Customer Reviews - Life Storage #323, Chattanooga
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We at Life Storage want to maintain the best storage facilities in Chattanooga, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Chattanooga (#323)
4.90 out of 5
based on 40 of our most recent Reviews
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- Tawana from Chattanooga, TN
5.0 out of 5
"These are the nicest people that I have met you have done so much for me thank you"
June 15, 2018
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- Catherine from Chattanooga, TN
5.0 out of 5
"Great. I never thought this would be so easy. Great customer service and I will recommend you guys to everyone. "
February 27, 2018
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5.0 out of 5
"Always clean ,staff is very friendly and helpful,I will continue to come back to this location...Debbie is very friendly and helpful. Thank you life storage"
September 26, 2017
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- Michael from Sarasota, FL
4.8 out of 5
"Debra and Donna always excel in their customer service, very pleased."
May 20, 2017
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5.0 out of 5
"We used the storage facility for just a few months but we were very happy with the facility and the people who run it. It's just that storing things is very expensive and that's why we cleared out as soon as possible."
January 25, 2017
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5.0 out of 5
"This was the best experience I have ever had with ANY storage company in this country. The customer service is amazing. Thank you for making our move less stressful! "
January 23, 2017
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- Francine from Lookout Mtn, TN
5.0 out of 5
"The manager that I have worked with at your 6103 Lee Highway office for the last 7-8 years is simply the best. She is so kind and she is extremely conscientious and has been so helpful to me on many occasions. She is definitely an asset to your team and deserving of recognition. Thank you!"
October 24, 2016
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- Afryca from Nashville, TN
5.0 out of 5
"Great experience through the 3 year rental. First time using a storage unit and you made the process seamless. Thank you for offering CLEAN and secure storage!"
October 23, 2016
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- Tania from Chattanooga, TN
5.0 out of 5
"The ladies were super friendly and happy to help. I'm always greeted, and the two both remember me. Excellent service!"
September 26, 2016
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- Alan from Chattanooga, TN
5.0 out of 5
"A very professional team it would be better if they actually showed you a unit that they recommend based on the information you provided them. I ended up renting two units when one larger unit would have been better."
August 05, 2016
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- Karl from Chattanooga, TN
5.0 out of 5
"The women in the front office are always super nice and friendly!"
June 23, 2016
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- Latosha from Chattanooga, TN
5.0 out of 5
"It would be really helpful if we could print off a receipt ourselves instead of having to go to the office."
March 22, 2016
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- Christine from Chattanooga, TN
5.0 out of 5
"the staff here are AMAZING! They truly look out for their customers"
February 25, 2016
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5.0 out of 5
"Your girls that work in Chattanooga are very exceptional and give outstanding customer service, always with a smile and good attitudes.."
December 01, 2015
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5.0 out of 5
"I absolutely love the staff at our location off Lee Hwy. The staff are extremely attentive, friendly and knowledgeable! The location is always spic and span and they go above and beyond at customer service! A pure pleasure to do business with them! We love Uncle Bob's Storage!"
October 26, 2015
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5.0 out of 5
"Very clean, feels safe. Great Staff!
Always friendly and willing to help."
September 28, 2015
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- Melissa from Chattanooga, TN
4.8 out of 5
"Have been with this facility for a few years now and have my grandmoms storage unit there also. So far has been an excellent choice. I have no complaints to date "
August 27, 2015
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- Bonnie from Chattanooga, TN
5.0 out of 5
"You could not have a better staff at store #323. Debbie and Donna went out of their way several times to ensure we got what we needed, and I will truly miss their smiling faces! Weekend help was also polite and well-trained, though I don't know his name. Very positive experience. Come to Knoxville!"
August 24, 2015
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- Latosha from Chattanooga, TN
5.0 out of 5
"Debbie and Donna have always gone above and beyond in customer service! I still have another storage unit at this facility and have really enjoyed all that they have done!"
August 23, 2015
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- Carole from Chattanooga, TN
5.0 out of 5
"i have never had a storage space and really appreciate the speed and professionalism and support given me by employee Donna and a young man can recall his name..."
May 27, 2015
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- Ronald from Chattanooga, TN
5.0 out of 5
"Very professional,efficient and seamless process at "check-in". "
May 03, 2015
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- Donna from Chattanooga, TN
4.4 out of 5
" I have had things in storage for quite some time and your prices have increased several times for me and that's not good for me that is my only complaint"
April 18, 2015
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- Michael from Chattanooga, TN
4.7 out of 5
"You could offer loyalty discounts to long term renters!"
March 28, 2015
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- Estella from Chattanooga, TN
4.6 out of 5
"I was not sure what to expect but what I needed was available."
February 12, 2015
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5.0 out of 5
"Cleanest, nicest, best storage facility I have ever used."
October 30, 2014
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- Deborah from Collegedale, TN
5.0 out of 5
"The premises are excellent and the staff have gone above and beyond to assist me as I have been overseas. They are so nice that I would consider keeping my things in storage just to have the contact with them!! Thank you for taking good care of me and my things!!"
August 26, 2014
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5.0 out of 5
"Debbie and Donna at this location are very professional, extremely helpful, and make all transactions enjoyable. I never feel like I am "just another customer". "
August 03, 2014
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- Lisa from Chattanooga, TN
5.0 out of 5
"Debbie and Donna are wonderful! I am always greeted with a smile and any inquiry I have has been handled immediately with the utmost level of customer service. The buildings are always clean and I could not imagine placing my storage needs in anyone else's hands.
Thanks for hiring such wonderful employees and offering a top-notch service!"
July 31, 2014
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- Paula from Chattanooga, TN
5.0 out of 5
"Very professional and nice! Held box for our arrival, and got us through the process with little or no fuss. Good place."
July 25, 2014
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- Linda from Chattanooga, TN
4.6 out of 5
"not just professional, but friendly/personable I almost felt they were as concerned about my things as I was Smiling faces are important to me I try to always smile and I like others to smile back Your staff smiled First when I went in the door
If memory serves, I arrived just 2/3 minutes after closing and they opened the door and went through the whole process keeping them late that day They didn't seem to have a care in the world except helping me It was impressive Wish the whole world was more like that! :)"
July 25, 2014
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- Tiffany from Kennesaw, GA
3.7 out of 5
"Sometimes I don't have time or access to a computer and I need to make a payment over the phone and I can never get anyone on the phone in order to do so. Maybe I call at the wrong times. Either way, I'd like them to be available when these types of situations arise. Thanks."
July 19, 2014
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- Gloria from Chattanooga, TN
5.0 out of 5
"Thank you the was a very difficult move but the kindness made our day, God bless??"
June 26, 2014
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- Kheisa from Chattanooga, TN
4.6 out of 5
"No at this time, maybe they should have a customer appreciation day, etc. Give their customers refreshments and trinkets."
June 26, 2014
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5.0 out of 5
"Very professional and understanding of the customer. Rented storage units the last four years and the Manager (Debbie) was there from the beginning to the end."
June 23, 2014
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5.0 out of 5
"I love this Uncle Bobs [Life Storage], I think the lady in the office is Debbie, she is always a joy!!"
May 23, 2014
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- Donell from Chattanooga, TN
5.0 out of 5
"all my expectations were meant and I will continue to recommend them"
April 25, 2014
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- Melissa from Chattanooga, TN
5.0 out of 5
"My service was great. The gentleman ensured I fully understood what I was getting and my responsibilities moving forward. He opened the gate. Seems small? I have had storage facilities for 20 years at multiple locations and no one has ever opened the gate. It's the little things. However, his communication was over the top good because he made sure I was educated on the agreement. "
February 27, 2014
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- Gary from Chattanooga, TN
5.0 out of 5
"The two ladies who helped me were very knowledgable, friendly, and professional. That's all anyone can hope for."
February 27, 2014
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4.7 out of 5
"I deal will them over the phone to pay them. I answered questions to the appearence and i they did not apply. However, they are very informative and polite always will to help to get you guys paid in a timely matter. Very Very pleasent vendor i have worked with. I would really like to commend them as i deal with thousands of vendor they are certainly on my top ten list. "
October 21, 2013
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5.0 out of 5
"Good customer service, all questions answered, with above and beyond follow up on notification of available space/unit(s). "
August 30, 2013
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