Customer Reviews - Life Storage #225, Monroe
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We at Life Storage want to maintain the best storage facilities in Monroe, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Monroe (#225)
4.84 out of 5
based on 47 of our most recent Reviews
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4.8 out of 5
"It would be nice if you didn't charge so much money for the rent of the storage place"
April 19, 2018
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5.0 out of 5
"Great service by great employees. I was always greeted with a smile A very clean and safe facility. Highly recommend! "
April 11, 2018
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5.0 out of 5
"Great service at this store. Eileen was very helpful. "
April 04, 2018
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5.0 out of 5
"professioanl and didn't wastet my time. helpful with offer of truck. "
March 21, 2018
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- Michael from Campbell Hall, NY
5.0 out of 5
"Always such a pleasure. Great storage location,clean,dry and safe..."
January 26, 2018
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5.0 out of 5
"So efficient and helpful. The service I received was some of the best customer service I have ever received. I would like to thank you for such an easy process and such great employees. I will recommend to anyone needing storage. Love the 24 hour access!"
January 10, 2018
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4.3 out of 5
"Physical and employee aspects are inplace. The price is a bit high per unit especialy if you are long term. If you intend to store for a year or more there ought to be a discount. Somthing to consider! "
October 19, 2017
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- James from Washingtonville, NY
5.0 out of 5
"Everything was great. I can't tell you how helpful the free truck was. "
August 11, 2017
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5.0 out of 5
"What a great company and employees. Everything was perfect. "
August 04, 2017
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- Thomas from Central Valley, NY
5.0 out of 5
"Always such great service at this location. So helpful and understanding if you fall behind on your bill. "
April 23, 2017
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- Carl from Highland Mills, NY
5.0 out of 5
"I come every winter to store and it's always such a pleasant experience. Thank you. "
April 02, 2017
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5.0 out of 5
"Wonderful ladies who are so helpful and kind. I made a great choice trusting my belongings to Life Storage. "
March 31, 2017
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5.0 out of 5
"Everyone is always very friendly and provides great customer service "
March 28, 2017
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- Veronica from Highland Mills, NY
5.0 out of 5
"Your representative was amazing. She was polite, professional and friendly. It's hard to find someone like her today to be the face of your company."
July 27, 2016
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4.6 out of 5
"I have used this location in the past and hade no issues then and I did not expect any now. "
July 02, 2016
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- Demetrius from Monroe, NY
5.0 out of 5
"Great place to store my property. I feel 100% safe and worry free"
March 24, 2016
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- Virginia from Chester, NY
5.0 out of 5
"Kelly is a genuinely nice person. She is very proficient at her job. I made a good choice."
December 16, 2015
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4.8 out of 5
"The only thing I would say is that I wish I knew that I could let them know I would be out of my unit on the 1st or 2nd of the month, and I wouldn't have to pay for an entire month (like I did). "
November 25, 2015
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- Lorraine from Harriman, NY
4.8 out of 5
"Really like opportunity to enter storage after hours. Most other facilities close the gate at 800pm. Sometimes you remember something after hours.
We'll be back when our house closes the sale."
October 25, 2015
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3.3 out of 5
"I wish there was atleast one security camera covering th outside vehicle storage spaces. It would denture vandalism or people might take responsibility for accidental damage to other vehicels, which Does happen."
September 05, 2015
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5.0 out of 5
"Great customer service, always greeted with a smile."
September 01, 2015
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- Maureen from Harriman, NY
3.8 out of 5
"Although the staff are great, the prices for your storage are way too expensive. "
August 31, 2015
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5.0 out of 5
"Very pleasant experience. Much better than the competitor one town over where I previously stored my vehicle"
August 27, 2015
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4.8 out of 5
"I love you guys have a great day, been using you guys for a while now. Always worked out. Thank you"
August 27, 2015
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4.7 out of 5
"Love the Uncle Bob's app!
Easy to navigate when it's time to make a payment."
July 11, 2015
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5.0 out of 5
"Both women I spoke with were very informative and pleasant. Will continue to use this storage place as needed. Have also recommended to others. A plus indeed!!"
February 25, 2015
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4.4 out of 5
"Convenient location, quality facility. Staff excellent"
November 26, 2014
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5.0 out of 5
"Very easy to use and staff is always helpful and friendly"
September 25, 2014
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5.0 out of 5
"Just overall great, helpful customer service and condition and quality of facility."
September 25, 2014
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- Jessica from Harriman, NY
5.0 out of 5
"The space and property is always clean and properly maintained. If any problem arises there is always a solution met."
August 20, 2014
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5.0 out of 5
"This is a great location. I really like that the ladies in the office are always looking out for me and my belongings. They know me by name and always have a smile for me. I always feel welcomed and respected. Thank you for the great customer service. "
July 17, 2014
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- Patricia from Shirley, NY
5.0 out of 5
"Thank you for all of your help in both moving in the unit and moving out.
We would use Uncle Bob's in the future if the need arises."
April 23, 2014
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5.0 out of 5
"the only improvement was the snow removal and the ice build up near storage entrances where at times very hazardous while trying to carry heavy furniture. This is a reflection on the private snow removal company that was hired to remove the extraordinary amount of snow this season. Plowing the snow is one aspect and clearing snow and ice from doorways is being mindful of slip hazards for customers on your business grounds. "
March 26, 2014
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5.0 out of 5
"Really impressed with the service I recieve at this location."
March 25, 2014
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4.0 out of 5
"I noticed that the gate is rarely closed. the security of having the gate is important when not only coming and going in the time that I am there but also for the items I have in the storage unit. I would appreciate it if you could please make sure that the gate is always closed and functioning properly or advising any of your customers when it is not. Also think having something to swipe opposed to a passcode would be safer. Thanks"
March 14, 2014
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- Frank from Tuxedo Park, NY
4.6 out of 5
"Would like the elevator to be less complicated to operate. No need for all the locking etc. to go up and down. If you make a mistake with it there is a large charge to get it unlocked. Keep it simple!"
February 28, 2014
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- Chris from Washingtonville, NY
4.6 out of 5
"I've been waiting for the better part of over 6 months for the room above my unit to be fixed. Birds have made a home in my unit and I'm fearful that other small animals will be able to get inside. I'm aware of the fact that it's the middle of winter now and roofers aren't taking jobs but this should have been addressed months ago. "
February 27, 2014
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5.0 out of 5
"A very efficient operation. I'm secure in knowing my belongings are well cared for. ALH"
February 27, 2014
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5.0 out of 5
"The Mgr&other workers ALWAYS have a smile and extremely helpful....During the numerous snowstorms have shovels on hand and willing to help!!!!!"
February 26, 2014
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5.0 out of 5
"All my expectations have been exceeded!Thank you very much."
February 14, 2014
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5.0 out of 5
"Competitive pricing, clean facility and great customer service. The level of service I recieve from Kelly is outstanding. Highest recommendation possible! Thank you for making this hard time in life more bearable."
January 24, 2014
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5.0 out of 5
"Uncle Bobs [Life Storage] makes storage enjoyable! Amazing staff, so friendly and helpful. I would recommend this location for all you storage needs."
January 22, 2014
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5.0 out of 5
"Great office staff - Kelly and Eileen are always helpful, we appreciate them."
January 22, 2014
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5.0 out of 5
"Such helpful customer service at this location. So happy to say its the best storage company I have ever stored with. Thank you for all your hard work!"
January 13, 2014
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5.0 out of 5
"Great Service, nice clean facility. Girls in the office are wonderful. Pleasure doing business here!"
January 04, 2014
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5.0 out of 5
"So happy with my storage room. The staff is great, friendly and professional. I would never store anywhere else."
January 03, 2014
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4.8 out of 5
"Uncle Bob's Self Storage customer service representatives very friendly,
professional and courteous.
Thanks for your support."
September 29, 2013
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