Customer Reviews - Life Storage #7, Austintown
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We at Life Storage want to maintain the best storage facilities in Austintown, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Austintown (#007)
4.89 out of 5
based on 50 of our most recent Reviews
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- Brandon from Austintown, OH
4.8 out of 5
"Every question I asked was answered and products sold met expectations also excellent discounts."
March 22, 2019
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- Celesta from Boardman, OH
4.8 out of 5
"Staff go out of their way to be as accommodating as possible."
January 29, 2019
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- Christine from Youngstown, OH
4.8 out of 5
"Everything was explained in detail. Very helpful and pleasant."
July 18, 2018
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- Michelle from CHESAPEAKE, VA
5.0 out of 5
"Mrs Kathy is AMAZING!!! ALWAYS friendly and ALWAYS helpful and very professional. AWESOME store manager!!!"
April 24, 2018
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- Tammy from Austintown, OH
4.2 out of 5
"I completed the registration online, but they were not ready for me when I arrived. I also had inquired about use of their truck that day but it had been rented out when I came to get it"
April 20, 2018
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- Diann from Youngstown, OH
5.0 out of 5
"From the first time we came to this business,we couldn't have been treated nicer. Everything was thoroughly explained to us and the facility exceeded our expectations! Exceptional staff!"
January 24, 2018
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- Stacey from Youngstown, OH
5.0 out of 5
"Was very nice and went above and beyond to make it such a smooth process!!"
October 20, 2017
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4.9 out of 5
"The associate was great. He gave me my options and was very clear on all matters. Great customer service."
September 26, 2017
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5.0 out of 5
"I have rented 2 times with this company both times I have been greatly satisfied I have had other storage units but this one is the best company I have found. "
July 19, 2017
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- Charles from Austintown, OH
5.0 out of 5
"Everything was great. I plan on returning next winter."
April 23, 2017
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5.0 out of 5
"I had never rented a storage space before and your staff as amazing. They helped me understand my options and helped me choose the correct product and space at a rate I could afford."
March 31, 2017
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- Debra from Waxahachie, TX
5.0 out of 5
"Hello, 2/4/17
I was very pleased with all the helped we received when we rented our unit, and continue receive currently.
Thank you
Debra & Mary"
February 04, 2017
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- Thomas from Austintown, OH
5.0 out of 5
"no. everything is well run and would rent from again."
November 23, 2016
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- Vicki from Austintown, OH
5.0 out of 5
"Awesome storage facility. Always clean and neat. Never any problems and the staff is great. Thank you for providing a nice place to store my stuff!!!"
October 17, 2016
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- Jennifer from Youngstown, OH
5.0 out of 5
"My only suggestion or request is that after so many months or a year, I wish the storage fees could be further reduced. But everyone is Wonderful at this location! And the property is well kept. I am very satisfied with my storage location. Thanks Kathy and Frank!!!!"
October 04, 2016
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5.0 out of 5
"So friendly and helpful. Great experience and it was our first time doing this..thank you
"
June 02, 2016
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4.4 out of 5
"I would have been completely satisfied with my experience had I been able to get a refund for days I did not use my unit after moving out. We unexpectedly got the keys to our house on the 11th and were able to move out promptly but still had to pay for the rest of the month. It's inconvenient and I would warn any prospective renters I recommend you to about this. It's not something you think of when you have to store your things until you can find AND close on a house. "
March 23, 2016
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5.0 out of 5
"The associates are awesome!!! I feel comfortable storing my stuff at this facility."
March 16, 2016
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- George from Youngstown, OH
4.6 out of 5
"Clean storage place; reasonable price; close by all around good choice on my part... Will recommend to everyone."
February 16, 2016
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- Alexis from Youngstown, OH
5.0 out of 5
"Everything was perfect. And when there was a problem the customer service was perfect. Thank you for letting us do business with you!!!!"
November 23, 2015
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5.0 out of 5
"The associate was EXTREMELY nice and helpful and even stayed a few minutes after closing just to make sure I was good with everything. I would recommend Bobs just on my experience with her alone! "
October 26, 2015
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4.7 out of 5
"Whenever I had a problem or needed additional help with my storage space.. they were always will to pitch in. Thanks "
October 23, 2015
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5.0 out of 5
"Frank and Kathleen were awesome. We moved here from Wisconsin and they made our transition to the area a great experience........."
August 23, 2015
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- Linda from Mineral Ridge, OH
5.0 out of 5
"Space was great, service was excellent, and getting in and out of gate is a breeze."
March 27, 2015
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- Ronald from Austintown, OH
4.8 out of 5
"The manager of the store could not have been more helpful. She went out of her way to be friendly and acccomodating!"
March 27, 2015
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- Latia from Youngstown, OH
5.0 out of 5
"The staff at my location are very kind and understanding. Always willing to help and do what they can with a positive attitude. The property is always clean and I feel my belongings are safe. The free truck rental was icing on the cake. Definitely will recommend to family and friends with storage needs! Couldn't be more satisfied unless it were free! "
February 24, 2015
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5.0 out of 5
"The staff was super! I wish I had them working for us !"
January 24, 2015
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4.9 out of 5
"Kathy is a wonderful person to deal with. Always happy to answer any questions you had or help you in any way. "
December 23, 2014
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5.0 out of 5
"Just to say the Youngstown/Austintown store employees are the best and very helpfull and friendly.
"
November 21, 2014
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- Deborah from Canfield, OH
5.0 out of 5
"I had gone to another storage facility closer to my home before coming to Uncle Bob's [Life Storage]. The advertising they did I felt was false advertising and told them as such. They were cheaper than Uncle Bob's [Life Storage] but principal means a lot to me. I would not patronize them on principal. Thank you that what you website states it exactly the same as when you walk in your office."
October 28, 2014
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- Tywayne from Youngstown, OH
5.0 out of 5
"Kathy at the Austintown location has gone above and beyond for me several times. Over the years she has met all my expectations and then some. I have recommended this facility to several friends and associates. I would not hesitate to utalize this facility again. You have a real winner with Kathy and whomever is under her leadership. "
September 27, 2014
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- Meaghan from Youngstown, OH
5.0 out of 5
"Honestly, I was beyond pleased with my experience during my year at Uncle Bob's [Life Storage]. In fact, I told others you probably named it Uncle Bob's [Life Storage] because you make customers feel like family!"
September 23, 2014
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- Heather from Mineral Ridge, OH
5.0 out of 5
"Frank did a wonderful job. He was so very busy since it was the end of the month but was helping everyone in the office with a smile. "
August 31, 2014
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- Denise from Youngstown, OH
4.9 out of 5
"The staff was wonderful! They always had a smile and answered all my questions. I would recommend this Uncle Bobs to anyone!"
July 24, 2014
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5.0 out of 5
"I want to especially thank LaTashia, who works in your call center and was the first person I spoke with. The high standard of professionalism and service she conveyed in our initial conversation has been borne out by all my subsequent dealings with your company and its location in Austintown."
May 29, 2014
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- Cherylann from Youngstown, OH
5.0 out of 5
"Mgr was so nice and helpful I believe it was Nancy that helped me"
April 25, 2014
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- Luz Enith from Youngstown, OH
4.4 out of 5
"In my opinion I believe that the prices are somewhat high."
April 24, 2014
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- Meggan from Austintown, OH
5.0 out of 5
"Absolutely love the staff at this facility and recommend them to everyone. I will continue to use them annually for my projects."
April 23, 2014
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5.0 out of 5
"This was my first time renting storage space and everything was explained to me honestly professionally and very detailed. "
February 25, 2014
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5.0 out of 5
"Courteous service throughout process. I also think its great that you have a moving van available at no charge"
February 25, 2014
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4.8 out of 5
"I had never had to rent a storage before but if I had to rent one again, Uncle Bob's [Life Storage] would be the place and also I will recommend to others. Thank you for such great service."
February 25, 2014
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- James from Youngstown, OH
3.9 out of 5
"Having no previous knowledge of the company, my expectations were based on the appearance, i.e. size and condition of the property when I first drove in. The price for storage (I was looking for climate controlled) I thought was a bit high, but at least the one month's rent discount was an incentive. The staff were very helpful and patient as I had many questions which they answered to my satisfaction. overall I'm pleased so far with everything."
February 25, 2014
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- Brittiani from Youngstown, OH
4.9 out of 5
"I have been impressed overall with customer service since the moment I decided to rent from Uncle Bob"
February 18, 2014
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- Gladys from Austintown, OH
5.0 out of 5
"This was the 2nd time I had used Uncle Bob's [Life Storage]. If I need it again I will go theere again. Thanks"
January 24, 2014
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5.0 out of 5
"Becky and Kathy are great staff. I have used other storage companies but have never been treated so well!!!!!!"
January 21, 2014
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5.0 out of 5
"Awesome,would recommend it to my family and friends.One of my son's friend rented for a short time.Love the place ,really clean and kept up so nicely.The help is really nice and friendly ,answer all your questions you may have.Will stay with you always.Smile!God Loves You !!!"
January 18, 2014
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5.0 out of 5
"The person who worked there, Kathryn, went out of her way to help me She was awesome"
November 04, 2013
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- Robert from Youngstown, OH
5.0 out of 5
"Your associates at the facility represented your company very well!"
October 24, 2013
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5.0 out of 5
"I really liked Becky at the Meridian Road/I-80 location in Austintown, Ohio.
She is the reason for the survey results.
She is an asset to your company!"
September 25, 2013
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- Marilyn from McDonald, OH
4.6 out of 5
"Uncle Bob's is well managed, professional and do their best to make their customers feel comfortable."
August 05, 2013
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