Customer Reviews - Life Storage #369, Charlotte
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We at Life Storage want to maintain the best storage facilities in Charlotte, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Charlotte (#369)
4.76 out of 5
based on 62 of our most recent Reviews
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5.0 out of 5
"Jeffrey, associate manager of LS #369, was consistently professional, exceptionally helpful and exceeded my expectations at every turn."
March 25, 2019
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- Deborah from DOWLING PARK, FL
5.0 out of 5
"Mary is an excellent Manager, and Jeff also. I stopped in another Life Storage to fax some necessary paperwork (in Raleigh), and the employee/manager there was super accommodating also...even holding her lunch break until the necessary work was completed. She was also gracious. My storage facility worked with me and was helpful to make sure all my needs were met. I will miss this management team, even the maintenance personnel, for each have treated me with respect and professionalism during my move-in and vacate. I will happily recommend LifeStorage to any and all if they perform as I have experienced. Exceptional and personable, and stress-relieving team. Thank you. I came from a storage facility where rain had leaked on my things, and I felt safe enough to put more valuable things in your fine care. Much appreciation to you. This team deserves a perk or two! Valuable to you!"
June 09, 2018
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- Emilie from Charlotte, NC
5.0 out of 5
"I had a great experience at the location on independence. The staff was welcoming and helpful. The man, who was probably the manager (or should be) and was always there when I stopped by the office with a question or concern, was the best!"
May 23, 2018
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4.8 out of 5
"Could use a place to discard garbage. Not furniture or large items, but incidentals while visiting."
April 23, 2018
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- Catherine from Charlotte, NC
4.8 out of 5
"Was there for me when me and my family needed you. ."
March 26, 2018
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- Jeffrey from Charlotte, NC
5.0 out of 5
"Extremely happy with with this facility and employees will always choose lifestorage!!! "
March 23, 2018
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4.8 out of 5
"We moved over from public Storage and have had a 100% more positive and professional experience. "
January 26, 2018
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- Jonita from Harrisburg, NC
5.0 out of 5
"My expectations was meet highly. I’m very pleased with lifestorage."
December 31, 2017
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4.3 out of 5
"I have enjoyed being a customer for the last over 15 years. It's been a good journey."
December 27, 2017
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- Heather from Charlotte, NC
5.0 out of 5
"Mandy was especially helpful and super nice! All of the staff was great! "
November 23, 2017
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- Mike from Huntersville, NC
5.0 out of 5
"When I pass by the office to go to my storage unit, I always check to see who is at the front desk because it is always a pleasant pleasure speaking with the staff there. Everyone is so cheerful, professional and always willing to go out of their way to help me. Even minor things, such as locating an available cart. :)"
November 02, 2017
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4.6 out of 5
"Everything was fine. They were helpful when I needed to change my move in date. The only hitch we had was the lock went on the wrong door the first time but it got resolved quickly. Very pleased so far."
August 28, 2017
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- Stephen from Macedonia, OH
4.6 out of 5
"Overall everything went ok. Slight mixup with the keys to the unit."
June 27, 2017
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- Kimberly from Charlotte, NC
4.8 out of 5
"Great customer service. I know a few companies that can learn a thing or two from your company."
June 23, 2017
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- Sherry from Charlotte, NC
4.9 out of 5
"Mandy, one of the managers at the Independence location was very helpful. She went out of her way to make sure everything was right. Each time I showed up she was cheerful, always with a smile and a wave. She tried to help in any way she could. I have stored with Uncle Bobs before and have always been pleased with my stay."
April 03, 2017
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- Christine from Charlotte, NC
5.0 out of 5
"The space was way more then I expected....I got more space for my money with your storage .... compared to the other storages that I have used...Your prices was so great that I moved out of another storage facility to come here.... I will Always tell others where they can get a great deal on storing there items and keeping there items safe. Love the experience...On a scale of 1 to 10 I give you guys a 20 ..... Thanks "
March 28, 2017
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- Johnny from Charlotte, NC
4.9 out of 5
"Wonderful prices on interior, climate-controlled storage! i came from Public Storage that was charging me twice what Life Storage does for an outside unit. "
March 28, 2017
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- Chiquita from Charlotte, NC
4.4 out of 5
"I have been pleased so far just wish I didn't have to come all the way into Charlotte from Huntersville and the truck was bigger with eco gas saver. The cost closer to Huntersville was extremely ridiculous!!"
March 27, 2017
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4.7 out of 5
"I will always use Life Storage again... thanks ??????"
March 23, 2017
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- LaTonia from Charlotte, NC
5.0 out of 5
"you meet all of my expectations and even walked me throught the process of moving to a bigger unit with ease"
July 28, 2016
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5.0 out of 5
"I am moving from 2 Public Storage units to
the Wallace Lane facility because it is much nicer, cleaner, safer. I hate having
to drive on Independence Blvd, but this
facility is far and above the other 2 places I've been storing my things.
Thank you for such a nice place."
June 28, 2016
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- Melissa from Mint Hill, NC
5.0 out of 5
"Answered all questions and also told me things I would not have thought of to ask."
June 28, 2016
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- Anthony from Mooresville, N.C.
5.0 out of 5
"I have had some horrific experiences with self storage companies. At Best I expected my experience with your company to be fair; but it was excellent."
June 01, 2016
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- Carmela from Charlotte, NC
4.9 out of 5
"This will be my second time storing at this location. I was impressed then and I am certainly impressed now. Thank you!"
April 25, 2016
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- Richard from Charlotte, NC
5.0 out of 5
"I have been you this facility before with a friend and was impressed, so when I needed storage space, this location was the first and only place I went. It appears clean, modern, and safe."
April 20, 2016
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- Elissa from Charlotte, NC
5.0 out of 5
"I soooooooooo so so so Love Ms Susan at store number #369. I was almost in tears when I left the store on today because of her empathy, her caring, and being so understanding. She is a sweet lady that deserves every good thing that comes her way. She is the reason why I continue to do business with Uncle Bob's Storage and would recommend people to come there as well. People like is truly an angel and life so much sweeter."
April 11, 2016
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- Kenneth from Charlotte, NC
5.0 out of 5
"With the exception that on one visit to the Gatewood Drive storage unit , at the beginning of March 2016, the gate was out of order, but once I walked over to the office the associate manually lifted the security gate. Overall service at both Uncle Bob's self storage has been "great'>"
March 25, 2016
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3.7 out of 5
"I really like your services, but I have to admit that you are too expensive. Two years in a row, you have raised the cost by a total of almost 25%.
That is too much and I am planning on canceling my storage soon because of this.
Again, your service is great, but you have raised the prices too much. "
January 06, 2016
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- Jalisia from Charlotte, NC
4.7 out of 5
"I am always impressed with the cleanliness of the facility I use on Wallace Lane in Charlotte. I've always been treated very nicely and attentively by any of the associates I have interacted with. They are all very helpful."
December 02, 2015
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- Victoria from Charlotte, NC
5.0 out of 5
"Everyone was very nice and helpful with my storage process."
July 03, 2015
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- Gwendolyn from Matthews, NC
4.1 out of 5
"Could probably do with more dollies for those busy weekends, but otherwise all is well."
July 02, 2015
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- Mary Ann from Charlotte, NC
4.1 out of 5
"I am still confused as to whybI have to pay $10.00 per month insurance when I have and showed proof of ample renters insurance."
June 26, 2015
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- Twanna from Charlotte, NC
4.6 out of 5
"This was my first experience with storing items at a storage facility and the team at Uncle Bob's [Life Storage] made my experience very pleasant."
April 26, 2015
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- Sharon from Charlotte, NC
4.2 out of 5
"Everything was very well handled and we were pleased with everything. "
April 14, 2015
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- Latonya from Charlotte, NC
5.0 out of 5
"I will recommend this storage company to my other friends who will be moving soon."
March 31, 2015
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- Anthony from Charlotte, NC
5.0 out of 5
"The office personal were always nice and even called when close to payment date. I just wish there was an Uncle Bob's [Life Storage] closer to my present home. "
March 23, 2015
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5.0 out of 5
"I always feel very comfortable when coming to pick up a few things from my storage, even when I'm by myself, that's a big plus for me. The prices for the storage is very reasonable. Everyone has been nothing but nice to me."
February 26, 2015
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- Jean from Huntersville, NC
5.0 out of 5
"the associate was professional/knowledgeable and friendly-
she knew her stuff and explained it clearly. It was a better than couldbe expected customer service experience
I will recommend Uncle Bobs [Life Storage]"
February 25, 2015
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4.1 out of 5
"The staff was wonderful and always helped me with any issue, which I really appreciate. However, the facility could have used more routine maintenance and cleaning. Just vacuuming the halls would have been a nice improvement."
October 28, 2014
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3.8 out of 5
"The only problem for us is that when we park in the back ready to unload we have to figure out where the carts are in the building because there aren't any at the back door. I understand someone may be using them but its only 2 and it's kind of an inconvenience."
October 28, 2014
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5.0 out of 5
"Moving is very stressful and we appreciated Mary's Happy Helpful personality "
August 26, 2014
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- Johannah from Charlotte, NC
5.0 out of 5
"No nothing you've covered everything perfectly and I'm satisfied."
August 19, 2014
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- Theodore from Charlotte, NC
5.0 out of 5
"This property always looks nice and the ladies in the office always have a smile for you. I've had storage before but it didn't compare to the experience I've had with Uncle Bob's [Life Storage]."
August 17, 2014
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- Catrina from Charlotte, NC
5.0 out of 5
"I don't visit my space often but each time I've spoken to the ladies over the phone or in person they are extremely nice. They're always willing to help with any situation. I will definitely recommend Uncle Bob's to my friends and family."
August 11, 2014
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- Pamela from Charlotte, NC
5.0 out of 5
"I found caring, helpful, professional and extremely welcoming people at Uncle Bob's [Life Storage]. I could not have asked for better. I found moving to be extremely stressful, but it was a relieving pleasure walking into Uncle Bob's [Life Storage]."
July 01, 2014
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- August from Charlotte, NC
4.4 out of 5
"They need to work on the elevator lift. It was the only that bothered me because it didn't work sometimes. But other than that, it's the best storage I have used because the price is great for what you get. I would come back."
May 24, 2014
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3.7 out of 5
"My only issue was I saw large waterbugs on the property, when checking out. Other than that, I was satisfied with my stay."
May 23, 2014
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- Taylor from Charlotte, NC
4.9 out of 5
"Great customer service, very welcoming and one of the best rates I've seen to date from a storage company. I had been looking for over a year for a fairly priced storage unit, finally found it at Uncle Bob's [Life Storage]!"
April 03, 2014
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- Andrea from Charlotte, NC
4.5 out of 5
"I feel horrible that I can't remember how to spell her name, but I think it is Lakeshia? Anyway, she is wonderful. She was just professional enough, but also treated me like a friend. I am very happy with her."
March 29, 2014
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- Stephen from Indian Trail, NC
5.0 out of 5
"Price was amazing. Ease of conversation was great. Willingness to show options was great. Just an overall great experience for something I was nervous about. "
March 25, 2014
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- Camille from Charlotte, NC
5.0 out of 5
"nice facility.. hard to get to with the 74 revisions."
March 12, 2014
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- Connie from Charlotte, NC
4.7 out of 5
"I'm very happy! I know my personal belongings are in good hands."
March 04, 2014
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- Jeffrey from Matthews, NC
5.0 out of 5
"The ladies at this location almost treat you like family. They should be commended for their wonderful customer service.
I WILL recommend them to anyone who needs a bit of space
Jeff"
February 28, 2014
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- Andrew from Charlotte, NC
4.7 out of 5
"They were very helpful and the process was easy and fast. "
February 28, 2014
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- Christine from Asheville, NC
3.7 out of 5
"Longer hours would be helpful for people that get off late in the evening on the weekends. Or if people are giving things away in there storage unit because they are closing there unit to have like a unit for that would be different and helpful"
February 07, 2014
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4.8 out of 5
"No, I'm very satisfied & the employees are always friendly and courteous. "
January 27, 2014
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- Kenneth from Charlotte, NC
5.0 out of 5
"i was presented with several options to provide me with the perfect space for what I needed to put in storage. Everything was explained to my satisfaction. It was an overall great experience."
January 22, 2014
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- Melinda from Charlotte, NC
5.0 out of 5
"I have had a unit with you for several years. Last month and this month when I went online to pay my bill it tells me my user name and password are invalid. Whatever is going on with your system you need to fix it. Very Annoying,"
December 05, 2013
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5.0 out of 5
"I HAVE BEEN LATE WITH PAYMENTS A FEW TIMES AND STAFF AT #369 STORE LOCATION HAS WORKED WITH ME TREMENDOUSLY, I REALLY APPRECIATE IT"
November 29, 2013
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5.0 out of 5
"Ya'll have clean consistent facilities and fair prices. This is the 2nd time I've used your service. My stuff has been locked up there for 6 months and I haven't seen it but I trust it's in good condition. Keep up the good work "
October 28, 2013
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5.0 out of 5
"The employees are always nice and friendly I never feel rushed when I come in to pay by cash or debit card. Thanks!"
September 07, 2013
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5.0 out of 5
"I am always treated nicely with a smile,even over the phone you can tell they are smiling...I am really pleased with Uncle Bob's Storage....Also LaKeshia also greets me by my name and ask me how I am doing...That makes me feel real special....Thank You"
September 07, 2013
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