Self Storage Units near Dallas in Carrollton, TX, 75006

"Google should really provide an option to offer 0 stars. I never take out the time to offer Google Reviews, but it was a must to make a post about the behavior of management at Life Storage in Carrollton 2300 Old Denton Rd. The unprofessionalism, unwillingness to research and resolve simple task, accusations, judgement and overall lack of courtesy experienced by manager Danielle Swyden is absolutely inexcusable. As a manager myself, volunteer, and person highly active in the community, the service I received, as well as denied of, is nothing I'd want as a company to be affiliated with or have as a representation of my company culture. As a manager, it takes a certain type of energy, transparency and willingness to lead everyone, not just those you pick and choose to. Depending on your perspective and the treatment I experienced, some might call that discrimination. This review is strictly for transparency, so it is notated that the manager they have at this facility is not a good representation of the company and unless its notated and customers make it known, HR and The Management Team would never know the way customers are treated."

"Setting up storage was easy and the layout is easy to learn."

"Always help out whatever I need, from changing credit cards for updated payment to just being kind in general!!"

"They pull you in with a bonus of a truck and when you tell them you need to get your stuff out because you can no longer afford the space they tell you they sold it. Their promise of. 30 dollar sign on fee turns out to be over 60 bucks. They are not true to their word. I will never choose them again."

"The manager was very professional and friendly. Fastest storage rental I have ever done!"

"If I could give no stars I would. Danielle was horrible very unprofessional. She yelled and screamed at my mother and myself. She closed early. She slammed doors and threw things. I didn’t raise my voice not once. I explained what happened and she didn’t even care even after another store called ahead to tell her we were heading in to pick up the moving van. While I’ve paid for this first month this company won’t receive another dime from me."

"Customer service was amazing! Highly recommended"

"O.M.G. Olivia is it! She was the best. Met all my concerns and took all my stress away. I was dreading this move and it’s like god decided to do me a solid this one time🙌🏽. Excellent people Excellent service. Will definitely be a long time customer."

"Danielle Swyden was very knowledgeable and quick! Great experience"

"Clean easy in and out!"

"Great experience! The woman I spoke to in the office was extremely professional, kind, and helpful! Every step of the way clear directions were provided which made moving in a breeze!"

"Danielle is absolutely wonderful. She went above and beyond what she needed to with my move. You need more like her!"

"This is the worst Customer service ever the lady in there is so rude."

"Just rented yesterday! Very clean, easy access, and Danielle was helpful and very sweet!"

"Love this place guy behind the counter was really cool and prices are reasonable I'll be here as long as I need to store stuff"

"What A Great guy….great customer service … patient understanding and very thorough…. Thank you Roy"

"Staff and manager are very professional and helpful!"

"Roy was very helpful and kind"

"I visited life storage supplement with Roy who assisted me. Roy was great he answered all my questions and assisted me every step of the way. We hit a small snag and he didn't push me away he was able to call someone to help and went above his job. I highly recommend this storage!!"

"Such a wonderful storage facility! These guys work with you; they've worked with me. Danielle, Roy, and Samantha are all awesome professionals. The facility is clean, the rates are great. I have been here for three months and will probably remain here for another three years. I have a lot of experience as a renter of storage units, and this place is a gem of a find."

"I can't remember the guy's name who was working at the front desk, but I believe his name is Brian. Super cool guy. Very professional and definitely deserves some recognition 👏"

"Had the best experience with Olivia she’s so sweet really loved her service she deserves a race!"

"very good! I will come again"

"this is a great place to store"

"Manager was real helpful. Found a space that was just right for me."

"Very friendly group of people over here👍"

"Rented my space from another location, but rented he truck from here. Would rent again."

"So nice and very helpful Worked with me today went out of there way to help me out"

"We rented the van they have for move ins at this store. The manager was very helpful and even let us rent it an extra time slot so we could complete our move to the other store. She was very professional, thank you!"

"Life Storage has made this past horrific month a little bit easier. We got everything needed from here to move our things from our home after having pipes burst."

"I recently had a great experience with Brian at this self storage facility. I had neglected to pay my rent on time and took care of it by going there to the storage. He was very pleasant and helpful to me. But where he was amazing is that after I made the payment, the entry/exit keypads were still not allowing me in or out (something about the rain causing issues with updates). So, several times Brian went to the entry and exit keypads to open the gate for me. Truly awesome customer service."

"Not open at time it stated on google. Went all the way over there to pay my rent and couldn't get in or call even though it said it was open"

"The property is well kept. Never have any issues while staying here. Even has a van for moving your stuff into and out of the unit!"

"This property is well lit at night and I feel able to go to my unit. The free truck is also very popular, we were not able to rent the one here but we did get the rental from another location! It's clean and the staff is nice!"

"The store manager is such a Doll. She was so helpful even though she didnt have what we needed. Thankfully we didnt need it immediately and was able to get on the waiting list. The property looks well kept and cleaner than others we have seen."

"Brian was absolutely awesome! So helpful and so friendly! I genuinely wish more people in businesses had his same attitude! Thank you for all of the help and making me feel good about where I am keeping my belongings and welcoming me to Texas!"

"Was able to easily rent a space online when I needed it even though I could not make it into the office."

"Super friendly staff"

"Not bad for a storage you know 😉"

"Very nice very helpful staff."

"Samantha is always so sweet and smiles even behind the mask when we walk in. Wouldn't go anywhere else"

"Samantha and her team here are awesome. They have made my storage journey easy as pie."

"Facilities are okay, but their online payment system is garbage. It didn't take my card for autopay, did not inform me that it didn't go through, and I don't get a notification until my account is severely past due."

"Good place."

"Very clean, staff is always friendly and helpful."

"Clean and secure! Thanks!"

"We were skeptical at first because their gate was being fixed when we showed up to rent. But the service we have received at this place has been better than any other storage facility we have used in the past. Go Life Storage!"

"Samantha was great to work with. She was very informative and professional. The facility was clean and looked safe."

"Awesome customer service. Great prices. Tim took really good care of me=M"

"For all your extra storage needs, this is a good place to entrust with your belongings.  Samantha, the manager, is courteous, very helpful and accommodating. We rented a unit last February and today when we needed a larger one she was able to put us in a unit right next to our original one. Give them a call or go by and ask to look at their units.  Very clean, well-kept business and a great staff!  We are very happy to be storing our extra stuff here while we go through it."

"I picked this storage facility due to its proximity to our home, and I am very glad I did. Today when we leased a larger unit, as with last February when we first leased a space, the local manager, Samantha, took good care of me...again. She was able to lease me the larger unit next to the one we already had, which made it possible to move everything very quickly. The facility is in very good shape and the manager has done a great job instilling confidence our overflow belongings are very secure. I can easily recommend LifeStorage for your extra space needs. It is good value and the staff is very accommodating."

"Great experience today at Life Storage. Upgrade to a larger unit was fast. Units are clean and secure and the prices are better than other comparable units. We would highly recommend this location."

"this Place is great. Great location. Awesome people."

"I love the staff they are super knowledgeable! Ive stored my stuff with them for 2 years now. Ive never had any issues with this location. I will always use this place. ="

"Samantha is amazing!! Actually the customer service that i received from Life Storage in Coppell to here is FABULOUS!! I was treated very professionally and the staff was very helpful. I had an amazing experience that I went and told my friends about it. Will definitely come back again if deem necessary. Had a great experience!"

"The team is is fantastic. We have been here for YEARS with little problems. The manager has been here almost as long as we have been and that makes us feel really safe with our stuff being here. Other places we have been had practically rotating managers and bad stuff happened all the time. We haven't had any major issues at this place and we thinks it's because they have a great management team operating this place. If you like knowing the people who watch over your stuff this is definitely the place to go!!!!"

"The manager here is great she always answer my questions whenever I call, she is happy to answer them all and sometimes I have a lot"

"Never had any problems, great place to store my stuff."

"I am amazed at how easy getting a storage space with life storage was. Got a free month with move in as well. So glad to have left the last place I was with. The team here seems very genuine and kind."

"Awesome job of keeping the store clean =M"

"Staff was great with our situation. Thank you"

"Good place, good units and pricing."

"We rented a space completely online!!! Then the employees helped me organize a free truck rental after the fact. This place is great!!!"

"=M=M=M"

"Samantha and Kat are awesome. Any time we have a problem these ladies take care of it ASAP. Talk about amazing customer service. I have no complaints."

"Samantha is the greatest. Runs the tightest ship and is extremely accommodating"

"This is first storage unit that I have ever rented in my whole life that made me feel so safe. Camers everywhere, security is very diligent and staff is extremely friendly"

"Very helpful when I got stuck at the gate"

"It was a great experience. the pricing was reasonable. the pro-rated price for staying just over the 1st of the month was reasonable. checking out was easy. Rarely a line in the office. great customer service. I would recommend this particular storage facility to anyone and everyone."

"This place is very well lit at night. The workers here are keeping the place up kept and it shows."

"Rental truck was very clean. Better than I expected for a FREE truck rental. The Van May look small but my son got everything inside the back without a problem and the facility itself is clean."

"Great company"

"Very friendly management! Fanatic at both stores!!!"

"I have used this storage location for several years now and have been very pleased."

"Let's start w what's important. Cameras everywhere, new facility, good security but side fence is chain link. No on-site security after hours"

"The store manager was very patient with us and kind. The other girl who left in property has always been very nice as well."

"Any time I have been up to this store/to my space I have never had a bad experience. You can tell they keep a clean property and the employees are ice and understanding."

"Great service!"

"I will be back! I wouldn't go anywhere else with my storage needs."

"I am moving finally, but if I ever need storage again I will come back here. The managers were always so sweet and never took long to call us back."

"The Manager at the front desk was always very friendly and overly helpful. She wasn't afraid to get out of her chair to help a client. Thanks again."

"Totally satisfied!!"

"Everything was explained clearly and shown to me properly."

"Staff was friendly and professional. Look forward to a pleasant experience with my move to LifeStorage."

"All good "

"Thanks for making sure none of my stuff disappears. Grounds are kept clean and clear of debris."

"The manager at the property was always happy to help. Thank you"

"Samy is the absolute best here. Allways stops to greet me when im entering the property, truly going above and beyond 'normal customer service'. outstanding."

"Thank you very much for the professional service"

"The manager At Denton Drive location is thorough, thoughtful, polite, compassionate and goes above and beyond to help!-Excellent role model and employee!"

"One day I had to get in my storage but couldn't get in the door for the climate controlled area. One of the representatives was out on golf cart, but did not hesitate to come over and let me in the building. He was a big help as it was hot out. "

"Sam was great start to finish. Very helpful everything I call in."

"Every thing was fine "

"Working first with Nancy she was a people person, but screwed up our monthly billing and payment. Then she charged us for her error with a late charge. When it happened a second time I went in to complain or plan to leave. The new person there was GREAT and she fixed everything, even crediting the false late charge. All was fixed and is working well now. Clearly the company saw they had a problem and replaced it with a good person. Thanks,"

"Pleasant experience with Samantha. Units and building were very well maintained."

"I would actually say don't make any changes; you all are great!"

"I believe all expectations were met. Some questions were not very applicable."

"This is not first time storing with Uncle Bob's [Life Storage], each time I've had a very good experience. The ladies in at the Old Denton Road location are always very nice and give great customer servic. "

"My storage unit leaked one time and destroyed some papers. It would have been nice to receive some small rental compensation, even though it wasn't directly your fault. Secondly, I had asked to be notified when a largest unit opened, so that I could consolidate my 2 units but was never contacted. Seems something would have opened up in 2 year? Perhaps it just didn't happen. Overly generally though I was happy with my units. Thanks."

"I was very pleased with Nancy and Amy in the Carrollton Texas location. Both were extremely friendly and helpful. I give them an A+ 100%. The property looked fabulous also. "

"There are two problems that I notice. 1. When I enter the gate code to exit the property, I must leave my car to do so. I cannot get back into my car and buckle my seat belt before the gate starts to close. 2. The second set of codes to enter the building do not always work."

"I didn't expect to have such great service! Nancy was knowledgeable and friendly. "

"I had called and received the same respect when I went to the office. Service has been good."

"We still don't have a light that works near our unit so it's very dark. "

"There have been many times when we have tried to contact the Carrollton office and during normal business hours nobody would answer the phone. "

"Good job"

"Meet my needs"

"ues self storage often this is best one yet"

"Location is neat, clean, and secure. Workers are friendly and helpful. Parking near the office is very limited and difficult. There is a problem with exiting the area. If I type in the gate access code on exiting, I do not have enough time to get back into my car and fasten my seat belt before the gate closes. "

"the space was clean and spacious and I was not looking at a dusty storage area. "

"Wonderful experience during a stressful time. I am very pleased with the service."

"I wish there was 24 hr accessibility and rates are high. When I am a long time customer of insurance I get special pricing or a discount.....not at Uncle Bobs [Life Storage]. "

"I did notice a few burned out light bulbs on the back side of the property when I have visited at night"

"Thank you so much for your can-do attitude and always checking to see if there is anything you can do. Awesome customer service. Sincerely, Lisa Customer since 1997ish"

"Kelly (last name ?) was exceptionally helpful. You need more people like her. "

"I greatly appreciate your service. I never had a problem and always received great customer service. If I ever need storage again, I would definitely use Uncle Bob's again. Thank you and God Bless"

"kelly is awesome u guys r great god bless u all and keep up the good work"

"Happy with everything so far"

"Keep up the good work. I'm a loyal customer because of your companies excellent customer service. Thanks for all you do!"

"I like making payments online."

"Kelly is always friendly! "

"Have rented units in both Arvada and Aurora Colorado locations and have been extremely pleased with the service. Facility in Carrollton, TX was clean and move in service was excellent; however, multiple calls to store manager required to resolve overpayment issue which, in my opinion, was unacceptable that I had to take the initiative to call back several times. Glad I moved back to Colorado!"