Laquanta is a awesome person"

"If you are looking for a storage facility that is brightly lit, amazingly clean, easy to access, conveniently located, with keyoad controlled entries and security cameras then look no further!! I have been storing my excess itens for many, many years and this place is like a dream closed to them ALL!! Average rental rates compared to others untik you see how CLEAN THESE ARE! I was and still am VERY IMPRESSED! The stained cement floors on my floor are buffed to a high gloss shine! NIOCE!!! Unit itself was brand new, at least it looked that way. The office staff is the most helpful, knowledgeable, professional pair I have encountered. Not to mention the friendliest!! They make the choice to move very easy! Best storage In have every revved, by far!! Thank you to my office staff! I appreciate it!"

"Good customer service laquanta was very sweet, big facility I would recommend"

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"Friendly staff nice property"

"Very friendly staff, helpful and nice facility"

"Great service manager very nice and helpful finally moved out after over a year and never experienced any issues"

"So far my experience with Life Storage has been very satisfactory. It was easy to sign up, easy access, good cart capacity, and good safe environment inside. I also appreciate that there are clean and available rest rooms."

"Great location! Friendly and helpful staff! I’ve been storing here for years, and will keep using them as long as the prices stay reasonable:)"

"The absolute friendliest and most helpful, accommodating service! Would highly recommend! And also great rates!"

"Nice facility, clean bathrooms great customer service, i did not need storage I just came to look at box prices and asked to use the restroom which she kindly allowed. I struck up a convo with the manager and she was so sweet and personable and asked me to leave a review! Thanks again for the chat!"

"Customer service here is amazing! Will definitely be renting by the end of month here !!"

"Having had several storage units of varying sizes, using several different companies, I feel like I'm able to give a fair opinion in regards to pricing, access hours, customer service etc :)  My monthly rate is excellent for the area, size and amenities (climate controlled, first floor etc) but it was ERIN (I hope I'm spelling her name correctly) who really deserves the credit for my 5 Star Rating. She was very patient and took the extra time to explain exactly how to complete the process online as I wasn't able to come in during regular office hours. She patiently walked me through each step so I would know exactly how to find my unit, how to access the building and gate codes etc. She even followed up our phone conversation with a voicemail just to make sure I had all of the info I would need, and to confirm that I was settled in and to check if I needed anything.  She made the process so easy for me. If you're considering renting here, ask for Erin!"

"Been there less than 30 days. I signed up online and wanted to use truck. Wasnt until I got there found out there was no truck. Signed up for a premium location, what they consider premium was not, still far from door but a corner unit. rather be closer to door dont care about corner units. Saw another customer payment info lying around. My code worked to get in property but not out, had to contact emergency number. Found out gates were having issues but this should have been sent to all customers in an email for FYI. Informed store manager she offered an apology, which I think more should be done besides an apology.. Totally dissatisfied with the service, It has been one thing after another. Ventilation is poor especially on days when they leave the door open giving the units a great dose of Texas heat! Units can really benefit from having a vent system blown into each individual unit like Proguard. You also have to come with a cylinder lock or buy it from them. That an extra $20 buck start up cost, on top of their high fee.These are not easy to find around town. You can buy online for about $10. The start up is cheaper than Cube Smart but Cubesmart has a truck rental and better AC. So far havent seen any pest. Small trash can was in building but that has been taken away.Sign says it will fine you for leaving trash. Dumpster is for management only. Choose wisely before coming to this location or even using this company."

"Tailar has been helpful from the start. Everytime I visit with questions or need assistance she is willing to go above and beyond to assist! Really appreciate friendly helpful staff."

"The only complaint I have is that once the construction work began on the property, the units were not properly covered and sealed to keep out the dust. My boxes and stored furniture were all filthy when I moved them out. Other than that, my experience was fantastic."

"I’ve leased many times for many years and have ALWAYS felt this place was a perfect place for me. Never any issues and staff is completely courteous and helpful."

"Staff was extremely helpful and courteous. The spot for the RV was perfect and backing up the trailer was easy with plenty of room. Plenty of room to maneuver the trailer around the property as well."

"Tailar was amazing she made the move out process for me and my husband amazing. Would give 10 stars if I could. Love the facility and the staff! Most definitely coming back in the future."

"We had the most wonderful experience here! Erin absolutely made it quick and easy to get everything set and all of our questions answered! Definitely recommend this location!"

"been a customer for a very long time, Erin is by far the best manager, very attentive and sweet always willing to help thank you"

"Tailar was amazing I was coming into the location just to inquire about spaces she was super sweet will definitely be renting here property was clean and looks very secure."

"We had a trailer stored in this storage facility for 1 month. We just received a call saying that it was stolen and when we asked what they can do to help all they did was give us a police report. Avoid this place at all cost if you value your stuff. Their security is obviously very sub par."

"We had a trailer stored in this storage facility for 1 month. We just received a call saying that it was stolen and when we asked what they can do to help all they did was give us a police report. Avoid this place at all cost if you value your stuff. Their security is obviously very sub par"

"Great customer service"

"Every single time I try to log on to pay account, I have to go through resetting password. Also, my climate controlled space is not nearly enough ventilated. Lastly, they consistently and strategically raise the price of unit."

"Wow.este lugar esta súper cuidado.super accsesible.tiene elevador carrito para transportar tus cosas.todo iluminado.y si no mal recuerdo con aire.perdsonal amable.y buenos vecinos muy respetuosos."

"I have been storing here for years, I have 5 spaces and have not had any issues, customer service is always so nice Erin does a good job"

"I was very satisfied with the service, Taylor was very helpful with letting me know what unit would be useful for me I would tell more friends to come to this life storage location"

"A great place for my summer storage needs. Staff is very polite and will provide assistance when needed. They have different size storage units, air conditioned units, and automatic lights that turn on when you are moving your stuff in or out of the building."

"Construction going on in the building Not offered a discount rate during inconvenience"

"Buen servicio"

"Great Customer Service!"

"Best customer service out of any storage place I have used I will be referring people here thank you for such a pleasant experience"

"This is an amazing storage place! I prefer it to my previous unit, although that was a good place, but here, I love the location, Erin is an amazing and helpful manager and the facility is great. There are bathrooms and small trashcans for minor trash, no dumpster access though. I love the super safe barrel locks and I will at a photo of the lock."

"I have been a customer for over 6 years and havent had any trouble, safe and great place to store my trailer"

"Tristan was so helpful! On numerous occasions. He was even so kind as to help with last box, which was too heavy for me."

"clean nice/friendly people good prices"

"great customer service.Erin is so friendly nd reminds me of my granddaughter.the place is clean nd affordable.i feel my items r safe here"

"you were great, I just could not afford you for right now."

"Clean, helpful, and well maintained. Great staff, very friendly manager!"

"I rented a 5'x5' storage unit here for a very reasonable price.  Setting everything up was quick and easy.  My storage unit is clean, secure, and climate-controlled.  Erin B. is friendly and helpful."

"I rented a 5'x5' storage unit here for a very reasonable price. Setting everything up was quick and easy. My storage unit is very clean, secure, and climate-controlled. Erin B. is friendly and helpful."

"Erin was so sweet and helpful prices are good property is clean and they have bathrooms in every building which is not usual for storage.. very convenient. If youre looking for storage ask for Erin shes great"

"I enjoyed my Houston experience so much, I also have another unit in another city for my dad's overflow. Climate control units could be a little cooler to offset humidity in the area."

"I've had a storage unit there for 6 years. Facility was always clean and easy access but secure. Many boxes and packages I hadn't looked at in those 6 years and found no evidence of damage from insect or rodents when I finally moved them to my home. Although I hope I never have to I would definitely use them again!"