Customer Reviews - Life Storage #34, Columbia
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We at Life Storage want to maintain the best storage facilities in Columbia, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Columbia (#034)
4.59 out of 5
based on 27 of our most recent Reviews
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5.0 out of 5
"Janine was/is wonderful! Very courteous and friendly and helpful! I would recommend this facility to my friends!"
May 03, 2018
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- Valerie from Columbia, SC
5.0 out of 5
"Uncle Bob's facility is exactly what I needed. Jeanine (I'm not sure if I've spelled this correctly), the manager of this location, was very helpful. She was thorough with all paperwork, explanation of the facility and guidelines of renting. "
January 22, 2017
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4.9 out of 5
"Having used other storage facilities in the past, this was a pleasant surprise. The staff, especially Sherry, were extremely helpful, cordial and friendly. "
September 26, 2016
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- Tiffney from West Columbia, SC
5.0 out of 5
"The guy was so nice to work with me on the harsh situation I was in from me moving very patient and understanding
Extremely friendly!! "
March 18, 2016
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- Dominque from Columbia, SC
5.0 out of 5
"Truly is a one stop shop I got refered by another storage company and when I arrived Brandon made the process so fast sweet and simple had me in out with in minutes since I was in a rush time was of the essence for me at the moment he even put me in the truck for Free gr8 service "
March 08, 2016
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- Willie Lee from Columbia, SC
5.0 out of 5
"Nice folks everytime I call to make a payment very pleasant last payment I made Brandon didn't mind sending me a hard copy of my payment by mail. "
March 02, 2016
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5.0 out of 5
"They always work me and make calls to me when I forget "
February 10, 2016
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- Matthew from Columbia, SC
2.3 out of 5
"Was given a unit with a drilled out lock. Was given a tab to put on the hasp to secure it. Had to leave items unsecured due to the tab being incorrect.
Was also told that I would be able to use the box truck to move in. I reserved the truck, but my reservation was not honored. Had to make multiple trips in personal vehicles to move items into storage costing me extra time and money."
November 25, 2015
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2.4 out of 5
"Generally I think the service is fine. However during the summer the asphalt was repaved and someone took a blower and blew dust and debris under and over the doors of my storage unit, thus making a hugh mess that had to be cleaned up inside the unit. Some decorative items were soiled badly. The doors should have been shielded form such actions."
October 29, 2015
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3.2 out of 5
"Initial contact via phone not good.
Initial visit and paper signing not good.
Truck not good.
Manager is great however!"
October 27, 2015
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5.0 out of 5
"This was the best experience ever with a storage facility and it was due to the personnel being so helpful and working with me and my needs. The facility was clean and I felt safe and so glad to see it was bug free and clean everytime I came. Thank you for such a good storage facility and hiring the best in personnel. I highly recommend Uncle Bob's [Life Storage]!"
October 26, 2015
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- Michelle from Columbia, SC
2.5 out of 5
"I did not have a good experience. I believe that the service was Overpriced and I did not appreciate the staffs attitudes and inappropriate responses to certain situations. The Area Manager Did help me but I believe that the staff there needs some serious extended training in customer service."
September 24, 2015
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5.0 out of 5
"Sherry was Awesome and is a BIG asset to your company!"
September 23, 2015
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5.0 out of 5
"Everyone we encountered was very friendly and helpful. We were very happy with our experience at Uncle Bob's and would recommend to others!"
August 23, 2015
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- RIchard from Columbia, SC
4.9 out of 5
"Particularly pleased with the service I received when I had to relocate my boat from one space to another. The Bob's associate worked with me for a half an hour or more trying different alternatives until the new spot worked out perfectly. "
August 01, 2015
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4.4 out of 5
"The only negative regarding the facility is some work needs to be done on the paving. "
May 24, 2015
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- Pamela from Lexington, SC
5.0 out of 5
"I have used Uncle Bob's storage many times and have been completely satisfied with each experience!"
April 26, 2015
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- Barbara from Columbia, SC
5.0 out of 5
"The manager is outstanding. She is the reason why I am a return customer. Always get things nice looking around the property. She knows her job."
February 25, 2015
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- Stephanie from Columbia, SC
4.7 out of 5
"All of the grounds and storage units are well maintained. Always clean and well lit."
December 27, 2014
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- Paula from Charleston, SC
5.0 out of 5
"Bob's Storage is a service I will always use when I need storage!"
September 23, 2014
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- Cynthia from Columbia, SC
4.6 out of 5
"Other than the increases in the payment, uncle bobs is a great storage choice. "
August 25, 2014
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5.0 out of 5
"You helped me decide what size I really needed. And since I already have 2 units with you (I was getting a 3rd to store my college student's belongings for the summer) you graciously let me use a coupon that saved me 50% on 2nd month rent."
May 28, 2014
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5.0 out of 5
"The staff there is Excellent! Sherry really does her job well! Thank you!"
March 25, 2014
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- Sheila from West Columbia, SC
5.0 out of 5
"The staff, especially Sherry was awesome and always willing to help. Sherry always made me feel comfortable anytime I had a question or concern. I would highly recommend you guys...and already have"
March 23, 2014
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5.0 out of 5
"The manager at the Bush River Rd location was THE reason I rented there. She was very up front and helped me with what I wanted to. She gave me a great deal and even provided with a lock (which I returned). If every manager were this good, every space would be filled always."
January 23, 2014
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- Heather from Keswick , VA
5.0 out of 5
"I live out of town so it is very important to me to know that the things in my unit are safe. Every time I am in the area and check on my unit, it is always very clean and secure"
November 01, 2013
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5.0 out of 5
"I had the most incredible experience as a customer of Uncle Bob's [Life Storage]. The manager, Sherry was simply marvelous all around.
Thank you for an awesome experience!
Sandra :)"
October 26, 2013
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