Self Storage Facility near Syracuse in Cicero, NY 13039

"Excellent!"

"Very helpful in helping me find the unit that fit my needs"

"Great place clean and friendly people"

"Came in looking for a second unit. Carie was very helpful and pleasant to work with."

"Excellent customer service, safe and secure. Easy access and just the right size with a reasonable price!"

"They are beautiful storage and easy to get. Location manager was very helpful and polite."

"Carie and this place are great! She was very helpful and respectful. If I ever need storage again I will come back!"

"Carie was wonderful very helpful and sweet would definitely recommend this storage facility!"

"Great access, space and help!"

"Great overall experience. Convenient location, and the staff is great!"

"Very good services and very polite her name was carie"

"Fantastic, clean, easy to access. Carie could not have been nicer to work with or more accommodating!"

"I visited in person today to rent a unit and met with Carie Cox. Not only was she was very helpful, but she was extremely knowledgeable, friendly and professional. She talked me through all my options and took the time to make sure I understood everything and left satisfied. I can only rate 5 stars but I’d personally give Carie a 10 star review if I could. She does an amazing job and 10/10 would recommend visiting her and the facility she runs for all your storage needs"

"I reserved a unit online and the store manager, Carie Cox, called me back right away. She was extremely helpful and nice. I would recommend this storage facility to anyone looking and would like to thank Carie so much for being so great!!"

"Great friendly service"

"Life Storage in Cicero was great! They are so helpful and friendly there."

"I never had any issues in terms of management or paying. I stored my apt belongings from May - Oct of 2022. My issue with this storage unit is that there is not proper isolation between units. The seams of wall-to-floor are open, allowing rodent access. I pulled my items in October and there was a small amount of mice droppings on folded blankets (elevated) and I just unpacked a box of scarfs/winter jackets and there is a lot of dried corn; confirming I had some mice in my unit. So ensure you buy traps and put them in the four corners. I did not."

"We were looking for storage for a vehicle and Carie was very helpful.  She explained pricing and availability.  She went above and beyond to help us with our storage needs.  The location was extremely clean and well maintained."

"I PROMISED that I would NOT go to sleep without leaving a review about the service I received this afternoon. I went to the facility on Rt. 31, where the ABSOLUTELY FANTASTIC REP CARRIE COX WORKS. PLEASE PLEASE PLEASE be sure she gets this message. Please tell her it's from the lady with whom she had a lot in common. Tina Lemon is my name. Short,round black lady (In case she forgets) Lol. I simply adored her and the service. I walked in not in a great mood but Carrie changed all of that. You should absolutely have her train EVERY single person you hire. Exceptional Customer Service...just what everyone needs and deserves. Thanks so much Carrie☺️👍🏾☺️"

"Carrie was extremely helpful kind and patient with us and very easy to deal with!"

"We moved in this last Thursday the 18th. Every went very well everything was as to what was said. The storage room was very clean, the lock was there. We were in and out in about two hours. Thank you Carie for helping me correct my reservation. Dave F"

"We have been using this storage location since 2019, a family member goes to SU.   Even though is 15-20 minutes from campus, we don't mind because we always find what we need.  Can't complaint about the price either . Also,   the location is quiet, clean and always accesible.  Every time, whether we are moving in or out, Carie Cox has always been there.  It is nice to see the same friendly, helpful person.  THANK YOU CARIE."

"Carie was very friendly and helpful."

"Was a Great experience Carie was very helpful thru out the process. Nice convenient and easy to do business with. Carie answered our Questions and made the process pleasant . Thanks Carie"

"Carrie at the front is a huge help and so polite and informative, very good experience at this location, and a good sense of security when storing our business supplies. Thanks Carrie!"

"Carrie was super patient, helpful and so nice! She helped us get the best out of our Life Storage experience. 100% recommend renting from this location. Friendly staff and service are top-notch!"

"Carie had the storage unit shoveled Clean, all paperwork was ready on arrival.... Very nice and helpful, explanation for all questions. Was great experience as a customer!!! Glad to do business with life storage!"

"Quick, clear, and efficient service"

"Very easy sign up and very useful at an affordable price."

"Good clean units and a very helpful staff. 👍"

"Friendly staff, clean facility, carrie has great customer service"

"We don't pay $170 a month just to deal no light at all at night. You guys close at 10 but never have the lights on. Definitely going to move out of here soon and never looking back."

"Awesome service!"

"Store manager was great she was polite and very welcoming. she helped us in record time and we were on our way. I riyals gone back again just because if this experience."

"Woman in office seemed nice and friendly at beginning of rental until I requested help with lock after learning all Harbor Freight locks of same model on my unit were all keyed exactly the same. Meaning anyone with same size and type lock could open my lock. Owner refused help me by adding a lock on my unit for me until I could get there to change it. She kept quoting it was illegal to do so even at my written request via contact from my account with them. I drove out with new lock and changed the lock to keep items safe. When I returned to my unit a week later, my lock had been cut off by owner at the request of a person who was not on my contract! She then allowed them to put a new lock on my unit! Yes, I knew the person who had my lock cut off. However, I never gave her or the facilities owner permission to remove my brand new lock, destroying it!   As it turns out it's ok to do whatever they want if the owner knows the person who wants into your unit because they rent several other units at the facility. No permission is needed as long as the person wanting into the unit has other units in their name there. I vacated my unit for safety reasons. I paid my bill on time, including the demanded insurance coverage, with them at $207/month. This is my honest experience and review."

"Carie was very helpful and friendly. She made the experience fast and efficient."

"Carrie at the desk was very helpful and nice!"

"Carie was very nice and willing to answer my questions. The place was very clean and well kept."

"I lost everything (during a pandemic) thanks to life storage in cicero. "Some how" my auto-pay turned itself off, without my knowledge. This resulted in my storage unit being auctioned off, again without my knowledge. Life Storage claims they tried calling me about my bill, but I never received 1 call....turns out they had the wrong phone number on my account (they're excuse for never calling me). Life Storage also said they sent me letters in the mail, I never received 1 letter. HOW I FOUND OUT ABOUT THIS WAS A LETTER IN THE MAIL FROM A COLLECTION AGENCY. So they clearly had my address, yet i never received one notice from life storage...just the collection agency they sold my debt to. I feel scammed and cheated. They don't care about the customer, instead life storage would probably rather you not pay your bill so they can steal your items and auction your personal belongings off."

"Been here for 2yrs and Angelica is always pleasant and very helpfull.The property is always well kept."

"The service is impeccable. Above and beyond in courteousness and helpfulness. They will always take the extra steps to make sure things are right. They are always cheerful and friendly. It's the kind of service and atmosphere you hardly find much anymore. I can't say enough about them. The facilities are well maintained and clean. There's minor wear and tear in places of course, but I feel very safe leaving my things there. I feel the hours of access to units are more than adequate for most anyone. I would highly recommend them for your storage needs."

"Friendly and courteous staff. We've met Carie twice now and she's great! Always willing to lend a hand - great service!"

"Great staff Carrie is very friendly and helpful"

"Great storage location friendly staff"

"Great storage facility friendly staff"

"Fantastic experience great staff"

"Great facility highly recommended. Working with Carie is always a pleasure."

"Love dealing with life storage in Cicero and love Carie. Great facility and I would recommend."

"Have been using their services almost a full year now. All the staff were extremely friendly and helpful. I am taking all of my stuff out of my unit today because I bought a bigger house. If I ever need storage in the future, I will for sure be back here"

"Super easy check in. Clean and well managed. Carrie is great to work with."

"Clean and secure facilities. Friendly, helpful staff. Great rates."

"I was completely happy with my initial visit to this facility. The store manager, Carie, made this experience effortless for me. She was patient and answered every question that I had. I have made my reservation for a unit. Awesome customer service. Thank You"

"We used Life Storage on Rt. 31 in Cicero, NY - Store #494, for our items while we were re-building our home. Carrie Cox the Store Manager was very helpful and pleasant every time we had any questions. The facility was always clean and safe. We appreciated having a place close by that we could trust our items would be safe. Thank you."

"Stored here for a few months while moving houses. Carie was always very friendly and helpful. I used an outside storage unit, and kept everything from furniture to cardboard boxes directly on the floor. Nothing was ever ruined despite heavy rains and winds, and heat waves in that time. As long as you lock your unit, nothing should be different than how you leave it, if you just use a little common sense with things. Ignore the 1 star review."

"Carrie did a wonderful job assisting me in renting a unit. She was very patient and explained everything to my satisfaction."

"Get unit 212 The location on rt31 is by far great the access is easy and parking and driving large 30 ft Pinsky truck was easy I had the unit 212 it is a 30 ft double door for a full faimly move this is super helpful kids one side parents the other by far the best storage and there are some of the nicest the staff at this location are super on point very accessible very helpful never saw trash or poor maintenance they kept moving and cleaning and working all day very helpful with information I hope the company takes good care of there employees they would definitely regret losing them, other storage groups lie steal have leaky units not the facility on rt 31 very good for ft drum and local residents!!! thank you"

"Very kind courteous and conscientious owner. They really seem to keep an eye on the property and comings and goings of people in and out of the facility. I feel very safe keeping my valuables at this storage unit. Good experience, I would recommend this business."

"My name is Anthony Whitaker I have been renting a storage space for six months I must say Carrie Cox is amazing very friendly very professional and the facility is well kept due to her hard work and dedication thank you Carrie"

"Carie is amazing, extremely friendly and helpful. Great place!"

"Carie was very helpful when I stopped in"

"It was a great experience. Easy in and out with contactless service. Unit was well maintained and there were carts conveniently placed for use at no extra charge! Definitely recommend."

"This is our first time using a self storage unit so we have no other experiences to compare to, but the process couldn't have been easier. Researched locations online and happened upon a promotion that was attractive to us. Called and reserved the unit, then went to the property the following day. Upon our arrival we were greeted by Carie who is the property manager. The property was clean and well maintained - lawn mowed, gates worked, no litter or pot holes present on the roads within the facility. The office was clean as well with Covid compliant measures in place. Carie provided us with options and took us to different lockers to visually inspect the units which were also clean and odor free. It was a very positive experience for us so we rented from this facility."

"Carie is an excellent manager. Keep up the excellent job!!"

"Very friendly staff understanding and easy to work with. Was there for over 3 years never had a problem."

"great service. clean facility.  wonderful experience."

"Great staff, clean facility.  This location has the most friendly manager."

"The rental process was easy and the staff are all so friendly and helpful."

"Had some confusion with UPS on delivery of a large package, and I wasnt going to be able to be there to meet the delivery. Carrie really went above and beyond to help me out. Stayed in contact and was completely understanding... I was able to get my package... phew... and I really appreciate her help!! She and Michael have always been friendly and helpful whenever I am there... much appreciated!!!"

"Great Service!!"

"Carie the manager was excellent"

"This place is expensive compared to other facilities with the same sized units. Dont like the fact I can not access my stuff 24/7. Id rather go to B&C down the road. The positives are the grounds are clean, unit did not leak and the employees are extremely friendly."

"Carie Cox was wonderful. Went above and beyond. We needed to rent a outside space in Florida. She did whatever it took to make it happen. She handled everything professionlly and with a smile. Thank you Carie."

"Very friendly and accommodating staff, the facility was secure, was never concerned about the security of our belongings.  Would store here again."

"I have rented a storage unit from this company twice now and I have nothing to complain about!! I love renting from life storage! I have never been treated with anything but respect and compassion. I will definitely recommend and continue to have a storage unit with life storage as long as I need!!! Thank you!!"

"Good people"

"Carrie is awesome! Incredibly patient and helpful throughout. Would recommend to a friend because of her"

"Carrie the associate was excellent."

"Used for business, always had packages delivered to my unit and on time! I would recommend to anyone who's looking for a unit and wants to make sure their belongings are in a safe dry place, hassle free!!!"

"Friendly experience"

"Great staff, very accommodating, perfect service."

"Life Storage is the best option around. Carrie is knowledgeable and super-friendly, and the facility is neat and clean. The online reservation process goes quick and minimal time is needed to finalize things at the office. Overall a great experience."

"Not sure why this place has so many good reviews. Needed a small storage unit to store kids toys and cloths last year and choose this place which is close to my development in Clay. When I went there I wanted a unit like at the Thompson road which was inside and heated and out of the elements but they said the outside units would be no problem. 6 months later my wife was expecting so I went to retrieve the items. When I opened the door there was dust and dirt all over everything. Even though I covered everything originally the cover was off. Not sure if the wind or if someone moved cover. Everything is ruined. Even if I go to the office I'm sure they would say that these items don't have any value and will make us jump through hoops - but to us they had value not to mention we paid for 6 months of storage. I should have just gone to a controlled temperature unit somewhere else. But if you think your going to use this place just put your things on the ground in your back yard and cover them with a tarp. They'll get ruined but you won't have to pay storage to these guys."

"Carie was great. Facility was clean and secure. Feel very comfortable with my decision to store here. ."

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"Very clean and well kept establishment. Carie was very helpful . I recommend life storage very highly."

"Not having much experience with storage, the team at the Life Storage facility made this easy. The day I made my online reservation I received a call back from the office to confirm my reservation. When I checked in, the process was friendly and hassle free. I have been very happy and feel I made a good decision!"

"We rented from this facility for a few months when we were temporarily staying in the area. Every single month the price went up. The mandatory insurance cost went up. Everything just kept going up. Nice facility, clean, etc... but it's a rip off."

"My roomie stores alot of his stuff here. Was there with him collecting things the place was really well kept and the staff were pretty good too. Life storage just seems to have really good quality units and staff."

"Not cheap to store here"

"The staff is very nice and friendly! The facility is clean and well organized. Very happy with our storage units. Store manager Carrie Cox gave us great assistance!"

"Very friendly and helpful staff."

"Great place to use!!!"

"Everything was good"

"Everything was great!"

"The manager was truly fabulous, helping us thru the stress of a very fast paced move. She rocks!"

"There was previously no way to pay my bill a month ahead of time on your website but this was updated and now I'm happy to say I can pay it before the 1st. Thank you"

"It was met"

"Thank you!! You made a stressful time less so."

"The manager who handled my rental was extremely thorough and very helpful. "

"I will definitely use you again if I need storage"

"Thank you for 8 years"

"Good price good people "

"The office was extremely clean and pleasant to be in. Staff has been above and beyond helpful in person and over the phone."

"Professional "

"Your employee was helpful in my decision to rent a space with doors on both sides and he took the time to price out the best deal for my needs."

"the ability to start process online made it much easier once I arrived at location"

"Everyone I've spoken with has been super kind and friendly. As if they actually enjoy their job and are super excited to help you rent your storage unit :o)"

"Staff as excellent "

"I was pleasantly surprised at how quickly the process went...."

"Very pleasant, professional staff. Reassured that I had chosen the best facility to store my things. Thank you, Olivia and all!"

"Overall my experience was very positive"

"every one is always pleasant and helpful. I enjoy going there because it is such a friendly environment. "

"I was welcomed with a smile...an great attitude."

"You totally met our expectations..it is awesome to see that you give back to your local community"

"I would like to add that Michele and Olivia from the Rt 31 Cicero NY store are great assets to your company. From the start they take great pride in my being happy with my storage unit and they always do whatever they can to assure I am satisfied with the service!"

"Prompt service, attendant was very helpful and cheerful."

"I would like to see more security cameras on the property "

"The workers were so professional and family friendly."

"I do not need insurance"

"Everything went as planned I am very happy that I chose Uncle Bobs [Life Storage]"

"Communication and follow up is terrible. Did not honor my previous discount with Store America because I have 2 storage units."

"Yes, you suck!!! I'm trying to get my stuff out of storage. I rented a truck and get there to find out that I don't have access to either of my units because you paved. I'm out $60 and accomplished nothing. I had no notice and no access. I couldn't be more pissed right now. I'll never do business with uncle Bob's again!"