Customer Reviews - Life Storage #287, Austin
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We at Life Storage want to maintain the best storage facilities in Austin, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Austin (#287)
4.63 out of 5
based on 43 of our most recent Reviews
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4.8 out of 5
"I was given a great deal on the price of my unit. It was right on time too. In addition I enjoyed bei g able to bave my packages mail to Life Storage and giving the a key to place it within my unit. Even2hile I never took advantage of thos...it was good to know that I could. The staff was super friendly and very helpful."
November 23, 2018
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- Kimberly from Front Royal, VA
5.0 out of 5
"Peggy is AMAZING! Thank you for always being friendly, even when my payments are behind!"
October 20, 2017
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5.0 out of 5
"Everything so far has been wonderful. Peggy was an excellent employee, helpful and sincerely interested in our situation. I am hopeful that the entire rental experience will be the same. The price was the best I could find in the area."
September 18, 2017
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5.0 out of 5
"Desk staff nice helpful
Thanks to a great staff
Thomas"
August 24, 2017
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- Aileen from Fort Worth, TX
4.9 out of 5
"The personnel at my storage facility in Austin were extremely professional and helpful. This was very important because I live in FW,Tx and was renting for my son's furniture who was not in the country.
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June 23, 2017
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5.0 out of 5
"I think your company is amazing. Friendly, attentive and helpful. Only complaint was some people could access the unit 24/7 but it wasnt an option for everyone "
May 24, 2017
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5.0 out of 5
"Amazing staff at the south 1st street location in Austin Texas. It would be great if there was a location closer to Corpus Christi Texas."
March 30, 2017
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5.0 out of 5
"Peggy was such a big help. So friendly and knowledgable. Thank you!"
March 02, 2017
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4.4 out of 5
"Very helpful. Explained everything. Very polite and nice. "
February 18, 2017
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5.0 out of 5
"Very friendly and accommodating service. Appreciated use of truck. "
January 18, 2017
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5.0 out of 5
"Peggy was a wonderful person to work with and did a great job working with our time limitations."
August 23, 2016
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5.0 out of 5
"I stored my items at uncle bobs on south 1st street in Austin Texas. Sterling and Peggy were unbelievably helpful and extremely tempermental even when I did the paper work for one unit and then requested a bigger after I realized it was too small. They were super friendly and I was pretty blown away. Being in the service industry I'm always hoping to have good service wherever I spend money. Will definitely store with you guys in the future. "
July 23, 2016
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- Edward from Del Valle, TX
4.6 out of 5
"I had not rented in a long time. They took the time to explain everything."
June 18, 2016
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5.0 out of 5
"Clean lockers. Friendly staff. Good value. I like Uncle Bob!"
February 02, 2016
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5.0 out of 5
"I've stored at two other facilities in Austin and y'all have been by Far the friendliest, most helpful, cheerful bunch yet. Thank you"
December 27, 2015
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5.0 out of 5
"Always pleasant & helpful whether it was a phone call or in person need. Thx for excellent service. "
December 24, 2015
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4.9 out of 5
"Associate was great and very helpful but the amount of paperwork and info is a bit much. He did what he could to get me through it as quickly as possible which I appreciate :)"
August 27, 2015
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5.0 out of 5
"10x10 in ohio is 55 your 5x8 are double that. wow. Just saying. thanks for a great storage experience"
August 23, 2015
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5.0 out of 5
"You were great,the use of a truck really helped us get our stuff stored. On move in day the office was very helpful. We had a great experience using Uncle Bob's [Life Storage]."
August 10, 2015
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2.2 out of 5
"Access to 24 hr access would be nice. As we work at night but don't have our business license yet as we work under other contractors now we struggle to get to our tools in emergency situations"
May 13, 2015
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4.4 out of 5
"No light or outlet in the unit. Otherwise it is a great unit and the associate did a very good job getting me in quickly!"
April 28, 2015
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5.0 out of 5
"The female employee (forget her name) is outstanding! I lost my key and she cut the lock for me. Couldn't believe she could do it but she did!
She was so pleasant and professional. Did the work with a smile. It's rare to get this superlative level of service nowadays. What a gem she is!"
April 11, 2015
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2.6 out of 5
"Do you have the option of making online payments using PAYPAL?"
April 05, 2015
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4.4 out of 5
"well I paid for the 24 hour access and not been able to get in at all"
March 29, 2015
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5.0 out of 5
"From the first call, to the completion of my contract, to the free use of a van to move my stuff in, I was very pleased. Thank you.
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December 30, 2014
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4.4 out of 5
"I only have access till 9pm. This limits my convenience."
December 30, 2014
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1.5 out of 5
"Two employees - both have different answers to same question and when they finally agree on what "policy" is, they can't get the "computer" to accept their input. Always try to make it MY misunderstanding, not their misrepresentation."
November 20, 2014
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5.0 out of 5
"I hope I never have to use storage ever again, however if I do, I'll happily come back to you guys. Great service and facility!"
October 23, 2014
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5.0 out of 5
"The place was always very nice the workers were nice."
October 23, 2014
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- Elizabeth from Austin, TX
4.4 out of 5
"Caleb Paddock was an exceptional manager. He was raised in Abilene and had Texas manners. I realize not everyone is from Texas, but I feel everyone should have that courtesy. After all, I was born and raised in Midland, Tx."
August 25, 2014
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5.0 out of 5
"everything was very easy and pleasant to set up. Staff was helpful and location is clean, easy to access and appears secure. I appreciate online payments"
July 06, 2014
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4.8 out of 5
"This is our third summer at this facility. Feel comfortable with this facility and the associates."
June 02, 2014
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5.0 out of 5
"I am very satisfied with the whole experience using storage for the first time. I did not expect a good experience thinking that it would be like trying to get your vehicle that had been pounded. I feel that other storage locations would not had met my expectations even though I had lower them in my mind. I would rather return to Uncle Bobs instead of risking in having bad experience with someone else. Thanks!"
April 25, 2014
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4.3 out of 5
"Some of the lights in my storage area are out. I just wish those could be replaced. I asked by nothing has happened.
Other than that everyone at the storage facility is great!"
April 04, 2014
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5.0 out of 5
"i have been a customer for five years. that should speak volumes of my level of satisfaction!"
April 03, 2014
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- Anthony G. from Austin, TX
4.4 out of 5
"I think your office should be open all the time during duty hours. Im sure you guys are losing business b cuz of the paper clock mounted to the door. Thats what I almost did cuz we waitedfor 45 mins before the attendant came back and they were even 7 mins late but I stayed. Other than that everything else is fine."
February 27, 2014
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4.9 out of 5
"The entire process was smooth and easy. I recommend Uncle Bob's to everyone i know. "
February 13, 2014
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3.6 out of 5
"being limited by a 9 P.M. lockout made it difficult to complete my move in, At check in I was told with prior arrangements I would be allowed to enter the complex after 9 P.M.. When I tried to arrange this I was told it couldn't be done, which put a strain on my limited time to accomplish the move."
January 30, 2014
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5.0 out of 5
"Everything was handled in a very courteous and professional fashion, above and beyond expectations."
January 25, 2014
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5.0 out of 5
"Doing business with Uncle Bob's Self Storage has been a wonderful and rewarding experience. I will certainly recommend Uncle Bob's to anyone I know is looking for a good storage facility. "
November 24, 2013
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- Charles from San Diego, CA
5.0 out of 5
"You exceeded expectations because all the other storage places I had visited were 180 deg op of Uncle Bob's [Life Storage]."
November 18, 2013
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4.9 out of 5
"I wish there will be rental truck at every Uncle Bob's Self Storage like the place that I rent in Austin. It was convenient and cheaper than U-Haul."
September 30, 2013
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4.8 out of 5
"I had to move unexpectly and was an emotional wreak. The 2 gentlemen that served me were extremely professional. They were patient and helped me find what I needed. I have been in the service industry for over 20 years. I worked as a manager at a restarant in a high profile 5 star hotel. You either have an amazing training program, or you just hired great employees. Thank you."
September 04, 2013
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