Self Storage Units near West Oak Hill in Austin, TX 78736

"Our stuff got stolen here. Not everything, just the majority of our valuables. This place is shady. You can enter any code at the gate & get in, it’s just a front, no real security at all. There’s definitely squatters here who stay overnight & stay in the storage units. There’s an RV in the back that someone lives & stays in. Don’t give this place a dime. Ur stuff will absolutely get stolen here"

"unprofessional, untimely assistance but had not issues collecting payment . Look elsewhere if you don’t want you car to be inaccessible for days at a time."

"Peggy the manager at Life Storage 290 West Austin Tx went above and beyond my needs in relationship to moving in and helping me move out when I was unable to be on premises. She is excellent!!!"

"I really appreciated Norma's friendly service today!"

"I only needed one month to store my things. I feel like I've spent that much time trying to get somebody on the phone, trying to cancel and trying to understand how to even get to my space. I would not rent with this place again. I see other people giving it four stars so perhaps it's just me. But this was honestly the worst storage experience I've ever had. And I still haven't canceled the dang thing because I can't get anybody on the phone, the facility is never open, and I don't happen to have a printer because I'm moving. As$ kicking."

"I started renting a storage in 2015 @ $180 now the storage is $355....I understand price increases....but the frequency is too much for a loyal customer......my main complaint is the penalty charges when the card has expired or something that could be negotiated ....when really they never lose a dime.....they should be ashamed....they don't care....there's another sucker waiting.  Barrie.  Austin Tx"

"The property management are so friendly and helpful. I feel safe and that my belongings arr secure."

"Excellent customer service"

"Service has been wonderful"

"Life Storage @ 10800 Hwy 290... My experience there was great! Tonya, was super amazing and wonderful!!! She was always very professional, yet personable and friendly!!!!!! I give her 100 Stars!!!!! If you need storage, this is the place to be!!!!! Thank you, Tonya, for a great experience 😃😄"

"Tonja was super awesome, friendly and very helpful. She answered all my questions and I was in and out within 20 minutes with a new storage unit!"

"The office staff is very helpful and accommodating. We had some complications and had to switch to a larger unit and it worked seamlessly."

"Moving is always difficult but if you pick the right Storage company that has a wonderful employee make a big difference. Tonja is really good accommodating all my needs to ease the pain of moving. I highly recommend this place. Thank you Tonja Excellent job."

"Tanya and Life storage has been such a pleasure to work with. When one facility closed in Austin, and through much over communication on Tanya’s end, she finally reached me. I had a storage unit full of my art. They were dismantling that storage facility 2 days prior of her reaching me. With her amazing skill set she moved all of my things to her facility and did not charge me one $. My work is safely sound in an inexpensive unit until I can retrieve it and bring it back to Fort Lauderdale FL. I highly recommend Tanya because this is the best customer experience I’ve ever had. Thank you Tanya. You’re quality of service you gave me is 10 stars."

"Great Experience! Friendly and helpful staff!"

"Great staff and service, friendly, helpful and welcoming. Clean and well kept grounds and storage. Fair priced too."

"Nice friendly staff."

"Peggy was fantastic!! She was super helpful and followed up every time I needed something. I had a great experience while renting here. Thank you Peggy!"

"Peggy runs a great store."

"My wife and I wanted to give Tonja high praise for helping us make choosing Life Storage the easy choice for storing our personal property while we build our new home. She was very friendly and accommodating to us and our 4 year old, answering every question we had and showing us several options so we could choose what was right for us. Thanks Tonja... awesome job!!!"

"Decided to clean house and store stuff instead of selling. Went to a few storage places around town. Ended up at life storage # 7106. Was amazed at how clean the units were and after talking to the assistant manager Chrysa , I choose life storage. She was so helpful at helping me choose the right size for what I was storing - thank you !"

"Save yourself time and money by choosing someone else. This company is Illegally price gouging based on "locational demand" nice. Cant wait for a lawyer to be involved. Not to mention DURING Quarantine when most people dont have jobs or are struggling to make an income. Disgusting"

"Had a lovely experience with the genuinely friendly ladies in the office here. The account for our unit had inadvertently gone unpaid, and when I went to speak to someone they were immediately warm and inviting. I never felt any judgement cast over our interaction, which is something I worry about in potentially uncomfortable situations, and they were able to resolve the issue within minutes. I certainly would have no qualms with recommending this business to anyone I know!"

"Tonja with Lifetime storage is amazing! Her customer service skills are off the charts. She cares about her customers and her bubbly personality is the reason I will never change storage units. Your the best! Thank you!"

"Very helpful facility managers always willing to help and accommodating to my needs. Life Storage made our move to Austin so much easier."

"Tonja has a wonderful personality and was extremely professional and quick to help.  Definitely a great location with security cameras, lighting, a fantastic staff!"

"Tonja has a wonderful personality and was extremely professional and quick to help. Definitely a great location with security cameras, lighting, a fantastic staff!"

"Tonja was amazing. Highly recommend working with her."

"THESE PEOPLE ARE THE WORST!!!!! They have no idea what they are doing. They are completely incompetent and create SO MUCH UNNECESSARY STRESS. This review is for the 4500 S Congress locations, but Life Storage is such a reprehensible company that I am posting this review under all Life Storage locations to warn consumers. You will find several people with similar experienced who have also reviewed under the 4500 S COngress location. 1. When they took over this business, as a tenant of 5+ years I was never informed. When my autopay check went to the former business they LOCKED ME OUT OF THE STORAGE AREA and sent me a threatening letter demanding that I make payment. What?? That is how you treat your brand new customers? There is no consideration that perhaps THEY DID NOT HANDLE THE TRANSITION WELL and that is why the payment did not go to them... no attempt to let me know that there was a new business in place. They simply went to aggression and extreme measures within days of not receiving payment. 2. Within two months they had significantly raised prices. They sent me an email with the new fee, which I entered into my autopay. Apparently in the email THEY HAD TRANSPOSED two numbers and hence THEY HAD GIVEN ME THE INCORRECT NUMBER. It literally caused my payment to be off by 2 cents...2 CENTS!!!! and they returned my check to me and charged me a $25 late fee. UNBELIEVABLE. They could have cashed the check and had a balance forward of 2 cents. For such an inconsequential amount to RETURN THE CHECK and then CHARGE A LATE FEE when as a customer I have obviously in good faith paid them on time and am only a few cents short (based on the fact that they gave me INCORRECT INFORMATION) is LUDICROUS and simply bad business practice. 3. Last month my payment check (the CORRECT AMOUNT paid ON TIME) was simply returned to me with no note or explanation. 3 days later I was sent an email informing me that they were assessing a $25 late charge because I had not paid for the month. THIS IS THE KIND OF COMPANY LIFE STORAGE IS. They return a perfectly good check to you for no reason and then accuse you of not paying and assess a late fee. 4. When I called to find out what was happening they told me that they were closing down this location and that I had THREE WEEKS to move my trailer. There are laws about giving written notice, but apparently this company does not feel the need to act within the law (let alone with any care or consideration of their customers. What if I had been out of town?? The level of mismanagement of this closure was EPIC. I received repeated phone calls demanding to know when I would be moving out. I would respond to these calls with a move out date and the next week I would receive another call asking the same question. I finally made a trip into the office to talk with them directly. I gave them my move out date of September 30th. I was paid through the end of the month and the woman told me this move out date would not be a problem. When I arrived AS SCHEDULED on September 30th to remove my trailer, I had a note TAPED DIRECTLY to my trailer (glue from the tape baked into the finish by the sun) that I was parked ILLEGALLY and that they would be seeking action. First of all IT WAS NOT PARKED ILLEGALLY LIFE STORAGE!!!!...IT WAS PAID UP THROUGH THE END OF THE MONTH. I had responded to you no less than FOUR F-IN TIMES that that was my move out date...yet you still found it necessary to DEFACE MY TRAILER with your AGGRESSIVE communication threatening me with legal action. I honestly could not have been happier to pull my trailer off of this lot and put this company in my rear view mirror. THEY ARE THE WORST. They are incompetent and quick to threaten their customers with aggressive language and extreme measures for issues that EVERY SINGLE TIME have been their own FAULT. They know nothing about customer relationships or service. While this location is closed...I would be VERY CAREFUL about doing business with any of the Life Storage businesses around town. It is not worth the headache!!"

"Tonja was a great help. She was friendly and knowledgeable about what she could provide for my needs. I would definitely recommend Life Storage to my friends and family."

"Life storage is wonderful!! Peggy J. and Tonya C. were great to work with and were we moved in fast. Thank you to life Storage for having a great team."

"Great customer service. Do everything they can to help."

"Great service, and coming back!"

"This Life Storage location (# 543) is amazing! As someone who was moving to Austin, from out of state (driving a 26' truck and trailer, with family in tow), I could not have asked for a more supportive self storage store staff (and trust me, I've worked with many!). When I was running late getting into town, they guided me via phone to reserve a "Rent Now" unit (completely seamless), so I relax and not worrying about whether I would make it into town before the store closed to register in person. When I was moving my stuff into storage in 100F degree weather, they provided me with water and a ride back to my storage unit! Amazing service, amazing process, amazing storage options and especially amazing staff! Thanks Life Storage #543 Team ... You made my transition to Austin that much easier!! Best, Leo B."

"I just rented. Good unit, easy drive up. Older but very clean location, and Tonja was friendly, professional and very helpful."

"Tonja rocks!!. She maintains the property an always has a smile when she greets you. I highly recommend Life Storage."

"Quick, accommodating, and reasonably priced! Tonja was super helpful and made my move as easy as possible!"

"Peggy is always quick to respond to voice mails. She is also very helpful and takes the extra step to make sure the customer is satisfied."

"Overall very helpful and personable"

"Tonja is awesome! I want to steal her!"

"Front office is great.  Tonja has been super helpful getting me all set up.  And they are the best priced in town!"

"Great Service. Tonja has been nothing but helpful each time I go in!"

"Great experience over the last year at Life storage 290 West. Tonja and Peggy are supper helpful and very friendly at this location.  Rates are solid as well for just being right outside Austin City Limits. They run a tight ship and always felt that my items in storage were secure.  Cheers"

"Tonja was very helpful in helping us decide what storage unit to get! She was very friendly and got us in and out very quick. She made it a very easy and painless process!"

"Tonja rocks! Liked the service so much I came back!+"

"This is hands down the best help I have ever gotten from a storage facility. Tonja took the time to the time to show me various units and gave me all the information I asked for, she elevated my day from being good to great. If I ever need storage again, I will get a unit from Tonja !!"

"Tonja helped me from beginning inquiries to signing my contract! Wonderful customer service."

"Everybody at this location was amazing. We moved away from the area but we loved renting space at this location. The staff was amazing!!"

"In a sense I was glad to leave because that meant I have found a new place to live. But I greatly appreciate the service you provided for storing my stuff during the relocation process. The cubicle I rented was in good shape when I cam to reload the moving truck, and my things were in great condition. Sorry I didn't get to say goodbye and thank you, but we didn't finish until after 5pm on Sunday 4/14/2019. So now I'm here in Houston still wishing I was in Austin, but the adventure continues. Thanks Again. Edward"

"By far the best self storage in a the area. I have had many a storage unit in many citys in the USA. The ladies who run the place are friendly and helpful. The prices are reasonable. The place is kept clean. If you need a self storage unit between Austin and Dripping Springs, do yourself a favor and check out Life Storage."

"The team at Life Storage are simply amazing. They took exceptional effort to assist my family and I with our recent move to Austin TX. Highly recommend this facility!!!!!"

"By far the best self storage in a the area. I have had many a storage unit in many citys in the USA. The ladies who run the place are friendly and helpful. The prices are reasonable. The place is kept clean. If you need a self storage unit between Austin and Dripping Springs, do yourself a favor and check out Life Storage."

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"Top notch storage facility with great customer service! I use Life Storage for my business, and have rented 6 or 7 units from them over the past 2 years. Always fast and friendly service during the paperwork process, and their rates are always cheaper than their competitors."

"I discovered this Life Storage #543 on 10800 Hwy 290 on the internet and completed most of the reservation online.  What caught my eye was their reasonable prices - much lower that those in Austin.  They are a little bit out of town, about 11 miles west of Oak Hill, wfhere I live, but well worth the trip.  Tanja, the associate manager, is great - she listens and responds and is straightforward. The paper work was quick, but she was willing to spend as much time as I needed showing me the different size units.  The units were all clean, seemed to be well-constructed, and dry (it was raining the day I started moving my stuff in.   Highly recommended."

"Tonja at the front desk was really friendly and helpful! This is our first experience with storing stuff and it could not have gone better. Thanks!"

"Tonja's the best, even if she doesn't know how to spell her name. Seriously, I needed a small rental unit for about 4 months for a garage-organization project, so I went with Life Storage on Hwy.290 near my house. When the project was finished and it was time to leave, I signed out of my month-to-month lease with no hassles and no surprise costs or fees. Thanks Tonja!"

"Tonja's the best, even if she doesn't know how to spell her name. Rented a space for about 4 months to complete a project I was working on -- organizing my garage. No surprise costs, no hassles. Great service! Thanks Tonja!"

"I have been a customer of the facility for many years and a couple of ownership changes. Since the property has been managed by LifeStorage, I have been very happy. Not so much prior to that."

"My Experience with Life Storage Customer Service Tonja Crosby, was very patient, knowledgeable and very helpful with my storage needs.  I would highly recommend visiting this location on 10800 Hwy 290 W Austin,TX  78736. Thanks Tonja you have gained a loyal customer, Jorge C."

"Best place in the entire area. Staff is nice, efficient and completely on top of things. The prices are amazing. Clean facilities. I highly recommend"

"Amazing staff. Very efficient and nice. Everything was easy peasy ...much needed ease during transition. Highly reccomend."

"Great location between austin and dripping. Friendly staff. Clean."

"The entire process was just a lot easier than I expected."

"At the end your people went out of their way to help. Thanks to them."

"The facility seems to be managed better since Becoming LifeStorage. The lack of carts or dollys for use for moving items is a drawback compared to some other facilities."

"Thank you SO much for a very EASY transition into and out of the storage unit. We hope not to move houses for a LONG time but if we ever need another storage unit, we'll be back! Thanks again for an OUTSTANDING job."