Storage Units near Idlewood South in Charlotte, NC 28212

"Jimmira has very good customer service. He personally is amazing she helped me with everything I needed. I was glad to be helped by her."

"Staff was friendly and very helpful."

"Convenient location. Staff are very helpful"

"Good service. The manager is a great person"

"Just wanted to get some extra storage space to clear out some clutter. Christie went over everything and helped me set up my unit. Funny and helpful. Made the entire process a breeze. Happy I chose this location!"

"We've worked with Mary for years and she has always been so helpful and professional. We recently had to rent another unit due to a move and Christie helped us. She was just as fantastic. The facility is nice, clean and always assessable with many safety features. I highly recommend Life Storage to anyone with storage needs!"

"I had a situation where I needed help with a past customer who was going to throw away over half her items cause she was moving into a woman shelter and she didn't have anywhere to put it. Not only did Mary vouch for me that I was a good person,almost a year later the young lady stated she found a place and she wanted to know if I still have her items. I did but the time frame she needed to get her items I wouldn't be able to me her cause I do in-living hospice care and my client is dying. Because I was able to leave the resident,Mary said she would hold the items for the young lady who is was picking it up the next day. Now this is above and beyond the call of duty. I'm so GRATEFUL that she is the kind of person that cares about her customers. Thanks Mary at Wallace Lane storage YOU ROCK🤗🤗🤗🤗🤗🤗🤗"

"I wanted to point out that Mary the manager was extremely nice and helpful to work with she helped my husband with the reservations of our current storage space and with another space we will be using later on. She also helped us with the van rental and made everything breezy. She is short staff, but that didn't cause any problem as she provided phenomenal customer service."

"Wonderful experience!!!!! Manager Mary is the epitome of unparalleled costumer service ! She took care of everything I needed even with the unfortunate staff shortage. I appreciate her assisting me with two reservations while managing to juggle the phone calls, and locating equipment to help move my furniture. If you ever need a place to hold your things in the Charlotte area i would recommend Life Storage and ask for Mary!!!!"

"My experience was Awesome with Mary she took care of both of my spaces and helped me with an amazing checkin. The units are spacious and full of ventilation."

"Clean, safe with two security entrance doors. Not so good about keeping carts at the front, but that's the nature of the beast. This location has lower prices/better deals than some others. Helpful staff"

"Mary is awesome and so sweet and helpful!"

"Family friendly"

"Mary is incredible - she walked me through the process of rental from step one and got my van rental set up without any problem. She's excellent to work with and keeps the facility in top shape. I'm only using my current unit temporarily, but wouldn't hesitate to book again in the future if need be."

"Staff is always willing to help. I looked at other places but decided to stay."

"I got great customer service from Destiny and Mary they are the best."

"Pricing can be a little odd, but if you go online and get one of their great deals and get Cynthia to help you it will be a wonderful experience."

"Cynthia is great! She is very kind."

"Great pricing, clean, easy access. Staff is exceptional! Kudos to Cynthia for being so kind and helpful, being that I am new to the area. Would definately recommend and use again!"

"I had a very bad experience with Cynthia today. Extremely unprofessional. Her manager, Mary was extremely helpful. She had great customer service and was sensitive to the stress that I endured with her associate today."

"I rented a unit in Peachtree City, Georgia and I was left very impressed. So, upon moving to Charlotte I did not hesitate to use the same company. However, this location was a let down from start to finish. Main issues; 1. Communication surrounding technology (an online service was advertised as active, but shortly became inactive without any notification being sent out to customers). 2. Cleanliness (there was always trash inside the building. The worst was on my move in date, which they said was caused by an auction, but the trash remained for days). 3. No email reminders related to billing 4. It is hit or miss as to if someone will be at the front desk or not."

"Ive been a customer at this facility for a couple of years now and I have nothing but positive things to say. The staff is personable, knowledgeable, and helpful. Would most definitely recommend this place to anyone in need of storage."

"Cynthia was excellent. Very pleasant and extremely helpful. Keep her!!"

"Mary and Jeff, are the sweetest, most helpful staff members I have ever met. The service you receive here is unlike any Ive encountered. I cannot recommend renting a space from them enough!"

"Mary has been incredible and for many years to the present she has been present, knowledgeable and willing to serve and work with her clients. She is the best. I truly enjoy working with her as she helps me to resolve issues with my space whenever I am present in country and abroad. She is the kind of manager one would want to work with. Thank you so much. Best always."

"Very nice staff and extremey accommodating."

"Been with Life for years the staff have been always willings to help and assist my family. The quality and service are truly inspiring and knowledgeable. The life storage is always clean and so professional run; a truly family oriented establishment."

"Keep up the good work! I really enjoyed my items here. Thanks Life Storage"

"Great place"

"its a great place to keep storage!!"

"Jeff Blair provided AMAZING customer service during the tour and explained everything in detail setting an expectation of what Life Storage expects as well as what is provided to us as customers. Although, he was there alone, he worked extremely hard as though he was fully staffed! Jeff totally ROCKS!!! The Boyds Appreciate YOU!!!"

"Great experience with Jeff! Very convenient, location and very secure."

"Well, I sort of think the bathroom should be accessible after office hours and that there should be 24 hour access as it was in the beginning, in addition to not having a unit rate increase annually now that is under new ownership...but overall it has been a pleasurable experience and for a greatly appreciated reasonable price. Thank you...you really have been a life saver to my storage needs."

"Jeff was such a gentleman and even helped us figure out the carts for moving and which corridors as well as elevators. He explained the keys and locks and hours. He was very knowledgable and represented the company well! He should get a raise!!! We are from Europe and sold our house in NC and will soon build a retirement home in the mountains so storage of family keepsakes is very important to us and he recognized this and made me most impressed. Regards!"

"Excellent customer service"

"Awesome customer service"

"Mary was so helpful in getting me moved into my new space. She took her time and was very personable sweet :)"

"Mary was really helpful any time I have need help Mary and Jeff made sure they were on top of it"

"Hello my experience was amazing!! . The manager Mary was AWESOME! Best customer service EVERRRRRRRRRR"

"Great Customer Service"

"I freaking love Jeff and Mary they are so darn sweet... Great place"

"I would like to say I have never had any problems with this company My things were in storage for over 5 years Happy to say everything came out Beautiful for me I was treated like a Memtof their team Thanks to JEFF ,MARY and MANDYeeee=M<ý=¯=¯=¯"

"Jeff was knowledgeable, courteous and friendly. It is people like him that make a difference. :)"

"Life Storage has the best prices, especially when they offer the one month free promotion. I only needed a unit for three months, and I ended up being able to get an 18 x 10 unit for $66 a month with the pro rated month I started my lease and the next month free. Will only end up paying a total of $149 for the three months I need it. You won't find better prices for that kind of space. Jeffrey was a huge help and great with customer service. There was a mix up when I arrived to pay for the space and he fixed it within a matter of minutes and compensated me for my inconvenience. The facility is clean and well taken care of and the complimentary van is a great bonus as well. They did everything they could to take care of me and I will definitely be using their storage facility from now on. Thank you!"

"This is the first negative review I've ever given but if I could give -5 stars, it might do it justice. It's a storage unit, not much to it. Nothing wrong with the unit, we had an issue with billing that stemmed from a gross case of negligence from the individuals in the store and the management team. No need to go into detail but if you're going to take a risk and do business with this location, just be weary of the transactions on your account. If they do happen to issue a refund for a mistake, make sure it's the correct amount. I feel for you if you have to reach out to their leadership team. I think at the end of the day an employee made a mistake, which happens and I completely understand, but a good business understands this, takes responsibility and fixes the issue. This is unfortunately the extreme opposite of our experience. Side note: if you rent the truck there is a hole in the top right corner, if it rains, look out! We should have seen the red flags when we warned that pretty much everything in the truck was broken during the walk around."

"I had a storage unit for 5 months. From day one, Jeffrey was awesome... Expert info on what size unit would fit my need, making sure that I had access to their 'FREE' truck usage...he was an asset to me. When my moving company left some of my items IN THE FRONT LOBBY, it was Jeffrey who called me to make me aware of what was going on. Start to Finish, Jeffrey was THE MAN! For ALL yourstorage/moving needs...Life Storage is rhe way to go!"

"Great service & amazing staff at Life Storage.."

"Great help, good storage rate with a free use of a moving truck for 6 hours"

"They have some great employees at the locateson on Indenpence Blvd. Where I go for my mothrt"

"Great staff! Jeff was a great help when I needed and very personable."

"Been here for like a year. Great service!"

"Thanks for a smooth move...."

"Jeffrey, associate manager of LS #369, was consistently professional, exceptionally helpful and exceeded my expectations at every turn."

"I love this Life Storage place on Wallace road!! The staff Mary, Jeff, and Jim have always been kind, knowledgeable, and helpful with the entire process renting, payments and anything else we have questions about!! We have rented from them for years on separate occassions... including now. The rates are fair, the location is accessible and accomodating, and the customer service is awesome!! I will never trust another storage facility than this location!! I met Mary about 10 years ago and and she has been the same ever since!! Any changes we needed she always handled it well. Need a caring, fair price, knowlegable storage company and staff?? Don't trust anybody but Life Storage on Wallace Rd!!"