Customer Reviews - Life Storage #7104, Carrollton
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We at Life Storage want to maintain the best storage facilities in Carrollton, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Carrollton (#7104)
4.72 out of 5
based on 35 of our most recent Reviews
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- Richard from Carrollton, TX
5.0 out of 5
"It was a great experience.
the pricing was reasonable.
the pro-rated price for staying just over the 1st of the month was reasonable.
checking out was easy.
Rarely a line in the office.
great customer service.
I would recommend this particular storage facility to anyone and everyone."
February 26, 2019
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5.0 out of 5
"I will be back! I wouldn't go anywhere else with my storage needs."
April 27, 2018
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- Terry from Lewisville, TX
5.0 out of 5
"I am moving finally, but if I ever need storage again I will come back here. The managers were always so sweet and never took long to call us back."
April 18, 2018
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5.0 out of 5
"The Manager at the front desk was always very friendly and overly helpful. She wasn't afraid to get out of her chair to help a client.
Thanks again."
October 23, 2017
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- Bruce from Cedar Hill, TX
5.0 out of 5
"Everything was explained clearly and shown to me properly."
September 18, 2017
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- Larry C from Carrollton, TX
4.7 out of 5
"Staff was friendly and professional. Look forward to a pleasant experience with my move to LifeStorage."
September 14, 2017
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- Zachary from Carrollton, TX
5.0 out of 5
"Thanks for making sure none of my stuff disappears. Grounds are kept clean and clear of debris."
January 27, 2017
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- Andrew from Famers Branch, TX
5.0 out of 5
"The manager at the property was always happy to help. Thank you"
January 24, 2017
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- Debra from Carrollton, TX
5.0 out of 5
"Samy is the absolute best here. Allways stops to greet me when im entering the property, truly going above and beyond 'normal customer service'. outstanding."
March 25, 2016
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5.0 out of 5
"The manager At Denton Drive location is thorough, thoughtful, polite, compassionate and goes above and beyond to help!-Excellent role model and employee!"
January 21, 2016
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5.0 out of 5
"One day I had to get in my storage but couldn't get in the door for the climate controlled area. One of the representatives was out on golf cart, but did not hesitate to come over and let me in the building. He was a big help as it was hot out. "
October 23, 2015
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- Samantha from Farmers Branch, TX
5.0 out of 5
"Sam was great start to finish. Very helpful everything I call in."
September 17, 2015
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- David from Carrollton, TX
4.0 out of 5
"Working first with Nancy she was a people person, but screwed up our monthly billing and payment. Then she charged us for her error with a late charge. When it happened a second time I went in to complain or plan to leave. The new person there was GREAT and she fixed everything, even crediting the false late charge. All was fixed and is working well now. Clearly the company saw they had a problem and replaced it with a good person. Thanks,"
July 24, 2015
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- Debra from Carrollton, TX
5.0 out of 5
"Pleasant experience with Samantha. Units and building were very well maintained."
June 25, 2015
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- Peter from Carrollton, TX
5.0 out of 5
"I would actually say don't make any changes; you all are great!"
May 26, 2015
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4.1 out of 5
"I believe all expectations were met. Some questions were not very applicable."
April 27, 2015
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4.2 out of 5
"This is not first time storing with Uncle Bob's [Life Storage], each time I've had a very good experience. The ladies in at the Old Denton Road location are always very nice and give great customer servic. "
October 30, 2014
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- Patricia from Carrollton, TX
3.8 out of 5
"My storage unit leaked one time and destroyed some papers. It would have been nice to receive some small rental compensation, even though it wasn't directly your fault. Secondly, I had asked to be notified when a largest unit opened, so that I could consolidate my 2 units but was never contacted. Seems something would have opened up in 2 year?
Perhaps it just didn't happen. Overly
generally though I was happy with my units. Thanks."
September 23, 2014
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5.0 out of 5
"I was very pleased with Nancy and Amy in the Carrollton Texas location. Both were extremely friendly and helpful. I give them an A+ 100%. The property looked fabulous also. "
September 20, 2014
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5.0 out of 5
"I didn't expect to have such great service! Nancy was knowledgeable and friendly. "
August 28, 2014
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4.6 out of 5
"There are two problems that I notice.
1. When I enter the gate code to exit the property, I must leave my car to do so. I cannot get back into my car and buckle my seat belt before the gate starts to close.
2. The second set of codes to enter the building do not always work."
August 28, 2014
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4.2 out of 5
"I had called and received the same respect when I went to the office. Service has been good."
August 28, 2014
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4.0 out of 5
"We still don't have a light that works near our unit so it's very dark. "
June 02, 2014
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3.8 out of 5
"There have been many times when we have tried to contact the Carrollton office and during normal business hours nobody would answer the phone. "
May 29, 2014
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- Carol from Carrollton, TX
4.8 out of 5
"Location is neat, clean, and secure. Workers are friendly and helpful. Parking near the office is very limited and difficult.
There is a problem with exiting the area. If I type in the gate access code on exiting, I do not have enough time to get back into my car and fasten my seat belt before the gate closes. "
March 27, 2014
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4.8 out of 5
"the space was clean and spacious and I was not looking at a dusty storage area. "
March 25, 2014
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5.0 out of 5
"Wonderful experience during a stressful time. I am very pleased with the service."
March 05, 2014
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- Lori from Farmers Branch, TX
4.4 out of 5
"I wish there was 24 hr accessibility and rates are high. When I am a long time customer of insurance I get special pricing or a discount.....not at Uncle Bobs [Life Storage]. "
March 04, 2014
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- Lisa D. from Carrollton, TX
5.0 out of 5
"Thank you so much for your can-do attitude and always checking to see if there is anything you can do. Awesome customer service. Sincerely, Lisa Customer since 1997ish"
February 26, 2014
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- Layne from Carrollton, TX
4.8 out of 5
"I did notice a few burned out light bulbs on the back side of the property when I have visited at night"
February 26, 2014
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4.9 out of 5
"Kelly (last name ?) was exceptionally helpful. You need more people like her. "
January 23, 2014
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5.0 out of 5
"I greatly appreciate your service. I never had a problem and always received great customer service. If I ever need storage again, I would definitely use Uncle Bob's again.
Thank you and God Bless"
December 23, 2013
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- Carmen from Carrollton, TX
5.0 out of 5
"kelly is awesome u guys r great god bless u all and keep up the good work"
December 14, 2013
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- Karen from Carrollton, TX
4.9 out of 5
"Keep up the good work. I'm a loyal customer because of your companies excellent customer service. Thanks for all you do!"
November 02, 2013
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4.3 out of 5
"Have rented units in both Arvada and Aurora Colorado locations and have been extremely pleased with the service. Facility in Carrollton, TX was clean and move in service was excellent; however, multiple calls to store manager required to resolve overpayment issue which, in my opinion, was unacceptable that I had to take the initiative to call back several times. Glad I moved back to Colorado!"
August 24, 2013
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