Self Storage Facility near East Avenue in Rochester, NY 14607

"AMAZING customer service from Linda. The on-line registration system would not work and she stayed on the phone with me for nearly an hour and would not quit! She was super friendly and diligent and gave me very good advice on my account and she got me my storage unit. Great employee--Thank you!!!"

"Kathy is incredible! She is helpful and understanding when you need something. The very living definition of great customer service!!!"

"Excellent customer service provided by Kathy. And her candy bowl always has tasty things. Recommend highly!"

"Great customer service, staff is willing to help. Very clean facility, quiet and safe. Will absolutely go back to this location if I ever need storage again. Thank you :)"

"Kathy was very friendly, kind, curtious, and efficient. This is my second time working with life storage, and each time has been very good. I would recommend them to everyone"

"I know it's just a storage unit but customer service is everything. It can make a person feel better in their day. There's a very helpful sweet person by The name of Kathy at this University Ave Location ( LIFE STORAGE # 0112!) who exceeded the customer service I experienced there."

"I love that you can drive inside to your rental unit and you feel safe since you have to have a code to get in!"

"Kathy is great every time I go in."

"Great job kathy"

"Kathy was very sweet and helpful. She helped me save on money by getting me a great unit for an awesome price. She actually made my day less stressful due with the moving process. Very communicative and very understanding with crazy situations"

"Very courteous, helpful process/lenient on late fees, and you be well-informed on store processes."

"I moved from one storage facility which caused all my clothes to become mildewed to this Life Storage and am so relieved. Kathy as the store manager is terrific and keeps the place in ship shape, has a great sense of humor and very helpful! The price is over half less than the other facility and offers climate controlled so no more mildew! I am so glad to have moved here! Thanks for making it all work, Kathy!"

"Kathy was wonderfull she assisted me in my time of need....I will forever be greatfull"

"Been with them for about 2yrs now, the staff is great, very helpful and understanding. Kathy is very kind and sweet, and extremely helpful, awesome customer service!! Unit's are clean and safe."

"Kathy was such an enormous help when we lost the key to the lock for our unit! She pulled out the grinder like a pro and got the lock cut for us in no time. She was very nice and personable even though that is no easy task."

"Had to have a lock removed from my storage unit after losing the key, Cathy was amazingly nice able to help us remove the old lock gain access to the unit and buy a new lock. 5 star customer service."

"Kathy has been nothing less than awesome every time we come in. She is knowledgeable on all facets of the companies policies and myself having so little time to do everything , we are always in and out as fast as possible. And the truck to get our stuff there was a huge help. Highly recommend life storage on university Ave..."

"Had a great experience & great customer service. Cathy was great"

"Kathy coming through with excellent service !"

"Rented a 5'x5' unit which wasn't 5'x5' at all. Measure it, tape measure, boards, sticks or rope, it's doesn't measure as advertised. Evidence of rodent activity, even asking about this, mentioning this as a concern. I ask to clean unit before moving in and it was relayed that it would be cleaned, yet next day there's rodent activity ! Be aware...Be decisive !"

"I had a wondering experience, Kathy at front desk was very helpful, patient and kind to me and my family. The world needs more of you Kathy! Thank you.."

"Kathy was very kool she helped me out positive vibes life storage is the place too bee check out date vibes bzzz 🐝"

"I've been looking to rent a small storage unit in the near future and I noticed "Life Storage" here in Irondequoit, 5 minutes from where I live. Going by the reviews and looking at the rates, this may be the perfect thing. They offer a few styles and sizes and you can get large trucks and trailers in there also. It's located in the Wegmans Plaza on Hudson avenue, Irondequoit. I believe this was once where "Cube Smart" had their storage facilities. Maybe they sold out or merged with "Life Storage"."

"I absolutely love Dawn she got me started in a storage unit for the first time she is a wonderful wonderful lady! I absolutely trust life storage with her around!"

"I have been a customer of Life Storage for a very long time since before the name changed from "Uncle Bob's." The manager of the month was what I came to expect with LS. Things are different at Life Storage University Ave in Rochester, NY. My experience with the Dawn the University Ave manager has been beyond all the stars that can be given. Her clear instructions, thoughtful recommendations on spaces, responsiveness to phone calls, and flexibility in accommodating "special needs" customers does not go unnoticed! In short EXCELLENT customer service! Dawn has been the best manager I have worked with since 1997."

"Excellent facility! Dawn does her best to stay busy and keep the store organized. She is also super helpful and polite!"

"I recently moved items into a storage unit at LifeStorage on University Ave. Because of the varying types of furniture I needed to store, it was important to have certain amenities such as climate and humidity control. I came across LifeStorage as it accommodated these amenities, and then some! Upon reaching out, I spoke with Dawn, the manager. She was quick to reply and set up a tour. I was elated to find it was a drive-in storage facility! I’ve never rented a storage unit before so that was really great, especially in Rochester, NY. Dawn was extremely flexible and accommodating of my scheduling needs. There was plenty of literature and emails provided to get everything set up. I’m very happy to have come across this storage facility!"

"Outstanding customer service."

"Clean and safe facility and friendly staff."

"I had a great experience getting a storage space setup. First time I have rented storage space and they made it very easy. Dawn was very friendly and helpful. She went out of her way to help me find a solution that met my specific needs. The facility is clean and well lit with plenty of space to get around and clearly marked entrances. Very pleased with the service and looking forward to having the extra storage."

"Always a great customer service experience with Dawn and an easy process start to finish. We will be coming back here!"

"This place is horrible! Terrible costumer service and very unprofessional. I would not suggest you keep your things here. They will allow people to steal from you. No one is controlling the security."

"Dawn from Life Storage is AMAZING! She is so patient and kind. Her customer service skills are like none other. Life Storafe has been great especiatdueing this pandemic. Thank you!"

"Dawn the manager was extremely courteous and knowledgeable about the facility and all of its accommodations. She took extra time to explain things to me and promptly returned my call after I left a message with yet another question. This place is secure and professionally managed so that anyone can feel completely comfortable choosing this location as a perfect solution for any and all of their storage needs. Thank you Dawn!"

"I stopped in to buy one carton. It had to be within "airline " designated dimensions (62" hxwxg).. the clerk w went way out of her way to help me. She even talked about side handles for lifting the box. Thank you..snd cheap! The box survived the 9 hour flight and I didn't get charged an "oversize " fee."

"I can't imagine a storage facility better than this vast drive-in warehouse: clean, well lit, secure, easy to access, with friendly and helpful staff. The indoor driveway could use some repaving - it's hard to push a cart through some of those potholes - but it's otherwise well-maintained."

"Very friendly and helpful! I move from out of state, and Mike helped me find and rent a good storage space."

"I stopped by the University Ave store for some packing supplies. Your manager Dawn greeted me at the door and assisted me with my needed items. She was very knowledgeable and answered all my questions. I had a very pleasant experience at this location. I will return!"

"The lady at the counter was so helpful and nice, I think her name was Patty. She gave me a discount on boxes and a lock for being a first time customer. The location is convenient and the hours are very great. Very clean"

"I came to figure out what size I needed and Patty was very helpful! The building was nice and clean and warm. Great prices, and I found the perfect size."

"Had a great experience here wen looking for a storage space I was helped by patty, she was friendly and helpful! The store was clean and bright!"

"Definitely recommend very reasonably priced nice storage units"

"Patty was so hepful with moving supplies and picking the right storage locker size for my stuff"

"Great customer service and decent price for secure climate controlled unit. Can't argue with first month free too!"

"Good and easy to get to and use the facility."

"Karissa did a great job! Thank you for your patience and wonderful service!"

"This place has rats. It's disgusting. I came to pick up my things and found rat poop everywhere. Had to throw out my things. Do not store your things here. It is unsafe."

"Great place. The staff was great and the unit was very clean..!"

"Dawn was very helpful. She knew what she was talking about and explained everything to me. She made me feel comfortable that my things are safe in the unit. She held great conversation and she was such a sweetheart, I definitely recommend storing things here. Thanks, Dawn :)"

"Dawn was very helpful. She was super nice and explained everything to me. She kept great conversation and was extremely knowable about the policies and procedures. Thank you for helping me, Dawn."

"Love the climate controlled drive in building. Associated walked us to look at storage."

"I just book a storage here. It is clean and convenient. Also, th staff are very friendly and helpful, specially Dawn."

"My daughters summer break began earlier than expected and we urgently needed a place to store her things for a few months. Dawn was patient and kind, while explaining details and answering any questions. Very professional and personable. Highly recommend."

"Awesome service and layout."

"Just met with Margo and Dawn last week. Fantastic service, wonderful upkeep of property. Look forward to doing more business with them in the future."

"I recently had a family member who was in need of storage and I sent them to Jim at Life Storage on University Ave. Thank you for being patient and accommodating."

"I had 3 Life Storage associates helping me. They made me feel at ease and were professional and knowledgeable."

"Highly recommend. In and out in a flash upon initial rental. Jim was very efficient and informative. His coworker at the time (I didnt get a name) was very friendly and I enjoyed a nice conversation with them. Id give over 9000 stars if I could."

"Excellent customer service. Extremely nice people and always looking to help"

"This Life Storage location has always been extremely helpful to its clientele. Their ability to assist in your storage needs as well as best pricing options is a breath of fresh air in these times. My unit is always kept impeccably clean and clear and 24 hr access is beneficial as well as great storage mates."

"Amazing people, answered all my questions!"

"The process of buying a house and moving is very stressful, but the friendly and knowledgeable staff at Life Storage made storing my belongings easy. Thank you for the top notch customer service!"

"Nice place with accommodating people. I was there for almost 2 years and the price kept inching up every 6 months until it just was not worth it so I moved to a different place and saved $30 per month for a larger space."

"We have had several (4) different storage spaces at the University Ave. Life Storage for more than 3 years. Often the unclean smell of the interior spaces bothered me when we were loading and removing from our spaces..but for a while now there has been NO unpleasant odors and the isles are beautifully kept; always clean and spic and span..what a difference. Now I know it is because of the dedication and work of Marlo, the woman who is responsible for the maintenance there. When I was training people for service and excellent work ethics, I would quote a Chinese saying: "By the work you know the worker". In this respect Marlo tells volumes about herself...she has such rare standards of work and excellence in all she does...yet she always has time to warmly greet all of the clients coming and going. Once in a while there is an EXTRA-ordinary person doing EXTRA-ordinary work, such an unique and special person is Marlo."

"The representative Alexis was amazing, I had a lot of questions about the storage facility and she was kind and patient, she even played with my daughter while I wrote a few things down."

"If you need storage unit this is the place to come. They will give you perfect storage unit as per your need and at fair price."

"The manager Jim was kind and helpful. Simple renting process and plenty of storage units."

"Jim Smoke is amazing. Great service!"

"would love any kind of discount!"

"Everything was great. Gene was very friendly and knowledgeable. Would recommend to anyone. Need more employees like Gene !! He was awesome."

"Did meet my expectations"

"the help i received was so wonderful during my stressful delayed house closing. in fact, i feel that they went beyond expectation. thank you"

"Very pleasant employees. Super easy and convenient to get into storage space. I always thought that renting a storage space would be a complicated proceedure. Life Storage proved me so wrong!!! Much easier than I expected and I'm sure Life Storage can take credit for that. Very happy decision on my part and have already recommended Life Storage to several people"

"Everything was easy, as expected."

"Every time we arrive for any reason Gene just bends over backward to help and assist....he and Jim are wonderful, efficient and very professional. Thank you!"

"I thought that long term storage would be more affordable for the months."

"You provided material to move my things from one place to another and you provided a truck.I would recommend your storage to anyone"

"Uncle Bob's on Univ. Ave. in Rochester is the best! First, they helped to save me money by alerting me to a special web offer and suggesting that I rent one larger space instead of 2 smaller ones. Then, when the moving company failed to call me to tell me they had arrived at the facility, the Uncle Bob's associate called me and was very polite and reassuring. They were so accommodating and helpful; the only problem was a computer/printer glitch which caused check-in to take longer than it should have, and I was double-billed for something. But they corrected it right away when I discovered it. I highly recommend this facility!"

"Everything ws fine. The customer service representative was helpful. The space we rented was clean. "

"always helpful in aswering any questions and just plain nice people."

"If I ever need a storage unit in the future I will definitely return to Uncle Bobs [Life Storage]. Thanks for everything."

"Expectations met and then some. An easy transaction and quickly implemented. Nice and secure w/ the purchase of you special locks."

"I've been working overseas for over three years and Uncle Bob's [Life Storage] has done a great job storing my stuff during that time. Thanks!"

"just wonderful service great employees "

"Love your place!"

"It was very nice. On the expensive side, but nice. When I first moved my things in to storage, the rental truck was free, which was a huge help. "

"Everything is wonderful, thanks."

"I have already recommended Uncle Bob's Storage and in different cities. "

"My expectations were met."

"Musty smell in the drive-thru is a turn-off."

"You made it easy to rent"

"Customer Service is excellent of the two Uncle Bob's Self Storage facilities."

"While it was not a serious problem for me, I wish I knew about the lunch time closure."

"We've enjoyed storing at Bob's for a number of years. The associates are friendly and helpful, and the space is clean, well located, and easily accessible."

"Ease of access and clean environment are essential and this is always the case when I stop in to check my unit. Also seems very safe and secure too."

"Overall very happy. I have referred you to several clients who are moving."

"Great location"

"wasnot expecting the clerk to be informative"

"loved the service especially the truck rentals"

"Like the new way I can pay online without having to enter credit card info each time. Can now pay bill much quicker."

"All was explained satisfactorily"

"Aaron was awesome. Every time I visited he would have a friendly wave or something nice to say. Thanks for a great experience."

"This location has strange inconvenient hours. There is often no one available in office."

"A map to my locker would save me time "

"I usually go right into my locker when I arrive, so I haven't been in the office or really interacted with the staff in years - my experience is always a good one"

"Uncle Bob's offers me good customer service and is there for my needs and would recommend them to others."

"I have never had any problems with Uncle Bob's Self Storage. Keep up the great service. Thanks."

"The staff was helpful and gave me a better price"

"Aaron is an amazing asset to your company! Great customer service!!"

"The hours should be adjusted to better accommodate the customers; the facility opens too late and closes too early."

"Aaron in the Rochester/University facility is professional, helpful, and an asset to your organization."