Customer Reviews - Life Storage #82, East Syracuse
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We at Life Storage want to maintain the best storage facilities in East Syracuse, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in East Syracuse (#082)
4.86 out of 5
based on 42 of our most recent Reviews
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- Lynn from Fayetteville, NY
5.0 out of 5
"The front desk was friendly and always smiling, very sweet and nice to deal with."
January 15, 2019
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5.0 out of 5
"Excellent customer service, go above and beyond to answer questions and be helpful"
November 26, 2018
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4.8 out of 5
"Staff was always so helpful!
I left some dollies outside my unit at some point and they had held them for me to come and pick up!
So great! Clean and well maintained! Thank you!"
October 26, 2018
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- Kristin from Syracuse, NY
5.0 out of 5
"Brenda explained everything to me so that I understood the information. She helped set up for the truck rental. She made the whole process easy."
April 23, 2018
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5.0 out of 5
"Brenda and Danielle are professional, courteous, and always helpful."
February 22, 2018
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4.4 out of 5
"No commentsp.i will always recommend y’all to someone "
October 23, 2017
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5.0 out of 5
"Brenda was excellent! I hope you give her a commendation for a job well done!!
BASIL ROWE
EAST SYRACUSE NEW YORK
082"
April 20, 2017
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- LaGreer from Charlotte, NC
5.0 out of 5
"I'm very happy with the store in East Syracuse. I couldn't ask for a better place to Store my personal items ."
March 28, 2017
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4.8 out of 5
"I wish it wasn't so expensive to rent storage space but I realize your rates are as other places in Syracuse or even less."
March 01, 2017
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- Kathleen from Manlius, NY
5.0 out of 5
"i moved in from out of town they worked with my local family 110%"
January 18, 2017
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- MaryAnne from Clayton, NY
5.0 out of 5
"Friendly accurate service was so appreciated. Amazing service was given."
May 24, 2016
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5.0 out of 5
"Thank you to your wonderful staff who on a very snowy night allowed me to pay for my storage even though we came just as they closed. We tryed to make it a hour earlier but roads were horrible. I believe it was the manager Brenda and her associate sorry i dont know her name. They went above and beyond for us again a big thanks to your staff."
February 26, 2016
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4.6 out of 5
"Property was always clean. Entrances and doors to individual units are very high and wide, allowing for easy entry, loading and unloading. High ceiling clearances also a plus. Snow removal during winter was prompt. And rates didn't increase every 6 months like competitors' prices. Overall a very positive experience. "
January 26, 2016
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- Jan from Fayetteville, NY
4.6 out of 5
"the door needed greasing so they would slide pen easier...It was a struggle to get it open.."
December 23, 2015
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5.0 out of 5
"I did not experience any problems I would highly recommend your storage facility to friends."
November 24, 2015
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5.0 out of 5
"I mainly dealt with Brenda when I would call in my payment. She was above friendly and professional. She is an asset to Uncle Bob's and I will miss my monthly calls to her though I won't miss the payment. All of Uncle Bob's employees could take lessons from Brenda - she is one of the best -
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November 23, 2015
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- Priscilla from Fayetteville, NY
5.0 out of 5
"Just by agents being very professional, cheerful and helpful. Place was clean, dry, well lighted."
November 19, 2015
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- Krystyl from Syracuse, NY
5.0 out of 5
"Your employees are all awesomely friendly and helpful! Only concern I have is that I closed my account early and I am still waiting for my refund.. "
October 23, 2015
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- Kathy from Roslindale, MA
5.0 out of 5
"The women in the office were so helpful. They were great!"
August 23, 2015
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- Michele from Baldwinville, NY
5.0 out of 5
"Helen was excellent to work with! She called me quickly after I submitted my online request to check to see if I had any questions. Upon arrival in the office, she attended to every question and moved us through the process quickly and with care. "
August 01, 2015
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5.0 out of 5
"The personnel at "my" Uncle Bob's in East Syracuse, NY is superb and have been professional and helpful since day one. I maintain two storage areas after the death or illness of loved ones and I feel confident that our belongings are secure, the area is safe and the staff is attentive and helpful. I will and have recommended Uncle Bob's to several people including my employer. Thank you. Sharon 06/26/15"
June 26, 2015
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- Jim from Fayetteville, NY
5.0 out of 5
"The Staff was very helpful and exceeded my expectations "
June 25, 2015
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- Jennifer from Syracuse, NY
4.8 out of 5
"Thank you for the service rendered. I appreciate the service"
June 24, 2015
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- Samatha from Syracuse, NY
4.2 out of 5
"Great free truck rental with move in. Also the lady at my location was very attentive and helpful. She called me one day to tell me my unit was open and to come lock it while she kept an eye on it. Very kind. "
June 24, 2015
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- Matthew from E Syracuse, NY
4.0 out of 5
"good pricing good establishment overall happy. the winter was hard to get in and out because of snow plowed in front of door to storage unit. other than that good."
June 07, 2015
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5.0 out of 5
"the storage facility is always
clean and well maintained.The staff is friendly and well informed."
April 28, 2015
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- Claire from Silver Spring, MD
5.0 out of 5
"I have rented various units at Uncle Bob's Self Storage in East Syracuse, NY (#082) since 2000. Without exception, the staff who have servced me over the years have represented your company proudly and professionally, and have met my needs as they have changed. As a customer now living outside of NY, I am confident that this facility retains high standards of maintenance and security."
March 31, 2015
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4.6 out of 5
"So far so good. Very easy transaction and the managers were very helpful."
December 30, 2014
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- Kathy from East Syracuse, NY
4.5 out of 5
"They were very helpful in making my move from Maryland to New York State as easy as possible. "
December 30, 2014
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- Christine from Binghamton, NY
5.0 out of 5
"This was my first time at renting a storage unit and I didn't really know what to expect. It was nice to find that the experience was very positive."
October 28, 2014
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- Erika from East Syracuse, NY
5.0 out of 5
"Hello,
I want to thank especially Mrs. Brenda very much, she helped me with all my questions. I was very satisfied,
the only problem I have is that I cannot carry the boxes and suitcase, I have problems right now with my legs, I'm 3 times a week in the NE Medical Center.
Everything is still in my trunk and back seat. Next week some friend will come to me and help me to carry it upstairs into my apartment.
Next time I'll get visiters from TN (my son, his wife and grandchild) or visitores fr. Germany (more than 1 person, I'll be back to your place, because I have to empty my bedroom which is used as my storage room.... thanks again for your help.
Erika Carneim
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October 23, 2014
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4.8 out of 5
"My only difficulty has been with payments. It was not clear to me that Uncle Bob's [Life Storage] did not send bills to customers. So combined with the free month -- which was great -- I missed my first payment. Since I'm a person who pays bills promptly, that was frustrating. I cleared that up and then almost missed the second bill as well. I'm straight now that I set up an account online. Perhaps it would be good to set up the account when you rent the space so that it's done all together. Otherwise everything has been great!"
September 26, 2014
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5.0 out of 5
"Such quality at a very best comparable rates. Excellent storage facility. Used them in 2003 and 2014 and would use and refer them always"
September 23, 2014
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- Fleta from New Port Richey, FL
5.0 out of 5
"Staff is always accommodating & helpful everytime I call with my payment. They are very nice people & I would recommend them to all who use storage units"
September 18, 2014
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5.0 out of 5
"great place and great customer service,still glad to see company with your customer service
Thanks Ed"
August 28, 2014
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- Duane from E. Syracuse, NY
4.8 out of 5
"Make outdoor storage parking spaces larger and easier to get in and out of.. Front to back"
August 25, 2014
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- Margaret from Syracuse, NY
4.8 out of 5
"The associate made this a pleasurable exchange through her thorough knowledge and sense of humor."
July 25, 2014
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5.0 out of 5
"Helen and Brenda have gone above and beyond to accommodate my needs..."
May 06, 2014
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- Carol from East Syracuse, NY
5.0 out of 5
"Very happy with the east syracuse location. Have told many people about it and know that I had at least 4 of them go your way. Thank you for the great service."
February 26, 2014
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- Christopher from Syracuse, NY
5.0 out of 5
"I like the fact that you offered a truck for our use. That was very awesome!"
February 25, 2014
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4.6 out of 5
"When there was a problem with the door, it was taken care of shortly after I reported it. I was quite pleased."
December 23, 2013
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- Kevin from Fayetteville, NY
5.0 out of 5
"We are overall very happy, one suggestion is to put more lighting around your storage area for times when we have to use it in the Fall when the clocks change and we need to use car lights at 6:00 p.m. after work. Thanks!"
November 08, 2013
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