Self Storage Units near Idlewood South in Charlotte, NC 28212

"Awesome customer service and prices"

"Started storing with this location 2 months ago and TASHONDA has been so incredibly wonderful each and every time I've visited my unit. She's polite and goes out her way to make each visit enjoyable. So grateful!"

"Tashonda Welch was outstanding helping me with a unit. Very friendly and has fabulous customer service skills!! Five Star Service!!!!!"

"Tashonda was excellent! She was very polite friendly and extremely knowledgeable on the process and procedures of the company."

"Takeaya’s customer service was beyond 5 star. It was more like 10 star, she made this process so comfortable and trustworthy, I would highly recommend any and everyone toy Life Storage!"

"Tashonda Welch was very helpful!"

"Wouldn’t recommend. Don’t reserve these units if you actually need somewhere to move your things. They claim to be self service but I haven’t been able to actually access my unit since I booked it a week ago."

"Please believe the 1 star ratings. I reserved and PAID for this unit on 8/3 and haven’t been able to access it once since. The only self-service days are Sunday & Monday but there’s no one there ever to help and the 1-800 is useless as well. Per another locations manager this location “isn’t fully staffed so they don’t have normal operating hours” . The problem is that’s not made known before renting there so I’ve had the pleasure of wasting hundreds of dollars the last few days on movers, trucks and every one else who’s paid by the hour because twice now I haven’t been able to get into this location while trying to move. I reserved a new unit today with Cube Smart and will just be moving there. At this point I just want to speak to corporate and be refunded the 150 I paid them last week to do absolutely nothing."

"Jason honored my check by doing what was right. Give him a pay praise"

"Life Storage acquired this location from Public Storage and proceeded to raise my rent by over 33%.  They cannot even find it in them to return my phone voicemails or emails to discuss the matter.  What an disreputable way to conduct business - basically the opposite of being customer friendly. While I suppose it's within their legal right and not worth the financial cost to move my belongings at this point, I'd suggest finding an alternative storage facility if you don't want surprise, usurious rent increases."

"The manager at this location was very helpful & personable!"

"TaShonda was absolutely the best! Very professional and understanding!"

"TaShonda was the best associate and she was able to assist and answer all of my questions. I felt comfortable around her as if I had known her for years when I literally just met her today. GREAT PERSONALITY AND SHE MADE THE EXPERIENCE QUCKIE AND FUN. GIVE HER A RAISE"

"Very nice and knowledgeable representative."

"Tashonda was awesome!"

"The faculty very well maintained I never had issue with the service or anything else glad chose this place"

"I purchased an auction unit from this location and ended up renting the unit for a month to sort through the unit. The staff Tashonda & Jason are very friendly and helpful. Even with staff shortages I was always assisted as needed. I just called ahead if I knew I needed office assistance to make sure someone would be on site at that time."

"Staff was friendly, professional and very helpful."

"Thank you Tashonda for your help"

"The manager is very sweet, cool, and will help you with whatever you need. I only give this place 5 stars bc it closes at 10 and I didn't get my access code in the portal and bc it's not that clean inside."

"I now love this location, due to it's new management. It is clean, safe and I am no longer worried about going to my storage unit by myself. I have been a renter for several year and never liked going there alone. The only problem that still exists is the left gate in the front of rhe store is out of order a lot. Please work on fixing it and keeping it working. My unit is in the front on the second floor and I hate having to go to the back of the building to get my things in and out of my unit"

"There is a new associate who has done a commendable job making operational improvements to the property. I am grateful for her professionalism and pleasant individualized customer attention."

"Reasonably cheap rental units but could use a good clean up. Dirty hallways and a lot of trash around the back of building. I understand staff is sparse right now but a clean inviting spot is a must to keep business."

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"TAshonda was very pleasant and she did amazing. She was very knowledgeable about the spaces. Was able to help me when I had questions and was able to suggest a great space."

"I just love your assistant manager Tashonda..her customer service skills are A-1..always pleasant with a lovely smile and great attitude..please keep her around"

"This place is disgusting!!! So much dirt and trash everywhere. Makes you want to rush home and shower"

"They are always helpful"

"Mary was so helpful with getting our unit set up and answered all of our questions! Couldn’t have asked for a better experience."

"Good morning, Everytime I call for a Van Mary always have an excuse! And never return calls on time! I left a message a month ago about what day I needed the Van. Finally, get a call back now I calls back no VANS!!!! Now there's none available, let my space don't be paid on time! I get an email about that!!!! Storage place is dirty, and also people sleeping in their Units! And you don't have VANS available when messages been left a month ago!!! For the date & time!!!!! Trash, furniture be all over the halls & outside in the parking lots!!! The young Lady should be Manager, she helps you out & she's very courteous, respectful & appreative!"

"Helped my niece move out of her unit. The location had no available trolleys because previous customers had either broke them or stole them. The young woman working was very transparent and took the time to explain the situation. She was very apologetic and offered options that ended up helping us in the end."

"Horrible customer service from the supposed elite manager. The 1 cart supposed to be used for the entire facility was no where to be found all weekend. As well as no one in the office to answer the phone from 12:30 Friday - Sunday. When I call customer service to complain. All, I get is call back to tell me where the carts usually are and one has been on order for 14 days now, I guess. And .... yeah that's it. Next time I'll just make a video of all the inconveniences and post it to all social media platforms instead. Not worth the hassel."

"This location NEVER has staff in office!! I’ve been trying to reserve a storage space for over a week now. I’ve even called there customer service line and she assured me there was a manager on site I get here and Nothing. And had no idea why the office was closed. Very unprofessional. This photo was taken at 3pm."

"Samantha was awesome she went above and beyond to help with all of my issues. Good customer service is so hard to come by but she displays exceptional customer service. Thanks Samantha you rock."

"The lady at the front desk was very professional and helpful"

"Jimmira was very helpful on the phone and in person. Thanks so much for everything. Friendly service makes a huge difference."

"Jimmira was extremely helpful and great to work with"

"Jimmie is wonderful and knowledgeable."

"Jimmira was excellent!!"

"Mary is the best ever if you need a space come here they will get you rented in just a few minutes thanks Mary your the best"

"Great customer service, very knowledgeable and friendly! If you ever are in need of a storage unit go see Jimmira at Life Storage on Wallace Ln off of Independence."

"Great customer service"

"Great service!! Staff is friendly and kind!! Will recommend this place to others and do business with this location in the future! ☺️"

"They are shady business people over charged me and couldn't show me how or what the charges were"

"Such an easy process and clean space! They give you a welcome packet including a lock if needed. Young lady that helped me was sweet and funny for an early morning. Convenient to where i live. Overall very pleasant experience!"

"Jimmira has very good customer service. He personally is amazing she helped me with everything I needed. I was glad to be helped by her."

"Staff was friendly and very helpful."

"Convenient location. Staff are very helpful"

"Good service. The manager is a great person"