Storage Units near West Oak Hill in Austin, TX 78736

"The office staff is very helpful and accommodating. We had some complications and had to switch to a larger unit and it worked seamlessly."

"Moving is always difficult but if you pick the right Storage company that has a wonderful employee make a big difference. Tonja is really good accommodating all my needs to ease the pain of moving. I highly recommend this place. Thank you Tonja Excellent job."

"Tanya and Life storage has been such a pleasure to work with. When one facility closed in Austin, and through much over communication on Tanya’s end, she finally reached me. I had a storage unit full of my art. They were dismantling that storage facility 2 days prior of her reaching me. With her amazing skill set she moved all of my things to her facility and did not charge me one $. My work is safely sound in an inexpensive unit until I can retrieve it and bring it back to Fort Lauderdale FL. I highly recommend Tanya because this is the best customer experience I’ve ever had. Thank you Tanya. You’re quality of service you gave me is 10 stars."

"Great Experience! Friendly and helpful staff!"

"Great staff and service, friendly, helpful and welcoming. Clean and well kept grounds and storage. Fair priced too."

"Nice friendly staff."

"Peggy was fantastic!! She was super helpful and followed up every time I needed something. I had a great experience while renting here. Thank you Peggy!"

"Peggy runs a great store."

"My wife and I wanted to give Tonja high praise for helping us make choosing Life Storage the easy choice for storing our personal property while we build our new home. She was very friendly and accommodating to us and our 4 year old, answering every question we had and showing us several options so we could choose what was right for us. Thanks Tonja... awesome job!!!"

"Decided to clean house and store stuff instead of selling. Went to a few storage places around town. Ended up at life storage # 7106. Was amazed at how clean the units were and after talking to the assistant manager Chrysa , I choose life storage. She was so helpful at helping me choose the right size for what I was storing - thank you !"

"Save yourself time and money by choosing someone else. This company is Illegally price gouging based on "locational demand" nice. Cant wait for a lawyer to be involved. Not to mention DURING Quarantine when most people dont have jobs or are struggling to make an income. Disgusting"

"Had a lovely experience with the genuinely friendly ladies in the office here. The account for our unit had inadvertently gone unpaid, and when I went to speak to someone they were immediately warm and inviting. I never felt any judgement cast over our interaction, which is something I worry about in potentially uncomfortable situations, and they were able to resolve the issue within minutes. I certainly would have no qualms with recommending this business to anyone I know!"

"Tonja with Lifetime storage is amazing! Her customer service skills are off the charts. She cares about her customers and her bubbly personality is the reason I will never change storage units. Your the best! Thank you!"

"Very helpful facility managers always willing to help and accommodating to my needs. Life Storage made our move to Austin so much easier."

"Tonja has a wonderful personality and was extremely professional and quick to help.  Definitely a great location with security cameras, lighting, a fantastic staff!"

"Tonja has a wonderful personality and was extremely professional and quick to help. Definitely a great location with security cameras, lighting, a fantastic staff!"

"Tonja was amazing. Highly recommend working with her."

"THESE PEOPLE ARE THE WORST!!!!! They have no idea what they are doing. They are completely incompetent and create SO MUCH UNNECESSARY STRESS. This review is for the 4500 S Congress locations, but Life Storage is such a reprehensible company that I am posting this review under all Life Storage locations to warn consumers. You will find several people with similar experienced who have also reviewed under the 4500 S COngress location. 1. When they took over this business, as a tenant of 5+ years I was never informed. When my autopay check went to the former business they LOCKED ME OUT OF THE STORAGE AREA and sent me a threatening letter demanding that I make payment. What?? That is how you treat your brand new customers? There is no consideration that perhaps THEY DID NOT HANDLE THE TRANSITION WELL and that is why the payment did not go to them... no attempt to let me know that there was a new business in place. They simply went to aggression and extreme measures within days of not receiving payment. 2. Within two months they had significantly raised prices. They sent me an email with the new fee, which I entered into my autopay. Apparently in the email THEY HAD TRANSPOSED two numbers and hence THEY HAD GIVEN ME THE INCORRECT NUMBER. It literally caused my payment to be off by 2 cents...2 CENTS!!!! and they returned my check to me and charged me a $25 late fee. UNBELIEVABLE. They could have cashed the check and had a balance forward of 2 cents. For such an inconsequential amount to RETURN THE CHECK and then CHARGE A LATE FEE when as a customer I have obviously in good faith paid them on time and am only a few cents short (based on the fact that they gave me INCORRECT INFORMATION) is LUDICROUS and simply bad business practice. 3. Last month my payment check (the CORRECT AMOUNT paid ON TIME) was simply returned to me with no note or explanation. 3 days later I was sent an email informing me that they were assessing a $25 late charge because I had not paid for the month. THIS IS THE KIND OF COMPANY LIFE STORAGE IS. They return a perfectly good check to you for no reason and then accuse you of not paying and assess a late fee. 4. When I called to find out what was happening they told me that they were closing down this location and that I had THREE WEEKS to move my trailer. There are laws about giving written notice, but apparently this company does not feel the need to act within the law (let alone with any care or consideration of their customers. What if I had been out of town?? The level of mismanagement of this closure was EPIC. I received repeated phone calls demanding to know when I would be moving out. I would respond to these calls with a move out date and the next week I would receive another call asking the same question. I finally made a trip into the office to talk with them directly. I gave them my move out date of September 30th. I was paid through the end of the month and the woman told me this move out date would not be a problem. When I arrived AS SCHEDULED on September 30th to remove my trailer, I had a note TAPED DIRECTLY to my trailer (glue from the tape baked into the finish by the sun) that I was parked ILLEGALLY and that they would be seeking action. First of all IT WAS NOT PARKED ILLEGALLY LIFE STORAGE!!!!...IT WAS PAID UP THROUGH THE END OF THE MONTH. I had responded to you no less than FOUR F-IN TIMES that that was my move out date...yet you still found it necessary to DEFACE MY TRAILER with your AGGRESSIVE communication threatening me with legal action. I honestly could not have been happier to pull my trailer off of this lot and put this company in my rear view mirror. THEY ARE THE WORST. They are incompetent and quick to threaten their customers with aggressive language and extreme measures for issues that EVERY SINGLE TIME have been their own FAULT. They know nothing about customer relationships or service. While this location is closed...I would be VERY CAREFUL about doing business with any of the Life Storage businesses around town. It is not worth the headache!!"

"Tonja was a great help. She was friendly and knowledgeable about what she could provide for my needs. I would definitely recommend Life Storage to my friends and family."

"Life storage is wonderful!! Peggy J. and Tonya C. were great to work with and were we moved in fast. Thank you to life Storage for having a great team."

"Great customer service. Do everything they can to help."

"Great service, and coming back!"

"This Life Storage location (# 543) is amazing! As someone who was moving to Austin, from out of state (driving a 26' truck and trailer, with family in tow), I could not have asked for a more supportive self storage store staff (and trust me, I've worked with many!). When I was running late getting into town, they guided me via phone to reserve a "Rent Now" unit (completely seamless), so I relax and not worrying about whether I would make it into town before the store closed to register in person. When I was moving my stuff into storage in 100F degree weather, they provided me with water and a ride back to my storage unit! Amazing service, amazing process, amazing storage options and especially amazing staff! Thanks Life Storage #543 Team ... You made my transition to Austin that much easier!! Best, Leo B."