Self Storage Units near Idlewood South in Charlotte, NC 28212

"Staff was friendly, professional and very helpful."

"Thank you Tashonda for your help"

"The manager is very sweet, cool, and will help you with whatever you need. I only give this place 5 stars bc it closes at 10 and I didn't get my access code in the portal and bc it's not that clean inside."

"I now love this location, due to it's new management. It is clean, safe and I am no longer worried about going to my storage unit by myself. I have been a renter for several year and never liked going there alone. The only problem that still exists is the left gate in the front of rhe store is out of order a lot. Please work on fixing it and keeping it working. My unit is in the front on the second floor and I hate having to go to the back of the building to get my things in and out of my unit"

"There is a new associate who has done a commendable job making operational improvements to the property. I am grateful for her professionalism and pleasant individualized customer attention."

"Reasonably cheap rental units but could use a good clean up. Dirty hallways and a lot of trash around the back of building. I understand staff is sparse right now but a clean inviting spot is a must to keep business."

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"TAshonda was very pleasant and she did amazing. She was very knowledgeable about the spaces. Was able to help me when I had questions and was able to suggest a great space."

"I just love your assistant manager Tashonda..her customer service skills are A-1..always pleasant with a lovely smile and great attitude..please keep her around"

"This place is disgusting!!! So much dirt and trash everywhere. Makes you want to rush home and shower"

"They are always helpful"

"Mary was so helpful with getting our unit set up and answered all of our questions! Couldn’t have asked for a better experience."

"Good morning, Everytime I call for a Van Mary always have an excuse! And never return calls on time! I left a message a month ago about what day I needed the Van. Finally, get a call back now I calls back no VANS!!!! Now there's none available, let my space don't be paid on time! I get an email about that!!!! Storage place is dirty, and also people sleeping in their Units! And you don't have VANS available when messages been left a month ago!!! For the date & time!!!!! Trash, furniture be all over the halls & outside in the parking lots!!! The young Lady should be Manager, she helps you out & she's very courteous, respectful & appreative!"

"Helped my niece move out of her unit. The location had no available trolleys because previous customers had either broke them or stole them. The young woman working was very transparent and took the time to explain the situation. She was very apologetic and offered options that ended up helping us in the end."

"Horrible customer service from the supposed elite manager. The 1 cart supposed to be used for the entire facility was no where to be found all weekend. As well as no one in the office to answer the phone from 12:30 Friday - Sunday. When I call customer service to complain. All, I get is call back to tell me where the carts usually are and one has been on order for 14 days now, I guess. And .... yeah that's it. Next time I'll just make a video of all the inconveniences and post it to all social media platforms instead. Not worth the hassel."

"This location NEVER has staff in office!! I’ve been trying to reserve a storage space for over a week now. I’ve even called there customer service line and she assured me there was a manager on site I get here and Nothing. And had no idea why the office was closed. Very unprofessional. This photo was taken at 3pm."

"Samantha was awesome she went above and beyond to help with all of my issues. Good customer service is so hard to come by but she displays exceptional customer service. Thanks Samantha you rock."

"The lady at the front desk was very professional and helpful"

"Jimmira was very helpful on the phone and in person. Thanks so much for everything. Friendly service makes a huge difference."

"Jimmira was extremely helpful and great to work with"

"Jimmie is wonderful and knowledgeable."

"Jimmira was excellent!!"

"Mary is the best ever if you need a space come here they will get you rented in just a few minutes thanks Mary your the best"

"Great customer service, very knowledgeable and friendly! If you ever are in need of a storage unit go see Jimmira at Life Storage on Wallace Ln off of Independence."

"Great customer service"

"Great service!! Staff is friendly and kind!! Will recommend this place to others and do business with this location in the future! ☺️"

"They are shady business people over charged me and couldn't show me how or what the charges were"

"Such an easy process and clean space! They give you a welcome packet including a lock if needed. Young lady that helped me was sweet and funny for an early morning. Convenient to where i live. Overall very pleasant experience!"

"Jimmira has very good customer service. He personally is amazing she helped me with everything I needed. I was glad to be helped by her."

"Staff was friendly and very helpful."

"Convenient location. Staff are very helpful"

"Good service. The manager is a great person"

"Just wanted to get some extra storage space to clear out some clutter. Christie went over everything and helped me set up my unit. Funny and helpful. Made the entire process a breeze. Happy I chose this location!"

"We've worked with Mary for years and she has always been so helpful and professional. We recently had to rent another unit due to a move and Christie helped us. She was just as fantastic. The facility is nice, clean and always assessable with many safety features. I highly recommend Life Storage to anyone with storage needs!"

"I had a situation where I needed help with a past customer who was going to throw away over half her items cause she was moving into a woman shelter and she didn't have anywhere to put it. Not only did Mary vouch for me that I was a good person,almost a year later the young lady stated she found a place and she wanted to know if I still have her items. I did but the time frame she needed to get her items I wouldn't be able to me her cause I do in-living hospice care and my client is dying. Because I was able to leave the resident,Mary said she would hold the items for the young lady who is was picking it up the next day. Now this is above and beyond the call of duty. I'm so GRATEFUL that she is the kind of person that cares about her customers. Thanks Mary at Wallace Lane storage YOU ROCK🤗🤗🤗🤗🤗🤗🤗"

"I wanted to point out that Mary the manager was extremely nice and helpful to work with she helped my husband with the reservations of our current storage space and with another space we will be using later on. She also helped us with the van rental and made everything breezy. She is short staff, but that didn't cause any problem as she provided phenomenal customer service."

"Wonderful experience!!!!! Manager Mary is the epitome of unparalleled costumer service ! She took care of everything I needed even with the unfortunate staff shortage. I appreciate her assisting me with two reservations while managing to juggle the phone calls, and locating equipment to help move my furniture. If you ever need a place to hold your things in the Charlotte area i would recommend Life Storage and ask for Mary!!!!"

"My experience was Awesome with Mary she took care of both of my spaces and helped me with an amazing checkin. The units are spacious and full of ventilation."

"Clean, safe with two security entrance doors. Not so good about keeping carts at the front, but that's the nature of the beast. This location has lower prices/better deals than some others. Helpful staff"