Customer Reviews - Life Storage #266, Dallas
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We at Life Storage want to maintain the best storage facilities in Dallas, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Dallas (#266)
4.81 out of 5
based on 30 of our most recent Reviews
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5.0 out of 5
"Amy is the BEST! She makes things seem easy and she always went the extra mile to help me.
Thank you!
Cecilia"
January 23, 2019
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5.0 out of 5
"Amy and Eddie made my renting experience wonderful! What a great team!"
June 18, 2018
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5.0 out of 5
"amy and the gentleman who is the office always treat me with respect and offer to help me with any thing I need, the have also went as far as to help me locate a push along cart inside they are so appreciated!!! I am disabled they take care of their customers!!!"
January 28, 2018
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4.6 out of 5
"Amy was so helpful and had a great attitude about assisting me! Keep up the excellent customer service Amy!"
October 23, 2017
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5.0 out of 5
"The place was very clean and neat...cleaner than any storage unit I have ever rented
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October 17, 2017
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5.0 out of 5
"From the beginning we have been impressed with the property, the staff and the price. It is so clean that we could have a picnic on the floor. "
July 02, 2016
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5.0 out of 5
"I have used other storage facilities in the past. This Uncle Bob's is so much better than any facility I have ever used. I find it to always be clean, organized and well managed. I really appreciate you!!"
May 26, 2016
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5.0 out of 5
"The representative in the front office has always been very helpful and happy! One day she waited for me to arrive and it was her lunchtime. I took about 15 minutes of her lunch time, and she just stop to help me... Great customer service clean property I love it"
February 25, 2016
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5.0 out of 5
"Glad I chose Uncle Bob's to store my belongings while I transitioned between homes."
February 23, 2016
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4.7 out of 5
"The only issues I had were when my automatic credit card payment had expired and was charged a "late fee" I wish I had some warning about it. I think communication was sent via mail, and honestly, i probably just disregarded it. Your space was always clean and had a great experience!!"
October 23, 2015
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5.0 out of 5
"The girls in the office are always very friendly, and they're always willing to help me if I need it."
September 23, 2015
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5.0 out of 5
"Amy has always been very helpful. The halls and bathroom are kept spotless."
June 26, 2015
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5.0 out of 5
"Outstanding Customer Service and very helpful. Showed the unit and explained the process from A to Z. "
June 26, 2015
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5.0 out of 5
"Everything was very helpful...the moving cart and the free truck rental were a huge help!"
June 20, 2015
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- Shilpa from Riverside, CA
5.0 out of 5
"This is by far the BEST storage unit service I have ever used."
December 30, 2014
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4.2 out of 5
"The great service was everything I've come to expect from Uncle Bob's [Life Storage]!"
December 30, 2014
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5.0 out of 5
"The site manager was very helpful and was efficient in getting the contracts processed. "
October 28, 2014
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4.9 out of 5
"well kept building and safe. Staff always friendly and helpful.... if I need storage again I will return. "
August 28, 2014
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4.4 out of 5
"Your associates are your best asset. I'm genuinely impressed by the level of service, particularly when compared with what I've experienced at your competitors. My only complaint is with your prices. I've shopped virtually all the available self-storage locations in Dallas and find Uncle Bob's to be higher than average. While impressed by your level of service, I don't think it justifies a price premium."
July 28, 2014
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5.0 out of 5
"We used other storage facilities in Dallas over the years and found Uncle Bob's to be the cleanest and friendliest! Thank you!"
July 23, 2014
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4.9 out of 5
"Very comfortable with leaving my valuables...the use of carts indoor controlled air.
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May 31, 2014
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5.0 out of 5
"Amy is the Best Keeper Ever. . .
She worked with me to get more
Than I was expecting. . . I am
Bacically,Totally, Actually So Satisfied. . .
All The Best to The Uncle Bob [Life Storage] & The Amy. . . "
May 29, 2014
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5.0 out of 5
"Amy was great! I didn't have my storage for too long and I didn't visit or call much, but the process to get my storage was very easy Amy was very flexible as she had to stay a little later than closing to wait for me (very sweet of her), she had everything ready for me and was very helpful! "
March 25, 2014
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5.0 out of 5
"I really appreciate how clean and well maintained the storage area is. Often with other companies I have used the office is great but the storage area is terribly dirty. Great people on site too."
March 07, 2014
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5.0 out of 5
"Amy, the on-site manager, has been wonderful. She has been very friendly and very responsive when I've needed assistance.
My overall experience has been extremely positive. No complaints and no problems.
Bruce"
March 03, 2014
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3.9 out of 5
"the restrooms have been a mess (dirty) lately, and on several visits they were out of soap or paper towels. sometimes both were out....need help in this area."
February 28, 2014
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4.8 out of 5
"The price is fair and the facility is easy to use and clean. I am always helped by someone super nice. Truthfully, I hate that I even have to have a storage space at all but since I do, I'm glad it's Uncle Bob's [Life Storage]"
February 27, 2014
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2.9 out of 5
"It used to always be so clean now not so much now I have been renting a unit there for about 8 years or more and the place was always clean the floor were shinny no trash on them and now not so much it's hit and miss"
February 26, 2014
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5.0 out of 5
"Everyone that has helped me for the last 7 years has been the most friendly and helpful as can be. They make me feel like family! "
February 26, 2014
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4.9 out of 5
"I've stored at this location for over eight years, and have always been highly satisfied by the store's appearance, and the staff's friendliness and experience. "
September 28, 2013
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