A 5x5 storage space is the size of a small walk-in closet. It holds one piece of furniture with a narrow footprint, tall narrow items like lamps, and 6-8 boxes.
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
*Storage unit size is approximate.Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
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11838 University City BlvdCharlotte, NC 2821310.1 Miles Away
Customer Reviews - Life Storage #369, Charlotte
We at Life Storage want to maintain the best storage facilities in Charlotte, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"The staff here are super friendly and helpful! The storage halls are clean and the interior is very nicely climate controlled to keep anything you store safe!"
"I've come here several days. And no one is ever here! Last 2 times the sign said be back a 4pm, it 430 or 5. This times it says 145pm, guess what time it's??!"
"Started storing with this location 2 months ago and TASHONDA has been so incredibly wonderful each and every time I've visited my unit. She's polite and goes out her way to make each visit enjoyable. So grateful!"
"Takeaya’s customer service was beyond 5 star. It was more like 10 star, she made this process so comfortable and trustworthy, I would highly recommend any and everyone toy Life Storage!"
"Wouldn’t recommend. Don’t reserve these units if you actually need somewhere to move your things. They claim to be self service but I haven’t been able to actually access my unit since I booked it a week ago."
"Please believe the 1 star ratings. I reserved and PAID for this unit on 8/3 and haven’t been able to access it once since. The only self-service days are Sunday & Monday but there’s no one there ever to help and the 1-800 is useless as well. Per another locations manager this location “isn’t fully staffed so they don’t have normal operating hours” . The problem is that’s not made known before renting there so I’ve had the pleasure of wasting hundreds of dollars the last few days on movers, trucks and every one else who’s paid by the hour because twice now I haven’t been able to get into this location while trying to move. I reserved a new unit today with Cube Smart and will just be moving there. At this point I just want to speak to corporate and be refunded the 150 I paid them last week to do absolutely nothing."
"Life Storage acquired this location from Public Storage and proceeded to raise my rent by over 33%. They cannot even find it in them to return my phone voicemails or emails to discuss the matter. What an disreputable way to conduct business - basically the opposite of being customer friendly.
While I suppose it's within their legal right and not worth the financial cost to move my belongings at this point, I'd suggest finding an alternative storage facility if you don't want surprise, usurious rent increases."
"TaShonda was the best associate and she was able to assist and answer all of my questions. I felt comfortable around her as if I had known her for years when I literally just met her today. GREAT PERSONALITY AND SHE MADE THE EXPERIENCE QUCKIE AND FUN. GIVE HER A RAISE"
"I purchased an auction unit from this location and ended up renting the unit for a month to sort through the unit. The staff Tashonda & Jason are very friendly and helpful. Even with staff shortages I was always assisted as needed. I just called ahead if I knew I needed office assistance to make sure someone would be on site at that time."
"The manager is very sweet, cool, and will help you with whatever you need. I only give this place 5 stars bc it closes at 10 and I didn't get my access code in the portal and bc it's not that clean inside."
"I now love this location, due to it's new management. It is clean, safe and I am no longer worried about going to my storage unit by myself. I have been a renter for several year and never liked going there alone. The only problem that still exists is the left gate in the front of rhe store is out of order a lot. Please work on fixing it and keeping it working. My unit is in the front on the second floor and I hate having to go to the back of the building to get my things in and out of my unit"
"There is a new associate who has done a commendable job making operational improvements to the property. I am grateful for her professionalism and pleasant individualized customer attention."
"Reasonably cheap rental units but could use a good clean up. Dirty hallways and a lot of trash around the back of building. I understand staff is sparse right now but a clean inviting spot is a must to keep business."
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"TAshonda was very pleasant and she did amazing. She was very knowledgeable about the spaces. Was able to help me when I had questions and was able to suggest a great space."
"I just love your assistant manager Tashonda..her customer service skills are A-1..always pleasant with a lovely smile and great attitude..please keep her around"
"Good morning, Everytime I call for a Van Mary always have an excuse! And never return calls on time! I left a message a month ago about what day I needed the Van. Finally, get a call back now I calls back no VANS!!!! Now there's none available, let my space don't be paid on time! I get an email about that!!!! Storage place is dirty, and also people sleeping in their Units! And you don't have VANS available when messages been left a month ago!!! For the date & time!!!!! Trash, furniture be all over the halls & outside in the parking lots!!! The young Lady should be Manager, she helps you out & she's very courteous, respectful & appreative!"
"Helped my niece move out of her unit. The location had no available trolleys because previous customers had either broke them or stole them. The young woman working was very transparent and took the time to explain the situation. She was very apologetic and offered options that ended up helping us in the end."
"Horrible customer service from the supposed elite manager. The 1 cart supposed to be used for the entire facility was no where to be found all weekend. As well as no one in the office to answer the phone from 12:30 Friday - Sunday. When I call customer service to complain. All, I get is call back to tell me where the carts usually are and one has been on order for 14 days now, I guess. And .... yeah that's it. Next time I'll just make a video of all the inconveniences and post it to all social media platforms instead. Not worth the hassel."
"This location NEVER has staff in office!!
I’ve been trying to reserve a storage space for over a week now. I’ve even called there customer service line and she assured me there was a manager on site I get here and Nothing. And had no idea why the office was closed. Very unprofessional. This photo was taken at 3pm."
"Samantha was awesome she went above and beyond to help with all of my issues. Good customer service is so hard to come by but she displays exceptional customer service. Thanks Samantha you rock."
"Great customer service, very knowledgeable and friendly! If you ever are in need of a storage unit go see Jimmira at Life Storage on Wallace Ln off of Independence."
"Such an easy process and clean space! They give you a welcome packet including a lock if needed. Young lady that helped me was sweet and funny for an early morning. Convenient to where i live. Overall very pleasant experience!"
"Just wanted to get some extra storage space to clear out some clutter. Christie went over everything and helped me set up my unit. Funny and helpful. Made the entire process a breeze. Happy I chose this location!"
"We've worked with Mary for years and she has always been so helpful and professional. We recently had to rent another unit due to a move and Christie helped us. She was just as fantastic. The facility is nice, clean and always assessable with many safety features. I highly recommend Life Storage to anyone with storage needs!"
"I had a situation where I needed help with a past customer who was going to throw away over half her items cause she was moving into a woman shelter and she didn't have anywhere to put it. Not only did Mary vouch for me that I was a good person,almost a year later the young lady stated she found a place and she wanted to know if I still have her items. I did but the time frame she needed to get her items I wouldn't be able to me her cause I do in-living hospice care and my client is dying. Because I was able to leave the resident,Mary said she would hold the items for the young lady who is was picking it up the next day. Now this is above and beyond the call of duty. I'm so GRATEFUL that she is the kind of person that cares about her customers. Thanks Mary at Wallace Lane storage
YOU ROCK🤗🤗🤗🤗🤗🤗🤗"
"I wanted to point out that Mary the manager was extremely nice and helpful to work with she helped my husband with the reservations of our current storage space and with another space we will be using later on. She also helped us with the van rental and made everything breezy. She is short staff, but that didn't cause any problem as she provided phenomenal customer service."
"Wonderful experience!!!!! Manager Mary is the epitome of unparalleled costumer service ! She took care of everything I needed even with the unfortunate staff shortage. I appreciate her assisting me with two reservations while managing to juggle the phone calls, and locating equipment to help move my furniture. If you ever need a place to hold your things in the Charlotte area i would recommend Life Storage and ask for Mary!!!!"
"My experience was Awesome with Mary she took care of both of my spaces and helped me with an amazing checkin. The units are spacious and full of ventilation."
"Clean, safe with two security entrance doors. Not so good about keeping carts at the front, but that's the nature of the beast. This location has lower prices/better deals than some others. Helpful staff"
"Mary is incredible - she walked me through the process of rental from step one and got my van rental set up without any problem. She's excellent to work with and keeps the facility in top shape. I'm only using my current unit temporarily, but wouldn't hesitate to book again in the future if need be."
"Great pricing, clean, easy access. Staff is exceptional! Kudos to Cynthia for being so kind and helpful, being that I am new to the area. Would definately recommend and use again!"
"I had a very bad experience with Cynthia today. Extremely unprofessional. Her manager, Mary was extremely helpful. She had great customer service and was sensitive to the stress that I endured with her associate today."
"I rented a unit in Peachtree City, Georgia and I was left very impressed. So, upon moving to Charlotte I did not hesitate to use the same company. However, this location was a let down from start to finish. Main issues;
1. Communication surrounding technology (an online service was advertised as active, but shortly became inactive without any notification being sent out to customers).
2. Cleanliness (there was always trash inside the building. The worst was on my move in date, which they said was caused by an auction, but the trash remained for days).
3. No email reminders related to billing
4. It is hit or miss as to if someone will be at the front desk or not."
"Ive been a customer at this facility for a couple of years now and I have nothing but positive things to say. The staff is personable, knowledgeable, and helpful. Would most definitely recommend this place to anyone in need of storage."
"Mary and Jeff, are the sweetest, most helpful staff members I have ever met. The service you receive here is unlike any Ive encountered. I cannot recommend renting a space from them enough!"
"Mary has been incredible and for many years to the present she has been present, knowledgeable and willing to serve and work with her clients. She is the best. I truly enjoy working with her as she helps me to resolve issues with my space whenever I am present in country and abroad. She is the kind of manager one would want to work with. Thank you so much.
Best always."
"Been with Life for years the staff have been always willings to help and assist my family. The quality and service are truly inspiring and knowledgeable. The life storage is always clean and so professional run; a truly family oriented establishment."
"Jeff Blair provided AMAZING customer service during the tour and explained everything in detail setting an expectation of what Life Storage expects as well as what is provided to us as customers. Although, he was there alone, he worked extremely hard as though he was fully staffed! Jeff totally ROCKS!!! The Boyds Appreciate YOU!!!"
"Well, I sort of think the bathroom should be accessible after office hours and that there should be 24 hour access as it was in the beginning, in addition to not having a unit rate increase annually now that is under new ownership...but overall it has been a pleasurable experience and for a greatly appreciated reasonable price. Thank you...you really have been a life saver to my storage needs."
"Jeff was such a gentleman and even helped us figure out the carts for moving and which corridors as well as elevators. He explained the keys and locks and hours. He was very knowledgable and represented the company well! He should get a raise!!! We are from Europe and sold our house in NC and will soon build a retirement home in the mountains so storage of family keepsakes is very important to us and he recognized this and made me most impressed. Regards!"
"I would like to say I have never had any problems with this company My things were in storage for over 5 years Happy to say everything came out Beautiful for me I was treated like a Memtof their team Thanks to JEFF ,MARY and MANDYeeee=M<ý=¯=¯=¯"
"Life Storage has the best prices, especially when they offer the one month free promotion. I only needed a unit for three months, and I ended up being able to get an 18 x 10 unit for $66 a month with the pro rated month I started my lease and the next month free. Will only end up paying a total of $149 for the three months I need it. You won't find better prices for that kind of space. Jeffrey was a huge help and great with customer service. There was a mix up when I arrived to pay for the space and he fixed it within a matter of minutes and compensated me for my inconvenience. The facility is clean and well taken care of and the complimentary van is a great bonus as well. They did everything they could to take care of me and I will definitely be using their storage facility from now on. Thank you!"
"This is the first negative review I've ever given but if I could give -5 stars, it might do it justice. It's a storage unit, not much to it. Nothing wrong with the unit, we had an issue with billing that stemmed from a gross case of negligence from the individuals in the store and the management team. No need to go into detail but if you're going to take a risk and do business with this location, just be weary of the transactions on your account. If they do happen to issue a refund for a mistake, make sure it's the correct amount. I feel for you if you have to reach out to their leadership team. I think at the end of the day an employee made a mistake, which happens and I completely understand, but a good business understands this, takes responsibility and fixes the issue. This is unfortunately the extreme opposite of our experience.
Side note: if you rent the truck there is a hole in the top right corner, if it rains, look out! We should have seen the red flags when we warned that pretty much everything in the truck was broken during the walk around."
"I had a storage unit for 5 months. From day one, Jeffrey was awesome... Expert info on what size unit would fit my need, making sure that I had access to their 'FREE' truck usage...he was an asset to me. When my moving company left some of my items IN THE FRONT LOBBY, it was Jeffrey who called me to make me aware of what was going on. Start to Finish, Jeffrey was THE MAN! For ALL yourstorage/moving needs...Life Storage is rhe way to go!"
"I love this Life Storage place on Wallace road!! The staff Mary, Jeff, and Jim have always been kind, knowledgeable, and helpful with the entire process renting, payments and anything else we have questions about!! We have rented from them for years on separate occassions... including now. The rates are fair, the location is accessible and accomodating, and the customer service is awesome!! I will never trust another storage facility than this location!! I met Mary about 10 years ago and and she has been the same ever since!! Any changes we needed she always handled it well. Need a caring, fair price, knowlegable storage company and staff?? Don't trust anybody but Life Storage on Wallace Rd!!"
"We are truly grateful for life storage on wallace rd especially Ms Mary .you have truly been a blessing Thank you soooo much for you and your family buisness."
"Great safe place to store your personal items. Ive been with them for about 5 years with no problems. They are monitoring and security the units and you will have no problem with the safety of you personal items. I closed my account being I no longer need my unit. If I need to store my belongings in the future I will return."
"Not much for reviews but they are very patient and very informative. Keep those types of workers like Mary (I believe she is a manager) and the guy Jeff definitely !!! Glad they showed me and not just spoke numbers and confused.
-IGTHU -"
"This is an excellent storage facility. Mary has superb customer service skills. She is also very personable and knowledgeable about her job as the manager. I would definitely rent from them again and I would recommend them to anyone with a storage need."
"Mary is an excellent Manager, and Jeff also. I stopped in another Life Storage to fax some necessary paperwork (in Raleigh), and the employee/manager there was super accommodating also...even holding her lunch break until the necessary work was completed. She was also gracious. My storage facility worked with me and was helpful to make sure all my needs were met. I will miss this management team, even the maintenance personnel, for each have treated me with respect and professionalism during my move-in and vacate. I will happily recommend LifeStorage to any and all if they perform as I have experienced. Exceptional and personable, and stress-relieving team. Thank you. I came from a storage facility where rain had leaked on my things, and I felt safe enough to put more valuable things in your fine care. Much appreciation to you. This team deserves a perk or two! Valuable to you!"
"I had a great experience at the location on independence. The staff was welcoming and helpful. The man, who was probably the manager (or should be) and was always there when I stopped by the office with a question or concern, was the best!"
"When I pass by the office to go to my storage unit, I always check to see who is at the front desk because it is always a pleasant pleasure speaking with the staff there. Everyone is so cheerful, professional and always willing to go out of their way to help me. Even minor things, such as locating an available cart. :)"
"Everything was fine. They were helpful when I needed to change my move in date. The only hitch we had was the lock went on the wrong door the first time but it got resolved quickly. Very pleased so far."
"Mandy, one of the managers at the Independence location was very helpful. She went out of her way to make sure everything was right. Each time I showed up she was cheerful, always with a smile and a wave. She tried to help in any way she could. I have stored with Uncle Bobs before and have always been pleased with my stay."
"The space was way more then I expected....I got more space for my money with your storage .... compared to the other storages that I have used...Your prices was so great that I moved out of another storage facility to come here.... I will Always tell others where they can get a great deal on storing there items and keeping there items safe. Love the experience...On a scale of 1 to 10 I give you guys a 20 ..... Thanks "
"Wonderful prices on interior, climate-controlled storage! i came from Public Storage that was charging me twice what Life Storage does for an outside unit. "
"I have been pleased so far just wish I didn't have to come all the way into Charlotte from Huntersville and the truck was bigger with eco gas saver. The cost closer to Huntersville was extremely ridiculous!!"
"I am moving from 2 Public Storage units to
the Wallace Lane facility because it is much nicer, cleaner, safer. I hate having
to drive on Independence Blvd, but this
facility is far and above the other 2 places I've been storing my things.
Thank you for such a nice place."
"I have had some horrific experiences with self storage companies. At Best I expected my experience with your company to be fair; but it was excellent."
"I have been you this facility before with a friend and was impressed, so when I needed storage space, this location was the first and only place I went. It appears clean, modern, and safe."
"I soooooooooo so so so Love Ms Susan at store number #369. I was almost in tears when I left the store on today because of her empathy, her caring, and being so understanding. She is a sweet lady that deserves every good thing that comes her way. She is the reason why I continue to do business with Uncle Bob's Storage and would recommend people to come there as well. People like is truly an angel and life so much sweeter."
"With the exception that on one visit to the Gatewood Drive storage unit , at the beginning of March 2016, the gate was out of order, but once I walked over to the office the associate manually lifted the security gate. Overall service at both Uncle Bob's self storage has been "great'>"
"I really like your services, but I have to admit that you are too expensive. Two years in a row, you have raised the cost by a total of almost 25%.
That is too much and I am planning on canceling my storage soon because of this.
Again, your service is great, but you have raised the prices too much. "
"I am always impressed with the cleanliness of the facility I use on Wallace Lane in Charlotte. I've always been treated very nicely and attentively by any of the associates I have interacted with. They are all very helpful."
"The office personal were always nice and even called when close to payment date. I just wish there was an Uncle Bob's [Life Storage] closer to my present home. "
"I always feel very comfortable when coming to pick up a few things from my storage, even when I'm by myself, that's a big plus for me. The prices for the storage is very reasonable. Everyone has been nothing but nice to me."
"the associate was professional/knowledgeable and friendly-
she knew her stuff and explained it clearly. It was a better than couldbe expected customer service experience
I will recommend Uncle Bobs [Life Storage]"
"The staff was wonderful and always helped me with any issue, which I really appreciate. However, the facility could have used more routine maintenance and cleaning. Just vacuuming the halls would have been a nice improvement."
"The only problem for us is that when we park in the back ready to unload we have to figure out where the carts are in the building because there aren't any at the back door. I understand someone may be using them but its only 2 and it's kind of an inconvenience."
"This property always looks nice and the ladies in the office always have a smile for you. I've had storage before but it didn't compare to the experience I've had with Uncle Bob's [Life Storage]."
"I don't visit my space often but each time I've spoken to the ladies over the phone or in person they are extremely nice. They're always willing to help with any situation. I will definitely recommend Uncle Bob's to my friends and family."
"I found caring, helpful, professional and extremely welcoming people at Uncle Bob's [Life Storage]. I could not have asked for better. I found moving to be extremely stressful, but it was a relieving pleasure walking into Uncle Bob's [Life Storage]."
"They need to work on the elevator lift. It was the only that bothered me because it didn't work sometimes. But other than that, it's the best storage I have used because the price is great for what you get. I would come back."
"Great customer service, very welcoming and one of the best rates I've seen to date from a storage company. I had been looking for over a year for a fairly priced storage unit, finally found it at Uncle Bob's [Life Storage]!"
"I feel horrible that I can't remember how to spell her name, but I think it is Lakeshia? Anyway, she is wonderful. She was just professional enough, but also treated me like a friend. I am very happy with her."
"Price was amazing. Ease of conversation was great. Willingness to show options was great. Just an overall great experience for something I was nervous about. "
"The ladies at this location almost treat you like family. They should be commended for their wonderful customer service.
I WILL recommend them to anyone who needs a bit of space
Jeff"
"Longer hours would be helpful for people that get off late in the evening on the weekends. Or if people are giving things away in there storage unit because they are closing there unit to have like a unit for that would be different and helpful"
"i was presented with several options to provide me with the perfect space for what I needed to put in storage. Everything was explained to my satisfaction. It was an overall great experience."
"I have had a unit with you for several years. Last month and this month when I went online to pay my bill it tells me my user name and password are invalid. Whatever is going on with your system you need to fix it. Very Annoying,"
"Ya'll have clean consistent facilities and fair prices. This is the 2nd time I've used your service. My stuff has been locked up there for 6 months and I haven't seen it but I trust it's in good condition. Keep up the good work "
"I am always treated nicely with a smile,even over the phone you can tell they are smiling...I am really pleased with Uncle Bob's Storage....Also LaKeshia also greets me by my name and ask me how I am doing...That makes me feel real special....Thank You"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
Serving Charlotte and Idlewood South
Our self storage facility on Wallace Ln is located west of the Governor James G Martin Fwy, between Dion Ave and E Independence Blvd, near Mason Wallace Park. Click here for directions to this Life Storage.
At Life Storage Facility #369, we offer great property security systems and clean, affordable storage units to rent for the residents of Idlewood South, Cotswold, Myers Park, Barclay Downs, and other neighborhoods in Charlotte, NC. Call us with questions, reserve online, or click here to compare other storage units in Charlotte.
Self Service Kiosk Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Rental Requirements:
Insurance required
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental
