Customer Reviews - Life Storage #471, Chattanooga
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We at Life Storage want to maintain the best storage facilities in Chattanooga, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Chattanooga (#471)
4.91 out of 5
based on 53 of our most recent Reviews
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5.0 out of 5
"Thank you to the Broad St team in Chattanooga TN. Absolutely wonderful staff and experience. Will 100% use LifeStorage again if I have storage needs."
November 25, 2018
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- Regina from Chattanooga, TN
5.0 out of 5
"I am being provided with a neat and clean, well maintained storage unit in a safe location with ease of access... short of it having 24 our access not sure anything else could be provided that would make the service, unit or location any better."
December 01, 2017
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- Margaret from Chattanooga, TN
5.0 out of 5
"This is my first time using storage services. I always stereotyped them as sketchy and dirty but you all have far exceeded my expectations. Thank you!!!!"
November 20, 2017
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- Diane from Chattanooga, TN
5.0 out of 5
"Customer service attitude, ease of process, cleanliness of facility -- all over the top!"
October 18, 2017
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- Annette from CHattanooga, TN
5.0 out of 5
"This was my first experience using this storage facility and I was so pleased with the people and facility. I dealt with the one in Fort Oglethorpe, GA (Donna) but when they didn't have the size I needed, she helped me secure a space at the location on Broad St. in Chattanooga. The individuals there (Lisa and Rick) were equally helpful. All were knowledgeable and offered great advice and helpful hints. It is obvious you all invest in your people and it contributes to a very professional organization. "
July 27, 2017
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- Bruce from Chattanooga, TN
5.0 out of 5
"My father was referred by a friend to use you and was very pleased and then he referred me and I am extremely pleased and will be referring you in the future! Everything went seamlessly. Thanks "
January 07, 2017
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- Elysa from Lookout Mtn, GA
4.7 out of 5
"It was our first experience with off-site storage and we found it to be extremely easy, convenient, clean and professional.
Thank you!"
October 27, 2016
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5.0 out of 5
"The space and building are extremely clean and neat. As well as, the associates are professional and nice! "
July 04, 2016
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5.0 out of 5
"Check in was very fast; I was given all information I needed, and even purchased a good lock there. The facility is the cleanest storage place I've ever been to! And it was really nice to have the big carts available for our use! I didn't need the van, but I love that it was available for my use! "
June 28, 2016
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- David from Chattanooga, TN
5.0 out of 5
"Very clean facility. Used the local truck twice without issue. A really good experience overall."
June 27, 2016
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- Jordan from Lookout Mountain, TN
5.0 out of 5
"We loved our experience. The building was immaculate and we never worried about our belongings!"
June 23, 2016
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5.0 out of 5
"Elevators are out of order more than expectec and an inconvenience at times. Everything else is always on fleek!!"
June 02, 2016
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- Kenneth from Jacksboro, TN
5.0 out of 5
"Store manager was very helpful. Access was great. Keypad access worked without any issues. Great managed facility"
June 01, 2016
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- Neil from Chattanooga, TN
5.0 out of 5
"The facility itself is clean and impeccably maintained. The manager in the office is knowledgeable, courteous, professional and helpful. This is by far the best rental experience I have ever had with anything."
May 31, 2016
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- Doug from Chattanooga, TN
4.6 out of 5
"I thought I needed an extra space for some items, and ended up I could use my existing space. The staff was very helpful and while I basically just had an empty space for a month they were very good about trying to assist me in anyway possible.
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March 23, 2016
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- Wendy from Flintstone, GA
5.0 out of 5
"The associate who helped me remembered my name even after not having seen me for a month and only having met me once. That goes a long way!"
February 23, 2016
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- Whitney from Chattanooga, TN
5.0 out of 5
"I forgot to apply my lock when first moving in and less than an hour later I got a call reminding me. Required or not I appreciate the thoroughness and attention. Supplies we always handy and in working order and the place was well kept "
February 23, 2016
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5.0 out of 5
"During my time in Honolulu, the Downtown Chattanooga team was very considerate, understanding, and thorough! It is an comforting feeling to know that they care about by belongings, as much as I do. I had great peace a mind during my travels.
I am very appreciative. Thank you so much."
January 26, 2016
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- Karen from Chattanooga, TN
4.9 out of 5
"Was way more than I expected for storage....very clean"
January 25, 2016
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- Mark from Chattanooga, TN
4.2 out of 5
" You served us well while we lived in Chattanooga. If we are back in the area and have need for storage, you will be the first place we go. We now live in North Carolina."
January 23, 2016
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- Loman W. from Chattanooga, TN
5.0 out of 5
"going above and beyond to ensure the best deal for me"
November 01, 2015
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- Tommy from Flintstone, GA
5.0 out of 5
"I have never used a storage facility and did not know what to expect, but Rick was proficient and efficient. The facility is top-notch. Great security, good lighting, very clean. Way more than what I expected!"
October 26, 2015
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- Susan from Signal Mountain, TN
5.0 out of 5
"Wonderful experience thus far! By the way, I recently was shown another facility by a friend and it does not have the level of security, access, or cleanliness of your facility. It is so worth it to me to pay a little more per month for such a clean and secure space. ( hallways appear to be mopped every time I visit which is about 1-2 times weekly for my business)The other place was quite dusty which is a huge strike for my antiques. Thanks!"
August 28, 2015
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- David from Greenbrier, TN
5.0 out of 5
"Fantastic experience! The staff was professional, courteous & helpful. I will recommended this facility to others. My son will also recommend it to others at UTC."
August 25, 2015
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- Thomas from Hendersonville, TN
5.0 out of 5
"First time using a storage unit. I needed to store my son"s college dorm stuff over the summer. Your staff was A+. Always quick to answer the phone and no question to simple for them to answer with with a good attitude. "
August 23, 2015
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- Sharonda from Murfreesboro, TN
5.0 out of 5
"The service was great and I loved that they even had a moving truck to use for free. It made my move so much easier. I will only use uncle bob's storage its the best storage around."
July 24, 2015
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- Teena from Lookout Mtn, TN
5.0 out of 5
"Very professional and I would highly recommend to my friends and family!"
June 28, 2015
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- Cheri from Chattanooga, TN
4.4 out of 5
"My expectations for a clean, climate controlled storage space with easy access were met.
There was only one associate there, and he was helping another customer. We had to wait about 10 inutes outside the locked door for him to come back to the store front."
June 27, 2015
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5.0 out of 5
"No one there on my first visit. Office was locked. I returned 30 minutes later.
It was no big deal."
May 27, 2015
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- Amy from Signal Mountain, TN
5.0 out of 5
"I had a great experience renting a unit with Uncle Bob's [Life Storage]. The building was very neat and clean. Also, I loved how you could see the different sized units on the website. I'll definitely use you guys again if the need comes up!"
May 26, 2015
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5.0 out of 5
"Great service!! Our daughter left the unit unlocked once and we were called the same day!!"
May 23, 2015
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- Anthony from Chattanooga, TN
5.0 out of 5
"I have been in situations where I needed to use storage units for periods lasting anywhere from 1 month to 18 months in years past. I always like Uncle Bob's [Life Storage], but this one was definitely the nicest cleanest best one I have ever seen. Great job! Glad it is in Chattanooga and at such a convenient location for ME! :-)"
May 23, 2015
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- Tammy from Port Saint Lucie, FL
5.0 out of 5
"This was the best storage place I have ever been. My daughter stored her belongings here after college last year, when this storage service opened. We definitely had to come back!! "
May 21, 2015
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- Bill from Chattanooga, TN
5.0 out of 5
"Clean, secure storage, knowledgable helpful staff, a very positive experience."
April 28, 2015
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5.0 out of 5
"This is by far the cleanest and best maintained storage building I have ever been in "
April 28, 2015
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4.6 out of 5
"Great experience, great friendly service. Friendly service and great clean environment with storage areas. "
April 28, 2015
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5.0 out of 5
"The storage facility was very clean and the staff were very professional.
"
April 23, 2015
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- Marla from Chattanooga, TN
4.9 out of 5
"I wanted to explain the good job Uncle Bob's is doing"
March 06, 2015
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- Ramona from Chattanooga, TN
4.8 out of 5
"Your representative Joel is not only knowledgeable but friendly and helpful. "
February 16, 2015
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- Patricia from Danville, IL
5.0 out of 5
"Everything was explained, unit was just what we need, location was close to elevator so I am happy with everything."
November 25, 2014
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- Laura from Chattanooga, TN
5.0 out of 5
"They honored a great deal and were super helpful during my stressful relocation process."
November 23, 2014
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- Nancy from Chattanooga, TN
5.0 out of 5
"I want to thank Uncle Bob's for the great work you do in helping your customers. The last place I used the grounds were dirty, my unit was not cleaned before I took possession, the outside doors were broken and didn't lock. So I am very impressed with your facility, please keep up the great work "
October 27, 2014
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- Robert from Lookout Mtn, GA
4.6 out of 5
"Exceeded due to the knowledge of the manager and the absolute cleanliness of the facility."
October 27, 2014
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5.0 out of 5
"My only complaint has to do with the timing on the elevator doors. They automatically close after only a few seconds of being open, making it very difficult to load large items and dollies. It was a very frustrating process.
In the same way, the outer doors should have some mechanism by which they can remain open for short periods of time while unloading moving trucks. We had hired guys to help unload, with a specified timeframe within which they could help. However, much of their time was spent waiting for the door to open with the code or with someone exiting from the inside. If the doors could have remained open while they were actively unloading, things could have gotten done much faster!
Otherwise, our use of the facility was wonderful. The space was well-maintained and the staff was great!!"
September 23, 2014
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- Shahabedin from Chattanooga, TN
5.0 out of 5
"The who helped me there was so nice. She gave so many good information.
Thanks"
August 26, 2014
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4.9 out of 5
"The Broad Street location in Chattanooga lacks sufficient parking for unloading and loading when other customers are there."
August 25, 2014
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- Neil from Chattanooga, TN
5.0 out of 5
"Manager was excellent and obviously attentive. He was aware that I had moved out within hours and checked me out over the phone. Excellent service."
August 25, 2014
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- Bethany from Chattanooga, TN
5.0 out of 5
"Our house was condemned so we had less than a day to move all of our stuff out of the house. The staff was very knowledgable and worked to get us the best deal (which I still can't believe how reasonable the price was and we got a free truck!) It was refreshing to have something go right on a very stressful day. "
August 21, 2014
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- Deborah from Chattanooga, TN
5.0 out of 5
"We moved from another storage company to Uncle Bob's and it was the best thing we could do. Every employee with Uncle Bob's has outstanding customer service knowledge and the place is so clean and easy to get to."
August 21, 2014
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- Marshall from Chattanooga, TN
5.0 out of 5
"Manager was very friendly and helpful. The facility was immaculate."
July 24, 2014
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- Micheal from Lookout MTN, GA
3.8 out of 5
"I love Uncle Bob's [Life Storage]. And I think the staff is superb!!! But damn, this storage facility is brand new and the back elevator is broken often times. The elevator is my only complaint. I think you need a new elevator company. Otherwise a first class organization."
July 24, 2014
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5.0 out of 5
"From reservation on phone to moving in Customer Service was top notch. Location is brand new and extremely nice!!"
May 29, 2014
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4.8 out of 5
"Finally! A storage in Downtown CHA!
So convenient for me
i come into town and orefer to walk to everything i need- NOW I CAN!
yeah! Stay Clean- Stay New Looking and you will have me as a customer for a long time coming!
"
May 29, 2014
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