Customer Reviews - Life Storage #705, Garland
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We at Life Storage want to maintain the best storage facilities in Garland, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Garland (#705)
4.74 out of 5
based on 56 of our most recent Reviews
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5.0 out of 5
"Was pleasantly surprised with my first storage experience, neatness of your place and helpful personnel."
November 23, 2018
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- BRUCE from Richardson, TX
4.6 out of 5
"We had to try several times to get the gate code to work and it was extremely cold and time consuming. However, we finally got it to work correctly.
I included my wife as an authorized person for the location, however, when the call came to my home reference the code my wife was told she couldn't receive the information and to have me to call Life Storage--created a little stress in the home when I arrived."
November 16, 2018
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5.0 out of 5
"Having to move after 29 years was very traumatic for me. Lifestyle Storage made it so much easier,the staff is awesome.They are flexible and they always make you feel important. It was one part of that move that I didn't need to stress over. Thank you so much."
June 23, 2018
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- Christopher from Garland, TX
5.0 out of 5
"Can't remember his name, but he was a cool laid back kind of guy. Very helpful... has a tattoo of Batgirl on back calf... give the guy a raise."
June 01, 2018
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4.6 out of 5
"Good company. I am not so pleased with the insurance requirement and cost. But, you dif deliver a good and safe storage place. Thank you."
May 23, 2018
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- D Jill from Richardson, TX
4.8 out of 5
"I just moved into a larger space by closing out the old and renting a new space. Everything went great."
April 29, 2018
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5.0 out of 5
"I have been working out of the country for my job and lifestorage has made my life very simple not having to worry about my things I had to leave back home. The facility is always very clean , staff is always willing to help and kind and I feel that all of my precious belongings are safe and sound. Payments are auto deducted from my account each month and I always get an auto update that my payment was made. Thank you for taking this aspect of stress off of my life. I appreciate all of you! Kind regards, Charles C."
March 26, 2018
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4.5 out of 5
"I like the fact that I am sent reminders about my monthly rental bill. "
December 21, 2017
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5.0 out of 5
"If I ever need to store anything I will certainly use Life Storage again!"
September 23, 2017
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- Linda from Richardson, TX
4.9 out of 5
"It is always so very clean inside and out. I tell everyone about it. And most importantly... the staff look good, are good and care."
September 21, 2017
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5.0 out of 5
"The people are very helpful with my needs and they are very nice"
May 24, 2017
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4.6 out of 5
"I am very pleased that I he rates don't increase!!
That is a reason we changed to this storage and nit!!!!"
April 19, 2017
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5.0 out of 5
"Very friendly and accomodating. Don't cha change a thing!"
January 09, 2017
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5.0 out of 5
"Provided the answers to all my questions and concerns."
January 01, 2017
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5.0 out of 5
"Neat, clean space as well as the entire complex. People have always been helpful. Thank you. "
November 18, 2016
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5.0 out of 5
"Just very easy to go through process of getting two different units, insurance for them and details of coming and going, paying each month, etc. Employers are friendly, very helpful since we had to move our entire 4BR home into storage. "
July 27, 2016
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- Jonathan from Garland, TX
5.0 out of 5
"I am appreciative of the use of the storage space, and that the building was always clean and accessible."
July 23, 2016
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2.5 out of 5
"I have been with Uncle Bob's for years before it was even Uncle Bob's, and recently the people you have working at the storage are very rude. In person or over the phone it's as if it's an inconvenience for them for me to ask them to do there jobs."
June 14, 2016
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- Kristina from Garland, TX
5.0 out of 5
"The service was great and the place was clean. Jessie was a superstar and made me and my wife feel very comfortable."
May 25, 2016
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5.0 out of 5
"i am very impressed with how clean the facility is...I have another storage area with another company, it is never clean...I am moving everything into Uncle
BOB'S in February and closing out my account with the other company--have to wait til Feb because of an injured leg right now or it would have been done before. Thank you!
"
January 22, 2016
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4.7 out of 5
"The associate was patient and willing to stay late to help me."
January 17, 2016
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4.8 out of 5
"I accomplished what I needed - a storage unit. I've done business with UBS before and had a wonderful experience with Ezra, hence, the reason I'm a returning customer. "
November 24, 2015
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- Gregory from Royse City, TX
4.1 out of 5
"My only complaint is all storage I've had before let's me use a dumpster, when between homes it's really tough to throw boxes and such away. I understand people abuse dumpsters. Penalize them not me. I will not rent here again if I can't throw away simple boxes and such. "
November 24, 2015
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1.8 out of 5
"Employee failed to remove a lock off of our unit. So when we arrived with movers ($90/hour!) and the office was locked because she went to lunch we had to sit and wait for over 40 minutes! Calling the emergency number yielded no answer ever including no follow ups to multiple messages. I hate this location. I have 3 units currently, all were with uncle bobs and now they are with a competitor."
November 23, 2015
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5.0 out of 5
"Reasonable price, location, availability, security measures"
August 28, 2015
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5.0 out of 5
"Uncle Bob's is a really nice, clean, well lit storage place in a good location with competitive prices. Elizabeth and Miranda were very nice, patient and helpful, which I felt blessed to have on such a challenging day. If you're in the market for a storage unit, I hope you'll stop by and check them out. You'll be glad you did."
August 21, 2015
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5.0 out of 5
" Your whole process was as good as anyone
could expect. I'm very pleased, and
satisfied!
Will always recommend your company."
July 28, 2015
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4.0 out of 5
"Always clean and we'll kept.
Locks to inside storage function properly. "
July 01, 2015
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5.0 out of 5
"The facility overall is very impressive and my storage unit is excellent."
June 26, 2015
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4.7 out of 5
"My first experience with storage rental. Staff was helpful and informative. Used the available truck to move my stuff to the unit. Overall was a good experience."
May 27, 2015
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5.0 out of 5
"You exceeded my expectations. I have rented a unit in the past with another company, but your staff is much more attentive. Also the facility and grounds are MUCH cleaner and I feel much more comfortable on the grounds at Uncle Bob's than other places."
March 28, 2015
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5.0 out of 5
"Staff was always friendly, professional and a pleasure to do business with!!"
January 23, 2015
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5.0 out of 5
"This was the first time I rented storage and everyone in the office made it so easy for me. They were pleasant and I have told some of my friends how pleased I was. I notice down the street where I live on Davis Blvd in N. Richland Hills there is an Uncle Bob's storage and if I move again I would use that storage."
December 30, 2014
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- Cisira from Richardson, TX
4.8 out of 5
"Overall I am pleased with the facility. I was surprised that "climate control" means only that some extra insulation is present in the ceiling of the unit. Considering the cost of the unit, I guess I was expecting air conditioning. But it is the first time I have rented a storage unit so am new to the experience. Other than that, my unit is easily accessible for my use and the staff are always great to work with."
October 28, 2014
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5.0 out of 5
"Everything went smoothly, we are happy with the unit, and it is close to our house, making it even better! Glad to be doing business with you!"
October 15, 2014
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4.5 out of 5
"I've rented storage spaces in the past and the service, etc. is all about the same. I chose Uncle Bob's [Life Storage] because of location in proximity to my house and the availability of the kind of space I want. I did have to ask about insurance rather than that being provided to me up front."
July 01, 2014
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- David from Richardson, TX
5.0 out of 5
"I think there was a pop up question I answered incorrectly so I am taking this survey to let you know my satisfaction of your service.
Thank you !"
June 26, 2014
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5.0 out of 5
"It was very easy to access, which was very important. "
June 23, 2014
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5.0 out of 5
"the lady in the office was a textbook example of competent and professionalism."
June 18, 2014
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4.0 out of 5
"Hi, I noticed a while back that the light was not coming on in my storage unit. I don't know if its burned out or what. I let the office know last month ( April ) but when I was there last week it still wasn't working. What do I need to do to get it fixed. "
May 18, 2014
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4.6 out of 5
"It was the first time I went into a self storage that they explain everything to me."
March 26, 2014
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5.0 out of 5
"My experience with Uncle Bob's Self Storage in Garland was excellent, far exceeding previous storage experiences. Thank you! "
March 24, 2014
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- Michelle from Garland, TX
4.4 out of 5
"getting to expensive, will have to look for something with a lower monthly rate, otherwise i"am satisfied"
March 21, 2014
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- Charlaine from Garland, TX
5.0 out of 5
"Shelia was VERY pleasant and informative!!! She took care of me in a very professional and timely matter!!! GREAT customer service!!"
March 17, 2014
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5.0 out of 5
"The staff are nice and friendly to me. Ive never had any problems. Thanks guys"
February 28, 2014
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5.0 out of 5
"I have used different Uncle Bob's Storage facilities for many years. It is always a pleasant experience."
February 28, 2014
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- Robert from Midlothian, TX
4.7 out of 5
"I was disappointed in the decision to close the yard for customer access at 10:00pm. Most circumstances requiring going to our storage unit involve very long days. It's not practical for the kind of customer base you have in my opinion.
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February 28, 2014
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3.9 out of 5
"I think that pallets should be provided to keep stuff off the floor. It would also be nice if you offered shelving to clients."
February 28, 2014
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5.0 out of 5
"If there was anything I didn't care for would be the long code to get into the entrance gate-lol:)"
February 23, 2014
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- Sheena San from Richardson, TX
5.0 out of 5
"The employee was extremely knowledgeable and patient with me as I downsized units. She was happily helpful and went the extra mile to answer all my questions and solve my online log-in problems."
February 13, 2014
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5.0 out of 5
"Everything went very smoothly and I was assisted in every way possible. I was very well taken care of."
February 10, 2014
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5.0 out of 5
"Everyone in the office was very friendly and helpful."
January 23, 2014
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- Betty from Richardson, TX
5.0 out of 5
"The facility was very friendly and kept very well; I would definitely return with any storage needs."
November 25, 2013
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- Elizabeth from Dallas, TX
5.0 out of 5
"The service was outstanding.
The appearnce of the location extremely well kept and inviting.
I would recommend the location to everybody I know.
Regards,
Elizabeth"
October 30, 2013
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4.8 out of 5
"Edra and his staff are great. Their was a time when things got tough for me and Edra was able to accommodate me in my situation.
Thanks..Keep up the Great Work! "
October 23, 2013
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5.0 out of 5
"Andy did one of the best job. The best customs service that I have received in years."
October 12, 2013
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