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Life Storage in Mint Hill, NC is a convenient storage facility located just outside of Charlotte. Our facility is easily accessible from I-485, and we offer a wide range of storage solutions to meet all of your needs. Whether you’re looking for a short-term solution or a long-term solution, we have the perfect unit for you. We offer climate-controlled storage units, drive-up access units, and outdoor parking spaces. We also provide 24-hour access, so you can access your belongings whenever you need them. Our facility is also monitored by 24-hour video surveillance and has electronic gate access, so you can rest assured that your belongings are safe and secure. We also offer a variety of amenities to make your storage experience as convenient and hassle-free as possible, including moving and packing supplies, on-site management, and more. Stop by today to tour our facility and find the perfect storage solution for you.
11838 University City BlvdCharlotte, NC 2821311.3 Miles Away
Customer Reviews - Life Storage #374, Mint Hill
We at Life Storage want to maintain the best storage facilities in Mint Hill, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"GO ANYWHERE ELSE BUT HERE! I have been storing my things there for a very long time, so you would think they would have more courtesy/appreciation for all the money I've made them. But when I am late even one payment due to health, covid, or whatever, they send a pre-lien notice out (which affects my credit) - BUT- here's the kicker - then when you try to pay, they will 1) Not answer the corporate phone no., 2) not answer the local no., 3) not answer their emails, and 4) not allow you to pay online.
It's as if they really WANT to sell your things. This has been going on for at least a week (as it had several other times), during which I receive threatening texts and mail but am unable to speak to anyone or pay. I am nowhere close to the storage location that I can go in and pay in person. TERRIBLE TERRIBLE CUSTOMER SERVICE and BUSINESS PRACTICES."
"Tashonda took such great care of me when my debit card was compromised and I had to wait for my new one to come. She was very kind, helpful, and worked with me to make sure I didn’t incur a late fee."
"Ms. Hooper was extremely helpful and knowledgeable about her store and units available that would meet our needs. She went above and beyond to ensure we were satisfied with the unit. I would highly recommend Life Storage in Mint Hill to all my friends and family."
"It was great working with Takeaya Hooper to secure the additional storage space I needed. She reached out to me on the day I was scheduled to complete the rental process. She was very professional and friendly. I will highly recommend Life Storage to all my family, friends and coworkers."
"This was my first time choosing to rent a storage unit. I spoke to a Takeaya who was very informative and answered all of my questions. She was very friendly and knowledgeable. I appreciate her willingness to spend the time will me to ensure I understood everything I would recommend Lifestorage to everyone...."
"Taekeya was very help with our decision in getting a storage space, Great customer service she answered all my crazy questions and was very patient with me as I scrambled my thoughts into getting a storage space."
"I want to give a five-star shoutout to Takeaya (Mint Hill facility). Takeaya was friendly, extremely patient & gave excellent customer service recently (April 2022). I was extremely pleased with her excellent customer service skills."
"Lashana made my experience an awesome one! She is very professional, takes the time out to help you and is very patient! Thank you for your services, I will be a returning customer because of you! Keep up the good work!!!"
"I called these people BEFORE I went to their Mint Hill facility. They insisted on giving me the address etc that I already knew. What a pity that, despite it being around 12 noon on a Wednesday, they DID NOT TELL ME THAT THE OFFICE WAS CLOSED! Even though the "office hours" on the office door say it is open from 9am to 6pm. So, I'm not going to trust them with my possessions. Looks like they just take your money and then give you no service or security. Go somewhere else!"
"This was a good experience for me! The staff there was funny kind sweet and super helpful and it smelled nice& clean thank you Ms.Lexus I hope you continue to help the community one storage unit at a time! Thanks again 😊"
"Ms. Lexus was very professional and helpful. I had plenty of questions. She took the time to answer all of them. She made the experience pleasant and helped me. With what I needed. I highly recommend Life Storage with Ms. Lexus it was her smile and patience with me."
"I had a great experience customer service was A1 was so amazing Lexi was so professional the place was very clean and worth the drive i will drive the extra mile just to go back there again thanks Lexi ! I highly recommend LIFE STORAGE !"
"I reccomend this storage facility to anyone. I was blown away with the cleanliness as well as the nice young lady at the front desk. Lexus has a warming personality and brightened my day. Coming out of a divorce, I was able to move all of my belongings with ease. Thank you Lexus for your kind and encouraging words."
"Life Storage in Mint Hill, #374, is fortunate to have Jameia McCurry as their employee. She was friendly and professional on the phone, and especially in person. Jameia assisted me with the application, took me to my unit, and ensured that I received the correct promotions. I am so glad that I chose life storage for my personal items; the facility is spotless, and I have more confidence in the company because of their choice in hiring Jameia McCurry."
"Note facility is clean and the staff is helpful. However the logistics of this building is not conducive to support a house move of furniture. My move ended of costing me significantly a lot more because the elevator seems to be just a passenger elevator. It took my movers several hours to move all my items to the second level because the elevator is too small. Expensive lesson learned."
"As Clean Safe and convenient as the business is, the real selling point is the AMAZING customer service we received from Jamia! She is upbeat, super knowledgeable, happy to assist in any way and we just love working with her. It's a really excellent experience keeping our belongings at Lifestorage. The online rental process was extremely simple and intuitive."
"Property was very clean and welcoming .With everything going on with COVID-19 the company is doing really well with social distancing Miss Reneisha was still able to help with all my questions and concerns."
"We can never reach the office, we have an online reservation but with all the rain we have not been able to move. We have drove up to the office, and no one to be found multiple times, no one answers the phone. We have left voicemails and no call back. I did reach someone about a week ago and they were less than helpful. They never explained their process or policies. Finally, we have given up and moving elsewhere with a better deal and better CUSTOMER SERVICE. I will not be recommending this storage unit to anyone."
"In the service industry, effective service recovery is an essential element to maintaining customer satisfaction.
On Tuesday February 11th, I experienced effective customer recovery from Kenya Bellamy at Life Storage Store #374 13125 Zeb Morris Way.
As I was preparing to move my articles into a storage unit, it became obvious that I had received mis information. This mis information was a financial impact to me, and I was immediately ready to cancel the agreement.
This is when Ms Kenya took responsibility of the situation; even without authority she assured me that she would rectify the situation for that night, get me move in and she was going to better my experience that evening.
She did just that; she apologized for the mix up never once assigning blame one way or the other. She was empathetic and extremely helpful as she assured me that even though she could not guarantee a particular outcome the next day, she would take ownership and escalate the issue to upper management.
I was astounded, at the professionalism of this young lady and how quickly she put me at ease. She restored my confidence in doing business with Life Storage.
The next day I received a call from Susan Strange, the Area Manager, who further apologized for the mix up, honored my original agreement, and extended my payment an additional month.
I am a satisfied customer.
Thanks Kenya and Susan."
"I recently moved to the NC area and the manager there was so helpful and pleasant. I believe her name was Tanea Ferrell. I highly recommend using their units for storage. They have different sizes to fit your needs as well as reasonable prices. Thanks so much you guys!"
"What a GREAT experience meeting Mr. & Mrs. Strange who operates the Mint Hill location. Such an awesome couple that helped us by giving so much help. Truly a great couple. You should get a storage room here."
"We used life storage and liked that it was pest and climate control. However, when we got in our unit there was mouse poop on and inside of our belongings. I contacted the front desk when we were moving out and showed her pictures, she suggested I call and make an insurance claim. I also called Life Storage 3 days ago and left a message- I haven't heard back. I wouldn't recommend them if you truly want pest control."
"The onsite associate are very professional.
When paying my monthly bill for March at the location I entered the office one minute after the office closing time. The associate could have told me the office was closed and ask me come back tomorrow. Instead the associate process my bill so not to be late with my payment.
"Live these guys. They have taken great care of me over the last two years. I have 8 units and run a business locally. They take the time to handle my shipments and secure my spaces.
Units are clean, and well kept.
Customer care is the best. Highly recommend"
"I would like to express my sincere appreciation to management for their care and kindness when I recently locked myself out. They went above and beyond and treated me like a friend. I will always be grateful. Thank You!!!!
"Under the circumstances I felt relieved to know Bob Storage was there in my time of need.
The representative was genuinely concerned about my immediate need. Which again gave me reassure all was well.
Thank you for a pleasant experience."
"I liked the location of Uncle Bob's in Mint Hill...it was kind of off to itself which is what I liked and not crammed with other buildings in the area. It was in a nice location and everything was always well maintained. If I should happen to need storage space I would definitely come back to Uncle Bob's."
"I've had that locker since 2009 and the staff was always very pleasant and professional. I lived in Miami until recently and when I went to my locker, it was still in tack...no damage, no mildew or anything. I am very pleased with Uncle Bob's [Life Storage]. I got another Uncle Bob's [Life Storage] unit in Charlotte and Public Storage took over and it is NOT the same atmosphere as Uncle Bob's [Life Storage]. I am very disappointed with Public. I have too much stuff to move out."
"My move out day was very stressful. I lost my keys and movers didn't show up. Mary, a floater, was extremely helpful. She was such a joy to talk to. She went above and beyond to provide excellence customer service. She is definitely an asset to your company. Value her as an awesome employee because I think she is quite AWESOME!"
"As you can see, I am extremely happy with my storage experience with Uncle Bob. I've stored items in other facilities that have not been as well maintained; it is a pleasure visiting my storage space!"
"Attention was paid to our needs when we moved into a smaller storage locker. And, the system charged us a fee that we had already paid and the manager promptly corrected the error. Very friendly and courteous."
"The associate took the time to stay after hours to speak with us, show us around, and answer our questions. This was our first time renting a storage unit. He made it very easy and made us feel secure and confident in our decision."
"The staff at Bob's in Minthill NC were excellent. They were always there to help and always willing to go the extra mile for their customers. Bryan is doing a GREAT job over there with his staff and business. "
"This is my first time ever using a storage facility. Uncle Bob's [Life Storage] came highly recommended by a close friend. I have shared my experience with others in need of self-storage.
The location is great and I always feel safe."
"The manager at the location we utilize in Mint Hill North Carolina is very personable and professional. We feel very safe going to our unit with grounds always well lit and clean.
Thank you for providing such wonderful service!"
"Bryan and Bill were very helpful. The staff was very friendly, we even received a hand written 'thank you' note when we moved out! We will definitely use Uncle Bob's in Mint Hill for all of our storage needs!"
"The buildings were very nicely kept up. The hallways, office, units were all very clean. Helpful to have carts available and an elevator. Very nice to have a bathroom available and it was also clean! We feel very happy to leave our things at Uncle Bob's in Mint Hill!"
The entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 54' tractor trailers.
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #374, we offer great property security systems and clean, affordable storage units to rent for the residents of Hemby Bridge, Wildwoods, Matthews, and other neighborhoods in Mint Hill, NC. Call us with questions, reserve online, or click here to compare other storage units in Charlotte.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$30 admin fee
Payments due monthly, with a minimum of one month rental