Customer Reviews - Life Storage #748, Bedford
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We at Life Storage want to maintain the best storage facilities in Bedford, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Bedford (#748)
4.62 out of 5
based on 22 of our most recent Reviews
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- Christopher from Bedford, TX
5.0 out of 5
"We were very impressed with the customer service and knowledge of all the staff. They went out of our way to be helpful and continue to do so every time we interact with them."
April 29, 2018
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5.0 out of 5
"Very impressed. Facilities very well kept and ample driving space between Units for large moving trucks. Customer Service very professional and yet personal. Renting process very quick. Would definitely store belongings here again. "
August 23, 2017
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5.0 out of 5
"Very friendly and informative. Showed compassion for my situation. Went above & beyond. Very impressive. "
April 19, 2017
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5.0 out of 5
"Everyone was polite and professional. Met all expectations."
July 18, 2016
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4.1 out of 5
"The free moving truck use was a BIG factor is renting from you guys!
The Dumpster needed to be dumped 2x as often."
March 23, 2016
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5.0 out of 5
"Martha and Uncle Bob's Storage meet my expectations and then some. I stored at this facility for many years and have always had great service from Martha. Martha is very dedicated to making the customers happy. She very, very nice and personal. I've seeing her give the same great service to customers who were in the office renting a storage room while I was present. "
March 04, 2016
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5.0 out of 5
"The girls that work there are GREAT! Knowledgable and made it painless. The payment reminder calls were a life saver."
February 23, 2016
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4.5 out of 5
"My only complaint is, due to the size of your facility, the uncovered storage spaces are very difficult to get in and out of."
December 25, 2015
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5.0 out of 5
"The Front Office Lady is wonderful and I believe she actually lives on property
Thank you
"
July 28, 2015
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2.8 out of 5
"I was supposed to be relocating for my job. My employer changed there mind so i no longer needed the storage unit. I cancelled 2 days after signing up but still had to pay for an entire month."
July 23, 2015
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4.0 out of 5
"I was NOT told that I would have to buy a lock from here when I reserved the unit. I bought a lock and then had to return it after buying one thru you."
July 18, 2015
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- John from Colleyville, TX
5.0 out of 5
"Martha described units that were available, then showed us the 2 we could use. she put them on hold until we could decide which one. Then she showed the units we ultimately signed for."
July 16, 2015
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5.0 out of 5
"Very professional staff. I had an issue the first month with my auto pay and I REALLY appreciated the call about my debit card as my wife and I were traveling out of the country. your staff took the time to contact me so that I could avoid the late fee. That was true customer service. "
June 30, 2015
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3.4 out of 5
"My storage is in the corner and I'm okay with that. But there are no lights with a VERY dark area at night. I feel completely unsafe and I can't see when I have to take things to or from storage after work."
June 26, 2015
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4.9 out of 5
"Martha is a wonderful manager. She helped us with 2 storage units, and explained everything to our satisfaction. She is also very knowledgeable, friendly, and competent."
June 25, 2015
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- Dennis from Colleyville, TX
5.0 out of 5
"everything was great. only concern is mandatory new cylinder lock. i'm concerned that it could be punched out fairly easily; doesn't seem as secure as older style locking system."
May 27, 2015
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5.0 out of 5
"Martha is the best. Her appearance attitude and knowledge were a deal maker. And the he pricing was the best. Thanks for providing a great experience"
March 27, 2015
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4.7 out of 5
"Excellent and understanding! Especially during a stressful situation on my part!"
July 26, 2014
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4.2 out of 5
"it was very handy. cancelled only due to no longer needing extra storage space."
June 23, 2014
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- Lauren from Grapevine, TX
4.4 out of 5
"The slide thing on the storage shed is really hard to undo because of rust, It needs to be fixed because I needed help just to unlock mine, after my personal lock was already off!"
June 03, 2014
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5.0 out of 5
"The employees were polite and helpful They were on the propriety when I arrived but returned promptly and greeted me immediately"
March 01, 2014
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- Mary from Colleyville, TX
4.8 out of 5
"Martha is always courteous and friendly and helpful, whether in person or on the telephone."
January 02, 2014
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