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Life Storage is proud to offer a convenient and secure storage facility located in Syracuse, NY near Syracuse University. Our facility is located on the corner of East Genesee Street and South Crouse Avenue, just a short drive away from campus.
Life Storage in Syracuse offers a wide variety of storage units to choose from, including climate-controlled and drive-up units. Our facility is equipped with 24-hour surveillance and keypad access, so you can rest assured that your belongings are safe and secure. Our staff is always available to answer any questions you may have and help you find the perfect unit for your needs.
At Life Storage, we strive to provide our customers with the best storage experience possible. We offer a variety of amenities, including moving supplies, packing supplies, and a free moving truck rental with every move-in. Our facility also features an on-site manager, so you can always get the help you need.
5666 State Route 31Cicero, NY 1303911.3 Miles Away
Customer Reviews - Life Storage #493, Syracuse
We at Life Storage want to maintain the best storage facilities in Syracuse, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"This place is awesome. It's convenient, clean and the staff is really helpful and accommodating. They are always ready to fill your needs. They will definitely be at the top of my list for my storage needs!"
"Johna Patrick was amazing while I was up in Syracuse for work. We needed supplies for packing our satellite office up after covid and she helped us find everything we needed. She even took the time to make some suggestions on items we hadn't thought about. If Life Storage cares this much about just selling supplies, I can only image the care they give their storage clients. Highly recommended."
"The staff were super helpful and made the whole process seamless. Highly recommend this location, especially if you are going to SU or ESF. So close and convenient. The location was clean and secure."
"If you are needing storage in the area, this is a great choice! The staff are all very attentive and the units are always so clean. Johna will assist you with everything you need. She always goes above and beyond. She is very professional and well organized, and she is very much appreciated. She will do all she can for you!"
"Great folks to work with. When I walked in the door, I knew nothing about renting a storage unit. Johna was patient and took the time to explain the whole rental process to me. Security was a big concern of mine. Knowing my “stuff” is safe and secure is a huge relief. Convenient to be able to buy boxes on site."
"Fantastic service with Johna and getting the truck rental worked out. She made it convenient and easy to work around my schedule. I was able to load out my unit, get my things delivered and get the truck returned in a timely manor thanks to her help. Well done !!"
"I am so impressed with this facility! It is very clean and organized, the units are easy to access. I was assisted by staff member, Johna, and she was professional, polite and very knowledgeable about what my storage options were."
"I HIGHLY RECOMMEND the Life Storage unit site on Ainsley Dr.!!! First of all, it is very clean and well maintained! Always has been. The manager Robin is very responsive, helpful and professional! She is very customer service oriented. A real pleasure to do business with! She handled my questions very promptly and with a fast turnaround. I couldn't be happier with the service I've received at this location. Life Storage has a great employee in Robin! They should be proud, and lucky, to have her on their team!"
"I rented a unit online and ended choosing something I didn’t want. Robin took me inside, got me a unit that was a little bigger than I originally rented for relatively the same price. She was not only super helpful but equally as nice. After 10 minutes she fixed my problem and I was on my way! Highly recommended."
"Robin was incredibly kind and helpful. These units are well protected, and in a great location. This is by far the cleanest storage facility I have seen. You could eat off of the floor. Robin made sure we had everything we needed and made the moving process that much easier. Would definitely recommend this location."
"I had a Great experience at a life storage location in Syracuse. Terri Kain was the Rep that help me with my storage arrangement, she even suggested I get a bigger unit 🙏🏾 She definitely nailed that one. And suggest that when I move out of the unit I should get a smaller one just to have for over flow👍🏾, Sunshine Personality and very helpful."
"Absolutely wonderful experience, everything was extremely clean and efficient. The office staff was friendly and she was able to quickly answer our questions and close out our account. If we ever need another storage unit we will use life storage!"
"Terri was the greatest she convinced me to have Life Storage as my one stop shop and she had me sold i will tell any and everyone I know looking for Storage to go see Terri at 493 for Life Storage !!! Made my day a heck of a lot easier thanks again Terri"
"Terri Kain at life storage in Ainsley drive is the nicest and most helpful person!
You are beyond lucky to have someone like this working for you!
She is a ray of sunshine. She made the move so much nicer.
Thank you Terri. You’re awesome!"
"This storage facility is top notch - incredibly modern and well kept, easily accessible location, and great customer service. Terri and Kathy were both great to work with. As long as they keep the pricing in line, I recommend this LifeStorage location and would gladly use again."
"My experience was AMAZING! I spoke with Terry server times and every time she was extremely patient and helpful!!! When I came in to pay for my unit and moving van the process was quick, easy and affordable!!! Again I can’t express how helpful Terry was during this process!!! The storage I purchased is inside, it is very well kept!"
"Life Storage is the best place to store your things, whether it be holiday items or in the middle of moving and want to declutter your home while in between the move. Secure and clean! Nothing but the best customer service, they are there for you! Would recommend for businesses or home storage."
"I wish i didn’t have so much stuff to need a storage unit but since i do this is a nice place to leave it all. The place is very clean and secure. The staff has always been very helpful to me and my family. Especially Terri she knows what she’s doing and set my mom and me up with the right units to fit our needs. Thanks Terri!"
"Great place. One thing I was most impressed with was that my son took out his belongings when he started college in the fall but I never told Life Storage that I was cancelling. I was afraid I had been paying for months without using them but found out the other day that they stopped billing us the minute they saw the lock was off the door. Amazing!"
"Thank you SO MUCH! We were faced at the last minute with the need for our daughter to quarantine before being allowed on campus at SUNY ESF. We live 600 miles from Syracuse, making logistics very challenging. The entire process was a nightmare EXCEPT for Life Storage! They made it easy for us to secure space to safely and securely store my daughter’s belongings. The business end of it all was so simple. There were no hoops to jump through and no additional stress during a very trying time. Thank you, Terri, and Life Storage for such a wonderful experience in the midst of a challenging and difficult time for our family."
"We have used this facility twice now for my son who goes to Syracuse University and both times the staff has been incredible! The first time we rented they called us within hours to tell us the outside door to our unit wasn't properly locked and I was impressed at how quickly they noticed that and asked how they knew and they had spotted it on their security cameras. We could have come home to an empty unit if they hadn't spotted that!
The second time we rented it was an inside unit and my son was having some issues with the door and despite the fact that it was just after 6p, the office closing time, the gentlemen on duty took the time, unasked, to go down and check with him to make sure he had figured things out.
Best customer service around!!"
"We made the decision to move to Syracuse to get out of NYC because of COVID. Terri was the first person I saw when I arrived and made the experience feel like it was a good choice to move here. Terri rules!"
"The store manager, Terri, is incredibly helpful, personable and friendly. She helped me make a last-minute change to my storage unit rental without any issues. I would definitely recommend renting a unit here. The kindness of the store manager can't be topped!"
"The manager Terri K. Is so kind, friendly, and helpful! The facility is clean, easy to use, and secure. We had all of our belongings there for several months while we sold our house and looked for another. I would never go anywhere else!"
"Just reserved a storage space so I can better organize my home. Terri is the nicest person and so helpful in getting me signed in and showing me around. Storage units are clean and under camera surveillance. Reccomend Life Storage."
"This location is incredibly clean and well managed. The staff is friendly, helpful and professional, especially the manager, Terri.
As a single woman I especially liked that the site is so secure. I often had to go to my storage unit after dark and never once felt nervous or unsafe. I would definitely recommend!"
"This is my first time using a storage unit and Sandy has been super helpful with moving my things and just been pleasant and professional through this whole stressful time of moving. I highly recommend this facility! Thank you Sandy!"
"I just signed a lease on climate-controlled storage today. Manager Terri was welcoming and accommodating--I felt very comfortable with her. The climate-controlled building was new and neat. I look forward to taking the load off our cramped house into this facility."
"The atmosphere in the office is friendly and personable. I've only been at the facility for a short period of time, but Terri has helped me on more than one occasion. She takes the time to show you possible units and find the best one to fit your needs. She explains the process and rental terms thoroughly. Terri also remembers you as an individual and makes you feel like you're not just another customer. You also have access to push carts, and shovels (in the wintertime), which makes life easier when you're moving items in and out of your storage."
"Great storage space - always clean and plowed! Excellent customer service - Terry is a wonderful manager - incredibly helpful. We cant say enough goods things about her and this location. My sister and I both use and recommend it!"
"Sandy was absolutely delightful. She took the time to explain the process of setting up a storage unit and what was needed, took us on a tour of the different sizes of units available as we didn't have any idea of what we would need, and best of all: laughed and smiled the entire time.
It was a very stressful time, but having Sandy in essence hold our hands through this process helped relieve a lot of stress. Her laughter, jokes, and kindness gave us a few hours of a break from reality.
The units are clean, the locks they have available for purchase are heavy duty, and they have heavy duty boxes with packing tape available for purchase (along with other items like bubble wrap). I would highly recommend this place and the people that work there."
"Sandy Chavis experiance was great her expertise was excellent well knowledgeable about her job very respectful and greeted me and took the time to show me all units in and outdoor she job performance was A plus"
"Terri and Sandy run a wonderful operation. They were efficient, super helpful, and above all cheerful. Their humor was welcome relief during the stress of a move. They even brought water for my dog&. Units are clean, and the site is easily accessible to I-481 and I-81. Highly recommend this facility!"
"Sandy thank you for being so helpful n knowledge in giving me information about the storage units there you were very friendly n good at your job... Sunshine rain hail sleet or snow life storage is the place to go Thank you sandy =K==M"
"Life Storage was a lifesaver when I had nowhere to store my belongings during my recent employment as a caretaker. I was nervous about getting an outside unit. After 2 years the items were just as good as when they we're packed.
I would highly recommend using Life Storage."
"I cannot say enough how great Terri and the office staff were in helping out my family. She was there to answer all questions and put out every fire. The storage space was spacious and clean, though, the customer service alone sold me!"
"Great to finally deal with honest people. The call center operator was great to talk to and helpful.The customer service rep Terry nows the business very well and she is willing to help customers. She very professional and I can tell she enjoys her job in customer service. THANKS TERRY"
"Both Terri and Sandi were friendly and outgoing. They directed me to a better deal on getting boxes for my mom's impending move. They helped me immensely and I certainly re commend this Life Storage not only for their products, but for their level of professionalism. Thank you so very much gals."
"Second year with Life Storage and we couldnt be happier. We live 1,000+ miles from Syracuse University and we looked at several options for summer storage. Life Storage works so well we ended up keeping the unit all year. It is so close to campus, convenient, clean and secure, and the staff is very helpful. We have found that the 5x5 unit stores 1/2 a dorm room. It is probably costing us 1/10 the cost of LazyBones. We did need to transport everything ourselves but we used the Life Storage van and it was a relatively easy one trip. Its nice because she has access to all of her things when she gets back to campus early in the fall before the dorms open. Thank you Life Storage!"
"This place is amazingThe price is reasonableIt is very close to Syracuse University. If you are a student and need a storage during summer or winter vacationit is a good place you should to check out."
"Terry went above and beyond of anything you would expect from an employee at a storage facility ! Solved my problem quickly and efficiently. I would recommend 214 Ainsley drive for any storage needs!!!!!"
"Miss Sandy went out of her way to make doing business here a pleasure. Answered all questions, and explained paperwork thoroughly, and made sure I had all extra supplies I would need. Even was helpful with my 3 year old while I was getting paperwork finalized! Ended up staying late on a Sunday to make sure I was satisfied with the space- and all with a smile! Very professional and exceptional customer service!"
"I used the life storage facility at Ainsley drive. I met two managers, and both were extremely polite and helpful. They answered all my question so patiently. The whole experience was stress free. Thank You!"
"The Manager is a amazing and caring person. She helped me find the rite size boxes for my move and was kind enough to carry them out to my car for me. If I ever need storage this is the place I will go"
"I have had my things stored at the Ainsley Drive location for over a year now. I am finally going to vacate my space at the end of this month. The staff was very kind, friendly and accommodating to me each and every time I went inside.
Michelle, the Store Manager, always greeted me with a genuine smile. She is knowledgeable, friendly, and understanding of the stress of moving, storing your things and finally vacating the unit. She is an asset to Life Storage!
Well done Michelle and the entire Ainsley Drive Staff!!!"
"I don't know if I can do a half star but if I could figure it out you bet I would. I feel truly violated, ripped off and cheated. It's sickening. Truly. Don't waste your time and money with these unprofessional scum bugs"
"I really appreciate the phone call every month if there is a issue with Life Storage automatically wthdrawing their money out of my account. Life Storage gives me the peace of mind that I need in knowing that my things are safe. Thank you very my to all the employees who care enough to call me when there is a problem."
"I have had the pleasure of working with Barb, the manager of the Ainsley, Syr NY location. She is outstanding!! Great customer concern & service. Professional, helpful, friendly,genuine. She goes above & beyond to help me with my storage need. I seldom get to deal with a professional of this level. My thanks to her!!"
"As the Mom of a college student far away from home, Barb, Becca, John and Justin all were so helpful getting my daughter set up to store her car and belongings for the summer. I couldn't be more appreciative for all the care and attention they showed, and thank them from the bottom of my heart. "
"I know nothing about storage units, woman on phone and office staff put me at ease. I love that you have locks and keys, boxes, blankets, etc for rent or sale.
You are close to home. However, I miss the name "Uncle Bob's"!!"
"Well I was able to get a unit with more than enough space at a reasonable price.The associate explained the agreement completely and in terms tgat were understandable.By far the best service I have ever recieved from any renters of any kind."
"Barb has been training a new associate, I believe he is fitting right on with he record of good service and kindness. It all really matters. My daughter recommend Bob's and I have NO regrets. Barb is the best. "
"The one thing I have not been happy about since you took over the storage containers is that you discontinued the discount the previous owners offered to customers who paid six months' rent up front. Once you feel you are sufficiently established, you might want to consider a similar incentive for prompt, up-front payment. Your office people are very helpful and polite."
"My expectations was definitely met. I needed a unit urgently for my daughter a college student, who had forgotten to make proper arrangement for storage. In the end her error allowed me to find out about your service which ended up being far better than the original plan that my daughter had forgotten to do. The unit was much roomier than i anticipated and very clean!! Barbara your sales associate was so pleasant and informative!!! "
"the only problem has been not returning phone messages. I tried calling several times and got an a answering mach. I was calling in response to a message left by the manager, to call her. Service has been good , the facility is clean etc. BUT good communications is most important. "
"You've pretty much become a monopoly here in Syracuse and I'm beyond disappointed that you do not give a free month with a six month prepay as the previous operator did. If there was another storage area reasonably close not run by you, I'd shift there, but unfortunately there is not and so I'm forced to pay what I feel is a high price for limited space."
"I was quoted one price on the phone, but when I arrived here I was told that the company had been sold and there was no record of transaction with previous people. I was then offered a more expensive unit."
"I loved everything about the Uncle Bob's except that a few days before folks were going to pick up items from the storage, I was pretty shocked to find stone dust and debris has blown under the door and into the space making the front portion very dirty and dusty - apparently it was from the resurfacing of the tarvia outside the door. I would have appreciated knowing before hand that this could happen."
"Not being able to keep my bank card on file was a surprise, after year of calling and not having to read my bankcard each time was off putting to me. I hope to have the same service under the new management."
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #493, we offer great property security systems and clean, affordable storage units to rent for the residents of Syracuse University, Westside, Onondaga Hill, Nedrow, and other neighborhoods in Syracuse, NY. Call us with questions, reserve online, or click here to compare other storage units in Syracuse.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$30 admin fee
Payments due monthly, with a minimum of one month rental