Self Storage Facility near Mueller in Austin, TX 78722

"Updated based on rate negotiation. Clean shiny facility with good ac. Local manager is helpful."

"Well taken care of"

"Feather was pretty helpful explained a lot to me since it was my first time , but Dalton's been taking care of my wife for a while and he's been pretty excellent he helps my wife quite a bit cuz she's pretty for her to get full LOL overall good customer service have a good day"

"I was expecting them to raise the rates, but not this much! The rent has almost doubled in 14 months. Nowhere in the contract does it mention this sort of increase, but when the email you to notify you of these increases the email says "in accordance with terms of your rental agreement." They're impossible to get a hold of any way other than in person. No amount of calling or emailing will get you anywhere. Two stars because the building is super nice. I'm gonna be ending my lease here as soon as I get my own storage shed built."

"Thank you so much for all your help, Dalton. Helped us when moving my daughter. Very safe location!"

"Dalton was so helpful. Would 100 percent recommend this storage!!! Thank you dalton!!!!"

"Experience was great customer service excellent"

"I really like this storage facility, it’s all indoors and climate controlled, clean and the manager Dalton is super on point."

"This location is clean, the staff are friendly and helpful.easy access"

"Dalton is the best with the guest, I always feel like we’re besties whenever I come, he’s tooooo polite I just love his service! Please make him the GM!"

"Definitely recommend this location. Dalton was friendly, professional and a great help."

"Great place with great people. Dalton is the best, answered all my questions and was a huge help. Definitely recommend this location."

"Had a storage here for over a year. The staff is always kind and courteous and always willing to help. Special thanks to feather for helping me today"

"Super helpful & solution based staff - and a clean facility!! The staff is cool and easy to talk to!"

"Very clean. Water fountain and access to the restroom."

"This is an excellent storage facility with really helpful staff. Feather in particular was very polite and helpful. They even gave me my second month free!"

"Dalton was great! Very helpful and professional in assisting me with my storage needs"

"Best place ever. We've stored with our business all over the city but the friendly staff and responsiveness is 2nd to none"

"Dalton went above and beyond to help me during the transition process, clearly communicating everything with a pleasant and helpful attitude."

"Dalton was fantastic!"

"Solid central Austin storage option. Getting in and out is super easy and the property Manager Dalton takes good care of the place. Really simple to communicate with management, I appreciate that!"

"I needed some help after I lost my keys over the weekend and Dalton was so helpful and kind during what was otherwise a frustrating situation. Very grateful for him!"

"Dalton is great! Very engaging. Followed on my reservation and made sure I understood the process. Site is clean and well managed."

"I've rented several units here. It's a clean space, with easy, seamless signup, and a very friendly staff."

"Great experience using Life Storage. Facility was clean and air conditioned and had what I would consider a very fair rate. The store manager Dalton was also very kind and was able to answer all my questions with ease. Would definitely recommend using Life Storage on Airport."

"Great customer service! Answered my questions!"

"Really great now"

"Clean and helpful"

"Easy to set up and great location. Thanks to Dolton for making the process easy."

"Dalton was very professional & accommodating. My experience with this location has been excellent and I would recommend this facility to others!"

"That's good 👍"

"Spacious units, clean, affordable! Dalton at the front desk is friendly and efficient."

"they helped me when our car got broken into and needed our lock drilled out and waived the late fee for our automatic payment cards having to be replaced"

"Friendly and great service!"

"Really great facility, good contract terms (ours were month-to-month), and they made canceling as simple as a quick phone call. Team was really polite and helpful on both the reservation and the cancellation side of things. Will definitely use again!"

"Never feels safe and never any carts available. Not well run by management."

"Reasonably clean. Price went way up shortly after I retained the unit. Facility was broken into a couple weeks ago and ransacked for hours. Staff supposedly called unit owners, but I only found out about the break-in when I arrived the same day and faced restricted access. Staff now get defensive, won’t give straight answers, and passive aggressively invited me to come break into my own unit. Maybe pick someplace different."

"In the past I would have given life storage a mediocre review. However, recently I had a very positive experience with the store manager Ms Carrasco. She was very helpful with an issue that arose and did it with a good attitude. I appreciate that and hope that this good service continues and that they are able to maintain a good employee such as herself."

"I chose this particular LifeStorage because of the MGMTs 5 star reviews. I was not disappointed. Lillian went above and beyond exemplary customer service over the weekend for me to be able to move my business supplies in. I had just moved my business to Austin and was late getting in. She happened to still be in office and didn't hesitate to accommodate me with all the information I needed to update my reservation and get in immediately. It was of most importance! Thank you Lillian for such a welcoming to Austin! You are truly a 5 STAR*****"

"The on-site manager is friendly and helpful, but very difficult to reach over the phone. Just a heads up they will increase your rent atleast $20 after 6 months without notice. I would have kept my unit for another year or two but instead they’ve lost a customer."

"Very nice and funny guys!"

"Had a great experience both online and in person, super intuitive and reasonably priced. Lillian helped me get a storage unit and insurance super fast and was very knowledgeable about the process and company!"

"Give Norma Jean a raise and some help! She has single handedly made my experience a good one even though and is hustling nonstop."

"Once you get a spot it is fine and climate controlled. But it was painful to get a spot. Never had someone in the office over four days of stopping in"

"Great service from William at this location. Good clean location."

"William Bird was the best help we could’ve asked for! So insightful and quick in his responses. He seems to know everything at a moment’s notice. Every question answered veered problem fixed. We will definitely be looking forward to doing more business with him."

"William was a great help today. Helped me pick the right unit, got me in fast and easy."

"Very convenient access and great security. Customer service is above and beyond here as well."

"Katherine was a great help to me and made my moving process a lot less stressful ! Did the best she could to get me the best rates and was very upfront, honest, and understanding :) Highly recommend this place"

"William was so very kind and welcoming! Showed me around and was very thorough with the tour and rental agreement Great way to kick off the moving process!"

"William Bird was grate and very helpful took his time and made sure everything was in order before sending me on my way I am very thankful for William Bird at this location"

"William the manager on airport blvd made my process so amazing and simple. The representative that I spoke to was very rude but William came in and saved the day! I appreciate his time and patience with my frustration to help me make a easy moving into my storage unit. He is a very ethical and diligent at what he does. The only reason I came to this storage space is due to his professionalism on the phone and in person. All thanks to William!"

"I had a 5x5 storage unit at location #624 and wanted a larger unit but in my haste accidentally booked a new unit at another location. I was having difficulty getting the new contract cancelled and adding the new unit to my existing account at the correct location and Gus was helpful in getting me quickly taken care of. In 15 minutes Gus had me set up and I just moved out of my old space and into my new larger space. Gus was courteous, quick and professional.  I appreciate the great service."

"Brian m is the best help me alot thank you"

"Stored out items here during a pretty crazy move for 3 months - the facility was centrally located, clean, safe, and secure. Staff were thorough and communicative. Gets a bit busy on the weekends with folks moving. Rental program for the spaces was flexible and they let us move out with a short notice. Thanks life storage for helping make a stressful time in our life less crazy feeling!"

"If I could give less then 1 I would. I have rented from the location on 8227 N Lamar Blvd Austin Tx  and everything was fine. They sent me an email letting me know they had a fire and I need to go check my items. I did and everything was fine we pulled everything out of the unit and then replaced it all back. I went to months later one day after 2 months to be exact. Email came on Sept 13th and I went on Nov 14th. to place something in my unit and take somethings out. When I opened up my unit there were rate feces all over the floor and all over my items. I called to office and spoke to Lily the employee and she told me that she had other customers complain about the rats. To shorten the story I had to clear out my storage that day. The company will not even take responsibility for what happened. they never sent out an email or call the customers to let them know they have a rat infestation. they are just wiping there hand of it. I will continue to let everyone know by word of mouth and FB and any other way possible, So everyone knows what kind of company this is. Do not Store with them.. I have also reported them to the BBB"

"If I could give this place zero stars I would. Horrible customer service from the manager. Short story is that 2 months ago my card was compromised and I came in person to switch the card on file for autopay. I was told there would be a late fee to which I accepted, given the terms that the new card I provided would be on file for the remainder. The next month I was emailed that my payment was declined. Makes sense because the manager never switched my card to the proper one. I called 3 days in a row at multiple times of the day and no one answered. I finally decided to go in person, and to my surprise there was the manager sitting on his chair letting the phone ring. I gave him the rundown and he told me he would have to charge me a late fee. Gee thanks bud. After trying to call for the past few days before he couldn't even waive the late fee. I immediately felt as if he was shifting the blame by saying he was short staffed or on vacation. I told him I would be out next week if there was anything he could do about it and I kid you not he said to me "well if you drop the attitude maybe I would". Needless to say I was out the next week. Save yourself the trip. Don't come here."

"The only great thing (person) in this place was Bill, who is leaving or left already, they have one person in the office, or if nobody shows up the office is closed. Which means if the person is helping someone or out to lunch the office is closed. If a shipment happens to come during this time, the driver leaves because nobody is able to help them. The 800 number which says 24/7 support, connects you to your local location, if it's off hours message says sorry your store is closed. I can't get a receipt for my monthly auto pay emailed to me automatically for whatever reason now for 4 months! They can't get a competent hire other than Bill since I've been here Which is July! Can't get any management on the phone. If it wasn't for Bill I would give no stars!"

"Originally gave 5 stars ..October 31, Update - The only great thing (person) about place was Bill, who is leaving, they have one person in the office, or if nobody shows up the office is closed. Which means if the person is helping someone or out to lunch the office is closed. If a shipment happens to come during this time, the driver leaves because nobody is able to help them. The 800 number which says 24/7 support, connects you to your local location, if it's off hours message says sorry your store is closed. I can't get a receipt for my monthly auto pay emailed to me automatically for whatever reason now for 4 months! They can't get a competent hire other than Bill since I've been here Which is July! Can't get any management on the phone. If it wasn't for Bill I would give no stars!"

"Clean storage unit. Very helpful staff. Bill and Monica went above and beyond ensure I paid a fair amount and moved in on time despite some initial challenges."

"Payed for a unit that was locked. Waiting on hold for almost an hour stuck here with all my things after taking an Uber and I can even open my unit. Two thumbs down!"

"I decided to come to this storage facility because storage facilities are notoriously know. For taking advantage of people and The manager Bill did not disappoint. I made a reservation online and Bill called twice to let me know when he’d be in the office. He assisted when I almost had a mental break down that the storage unit wouldn’t work and stayed past closing to help me. I highly recommend the 10x7 unit. They’re not shown online but they’re the perfect size. Bill really does an amazing job so much so that I’ve recommended this place to other locals and raves about his great service to family members joking that Bill would be receiving an invite to my wedding. Thanks Bill!"

"This was my first time renting a storage unit and I couldn’t have asked for a better experience! The Store Manager, Bill was very thorough about how everything worked and the customer service he provided was amazing! The facility was super clean, felt very safe and secure, and the prices are pretty remarkable. Highly recommend using this place for any and all of your storage needs."

"I cannot recommend Life Storage on Airport highly enough! I've been a customer for 5+ months and every step of the process has been smooth and painless. Bill is an absolute all star -- from getting me set up with my unit on the first day to helping me upgrade to a larger one when we needed more space. Storage can be stressful, but it doesn't have to be. I would highly recommend this location to anyone!"

"Very clean, cool, and secure. Neat eco-friendly features like motion activated lights as well!"

"This was my first time renting a storage unit. Made my reservation online and was able to come in and sort out the remainder of the details in person. Bill helped make the process painless and enjoyable. I recently closed out my account and he was always willing and quick to assist me through any questions or concerns I had. I also felt welcome every time I encountered Bill! Highly recommend this location. It's clean and orderly and if I haven't expressed it enough Bill is pretty awesome!"

"Told me I would receive my rent back if I closed out my storage unit before the month ended. They never refunded me and when I went to close out my unit I was told I needed to “move out 5 days earlier.” This is not what I was told over the phone. I went to this place as a last resort and it was a mistake."

"Great location. Mr Bill the manager is a very nice and honest man. Customer service is outstanding."

"BILL ROCKS! I've been running around the city for a last minute storage option and Bill helped me every step of the way. Great conversationalist, super attentive and helpful, and much needed kind dad vibes in the middle of a stressful move. 5 stars isn't enough!"

"Very friendly service"

"Nice addition to Airport, the manager Bill Barrera is a real treat! Reserved a space at a great price online and came in to sign paperwork and to get a tour. Everything went fast and smooth. The facility is clean and well taken care of, I absolutely feel secure in my choice to store my home goods here. Thanks for making it so simple and clear, Bill!"

"Bill was great and super friendly. Super clean building and easy sign up process."

"Bill was so helpful along every step of the way, straightforward and so kind! Helped a somewhat stressful situation go smoothly."

"Bill was awesome, it was quick and well explained..everything clean and great discount for signing up online"

"Clean spaces"

"We came for storage, we stayed for Bill."

"Bill was awesome, and helped me out to look at all the different options available. I was about to go with another storage company when drove by Life Storage, and walked in to check it out. I literally saved about half per month by choosing Life Storage (that adds up!) The place is great and clean, Bill answered all my questions, and I'm happy I went with Life Storage!"

"Bill Barrera has been such a great help and always find me the best deals! The reservation was such a smooth process! I have rented a storage unit with this location for 2 going on 3 months now and I am impressed on how well kept and secure the facility is. I highly recommend Life Storage on Airport Blvd!"

"120 stars!  Very nice facility, close drive from the UT campus.  Bill was very nice, super helpful, and the process was easy and quick.  More affordable than other locations I was considering.  Big elevator, multiple stories.  Very glad I found this place and Bill helped me out."

"The manager Bill was amazing. I had a billing issue and he resolved it quickly. The facilities are clean and the staff is very friendly. This is my first time using a storage locker. Great experience!"

"Great staff! I had only pleasant interactions with everyone here which was great when you are moving! They were always on top of calling me for updates and the facility and super safe."

"This was my first time getting a storage unit and it was painless. Got the unit online with no hoops to jump through. I only needed it for a month while I sold my house and to cancel the unit was just as easy. Customer service is great and the facility is new and clean."

"Using Life Storage has been great! Initially my husband and I started renting as a place to store our furniture while we moved to Austin. After we moved we didn't need such a large unit and Bill made it so easy to downsize units. His costumer service skills are hard to beat, and the does an amazing job at making you feel like your belongings are safe at his establishment."

"Bill was great and I'm so happy with the services provided! Brand-new facility with top-notch accommodations. If you have any questions or concerns, please reach out to Bill who will make the entire process easy and painless of renting a unit!"