Storage Units near Syracuse in Cicero, NY, 13039

"Good clean units and a very helpful staff. 👍"

"Friendly staff, clean facility, carrie has great customer service"

"We don't pay $170 a month just to deal no light at all at night. You guys close at 10 but never have the lights on. Definitely going to move out of here soon and never looking back."

"Awesome service!"

"Store manager was great she was polite and very welcoming. she helped us in record time and we were on our way. I riyals gone back again just because if this experience."

"Woman in office seemed nice and friendly at beginning of rental until I requested help with lock after learning all Harbor Freight locks of same model on my unit were all keyed exactly the same. Meaning anyone with same size and type lock could open my lock. Owner refused help me by adding a lock on my unit for me until I could get there to change it. She kept quoting it was illegal to do so even at my written request via contact from my account with them. I drove out with new lock and changed the lock to keep items safe. When I returned to my unit a week later, my lock had been cut off by owner at the request of a person who was not on my contract! She then allowed them to put a new lock on my unit! Yes, I knew the person who had my lock cut off. However, I never gave her or the facilities owner permission to remove my brand new lock, destroying it!   As it turns out it's ok to do whatever they want if the owner knows the person who wants into your unit because they rent several other units at the facility. No permission is needed as long as the person wanting into the unit has other units in their name there. I vacated my unit for safety reasons. I paid my bill on time, including the demanded insurance coverage, with them at $207/month. This is my honest experience and review."

"Carie was very helpful and friendly. She made the experience fast and efficient."

"Carrie at the desk was very helpful and nice!"

"Carie was very nice and willing to answer my questions. The place was very clean and well kept."

"I lost everything (during a pandemic) thanks to life storage in cicero. "Some how" my auto-pay turned itself off, without my knowledge. This resulted in my storage unit being auctioned off, again without my knowledge. Life Storage claims they tried calling me about my bill, but I never received 1 call....turns out they had the wrong phone number on my account (they're excuse for never calling me). Life Storage also said they sent me letters in the mail, I never received 1 letter. HOW I FOUND OUT ABOUT THIS WAS A LETTER IN THE MAIL FROM A COLLECTION AGENCY. So they clearly had my address, yet i never received one notice from life storage...just the collection agency they sold my debt to. I feel scammed and cheated. They don't care about the customer, instead life storage would probably rather you not pay your bill so they can steal your items and auction your personal belongings off."

"Been here for 2yrs and Angelica is always pleasant and very helpfull.The property is always well kept."

"The service is impeccable. Above and beyond in courteousness and helpfulness. They will always take the extra steps to make sure things are right. They are always cheerful and friendly. It's the kind of service and atmosphere you hardly find much anymore. I can't say enough about them. The facilities are well maintained and clean. There's minor wear and tear in places of course, but I feel very safe leaving my things there. I feel the hours of access to units are more than adequate for most anyone. I would highly recommend them for your storage needs."

"Friendly and courteous staff. We've met Carie twice now and she's great! Always willing to lend a hand - great service!"

"Great staff Carrie is very friendly and helpful"

"Great storage location friendly staff"

"Great storage facility friendly staff"

"Fantastic experience great staff"

"Great facility highly recommended. Working with Carie is always a pleasure."

"Love dealing with life storage in Cicero and love Carie. Great facility and I would recommend."

"Have been using their services almost a full year now. All the staff were extremely friendly and helpful. I am taking all of my stuff out of my unit today because I bought a bigger house. If I ever need storage in the future, I will for sure be back here"

"Super easy check in. Clean and well managed. Carrie is great to work with."

"Clean and secure facilities. Friendly, helpful staff. Great rates."

"I was completely happy with my initial visit to this facility. The store manager, Carie, made this experience effortless for me. She was patient and answered every question that I had. I have made my reservation for a unit. Awesome customer service. Thank You"

"We used Life Storage on Rt. 31 in Cicero, NY - Store #494, for our items while we were re-building our home. Carrie Cox the Store Manager was very helpful and pleasant every time we had any questions. The facility was always clean and safe. We appreciated having a place close by that we could trust our items would be safe. Thank you."

"Stored here for a few months while moving houses. Carie was always very friendly and helpful. I used an outside storage unit, and kept everything from furniture to cardboard boxes directly on the floor. Nothing was ever ruined despite heavy rains and winds, and heat waves in that time. As long as you lock your unit, nothing should be different than how you leave it, if you just use a little common sense with things. Ignore the 1 star review."

"Carrie did a wonderful job assisting me in renting a unit. She was very patient and explained everything to my satisfaction."

"Get unit 212 The location on rt31 is by far great the access is easy and parking and driving large 30 ft Pinsky truck was easy I had the unit 212 it is a 30 ft double door for a full faimly move this is super helpful kids one side parents the other by far the best storage and there are some of the nicest the staff at this location are super on point very accessible very helpful never saw trash or poor maintenance they kept moving and cleaning and working all day very helpful with information I hope the company takes good care of there employees they would definitely regret losing them, other storage groups lie steal have leaky units not the facility on rt 31 very good for ft drum and local residents!!! thank you"

"Very kind courteous and conscientious owner. They really seem to keep an eye on the property and comings and goings of people in and out of the facility. I feel very safe keeping my valuables at this storage unit. Good experience, I would recommend this business."

"My name is Anthony Whitaker I have been renting a storage space for six months I must say Carrie Cox is amazing very friendly very professional and the facility is well kept due to her hard work and dedication thank you Carrie"

"Carie is amazing, extremely friendly and helpful. Great place!"

"Carie was very helpful when I stopped in"

"It was a great experience. Easy in and out with contactless service. Unit was well maintained and there were carts conveniently placed for use at no extra charge! Definitely recommend."

"This is our first time using a self storage unit so we have no other experiences to compare to, but the process couldn't have been easier. Researched locations online and happened upon a promotion that was attractive to us. Called and reserved the unit, then went to the property the following day. Upon our arrival we were greeted by Carie who is the property manager. The property was clean and well maintained - lawn mowed, gates worked, no litter or pot holes present on the roads within the facility. The office was clean as well with Covid compliant measures in place. Carie provided us with options and took us to different lockers to visually inspect the units which were also clean and odor free. It was a very positive experience for us so we rented from this facility."

"Carie is an excellent manager. Keep up the excellent job!!"

"Very friendly staff understanding and easy to work with. Was there for over 3 years never had a problem."

"great service. clean facility.  wonderful experience."

"Great staff, clean facility.  This location has the most friendly manager."

"The rental process was easy and the staff are all so friendly and helpful."

"Had some confusion with UPS on delivery of a large package, and I wasnt going to be able to be there to meet the delivery. Carrie really went above and beyond to help me out. Stayed in contact and was completely understanding... I was able to get my package... phew... and I really appreciate her help!! She and Michael have always been friendly and helpful whenever I am there... much appreciated!!!"

"Great Service!!"

"Carie the manager was excellent"