Self Storage Units near Idlewood South in Charlotte, NC 28212

"Good morning, Everytime I call for a Van Mary always have an excuse! And never return calls on time! I left a message a month ago about what day I needed the Van. Finally, get a call back now I calls back no VANS!!!! Now there's none available, let my space don't be paid on time! I get an email about that!!!! Storage place is dirty, and also people sleeping in their Units! And you don't have VANS available when messages been left a month ago!!! For the date & time!!!!! Trash, furniture be all over the halls & outside in the parking lots!!! The young Lady should be Manager, she helps you out & she's very courteous, respectful & appreative!"

"Helped my niece move out of her unit. The location had no available trolleys because previous customers had either broke them or stole them. The young woman working was very transparent and took the time to explain the situation. She was very apologetic and offered options that ended up helping us in the end."

"Horrible customer service from the supposed elite manager. The 1 cart supposed to be used for the entire facility was no where to be found all weekend. As well as no one in the office to answer the phone from 12:30 Friday - Sunday. When I call customer service to complain. All, I get is call back to tell me where the carts usually are and one has been on order for 14 days now, I guess. And .... yeah that's it. Next time I'll just make a video of all the inconveniences and post it to all social media platforms instead. Not worth the hassel."

"This location NEVER has staff in office!! I’ve been trying to reserve a storage space for over a week now. I’ve even called there customer service line and she assured me there was a manager on site I get here and Nothing. And had no idea why the office was closed. Very unprofessional. This photo was taken at 3pm."

"Samantha was awesome she went above and beyond to help with all of my issues. Good customer service is so hard to come by but she displays exceptional customer service. Thanks Samantha you rock."

"The lady at the front desk was very professional and helpful"

"Jimmira was very helpful on the phone and in person. Thanks so much for everything. Friendly service makes a huge difference."

"Jimmira was extremely helpful and great to work with"

"Jimmie is wonderful and knowledgeable."

"Jimmira was excellent!!"

"Mary is the best ever if you need a space come here they will get you rented in just a few minutes thanks Mary your the best"

"Great customer service, very knowledgeable and friendly! If you ever are in need of a storage unit go see Jimmira at Life Storage on Wallace Ln off of Independence."

"Great customer service"

"Great service!! Staff is friendly and kind!! Will recommend this place to others and do business with this location in the future! ☺️"

"They are shady business people over charged me and couldn't show me how or what the charges were"

"Such an easy process and clean space! They give you a welcome packet including a lock if needed. Young lady that helped me was sweet and funny for an early morning. Convenient to where i live. Overall very pleasant experience!"

"Jimmira has very good customer service. He personally is amazing she helped me with everything I needed. I was glad to be helped by her."

"Staff was friendly and very helpful."

"Convenient location. Staff are very helpful"

"Good service. The manager is a great person"

"Just wanted to get some extra storage space to clear out some clutter. Christie went over everything and helped me set up my unit. Funny and helpful. Made the entire process a breeze. Happy I chose this location!"

"We've worked with Mary for years and she has always been so helpful and professional. We recently had to rent another unit due to a move and Christie helped us. She was just as fantastic. The facility is nice, clean and always assessable with many safety features. I highly recommend Life Storage to anyone with storage needs!"

"I had a situation where I needed help with a past customer who was going to throw away over half her items cause she was moving into a woman shelter and she didn't have anywhere to put it. Not only did Mary vouch for me that I was a good person,almost a year later the young lady stated she found a place and she wanted to know if I still have her items. I did but the time frame she needed to get her items I wouldn't be able to me her cause I do in-living hospice care and my client is dying. Because I was able to leave the resident,Mary said she would hold the items for the young lady who is was picking it up the next day. Now this is above and beyond the call of duty. I'm so GRATEFUL that she is the kind of person that cares about her customers. Thanks Mary at Wallace Lane storage YOU ROCK🤗🤗🤗🤗🤗🤗🤗"

"I wanted to point out that Mary the manager was extremely nice and helpful to work with she helped my husband with the reservations of our current storage space and with another space we will be using later on. She also helped us with the van rental and made everything breezy. She is short staff, but that didn't cause any problem as she provided phenomenal customer service."

"Wonderful experience!!!!! Manager Mary is the epitome of unparalleled costumer service ! She took care of everything I needed even with the unfortunate staff shortage. I appreciate her assisting me with two reservations while managing to juggle the phone calls, and locating equipment to help move my furniture. If you ever need a place to hold your things in the Charlotte area i would recommend Life Storage and ask for Mary!!!!"

"My experience was Awesome with Mary she took care of both of my spaces and helped me with an amazing checkin. The units are spacious and full of ventilation."

"Clean, safe with two security entrance doors. Not so good about keeping carts at the front, but that's the nature of the beast. This location has lower prices/better deals than some others. Helpful staff"

"Mary is awesome and so sweet and helpful!"

"Family friendly"

"Mary is incredible - she walked me through the process of rental from step one and got my van rental set up without any problem. She's excellent to work with and keeps the facility in top shape. I'm only using my current unit temporarily, but wouldn't hesitate to book again in the future if need be."

"Staff is always willing to help. I looked at other places but decided to stay."

"I got great customer service from Destiny and Mary they are the best."

"Pricing can be a little odd, but if you go online and get one of their great deals and get Cynthia to help you it will be a wonderful experience."

"Cynthia is great! She is very kind."

"Great pricing, clean, easy access. Staff is exceptional! Kudos to Cynthia for being so kind and helpful, being that I am new to the area. Would definately recommend and use again!"

"I had a very bad experience with Cynthia today. Extremely unprofessional. Her manager, Mary was extremely helpful. She had great customer service and was sensitive to the stress that I endured with her associate today."

"I rented a unit in Peachtree City, Georgia and I was left very impressed. So, upon moving to Charlotte I did not hesitate to use the same company. However, this location was a let down from start to finish. Main issues; 1. Communication surrounding technology (an online service was advertised as active, but shortly became inactive without any notification being sent out to customers). 2. Cleanliness (there was always trash inside the building. The worst was on my move in date, which they said was caused by an auction, but the trash remained for days). 3. No email reminders related to billing 4. It is hit or miss as to if someone will be at the front desk or not."

"Ive been a customer at this facility for a couple of years now and I have nothing but positive things to say. The staff is personable, knowledgeable, and helpful. Would most definitely recommend this place to anyone in need of storage."

"Cynthia was excellent. Very pleasant and extremely helpful. Keep her!!"

"Mary and Jeff, are the sweetest, most helpful staff members I have ever met. The service you receive here is unlike any Ive encountered. I cannot recommend renting a space from them enough!"

"Mary has been incredible and for many years to the present she has been present, knowledgeable and willing to serve and work with her clients. She is the best. I truly enjoy working with her as she helps me to resolve issues with my space whenever I am present in country and abroad. She is the kind of manager one would want to work with. Thank you so much. Best always."

"Very nice staff and extremey accommodating."

"Been with Life for years the staff have been always willings to help and assist my family. The quality and service are truly inspiring and knowledgeable. The life storage is always clean and so professional run; a truly family oriented establishment."