A 5x5 storage space is the size of a small walk-in closet. It holds one piece of furniture with a narrow footprint, tall narrow items like lamps, and 6-8 boxes.
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
13820 Lorain AveCleveland, OH 4411123.4 Miles Away
Customer Reviews - Life Storage #120, Eastlake
We at Life Storage want to maintain the best storage facilities in Eastlake, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"I realized about a week and a half ago that my unit was full of mouse poop -probably because the bottom of the door does not seal well and there is a gap. I called and reported it, and told them we might move out over this. I was told that they had to talk to the store manager and they'd call me back.
4-5 days go by and I don't hear anything so I call again. I speak with a different individual. I express frustration over the lack of a callback, and that I wasn't even offered a new unit last time I called, or a discount over this, nothing.
She then asks me if I have any food in the storage unit -I tell her I did not that it was full of children's toys and stuffed animals. She goes on to ask me if there are any damages and I said I wasn't sure, that there were stuffed animals in there. I mentioned that I was getting pretty sick, and I knew my unit least renewed in a few days. That I was worried about how we were going to get this taken care of. At that point she tells me she has to contact the store manager and she'll call me back.
I speak with her later on, and she tells me that there's nothing they could they can do. Because I chose my own insurance I'm responsible for damages. But again at no point did I say I wanted them to cover damages. They would do nothing but offer to put me in a new unit. In other words leaving me with all of the work of dealing with that -without even so much as a discount on this unit that I was paying almost $200 month for. This was entirely their fault for not maintaining the property or ensuring all of their doors seal correctly. I told them there was no way I was giving them another dime and that we would be moving out on 3-11.
We remove all of our belongings the day our unit lease was ending, 3/ 11. I was horrifically sick, and had to ask family to help. And it just so happens that I asked one of the family members to text me a photo of the empty unit -just in case they tried to pull something shady.
Well this morning I woke up to an email claiming we did not vacate the units until 3/12 and that I owe them money. Too bad for them that I have a date stamped text message proving that the unit was completely emptied 3/11 12:24pm.
Thankfully we didn't see any evidence of mouse activity in the crates of stuffed animals. It seemed to be all around some hard washable outdoor toys.
I am just blown away that there was no concession made. They manager didn't even bother getting involved after they found out what was going on. I have a feeling that this is something that they deal with on the regular as neither individual I spoke with seemed surprised about the mouse crap."
"Amy was great while working with me on transferring my smaller unit to a larger unit. Her help was greatly appreciated! Smooth transaction, very friendly and welcoming. Highly recommend."
"This was the best and easiest experience I have had in obtaining a rental unit. Amy was super helpful and accommodating- answered all my questions and toured the facility with me. This facility is extremely clean inside and out. I won’t go anywhere else ever!! Thank you Amy."
"Most pleasant experience ever renting a storage unit! I didn't spend an hour at the office filling out paperwork or standing in line, or having to deal with poor customer service like I have experienced in other places. My service rep was awesome! Very professional and courteous."
"Life storage has been great to use to store all my stuff while waiting to buy a house. The price was reasonable, the staff was more than helpful, and very friendly. If your looking for a storage unit I highly recommend coming here!"
"Very nice, very easy and convenient to rent a space, auto pay every month. Unit was clean and well lit, hours are good, location is great, and best of all the price was perfect."
"I would like to Thank AMY and Crystal for their individual patience, understanding, cooperation, very friendly personalities, Helpfulness, follow through with the moving & storage & billing questions I had. Most of all, Great Prices for the two climate control storage units I obtained. Keep Up the Great job !!!"
"Amy from life storage was awesome, she explained everything thoroughly and was eager to help us find the right size unit for our belongings! So happy we found a spot at this place!! Good price too!"
"Amy and Crystal were not only incredibly helpful but they were a joy to work with. Our situation took quite a bit of extra research and paperwork and it was done with ease and laughter to boot. Life Storage is blessed to have two such exceptional employees."
"Life Storage in Eastlake provided awesome assistance from start to finish! Staff really listened to us, answered all of our initial questions, guided us through the process of selecting correct size of storage unit, offered thorough explanation of rental agreement, payment , etc., guided us to unit locations rented. Remarkable Service. Very much enjoyed the friendly, personable associates!
Prices great as well!"
"The Sales Manager Amy was amazing. Was able to explain in detail about the unit, insurance and provide us with all the essential items we needed to move in. Excellent customer service!!"
"I have been renting with Life Storage for a few months. If there was ever an issue, Crystal has always taken care of me and my family. Thank you Crystal and your team"
"My relative was using this and it flooded which damaged the goods inside , had items damaged. The issue is not with the flooding, but the lack of flooding prevention or safety. Just a warning for anyone having it here."
"Very friendly and helpful staff but the units are older with ceilings in need of repair. Make sure that you are aware of all the fees, terms, and conditions before you sign up."
"Amy was GREAT! She called to confirm my reservation, took me to view unit and explained all policies and procedures. Her assistance was greatly appreciated!!"
"Amy and crystal were very helpful in finding me a storage unit. Worked with me on reserving it in a timely order. I highly recommend this facility. Keep up the good work!!!"
"Crystal was extraordinary! The 1-800 service rep reserved 2 units based on my description of amount i had to store. When I spoke to her , she said, they would NEVER meet my needs and she'd' rather lose my sale as the size I needed wasn't available, than have me arrive with a truck load and not have a unit to take it."
"I had a storage unit with Life Storage for two years and my experience with company and Crystal was really great!!! Crystal is so helpful and she is a great asset to the company!!!"
"The climate controlled units we rented were spacious, clean, and secure. They were easy to access, even with a moving truck. Crystal was extremely helpful, professional, and friendly. I highly recommend the Erie Street facility."
"Jasmine was so patient with me and courteous when I didn’t give her all the information and she had to go back in and redo the application she kept her composure she was sweet with her voice and just kind all the way I appreciate people like that when dealing with people like me because being as old as I am I can forget things even the simplest things so thank you Jasmine for being patient with me and kind I needed that to make my day"
"Jazmin was outstanding! Her customer service was stellar from beginning to end. She was courteous and professional. She went the extra mile to ensure we were getting the best deals for our needs. Excellent!"
"The customer service was wonderful! Staff was informative, professional and very welcoming. I would highly recommend to my friends and family based solely based on Crystals professionalism. Great job!
Shane"
"I used their truck while renting a unit at another location. Staff was very friendly and efficient and the truck was great. Made it much smoother than multiple trips with our own cars. Very pleased. And the unit at the other location closer to my house worked out great. The two locations communicated great together. Thank You"
"Ordering a storage space online was a bit taxing at times, and it was difficult to understand how far along in the process I was. Eventually, I was able to get it done. You storage space is reserved with a blue, plastic tie that can be difficult to understand how to remove, but it was easy once I spoke to an associate at the facility. The associate was extremely pleasant. Overall, a good experience."
"I have now used life storage two times, I highly recommend it !!! It’s very clean, I love the 24 hour access with the security gate and the staff is very great! We had the pleasure of working with Crystal, she was so sweet and very helpful! Great customer service! Thank you !!"
"I've been using this storage facility for some time. The cost has risen but so has the cost of a cup of coffee. Navigation to them will be in error due to road work"
"Great facility and friendly people. Crystal and Nancy did everything they could to make sure we new exactly how to proceed with a new storage unit. Highly recommend this location!"
"Awhile ago I made a comment about the temperature in my unit, they have since fixed that and so I must amend my score! Great facility. Ive been using a unit for 3 years and I never felt unsure about my valuables."
"This place is great, I was there for a short time but the customer service was exceptional from the 800 line that granted me access very late at night as I was coming from out of state and got delayed to the ladys in the office. If I could give more than 5 stars I would. Thank you!!!!"
"Nancy was very patient and courteous to us even though we were a few minutes late she was still very cordial and very kind and she helped us tremendously to learn the procedure on how we can make the best use of our storage unit my husband and I were very satisfied with Nancy today."
"These ladies were very nice and super helpful. I made the right choice coming here. I felt very welcomed. Thank you for the amazing customer service!"
"My boyfriend had this storage unit for about a year/year and a half and it was great! The units are accessible and easy to use. The staff are nice, friendly, and helpful and the place is secure! Great storage unit, would recommend!"
"Great storage units!!! I used them for a year and a half. The facility is nice and clean and easily accessible. Crystal was very helpful every time I had questions or concerns. Happy to be out but if I ever need storage again I will return!"
"The staff is amazing and very helpful. The storage prices were great, and having 24 hour access is a huge plus. The upkeep is awesome also. Always clean"
"Great clean place for storage. Price was average. Only issue I had was the price changed more often than I had expected. Overall, customer service was excellent and my items were kept safe from mildew and damage. Would recommend again."
"Seeing as I never had a storage unit before I was apprehensive on what to expect. Everything was handled quickly,and explained......It is close to my condo and I have made a few trips since. I am very pleased I chose LifeStorage. Judith M"
"Rented unit over summer to store stuff for college kid and had an indoor temperature controlled unit. Was great and being temperature controlled everything stored well. Would rent unit from them again if the need arises in the future."
"Think it was a bit expensive but overall I was satisfied. Crystal was warm and personable every time I saw her or spoke to her. She made a simple business transaction feel like business amongst friends or family."
"Crystal was so helpful and very informative and the whole experience exceeded our expectations! Units are clean and temp is comfortable. Great place to store my things without worry."
"Crystal is the associate we dealt with both checking in and checking out. She is terrific--very knowledgeable, very professional, and extremely friendly. We enjoyed getting to know her."
"LifeStorage of East Lake Rocks so much that I would store my belongs here forever if I needed to. The staff is incredible, the facilities are beautifully-kept, and it was a more affordable deal for a space than the others when I initially shopped around. I am very glad I came here for storage."
"I have multiple storage units at this location. The units are clean and I feel comfortable that my items are safe. The staff is extremely friendly and I felt like they care about their customers and aren't just there to do a job. Crystal the manager is amazing and I have enjoyed every interaction with her."
"When I say Crystal the store manager is the best, she definitely is. I havent had this easy or great of a time moving into a storage ever. She is polite, professional, knowledgeable and goes the extra mile to accommodate your request. From doing my research Life Storage itself has amazing deals and prices for units in every size. We also took advantage of the rental truck. Thanks again for everything. I would recommend this location to anyone."
"Life Storage is really awesome. I'm so glad my daughter recommended it. Krystal is really a great manager, very personable. The unit came with a gift plus the discounts. I would gladly recommend the Eastlake Life Storage."
"Amber,
Thank you so...much for your Excellent Customer Service. This is my 1st time having to use any storage company. You made this experience quick and easy! Thank you for going the extra mile and answering all my questions. Keep up the Good work.
Sankey"
"Always a great experience when I come here. The manager crystal was super nice when I first came in and got my unit! two months later I lost my key and amber cut my lock off, it was on backwards and was a pain to get off but she did it and was super nice and friendly to me and my family!"
"A nice and affordable place to store your extra stuff. The issue that stops this business from being a 5 star establishment is the temperature. I rent one of the "temperature controlled" units and it's cold. I'm a little worried about the condition of the electronics in the unit."
"Life storage in Eastlake is awesome and very accommodating! Any time Ive had an issue, theyre team has always been patiebt and helped. Crystal the store manager rocks. Highly recommend."
"The facility is very clean, the staff are Courteous; Crystal & Amber are very professional, knowledgeable and recommenrded a storage to accommodate my needs and fit my biudet and it was perfect, its easy to move into, carts are right near the doors for added suppor.
I would recommend this Lifestorage to anyone in need of a clean, quiet professional environment!"
"I have rented space at Uncle Bob's on several occasions over the years. Whenever I do, the experience is always great. I appreciate the service and it is why I am a repeat/return customer. "
"The agent made what seemed like a daunting task an enjoyable experience. He never made me feel as if my questions were stupid and explained everything clearly. I will recommend this facility to anyone that i come across that may have any storage needs.Thank You"
"I have used Uncle Bob's storage in the past. This facility now twice and Mentor location at least twice.
It's a no-brainer for me to call Uncle Bob's first and recommend them highly! "
"The staff at my Uncle Bobs location is what makes my experience so nice. They always greet you on your way in and make you feel more like a friend than a customer."
"I paid my next month's rental a few days early. Turned out that due to unforeseen circumstances I no longer need the space. Cleaned out the locker and signed the vacate form on March 29 prior to the first and the associate is telling me I can't get a refund. Nowhere was that ever explained or certainly I would not have paid early."
"I really enjoyed the communication with barb at the eastlake location she is very friendly, knowledgeable and fun spirited each time i visit the office."
"It would be helpful to have access to garbage disposal on-site. I like to keep my unit clean, but don't see a spot to throw away small and larger items."
"This was my first experience with a storage unit and it exceeded any expectations that I had! The facility was clean, neat and safe! The staff was very helpful and courteous! Thanks!"
"Both of the associates I spoke with were VERY helpful and genuinely interested in my needs. They were friendly, funny, and even did research to answer one of my questions. It was a very easy, pleasurable experience."
"Prompt, courteous, helpful, friendly, worked with our needs to move in. We brought a semi in and associate offered us a choice of two units that would work best for unloading semi."
"I'm amazed at how well you handled the snow this winter. I've lived in apartments and condos and never had the type of service and bad weather access you provide. The whole compound is well maintained, clean, and regularly inspected. Oh yes, thanks so much for the on site rest room, which also is very clean. "
"Never used a storage unit before so I did not know what to expect. I was very pleased with the people at this Uncle Bob's store. They were there to help whenever I needed it. They explained everything up front and answered all my questions.
I will definitely recommend this Uncle Bob's to any of my friends who are in need of some form of storage.
Thank You for making my move easier."
"Your manager was extremely customer friendly and professional. He was exceedingly impressive and I highly recommend your facility to my friends, family, and clients."
"FANTASTIC CUSTOMER SERVICE!! CLEAN FACILITY WITH RESOURCEFUL EMPLOYEES. PROUD OF THE PHENOMENAL CUSTOMER SERVICE I RECEIVED AND I WILL ONLY USE AND REFER PEOPLE TO BOB'S STORAGE."
"The only thing I was slightly disappointed with was the size of the small storage room door - I didn't have enough for a larger room that had the bigger doors but the door on the small room was extremely difficult to work with because it was so Narrow. "
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
Serving Cleveland, Eastlake and Waite Hill
Our self storage facility on Erie Road is located southwest of the Lakeland Fwy, between Research Dr and Garretts Cove Dr, near Chagrin River Park. Click here for directions to this Life Storage.
At Life Storage Facility #120, we offer great property security systems and clean, affordable storage units to rent for the residents of Waite Hill, Timberlake, Fairport Harbor, and other neighborhoods in Eastlake, OH. Call us with questions, reserve online, or click here to compare other storage units in Cleveland.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: 12:00 pm - 4:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Rental Requirements:
Insurance required
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental
