Customer Reviews - Life Storage #112, Rochester
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We at Life Storage want to maintain the best storage facilities in Rochester, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Rochester (#112)
4.68 out of 5
based on 30 of our most recent Reviews
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- Bridget from Rochester, NY
4.8 out of 5
"The process of buying a house and moving is very stressful, but the friendly and knowledgeable staff at Life Storage made storing my belongings easy. Thank you for the top notch customer service!"
May 23, 2019
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- Richard from Rochester, NY
5.0 out of 5
"Everything was great. Gene was very friendly and knowledgeable. Would recommend to anyone. Need more employees like Gene !! He was awesome."
November 05, 2017
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- Dianne from Rochester, NY
5.0 out of 5
"the help i received was so wonderful during my stressful delayed house closing. in fact, i feel that they went beyond expectation. thank you"
September 23, 2017
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5.0 out of 5
"Very pleasant employees. Super easy and convenient to get into storage space. I always thought that renting a storage space would be a complicated proceedure. Life Storage proved me so wrong!!! Much easier than I expected and I'm sure Life Storage can take credit for that. Very happy decision on my part and have already recommended Life Storage to several people"
June 16, 2017
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5.0 out of 5
"Every time we arrive for any reason Gene just bends over backward to help and assist....he and Jim are wonderful, efficient and very professional.
Thank you!"
March 27, 2017
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- Terisa from Rochester, NY
4.6 out of 5
"I thought that long term storage would be more affordable for the months."
March 02, 2017
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5.0 out of 5
"You provided material to move my things from one place to another and you provided a truck.I would recommend your storage to anyone"
September 20, 2016
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- Elinor from Rochester, NY
5.0 out of 5
"Uncle Bob's on Univ. Ave. in Rochester is the best! First, they helped to save me money by alerting me to a special web offer and suggesting that I rent one larger space instead of 2 smaller ones. Then, when the moving company failed to call me to tell me they had arrived at the facility, the Uncle Bob's associate called me and was very polite and reassuring. They were so accommodating and helpful; the only problem was a computer/printer glitch which caused check-in to take longer than it should have, and I was double-billed for something. But they corrected it right away when I discovered it. I highly recommend this facility!"
July 27, 2016
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- Lucie from Garden City, NY
4.5 out of 5
"Everything ws fine. The customer service representative was helpful. The space we rented was clean. "
June 27, 2016
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5.0 out of 5
"always helpful in aswering any questions and just plain nice people."
June 03, 2016
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- Marquita from Rochester, NY
5.0 out of 5
"If I ever need a storage unit in the future I will definitely return to Uncle Bobs [Life Storage]. Thanks for everything."
May 23, 2016
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- William from Rochester, NY
4.9 out of 5
"Expectations met and then some. An easy transaction and quickly implemented. Nice and secure w/ the purchase of you special locks."
April 25, 2016
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4.7 out of 5
"I've been working overseas for over three years and Uncle Bob's [Life Storage] has done a great job storing my stuff during that time. Thanks!"
April 01, 2016
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4.0 out of 5
"It was very nice. On the expensive side, but nice. When I first moved my things in to storage, the rental truck was free, which was a huge help. "
August 27, 2015
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4.6 out of 5
"I have already recommended Uncle Bob's Storage and in different cities. "
August 26, 2015
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- Harrison from Brooklyn, NY
5.0 out of 5
"Customer Service is excellent of the two Uncle Bob's Self Storage facilities."
June 25, 2015
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5.0 out of 5
"While it was not a serious problem for me, I wish I knew about the lunch time closure."
May 23, 2015
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4.5 out of 5
"We've enjoyed storing at Bob's for a number of years. The associates are friendly and helpful, and the space is clean, well located, and easily accessible."
February 28, 2015
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- Maryellen from tewksbury, MA
4.8 out of 5
"Ease of access and clean environment are essential and this is always the case when I stop in to check my unit. Also seems very safe and secure too."
January 26, 2015
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5.0 out of 5
"We have been using Public Storage for almost 5 years. The manager of the University Ave. Store in Rochester New York, Jim, is professional, helpful, and always pleasant. He is ready to help in any way possible. Moving/storage is not one of life's best events but Jim makes it better. The facility is very neat and clean. We have seen great improvement since Jim's arrival."
November 17, 2014
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- Jeffrey from Rochester, NY
4.5 out of 5
"Overall very happy. I have referred you to several clients who are moving."
October 28, 2014
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4.0 out of 5
"Like the new way I can pay online without having to enter credit card info each time. Can now pay bill much quicker."
August 01, 2014
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4.7 out of 5
"Aaron was awesome. Every time I visited he would have a friendly wave or something nice to say.
Thanks for a great experience."
June 23, 2014
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3.0 out of 5
"This location has strange inconvenient hours. There is often no one available in office."
June 05, 2014
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4.9 out of 5
"I have never had any problems with Uncle Bob's Self Storage. Keep up the great service. Thanks."
February 26, 2014
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4.9 out of 5
"Uncle Bob's offers me good customer service and is there for my needs and would recommend them to others."
February 26, 2014
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4.8 out of 5
"I usually go right into my locker when I arrive, so I haven't been in the office or really interacted with the staff in years - my experience is always a good one"
February 26, 2014
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5.0 out of 5
"Aaron is an amazing asset to your company! Great customer service!!"
February 09, 2014
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- Wanda W from Rochester, NY
3.2 out of 5
"The hours should be adjusted to better accommodate the customers; the facility opens too late and closes too early."
January 05, 2014
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5.0 out of 5
"Aaron in the Rochester/University facility is professional, helpful, and an asset to your organization."
November 18, 2013
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