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13820 Lorain AveCleveland, OH 4411117.8 Miles Away
Customer Reviews - Life Storage #656, Cleveland
We at Life Storage want to maintain the best storage facilities in Cleveland, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"AMAZING!!!! I can't say enough about Char and Life Storage. First the customer service is beyond belief . . I have had my items there for over 2 years and Char has been great to work with--she does everything she can to accommodate her clients. Second, the facility is so clean and safe. I've never had any issues. I always call it the Taj Mahal of storage facilities."
"The office mgrs, Char and Jay are wonderful and I give them 5 stars for their efforts. But Life Storage corporate gets 1 star because they just raised my rate and I’ve only been there for 5 months renting a unit. My cost went up 20% which is way higher than inflation! This is nothing more than corporate greed! I need to find another storage place…"
"Char and Amanda are amazing and so extremely helpful!!! They found the best special for me, encouraged me to do an online reservation to get the best deal and walked me to see the best unit. I highly recommend this location. I also loved that it’s climate controlled. ⭐️⭐️⭐️⭐️⭐️"
"I recently moved from Arizona to Cleveland and needed storage space until my house was ready. Char and Jay were extremely helpful and answered all my questions even calling me in Arizona to help me make all the arrangements. They went above and beyond making sure that I had everything I needed to keep my belongings safe and well cared for in my new home town."
"We have just relocated to Cleveland and LifeStorage has been EXCELLENT on every level. From communication to courtesy to problem-solving to meeting our storage needs, we have only the highest praise for the team. Char and her staff were a DREAM to work with! We recommend LifeStorage in the STRONGEST possible terms for anyone considering a storage unit."
"I had the most pleasant experience at this location. Char was great with explaining everything and helping me make the best decision of what I need. She has great customer service to say the least. I would recommend this location to anyone."
"Char was top notch from beginning of my rental to the end. She made things pain-free and simple. Would highly recommend your facility to anyone. Very clean ….never saw such a clean storage unit it looked brand new."
"Char & Jay were very nice and
Facility is clean.I did not like the fact that after 3 months my rate shot up over 50 extra dollars a month.It was empty ,and as soon as I placed items in storage within a week the price went up.
Char and Jay are not responsible
For this increase to my knowledge so the stars I gave were related to their work thus far..Thanks"
"Char and Jay were great —very friendly and professional. So very helpful and full of information. Really explained the whole process. Place is nice. Very clean. Easy in an out.
Would recommend to anyone looking for a unit"
"Reserving the space online was fast and simple. Once in the office to finalize the process, the staff was super friendly and very helpful. The unit was well maintained and exactly as described. So happy I used this location!!"
"Char was amazing. I was new to using a storage unit and she was able to walk me through the process. She was polite, personable, fast and efficient. I needed a place to store my items as I sold my home and bought another. This location was extremely convenient and very clean! I highly recommend this facility."
"Char and Jay at the Highland Hts office made setting up our storage rental agreement quick and easy. Great customer service is rare these days, good humor, efficiency and kindness are a lovely bonus! The facility is clean and convenient with good security."
"We, for the first time, rented self-storage spaces, choosing "Life Storage, Bishop Rd. Highland Hts."
Char and Jay, managers at the location, were extremely helpful, professional and friendly. It was a very pleasant experience dealing with them.
We strongly recommend their facility for your self-storage needs."
"I was on site doing service in the building. Char and Jay were both super helpful and accommodating while I was there. The facility was very clean and well kept. It was an absolute pleasure working with both of them and look forward to returning."
"Bob and Char were really helpful for us setting up our account and getting everything started. The facility is clean and secure. Staff are very friendly and professional. Would highly recommend if you’re looking for a quality place to store your things."
"1 Star Char deserves 5 Stars. Along with Jay, my visit was seamless. Both were friendly and professional. Addressed and answered all our questions and concerns.
Thank you to both of you for the awesome service provided to us"
"The process of renting a Life Storage unit was very easy. The facility looks very clean and secure. The young man, Mark, who made the reservation was very friendly knowledgeable. Char at the facility was very pleasant, helpful and efficient. Signing up went very smoothly. Glad we finally made the decision to obtain a unit."
"Char at the Bishop Rd location was fantastically helpful in making the storage rental easy and painless. Too bad your star rating system does not go up to ten, because I definitely rate her service at 10 Stars!"
"had the unit for a little over a year and am extremely satisfied with my experience. char was great and really helped out when it was time to close my unit! clean building, easy access, more than enough space and an overall great quality location. will come back if ever in need of storage space in the future!"
"I appreciate the great customer service. I worked with Char in getting me setup with a storage unit. She was thorough in explanation and guidance. Also, she was very patient with me in regards to answering all my questions. The facility appears well maintained and clean. The whole process was simple. Entering and exiting the facility is very easy too with your access code and keys. A+++"
"Char was extremely nice and very helpful. She explained everything clearly, was able to answer all questions, and made sure it was all understood.
Great experience signing the documents and picking up the keys."
"So helpful and friendly. Excellent customer service. Amanda answered all our questions and offered great expert advise. I would highly recommend Life Storage if you are looking for storage in the area."
"Char, the manager, was warm, helpful and knowledgeable as we signed our paperwork. She answered all my questions and was very clear. The facility is clean, secure and well-run. I feel very comfortable storing our family items with Char and Lifestorage."
"Shar was a great help, explaining all of the paperwork, enter and exit protocols and use of the lock in an efficient and effective manner. She even braved the snow and ice in a golf cart to show me our unit. Unit is nicely sealed (outdoor access), clean, and Shar had some good tips on prepping our belongings for safe storage."
"The representative at the first desk was very polite, attentive and courteous. The place was always so neat and clean. I would highly recommend the storage unit to my friends and family. I'd put my items in the storage unit again if needed."
"I had my personal items stored for three months. The place is clean and safe. lots of security. When I picked up my items nothing was missing or destroyed. The woman at the front desk is very personable she made everything easy for me considering that I never used a storage unit ever. I love the place, would highly recommend to friends and family"
"I was very pleased with the Life StorageFacility on Bishoo Road. Char and Amanda were pleasant and very helpful. The unit was clean and easily accessible. I would recommend it favorably. I just wish the prices did not increase so much. Otherwise I would have kept my unit."
"This has literally been the best customer service that I have received in a long time. It started with a phone call. I spoke with Amanda regarding storage space & she walked me through the different storage unit sizes as well as inside temperature control units versus outside units. She talked about the specials they had and how I could benefit from them. She helped make my decision easy.
Since I wouldn’t be coming in until the next morning, she told me that she would be off but that Char would be able to help me. She said that she had set everything up for me & I would be good to go. Sure enough when I went in the next morning everything was set up & I was good to go.
This was a smooth and easy process that took place over the phone.
So the icing on the cake was Char. She was perfection! She was welcoming, very pleasant, authentic, patient, thorough, accommodating, and efficient. She nailed the presentation of explaining EVERYTHING in person that Amanda had set up for me.
I would definitely recommend Life Storage for your storage needs. The place is huge & their prices were reasonable. They had specials that I was able to take advantage of and this helped my budget.
Most important for me was their customer service. It was superior. In today’s climate when so many people are providing the same product (storage units), there must be something that separates them from the rest.
So if you’re looking to rent storage space where the customer service is superior, I recommend Life Storage on Bishop Road.
Kudos to Amanda and Char, y’all nailed it!!!"
"My husband was so impressed how well organized Char & Amanda were when he arranged for a rental unit. They took the time to clearly explain everything. Terrific customer service! It's a great unit, clean, secure and convenient."
"I worked with Char setting up my rental unit and she was incredibly friendly and helpful. She
Made sure I knew the in’s and out’s of the facility and made sure I had what I needed for my move.
My storage unit is very nice and I am
Super impressed with the facility."
"Omg this was the easiest and most informative storage unit rental I’ve ever experienced and Char the life storage specialist was amazing she made sure I understood everything and made me feel comfortable great job Life Storage Bishop Rd"
"Excellent service from the team at Life Storage. Amanda did an outstanding job answering all of my questions and ensuring I was getting the appropriate unit for my needs. In addition, the facility was very clean featured many security measures."
"Excellent service. Rented here several different times since it opened. Just rented again. Char has always been very pleasant and easy to work with. Facilities are clean. secure and well managed. Highly recommend them if you need storage or moving supplies."
"My boyfriend took me here when I moved here to Ohio because he's been doing business with them for years. I was quite pleased with how clean the facility was, how nice the staff is and their courteous manners, but they also treated my service dog as they would any other person.
Every time I have a question, problem or concern, they were quick to answer and/or rectify the issue. All of which combined are a huge plus in my book and I would recommend them to anyone looking to store their belongings.
I wish I could give you 10 stars because you guys truly deserve them."
"Awesome place to store your things, took us 9 months to find a house and everything in the storage unit was how we left it. Char was amazing to deal with and she answered all of our questions and really nice customer service.I recommend the interior units with climate control!!"
"I rented a space at Life Storage and Char was the leasing agent that assisted me.
She was knowledgeable, though and very kind.
I appreciate that the process was simple and easy especially due to the kindness Char showed me!
Thank you Char, you rock 🙌🏽"
"Char & Amanda were amazing helping me rent a storage place for the first time!! They went out of their way to help me get the climate controlled storage size that I needed. Char gave great directions on how the locks work. Storage unit is very clean!!"
"I’ve been going back and forth on whether I should get a storage unit or not for some business items. I drive by Life Storage on a regular basis and finally walked in one day in July, during the pandemic, I was greeted by Char who solidified the deal I was told over the phone by another representative. They had a great special going that I couldn’t pass up! Char answered all my questions and eased my doubt. Plus, the facility is about 5 mins or less from my home so it’s the perfect convenient location! I wasn’t sure which size to get. I thought I needed way more space and couldn’t decide. Char reassured me by showing me a few units and suggested one particular size that suited my needs. Now I can say she was right, I have more than enough space and some! Char was very nice and we talked like old friends! Every now and then I would stop by just to say hi and if she wasn’t busy we would chat for a few minutes. She isn’t pushy and she knows how to accommodate customers. She even told me about some much needed storage products that I still stop by to get when needed to use at home as well like plastics covers and boxes. The facility is very clean and pretty much new, a few years old I think! It’s really nice! It’s easy accessible for us renters yet secure and private from the rest of the public. I feel better now that I decided to rent a storage unit from them! It really came in handy! I’m definitely referring this place to others."
"Charlene and Amanda both were so kind and patient when I asked a lot of questions about my storage unit. The storage unit is convenient, and a great place to store everything from wedding flower walls to baby cribs, artworks, books, etc...Imagine not having a basement to hide away your stuff! Life Storage is a lifesaver/godsend!"
"I just had an exceptionally good experience with Life Storage wherein they helped accommodate me in every way. Their facilities are clean, secure and easily accessible. Of note, Char was amazing to work with and helped accommodate a last minute change that I requested regarding obtaining a larger storage space than I had originally ordered. I would highly recommend this facility for anyone looking for short or long term storage needs"
"This location has incredible staff members that are so helpful, pragmatic, and friendly. It’s noticeable how stellar these employees are, so much that I commented when I visited the second time because I’m not used to such awesome service across the board at a retail establishment. Definitely work with these folks, you will be glad you did!"
"I have been using the Bishop Rd. Life Storage facility for a number of years. It is secure and convenient but equally important, the manager, Char, has always been very helpful with my storage needs. I highly recommend this facility.
"While entering Life Storage, I was greeted so nicely by the representative. She was so nice and her customer service was excellent!! She explained everything to me and also showed me how to use the keys to the storage area. She has a awesome disposition about herself and that will take her a long way. Thank you for your help."
"Very nice staff. Registration process was easy and smooth. Facilities are A-1 with carpet flooring and motion lighting. Cameras were on the property with a security gate accessed with code. Very pleasant experience"
"I had a very good experience with my first time renting a storage unit.
Char was helpful on the phone and Amber was great in giving all the details we needed in having everything go smoothly. I would definitely rent a space from Life Storage again."
"Life Storage is very convenient and Amber at the front desk is super friendly and helpful! We got a climate controlled unit at a very reasonable price. It is easily accessible and perfect for storing our boxes."
"Char and Amber were friendly and informative on the phone when I was gathering information about my options, and then Char was thorough and clear when I took possession of the unit. Facility is clean and well-lit. I would use again and recommend to others."
"Had a great experience at this life storage location. I have used life storage previously at a different location. I would definitely choose this location. Thus location was so neat and clean. The staff member Char was very pleasant and friendly. She was patient and had good conversation. I had a reservation mixup that was resolved quickly."
"Char stopped what she was doing today to help me get set up in a new space that serves my changing needs , she is quick and efficient... personal service that you just don't find any more.
"The girls are great. The facility is well maintained. My only complaint is it takes 4-6 weeks to get my deposit. It only took them less than a day to apply the deposit onto my credit card.
Facility & employers are great."
"I rented a small climate controlled unit to store my mother's things while she was in the process of downsizing and moving. I rented the unit for over a year. Char was wonderful in setting me up with the right space for our needs and every time I went to the unit, it was easy and convenient to access. Char was very pleasant to work with and we chatted when I would come and go. I would highly recommend checking out Life Storage for your storage needs!"
"I would recommend life storage to everyone. This location is great very clean and they have some that has carpet. Climate control excellent. Customer service amazing very friendly and welcome. Thank you life storage"
"Very positive experience. Char the manager extremely helpful. Units appear to be new. Clean and well maintained. Seems to be nice secure user friendly system to get in and out. Finally costs reasonable."
"The staff at Bishop Road Life Storage are very pleasant and knowledgeable. They take the time to explain the ins and outs of storage spaces and ensure everyone's experience is positive. The premises are clean and well lit."
"We had a great experience storing items with Life Storage from our home while we bought and sold and moved. We had it for 3 months and it held just what we needed for a perfect amount of time. The employees were always kind and helpful and very thorough. Thank you! We had no issues at all."
"Rented a unit after I sold my house to store my motorcycles for the time being until I found a new place. Kept them in storage for 2-3 months. Super clean. Super easy. Amber and Char made it a very easy process. Always answered my questions with ease. Lot was clean and kept nice. Easy access to my unit. If I ever need any storage needs Ill be sure to come back. I highly recommend."
"I have rented spaces here in Highland Hts several x's. I have a cleaning business and have used several different sizes in storage units. The ladies Char and Andrea also a third but sorry don't remember the name have been very accommodating. Always very clean. Im sure in my business I will need to return. Potty Prince Commercial Cleaning Co/Peddlers Corner."
"When I signed up they never told me that they would go up on the price for the unit now all of a sudden its more I dont like surprises so I moved my unit after 3 years you would think they would be more considerate"
"Char and Amber did a great job taking care of us these last two days. Char thoroughly explained the process and the ends and outs of using Life Storage. She was nice enough to show us the space and the lock procedure and the lighting procedure. We are glad we chose the climate controlled unit. We purchased 60 boxes and four Wardrobe boxes which we would recommend and the Glassguard kit and the Dish Partition kit. We are all set Richard and Patty Welsh Highland Heights Ohio."
"My experience with Life Storage has been nothing but fantastic. It all started with the convenient location. I was able to find the perfect size unit that was immaculate. The courtesy of the staff made you feel welcome and the security, you could not ask for more. Char and other staff could not have been any more accommodating making the process move smoothly. Unfortunately there is only room for 5 stars. More are deserved."
"Char with Life Storage went above and beyond when setting up a 3 pallet pick up from Life Storage... Opened up the unit and wrapped a bunch of pallets before the carrier made the pickup.. Great location and great people at Life Storage ... thanks for a wonderful experience :)"
"Life Storage is definitely the place to go for all your storage needs. The complex is very clean and is a secure place to store your property. When you come in Char will great you with a smile and will take care of all your needs. She is truly a delight to deal with."
"This is not our first experience with storage, however, this has been by far the best. The facility is clean and well-kept. Beyond that, Char and Amber provide incredible, informed, and considerate service. Char secured the exact unit that fit our needs, going above standard effort to do so. Additionally, we always feel welcome when we come or when we have a request or question. I absolutely recommend LifeStorage, especially when operated by Char and Amber!"
"I just wanted to take a minute to acknowledge how great Amber and Char are to work with. Very courteous, helpful, and run an excellent location. Highly recommend them to anyone looking for a storage facility."
"Very courteous and kind staff, very knowledgeable about products. They are also very cheerful and helpful. Best storage facility I have used to date very secure. Will use again and will recommend to my friends and family."
"I went to Life Storage to store some of my things while i was in the process of moving. I have never had to rent a storage unit before and after checking out other storage places in the area I knew that life storage was the way to go. The facility is gorgeous and spotless. Char, the woman working was so helpful. She really took me under her wing and helped me get exactly what I needed. She did a great job at making me feel like a priority when all of the other storage places didnt. She knew that everything I was storing was basically everything I owned and knew that I wanted it in a clean, safe environment. When i went back to rent, Char remembered me and made me feel comfortable about leaving all of my stuff there. Hopefully ill never have to store my stuff ever again but if I do I know that Ill go back to Char and Life Storage"
"I was trying to locate a neighbor at an address nearby, but the numbers on the street were not clear. So I stopped into Life Storage on Bishop Road to see if perhaps the number I was looking for was their's. It wasn't. However, I met the nicest most helpful ladies (Char and Amber) who were very professional, yet very accommodating. They could have simply answered the question and brushed me off because I wasn't applying for a storage bin, however, that's just the opposite of what they did. They took a personal interest in me as a person. They went out of their way to be helpful. (Of course, who knows, I could become a customer in the future.) This type of behaviour would definitely recommend this facility on Bishop Road in Cleveland Ohio on their personable merits alone. I would and I will highly recommend people to this Storage facility. It was very very clean, organized, and the people were super!"
"I've been shopping around for a climate controlled unit and I was incredibly impressed with this facility and the staff! The units are in excellent condition and the staff is very courteous and knowledgeable!"
"The place is like storing your important items with family. The staff is professional and knowledgeable. They take care of your unit. Very very clean and beautiful and the climate control really does work. Char the manager is awesome. Highly recommend this location."
"The team at Life Storage(Char & Amber) were such a pleasure to deal with. Always pleasant, friendly & helpful. The facility is clean, well protected and easy to access 24/7. Glad to see that when this facility changed hands, the good service continued on!! Thanks team Life Storage!"
"I have been a customer of the old ownership for 20 years. I am glad Char is the manager at his location because she made the change seamless. Char is helpful, personable and reliable. I am not a fan of large corporate owned business but Char keeps it having a family, friendly local feel. Amber is working here now alongside Char and is following in her footsteps. Thank you ladies for your hard work and smiles=B"
"Excellent storage location and very friendly staff. Prices were very reasonable and competitive, in comparison to other storage places. They also provide their clients with a secure key, which is different than many other storage places. I highly recommend.
Thank You Life Storage!"
"I was here recently upgrading their entry system and I was greeted with a friendly hello from Char and Amber. They was very patient and understanding as we were working with existing cabling. After everything was done and working they left us with a lasting impression of what professional is."
"Char and Amber on site were very helpful when I came out to service their autogate and access control. Able to point me in the right direction where panels and readers were located to provide the best service I could."
"I'm rating Char only, because Life Storage has only been at this location for a few weeks and they are an out-of a town company.
Char worked for the former owner for some time. The fact that Life Storage hired her on is a good sign. She is very smart, polite, and efficient. It's obvious that she knows the business inside and out.
Every business needs employees like Char and Life Storage should more employees like her."
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #656, we offer great property security systems and clean, affordable storage units to rent for the residents of Highland Heights, Richmond Heights, Cuyahoga County Airport, Mayfield, and other neighborhoods in Cleveland, OH. Call us with questions, reserve online, or click here to compare other storage units in Cleveland.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$36 admin fee
Payments due monthly, with a minimum of one month rental